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Cardtronics

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Cardtronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cardtronics has 5 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 8.01pm on November 12th the atm located at *********************************************** (inside caseys general store) debited 400 USD from my account and never dispensed my cash. I contacted the company they told me I needed to file a chargeback or dispute with my financial institution and took no action or blame for their machine not working. They need to be held accountable for services NOT rendered and making it so the customers have to take it up with their financial institutions when it is in fact the *** owners responsibility for their machines to work properly!!

      Business Response

      Date: 11/19/2024

      We responded to the cardholders concerns via email on November 19, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 11/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      There is no email from the company and still no resolution.  The response from the company is a utterly false and a complete fabrication. I am still awaiting some response from cardtronics and feel that they will not grant me any satisfaction.  I will go against my better judgment and offer them one more chance to remedy the situation and then I will seek remuneration through different means.

       


      Business Response

      Date: 11/21/2024

      Cardtronics received a formal claim from cardholder's bank / card issuer on 11/16/2024.  Cardtronics has confirmed to the bank / card issuer that the funds are owed and that the claim will not be contested.  Cardholder has been advised to follow up with his bank / card issuer for claim status.

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yet one more victim of a faulty Allpoint/Cardtronics/NCR ***. Attempted to withdraw $400 from terminal CK026663 in *****, ** on November 1st, 2024 around ~4:10pm local time. Dispensed zero dollars. Have called Allpoint/Cardtronics twice and calling them unhelpful would be an understatement. Filed dispute with my bank who declined the dispute without favorable resolution. I'm in the process of getting the surveillance footage from the convenience store where the *** is located within.Allpoint/Cardtronics/*** just claims this is all between me and my bank which is laughable: it's an Allpoint/Cardtronics/NCR ***, owned and operated. My bank gave them the $400 yet I never got the cash. That's the definition of fraud at worst, unjust enrichment at best. Are they not auditing their machines or doing weekly counts? Are there no sensors or cameras within their ***s that can monitor the actual dispensing of cash?At this point, I think it's time to sue Allpoint/Cardtronics/NCR for unjust enrichment at the very least but am also actively interviewing attorneys who specialize in financial crimes, unfair/deceptive trade practices, etc. since there is a clear and consistent pattern of malfeasance here.

      Business Response

      Date: 11/14/2024


      We responded to the cardholders concerns via email on November 11, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to one of Cardtronics/Allpoints ATMs and withdrew $400 from the atm. I got distracted and the money retracted back into the atm. I called the number on the machine and was told I should be refunded automatically. The machine should be over $400 in the logs due to the money being retracted. Cameras within the *** should have also captured the money being retracted and my frustration that ensued thereafter. I hope this matter can get resolved without having to go through a lengthy claims process with my bank that issued the card. I spoke to Terissah of cardtronics support and she told me a note has been made that the machine is over by $400 and took note of the last 4 digits of my card number.Terminal: VC080826 Date: 11/08/2024 Debit Card last 4: x1067

      Business Response

      Date: 11/14/2024


      We responded to the cardholders concerns via email on November 11, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used cardtronics machine located in a Target that failed and stole my cash deposit. Called the support number on tune machine and was told s claim would be filed and if denied it would be speaker and an appeal was never seen as denied. The claim was denied and the 800 number on the machine is no longerb in service to file an appeal. I've $2000 in cash stolen by this business

      Business Response

      Date: 11/04/2024

      We responded to the cardholders concerns via email on November 1, 2024. To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Allpoint ************ Subject: Failure to Refund $300 *** Withdrawal and Delayed Resolution On May 8, 2024, I attempted to withdraw $300 from an Allpoint ***. The *** dispensed the cash but reabsorbed it before I could retrieve it. Despite this, $300 was deducted from my account. I immediately contacted Allpoint and filed a dispute (Case #CS0208235). However, despite my repeated follow-ups, the issue has not been resolved, and I have not received my money ********* is a brief timeline of events:May 8, 2024: I reported the issue and initiated the dispute.May 20, 2024: I spoke with ********, who informed me that the resolution could take ***** days.June 21, 2024: **** confirmed the case was still under review.August *****, 2024: I called again and spoke with Brayla and ******, both of whom had no ********** of October 2024, five months later, Allpoint has not refunded my $300, nor have they provided any meaningful updates on the case. The handling of this issue has been unsatisfactory, with excessive delays and poor communication. I have also contacted my bank, Chime, but they have indicated that this issue lies with Allpoint.I am seeking immediate action to resolve this dispute, including a refund of the $300 and an explanation for the delays. I also ask that Allpoint improve its dispute resolution process to prevent future customers from experiencing similar frustration.Thank you for your assistance.Sincerely,******** ***** ********** Case Number: CS0208235

      Business Response

      Date: 11/04/2024

      We responded to the cardholders concerns via email on October 25, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/23/24 at 11:15 am Went to use an Allpoint ATM at a target in **********. The atm failed to dispense my 300$. Immediately called Allpoint customer service, was told to file for a dispute/regulation e with my bank. Called ********* initiated a dispute. Got the dispute resolution Oct 2nd, it was denied. Called Allpoint, emailed their dispute team. No one from their dispute team has yet to contact me. I have called customer service Sept 23rd, Oct 8th, ********* and 18th. Ive emailed the disputes team October 2nd, 9th, 12th, and 18th No communication from their disputes team what so ever. I have the documents they (Allpoint dispute team) needed from varo (documents used to determine their decision). I also still have the receipt because the atm did do that.

      Business Response

      Date: 10/25/2024

      We responded to the cardholders concerns via email on October 25, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the atm at krogers used the cardtronics all point terminal kr003138 date 9/26/2024 at 14:26 sequence number is 1892 by debit ending in 3212 I made 3 withdrawals for $300 each and the last $300 didnt dispense the money and shot out a receipt saying it did and I need the money today to move into my house and this is ridiculous

      Business Response

      Date: 10/01/2024

      We responded to the cardholders concerns via email on September 30, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/11/2024,I entered( **) Alon #***** ,*******************************************I used a cash app card to dispense money from the *** terminal# AB000207.The *** gave me a receipt saying it despencd me $200.00 and charged me $3:50 service charge.The *** didn't despence me any money.I filed a claim with cash ********** denied it due to the receipt despenced.Since then I have contacted cardtronics they made a claim sent me one email.I have called customer service several times with alot of run around, telling me it will answered as the complaints come ***** has been well over a month now and I need my money.If you could help me out in this matter it would be greatly appreciated.Truley Respective,***** *****

      Business Response

      Date: 10/07/2024

      We investigated the cardholder's complaint and were unable to validate his contentions.  Our records reflect that the transaction at issue was denied.  Because the transaction was denied, the cardholder's account was not debited and no funds are owed to cardholder.

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am issuing this complaint against Cardtronics regarding an incident on 6-19-2024 with one of their machines inside my local ******************. I requested the amount of $400 and only $300 was dispensed. I then spoke with the manager of ********* who assisted me with the Cardtronics customer service phone number. She also said they had a lot of issues with the machine and should remove it from the store because of this.I immediately contacted my bank(Chime) to inform them of the incident, I was instructed to send any document about the incident, and after 3 attempts with Chime to resolve the issue, it only resulted in a $100 provisional credit to my account which was taken back leaving my account in the negative because Chime stated that "There was no error found."I also reached out to Cardtronics with the requested "Denial Letter" from my bank for them to process my refund, as of this complaint I have not received a response after 3 attempts reaching out to them.I am requesting an immediate refund to my Chime account for $100.

      Business Response

      Date: 09/16/2024

      We responded to the cardholders concerns on September 13, 2024. To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

       





       


    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to withdraw $200 at cardtronics *** at ***************** on 7/20. The *** showed transaction as declined but money got deducted from my Bank Account.The ******************** customer service is of no use. Their automated helpline never connects to a human for me.The store manager tried and left my number as they told him they will call me back but I never got a call back.

      Business Response

      Date: 08/06/2024

      After investigation of the cardholder's complaint, Cardtronics has determined that the complaint does not have merit.  The transaction at issue was declined.  No funds were deducted from the cardholder's account.

    Cardtronics is NOT a BBB Accredited Business.

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