Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,156 total complaints in the last 3 years.
- 3,501 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was at home depot in ******* ******* I was there for a for about 15 to 20 minutes looking for someone to help me I ended up asking for a manager that also took him about 10 minutes 10 minutes to come over. My real issue came in where the manager on duty ****** walked up to me not with a smile not with a hello, Just how can I help me. I proceeded to explain my issue he cut me off and ask me again how could he help me I told him that's OK I will purchase a stove somewhere else. He said fine and walked away. Wow..... I purposely went online before I left my home and opened up a home depot credit card account and this is the service that I get. I could have went to ****** open up one of their credit cards and got a stove. I thought home depot had better service than this. This was a complete waste of my time and gas.
Business Response
Date: 08/04/2022
08/04/2022
Sent Via Email
Attn: Ms. ****** Brown
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: ***************************/ BBB Case # ********
Dear **************:
We acknowledge the receipt of the BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced during her recent store visit.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. I spoke with the customer, and she advised me that she was contacted by store manager ******** and that ******** will be assisting her with shopping for her new appliances.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
******* Clay
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number: ********Customer Answer
Date: 08/10/2022
Complaint: 17651098
I am rejecting this response because: Home depot has delivered me a defect of stove and they are giving me a hard time with picking the stove up and replacing the stove I have no stove to **** on and every time I call the store location I get hung up on this is ridiculous and they don't deserve my business.
Sincerely,
***************************Business Response
Date: 08/11/2022
August 11, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: ***************************/BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case # ********
The Home Depot has reviewed and investigated this matter. We sincerely apologize for our customers experience regarding her stove.
The initial BBB complaint was regarding a store compliant, the complaint was filed prior to the customer purchasing the item.
I have been in communication with our online team and was advised that a replacement will be delivered on Saturday, 08/13/2022,once the item is successfully delivered, they will work with the customer to provide compensation for the time and inconvenience that was caused. Our online team (**************) will be working directly with the customer until the completion of the resolution.
As previously stated, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
***********************
The Home Depot Executive Escalations Team
P: **********************
SF#********Customer Answer
Date: 08/29/2022
This is a continuation ofinuation of a previous complaint that I filed against home depot in ********* *******. I never received the credit I was promised as well as home depot fraudulently charged merchandise to my home depot credit card and instead of returning the funds to my credit card I was told by the appliance manager ******** they were sending me a checkBusiness Response
Date: 08/31/2022
August 31, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: ***************************/BBB Case # ********
Dear **************,
We acknowledge the receipt of the BBB Case # ********
The Home Depot has reviewed and investigated this matter. We sincerely apologize for our customers continued experience with her refund.
As previously stated, The Home Depot has reviewed this case. Our online team has provided the following response:
We emailed the customer and attached a copy of her receipt.
We left a voicemail for the customer advising refund can take up to 3-5 business days.
Pulled refund receipt from Receipt Tool demonstrating customer's refund was processed and posted on 08/28/2022.
As previously stated, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
***********************
The Home Depot Executive Escalations Team
P: **********************
SF#********Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a shower backing made out of plastic/pvc. It was warped when I got it so I took it back and retuned it for the only other one Im the store. When I looked at the newer one it looked straight. I paid a plumber/installer to put it up. Once it was installed you could clearly see there was a color difference on the panels from the same box. I went to the store, showed them pictures and they confirmed it was a bad product. I then asked if they want me to rip it out and bring it back or what my options were. Either way it was a losing situation for me because I now will have to pay the plumber a second time to install it AND redo all of my drywall/backer in the shower. The manager at returns said no need to bring it back. She could just offer me $100 refund. on a $900 purchase. I said that wasnt fair and I could just go rip it out and bring it back. She agreed to return it and to make SURE to have another manager higher up, call me as soon as they got in. I didnt hear anything all day. I went in a second time. Asked why I hadnt received a call. This manager was hostile and said Home Depot can refuse any return it wants. He agreed that the product was bad and mismatched and told me my only recourse was to contact the manufacturer. Id gladly provide the receipts. Ive spent over $100,000 on the last 1-2 years at Home Depot. Ive never had this happen. Ive never been stonewalled and told that returns are to go through the manufacturer. Im filing this complaint because Im not sure what to do besides not giving Home Depot any more of my business. Every other location seems very on top of stuff, but this ********, ** location is awful and they really screwed me over on this shower surround.Business Response
Date: 08/10/2022
August 10, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ***************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their defective product.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ********************** regarding his product. The Home Depot is investigating this matter and has processed a refund credit of $500. The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of appliances and the dishwasher arrived damaged. I've made multiple claims and complaints to get it fixed and have been given the run around for a year even though I purchased a full warranty that covers the damage. After so much fighting I finally got a technician to come out from ******* just to tell me that it was concealed damage and that home depot was at fault the entire time. Now i'm being given the run around again and nobody wants to stand by the warranty that I spent extra money on and fix the dishwasher that I have been unable to use since purchase. The only person that is actually helping me is a ******************************* but they seem to be giving him the run around and false information as well.Business Response
Date: 08/02/2022
August 2, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: ********************* /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding a transaction with our company. The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Allstate contacted the customer and were able to approve a reimbursement of the unit cost for $590.07 by check. The customer is aware that the check will arrive within 5 business days and that this will complete the ***** They were very appreciative of the assistance provided
With that being said, the customers concerns are being addressed,and this matter is closed in our office.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************
The Home Depot Executive Escalations
P: ********************
F: ************
Case number: 29685597Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We originally bought a refrigerator in fall/winter of 2019 from the Home Depot. The refrigerator started going out within 2 months of usage. As we were under warranty called the Home Depot and requested a new refrigerator. They would not replace the fridge as requested but required us to coordinate with the manufacturer to get someone to come out and fix the fridge. Home Depot helped us coordinate with the manufacturer. It took about 1.5 years to get someone to come out given the covid-19 pandemic. When the repair person came out they said that the repair likely would not hold and we would need a new refrigerator, and to call Home Depot when it failed again. The fridge has failed again so we called Home Depot, who stated that they they were not able to help at all given how long ago the purchase was and as Home Depot is an appliance consignment store, so we would have to coordinate ourselves with the manufacturer, they are not willing to provide any assistance at this time to make this right. We were not informed upon purchase that Home Depot would not assist with any issues, as they would with other purchases. Home Depot has sold us a faulty product and is not willing to do anything to rectify the issue.Business Response
Date: 08/15/2022
August 15, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *******************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their appliance order.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding his appliance order. The Home Depot has investigated this matter and has processed a gift card for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 1, 2022 I spent $2,151.79 (order number: WP39316828) on large appliances. A ******* refrigerator and an GE dishwasher. I was told they would be delivered and installed July 25, 2022.Not only were my appliances not delivered, but I wasnt given a call or a reason as to why. I called to see if the driver was running late to which I found that the driver claimed to call me and leave a voicemail. Neither of which happened. No call, no show.I was told I should have an updated delivery date sent to my email by noon the next day, of which I didnt. I called management to get some insight as to what was happening. I was assured that it would be delivered on Sunday, July 31.Sunday, again, no call, no show, call to management. There was nothing she could do as the delivery company doesnt operate on sundays. This manager offered no help, nor resolve for this ongoing occurrence. She did mention that it could be the company trying to cover the fact that they might not actually have my appliances in stock so they would be buying time. In addition, she informed me that my new shipment date would be Thursday, August 4. From what I have found in this instance:Home Depot has not tried to resolve this issue, nor have they offered real-life solutions to fix their poor business practices. Im any instance 2 no call, no shows would end up with a termination of employee. Im in disbelief that a company would allow this to be the standard in which they pride themselves on.Business Response
Date: 08/10/2022
August 10, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *********************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their appliance.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding her appliance. The Home Depot is investigating this matter and has confirmed that a replacement order will be delivered 08/30/2022.We have also processed a markdown for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date purchased: *********************** from: Home Depot store #**** Location: ******************************************************* Telephone: ************ Salesperson: JSM4556 Amount paid: $916.98 Home Depot installed our ********** began smelling heavy gas odor when it was turned on. We contacted Home Depot and installers came out & made adjustments. A few days later we smelled gas again and called gas company Center ************* Center Point came out and noticed gas smell, tried to turn down burners on stove without success, checked all gas lines around the house for leaks & found none, marked gas lines coming into the house after finding no leaks and turned off gas to stove and capped it. We are still experiencing problems with the stove and the smell of gas. The gas company has been to our house several times regarding this problem and have notified Home Depot of issue with stove. Home Depot came out in July 2022 and changed all parts in the stove & informed us we would no longer have problems when using it. On July 28 we began smelling gas when using the stove and called Center Point. They found stove was putting off gas odor. They disconnected and capped gas outlet. My husband, *************************, went to Home Depot, explained the ongoing issue, tried to get the appliance remove and a refund issued. Home Depot refused to issue a refund & remove defective appliance. Above is a brief summary of what we have been experiencing since buying the stove in April 2022. This is so unfair & we feel if an appliance is not working it should be returned and refunded without any issues from the vendor. This is an extremely dangerous situation and I want the stove removed from our home & a full refund issued. Home Depot has been to our home 3+ times including numerous visits from Center Point regarding the same issue. I believe we are being discriminated against because we are an elderly couple. We don't want another stove from Home Depot but a full refund of payment.Business Response
Date: 08/08/2022
August 5, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* / BBB Compliant # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Escalation called Mrs. ********************* regarding her order H2907-141235 on August 4th.Currently, *************** has an appointment scheduled for 8/8/2022 to have the appliance picked up. We also offered the customer compensation, and she accepted the offer.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (******** @ *************************).
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case:29687085Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two 72 inch Husky height adjustable workbenches one with drawers and another without drawers from Home Depot, and it's been a nightmare from day one. I opened the massive box, that looked as if it had been through a woodchopper. I opened it, and lifted everything up my stairs and began to assemble. The first step was to flip the tabletop on the ground attach one leg, attach the rod turns the crank to lift the desk up and down, and then attach the rod to the other leg and then s**** it in... this step right here is impossible to overcome the rod fits into one side perfectly but putting it in the other side is literally impossible. I called Home Depot to get a return and have them pick it up and the customer ********************** rep I talked to said that they would pick up the products and get me a full refund, but the company is not a home depot company and they were backlogged with work but I said fine. They said, "5-6 Weeks and they would call to setup a time. It's been ***** weeks and no one ever called. I do not have a car capable of returning these items as they are far too large, nor do I want to rent a car to return these items, and spend even more money on a service that is supposed to be free as Home Depot says it is on their website. I called Home Depot on Thursday July 28th and was on the line for 17 minutes and was told there was nothing that they could do for me, and that the person I spoke to before was wrong and said that I was not on the list to pick up items despite the first person I called saying otherwise. They contacted three different departments (or said they did). I have tried to assemble both products by myself as well as with my dad and even after making it past the third step I continue to run into problems because of the shotty design of these desks being faulty. Screws do not go into the crooked table legs, the bottom support beam isn't long enough to connect with desk legs and on one of the desks the crank doesn't move. More in PDF.Business Response
Date: 08/15/2022
August 15, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their online order.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding his online order. The Home Depot has investigated this matter and has processed a refund for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an item with a Gift Card. Tried to return the item with a valid receipt within the return period. I was told that even though I had a valid receipt, they were going to create the return as if I had no receipt and force a store credit on me along with logging my government issued ID.Business Response
Date: 08/01/2022
August 1, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************** / BBB Compliant # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Executive Escalation called and spoke with *************************** regarding his store experience. We explained the return policy to Mr. ***** offered him a gift card and the customer accepted the offer.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (Koier @ *************************).
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case:29674233Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date purchased: *********************** from: Home Depot store #**** Location: ******************************************************* Telephone number: ************ Salesperson: JSM4556 Amount paid: $916.98 After Home Depot installed the stove, we started smelling heavy gas odor when appliance was turned on. We contacted Home Depot and Installers came out and made adjustments. A few days later we were smelling gas again and called gas company Center ************* *********** came out noticed gas smell, tried to turn down the burners on stove without success, checked all gas lines around the house for leaks and found none, marked gas lines coming into the house after finding no leaks and turned off the gas to stove and capped. We are still experiencing problems with the stove and the smell of gas. The gas company has been to our house several times regarding this problem and have notified Home Depot of issue with stove. Home Depot came out in July 2022 and changed all parts in the stove. On July 28, 2022 we started smelling gas when using the stove and call the gas company. The gas company notice oven was putting off an odor of gas. They disconnected and capped the outlet. My husband went to Home Depot and tried to get the stove removed from our home and a refund issued. Home Depot refused to issue a refund. Above is a brief summary of what we have been going through since purchasing this appliance from Home Depot in April 2022. This is so unfair to & we feel if an appliance is not working it should be returned and refunded without any issues from the vendor. This is an extremely dangerous situation, and we want the stove removed from our home and a full refund issued. Home Depot has been to our home regarding this problem 3+ times including numerous call the gas company regarding the same issue. I believe we are being discriminated against because we are an elderly couple. We don't want another stove from Home Depot, but a full refund of the amount paid.Business Response
Date: 08/08/2022
August 5, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************** / BBB Compliant # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Escalation called **************************** regarding her order H2907-141235 on August 4th.Currently, ***************** has an appointment scheduled for 8/8/2022 to have the appliance picked up. We also offered the customer compensation, and she accepted the offer.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (******** @ *************************).
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case:29674315Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a washer dryer to be delivered to my house in ****** on metolius de -ordered o0n jul 1`7=h4003-231234-it wad redivided on the following Saturday but was not unloaded because you said it was damaged and won't be delvered again til late aug-on July 26 I called to cancel it-i have not received a refund an d was told it is still pending cancellation since it has to be scanned bl lg=and also told I need to go to **************** store to get a refund which I can't do as I am in **********-i wan my refund credited asapBusiness Response
Date: 08/03/2022
August 3, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************** / BBB Compliant # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Escalation emailed Ms. *********************** regarding her order H4003-231234 on August 3rd.There was a check processed on 8/2/2022 with an ETA of ***** business days. ************* is aware of the ****
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them ******** @ *************************).
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case:29674225
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