Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,187 total complaints in the last 3 years.
- 3,507 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed Order WJ86536538 and it was received damaged. Home Depot agreed to replace it. However, the driver with the replacement never called with a 4-hr time. I received a phone call from the dispatch stating the driver was here and no one was at the door. I work at a very large business and wasn't sure what door they were talking about. After confirming the door I was told someone was already at the loading dock and they were not going to wait around. This is the response I received on the chat "Oh no I am sorry they attempted to deliver but someone was at the loading dock. They waited but had to move on. It will need to be rescheduled." They did not wait at all.
Business Response
Date: 07/14/2025
July 14, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
*****************
RE: ******* *****/ BBB Complaint# ********Dear Kaylee,
I hope this message finds you well. We acknowledge receipt of BBB Complaint# ******** regarding a dishwasher order (WJ86536538).
The Home Depots Online Executive Escalations Team has thoroughly reviewed the order and contacted the customer. 7/11/25, Ms. ***** emailed us to confirm the replacement dishwasher was delivered yesterday and there were no issues. Customer thanked us for reaching out and acknowledging the issue and did not require further assistance.
With this resolution, The Home Depot considers the matter closed.
Please be assured that The Home Depot is committed to satisfying all of our customers with the products and ******************** we offer. We value our customers' patronage and look forward to serving their future home improvement needs. Should you have any questions, please do not hesitate to contact me.
Best regards,
*** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor - Executive Escalations
P: *********************
F: ************
SF#: 38888993Business Response
Date: 07/14/2025
July 14, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
*****************
RE: ******* *****/ BBB Complaint# ********Dear Kaylee,
I hope this message finds you well. We acknowledge receipt of BBB Complaint# ******** regarding a dishwasher order (WJ86536538).
The Home Depots Online Executive Escalations Team has thoroughly reviewed the order and contacted the customer. 7/11/25, Ms. ***** emailed us to confirm the replacement dishwasher was delivered yesterday and there were no issues. Customer thanked us for reaching out and acknowledging the issue and did not require further assistance.
With this resolution, The Home Depot considers the matter closed.
Please be assured that The Home Depot is committed to satisfying all of our customers with the products and ******************** we offer. We value our customers' patronage and look forward to serving their future home improvement needs. Should you have any questions, please do not hesitate to contact me.
Best regards,
*** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor - Executive Escalations
P: *********************
F: ************
SF#: 38888993Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep frustration regarding the repeated delivery failures of my bathtub order (#WG92034850), placed on June 19th via ************************. The total cost of the bathtub is $505.The delivery has now been rescheduled five timesoriginally set for June 25, then moved to June 27, June 30, July 3, and most recently, July 7. Each time, I received confirmation emails stating the delivery would occur between 8 AM and 8 PM. I have made arrangements to be home all day for each of these dates, yet the delivery has never occurred.I have contacted my local Home Depot store, reached out via text support, and even contacted ****************, the delivery company assigned to this order. Unfortunately, I am being bounced back and forth between Home Depot and AAA ****** with no resolution.This delay is severely impacting my ongoing construction project, which cannot proceed without the bathtub. I urgently need this issue resolved and the bathtub delivered ************** addition, I would like to formally file a complaint against Home Depot for the lack of accountability, poor communication, and repeated failure to fulfill this order. This experience has been unacceptable and has caused significant disruption and inconvenience.Please escalate this matter and provide a definitive delivery date or an alternative solution without further delay.Business Response
Date: 07/11/2025
July 11, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ****** ******/BBB Case No. 23563616
Dear Ms. **************** acknowledge the receipt of BBB Case No. 23563616.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. The team contacted the customer, who confirmed their item was successfully delivered on 7/8/25. As a gesture of goodwill, we issued a partial refund for their order.
With that being said, The Home Depot considers this matter resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (Sashanie @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.38885045Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 4, 2019, I purchased from Home Depot (HD) a washer with a five-year extended warranty. One of the reasons I purchased the extended warranty is it came with a "No-Claim Reward" of 30% ($34.50 of $115 purchase). The warranty pamphlet says "Coverage Starting After [one year] MFR Warranty Ends". Therefore, my extended warranty should have expired July 4, 2025. However, when I spoke with the Asurion *** regarding my No Claim Reward on July 5, 2025, they said my extended warranty expired on September 4, 2024 and I had two months to claim the reward. They said that is what their systems shows, but she ran my claim due to my understanding, and it would not go through. Although it's a small amount of money, I'm concerned that many other HD customers are being ripped-off like me, either intentionally or from administrative error, and I would like this to be brought to management's attention as well.Business Response
Date: 07/07/2025
July 7, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
****************** 900 311
*****************
RE: ***** ***** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the online resolutions team contacted the customer to further assist and provided the following information. We called the customer to apologize for the frustration as well as to provide additional information on the protection plan and offered a Home Depot gift card as compensation for the issue. The customer accepted the resolution and is satisfied.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
********* *.
Executive Escalations
Phone: ************************
Reference Number: 38884890Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 5, 2025, at 8:00 AM, I rented a cargo van from The Home Depot located at ******************************************. I returned the van that same day at 8:30 PM, parking it in their designated rental return area as instructed. The van was in the same condition I received itundamaged, locked, and secured. I was told by staff that I could leave it there and return in the morning to close out the contract, as no one on duty was trained to complete rental check-ins.On July 6, 2025, at 8:30 AM, I returned to finalize the contract. During the inspection, I was informed that the vans gas hose had been cut, and I was told I would be held responsible. I made it clear that the damage must have occurred after I dropped off the van, while it was on their lot and no longer in my possession. I immediately requested surveillance footage, a timeline of events, and clarification as to how I could be liable for vandalism that occurred post-return.Despite my requests, Home Depot refused to provide any documentation or evidence, and they stated I was liable regardless of the circumstances. They have since contacted my insurance provider to initiate a damage claim against **** believe this is an unfair and unethical business practice. A customer should not be held liable for damages occurring after the vehicle is returned, especially when it is left on company property under their direction and supervision. I am seeking a resolution where Home Depot drops the damage claim and confirms in writing that I will not be held financially or legally responsible.Business Response
Date: 07/10/2025
July 10, 2025
Sent Via Email
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
*****************************************************************************************
*****************
Re: **** ****** ID # ********
Dear ****** *****,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
We reached out to the customer and processed a refund for the additional time he was incorrectly charged. Our operations manager worked with ******* to remove the insurance claim with his insurance company. Customer will not be billed for anything.
The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
****** *.
The Home Depot
Executive Escalations Team Phone:
**************************
SF Case # ********Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****** **Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a patio sliding door from home depot. A gentlemen came out and measured and we went to the store and ordered the door and signed the paperwork. We paid for the gentlemen to measure and he put on his paperwork which way the door should open. He came to install and asked if something changed when it came the way the door opened and we said no. The door was set to open left to right and we wanted the opposite. Apparently this was a custom order, which we did not know. We contacted corporate to see if they would help us get the door exchanged and they told us there is nothing they can do because we signed off on the order and the way the door opened was highlighted on the form. We even tried to ask if we could exchange the door to get the correct door and they said no. We never got the door installed, the installer took it back. We even asked if we could return it and pay a restock fee but Home Depot said no. We are homeowners not installers, not carpenters. We spent alot of money on something that would be installed backwards. My husband was fat shamed at the store, the store manager had a very bad attitude stating there isnt anything we can do for you and the answer won't change. We write to you to see if there is anything that can be done, either get the door exchanged or pay a restock fee to return the door.Business Response
Date: 07/09/2025
July 9, 2025
Attn: *********************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ***** ******/ BBB Complaint # ********
Dear Mrs. ********************** behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The store leadership team and I connected with the customer regarding his concerns regarding his special-order door. We have collaborated with the store team on a satisfactory resolution for the customer.
********************** does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** Beriau
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: 38814067Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:07/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never received the items i ordered it says the order was undeliverable and the tracking shows it was returned back to home depot refund me my moneyBusiness Response
Date: 07/09/2025
July 9, 2025
Sent Via Email Attn: Ms. ****** ***** Customer Experience Specialist ********************** Serving *************, ****** & **********************************************************************************************************************************************
RE: **** ******** / BBB Case #: ********
Dear Ms. ******** acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who advised a full refund has been issued. The order failed and was flagged due to different city/state/zip being used.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,**** **** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 38880779
Initial Complaint
Date:07/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent Home Depot employees and unable to assist properly ORDER #WG90865553 Was delivered according to ***** when we got home wasnt here no signature either Contact Home Depot immediately to report it , contact Home Depot again on 7/5/25 spoke to ****** at resolutions she was completely dismissive of the issue Sayd she cant do anything Let me be clear we did not receive the item and also I requested a signature for it. Why would they leave it outside for anyone to see walking by is in admissible Im requesting a refund Its unbelievable that your **** are not going to solve a simple issueBusiness Response
Date: 07/07/2025
July 7, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: ******* ********/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reviewed the complaint details. We have contacted the customer regarding their concerns and investigated this delivery. We confirmed that the item did not get delivered as expected. We assisted the customer with a refund for their order.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Initial Complaint
Date:07/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the store in ********** to return a ****** btu ******* Air conditioner that I bought on 5/31/25 for $394.00. I wanted to replace for a ** ****** btu and was told the policy just changed and cannot change the product. The ******* unit makes a lot of noise. I was told by sales person that it could be exchanged if it doesn't work out.Business Response
Date: 07/09/2025
July 9, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: **** ******/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The store leadership team and I connected with the customer regarding his concerns regarding our return policy. The store team has assisted the customer with an exchange of his merchandise.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:07/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 31, 2025 our ******* washing machine and GE Stove was delivered by Home Depot. The Washing machine was returned due to a possible defect. They gave us a date for the washer to be picked up and the new washer to be delivered. We had so many issues with the time of delivery that we called and spoke to numerous customer ********************** representatives and was given the wrong delivery time and waited all morning, they did not come until evening, we wasted an entire day. Due to the numerous issues with the washer and delivery. Home Depot promised to give us a refund of $253.97 that would go back into our bank account. They told us to go to the store where we made our purchase with our debit card and the money would be put back into our bank account. I went to the store and they had a problem with giving me the refund, they said it was a computer or IT Department issue and said within ***** hours the refund would be back in our bank account. We never got the refund and have called them repeatedly, spoken to numerous customer ********************** representatives, supervisors and store manager **, with everyone promising us that the refund would be processed and we would be put on their IT Departments priority list. This has been going on for about a month. On Tuesday July 1, 2025 my wife called Home Depot and spoke to their representative name ****, who spoke with her supervisor about the matter. **** apologized and thanked us for our patience and said we would be contacted hopefully by the end of the day. No one has contacted us as yet. A few weeks ago they offered us a store card instead of the refund but we refused. We just want our refund of $253.97 put back into our bank account immediately! If they are not able to process the refund by computer they certainly can send us a check, we would accept that. This whole ordeal has been a very frustrating unpleasant experience, and is very unprofessional and irresponsible of Home Depot. This is a very poor way to treat good customers.Business Response
Date: 07/05/2025
July 5, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: ******** ******/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reviewed the complaint details. We have contacted the customer regarding their concerns and informed them that IT was able to resolve this issue. The customers refund is available in the store at their earliest convenience.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Customer Answer
Date: 07/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
(I do not call or receive phone calls.) As a disabled Veteran I went to Home Depot to avail myself of the alleged Veteran friendly policies and discounts. 1. Prepaid for parts and installation. April 29. Told to expect installation by the end of the week. Never contacted. Over 7 emails with Home Depot and the installer. Went to the store as many times. Even offered various installation dates and times within these emails and store visits. The installation was not completed until May 12 or later. I am concerned that the installation company wants to charge a no-show fee if no one is available to allow access at a scheduled appointment time. However, the installation company was a no-show. Then came at the wrong time. As a result, I was not compensated for my loss or offered a discount. ---2. Scheduled to have project estimate. I have 5 emails for that spanning from May to June. An appointment was scheduled & this installer did not show for any appointments he set. Instead he dropped by the address at his convenience without regard if anyone would be available. The last email was a request for the estimate since the installer finally completed the work order. After the installer completed the measurements for the work order he stated wait a couple of days (till Monday) to receive the estimate. That was the last I heard. I wrote to corporate, the local store and the installer to no avail. I find it alarming that Home Depot advertises Military friendly if not striving for military excellence evidenced with Advertising: DOING MORE FOR THOSE WHO SERVE US ALL. & *********************************************** Ideals Align to Our Core ************ Focus on Service. However, total disrespect has been my experience. The biases, prejudice and preconceived notions overshadow excellence.Business Response
Date: 07/09/2025
July 9, 2025
Sent Via Email
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
*****************
RE: ******* ******* / BBB CASE#: 23556448
Dear Ms. **************** acknowledge the receipt of the BBB CASE#: 23556448
On behalf of The Home Depot, I apologize for any inconvenience experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon acknowledging the customers concerns, we attempted to contact the customer with the information they have provided in both this complaint as well as what we have in our records. Unfortunately, we have no way of reaching out to the customer by phone as the number provided is invalid. In addition, we do not have a successful email address. Please have the customer provide a good contact number and email in which we can communicate and/or correspond.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
******** *.
Executive Escalations
Phone: ***********************
Case: 38875466
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