Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,177 total complaints in the last 3 years.
- 3,506 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a portable AC on 20 June 2025 at the ** location on ****** in ********, ********. As I have been a long time customer for over 20 years, my knowledge was always 30 days for an item such as an AC. Id also never return an item after using unless it wasnt functional. I got the item home & had to wait 7 days for assistance in carrying up 3 flights of stairs. Once home in my apartment, I realized the item would not work due to the size of insert for the hose and the height of my window. The unit was never unboxed or used. The n 02 July 2025, I went to return item (11 days after purchase). I was told return policy changed to 7 days. When asked if the long time return policy was posted at all the registers or by the items, the return personnel couldnt state. Alleged manager lied and said its posted but on the same day I took photos and video that the change of return policy is not clearly posted. Called ***** customer care and they emailed store- manager lied and said item was used when in fact nobody ever looked at box only receipt. Its literally 90 degrees still- Im only trying to return an unused item I cant use.
Business Response
Date: 07/08/2025
July 8, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************
RE: ****** **** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted and advised that her issue had been resolved with the assistance of the assistant store manager, who was most helpful.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
********* *.
Executive Escalations
Phone: ************************
Reference Number: 38867326Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 1, 2025 I was paying the order ********* yesterday using a split payment. The total amount should be ********. I asked for split payment - $1800 from my credit card and the remaining balance of ******* should be from my debit card. The associate mistakenly hit cash. She tried to redo the order and she would supposed to refund me 1800 and redo the transaction. However she told me I was refunded the whole amount of *******. She messed up again the second time. Then she asked me to give back the ******* but I told her the refund is not referencing on my bank yet and my credit card limit was only 2000. Thats why I was paying split shift. It shouldnt be my problem if the associate made the right tender payment. Her and the manager told me to call my bank so they can get back the 1960 which. I did because we badly need the materials to put up the fence. In the end their till got balanced and the rest of the problem would be in me. The next day which is today July 2, 2025 I called my bank to ask if the refund of ******* had gone through or at least on the way to be on my credit card and I was told by the banks customer ********************** that there was no refund done because merchant (Home Depot at ********* store #****) has declined the refund so its not going to my credit card and I was told to contact Home Depot to fix in their end. So I did , however the manager said theres not much that he can do only to escalate the issue to head office and head office advised to wait 48 hours to reflect the refund although I insisted that the bank said its not going to happen. I missed my work today thinking about it. The manager also suggested that I should pay from my other bank account , and I told him no because theres no more extra money left. My husband booked off Friday and the weekend to get this job done but since they failed and messed up my order, they just gave me problem. I told the manager if he can do the store credit or deliver my order. Said he cant.Business Response
Date: 07/15/2025
July 15th, 2025
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
*****************************************************************************************;
*****************
RE: **** ***** /BBB Case #********
Dear Ms. **************** acknowledge the receipt of the BBB Case #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The Canada Home Depot Customer Solutions Team has confirmed the Customer was refunded and they provided proof.
The Customer also received a Gift card for compensation.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******** Robinson
The Home Depot - Customer Care
Resolutions Expediter- Executive Escalations
Contact: ************************
Where Customer's Come First!
Case# ********Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** Ann *****Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around November 25th I ordered a ******* Washer and Dryer online (order number WM89560600) . It was delivered the following week by a man who called himself ***** or *****, and accompanied by a young woman who he said was his daughter. One of the very first things he said whether or not I had purchased installation services. I did not see a line item on the order for installation and said no. I offered him $100.00 cash for installation. He had quite a story about other clients who were rude and so he left without installing. Certainly has used this tactic before. I ended up adding another $100.00. A few months later I kept noticing that there was a lot of dust in the laundry room. I moved the drier back and found that the metal coil was not attached properly to either the vent of the house or to the the dryer and so lint and other particles were being blown into the laundry room and piling up behind the dryer. So in early June I went to ***** Home Depot to complain about the terrible installation and spoke to the Branch manager. We checked my order and it turned out I needed to go to the Pflugerville store because that was where the delivery originated. It was at this point I was made aware that installation services was part of the standard purchase and the deliveryman and the young woman lied to me. I went to the ***************** Depot on June 24th and spoke to ***** the Branch Manager and told him I wanted the name of this employee. He said he would check it out and call me back. He called back later that afternoon and told me it was a contractor company and that Home Depot had fired them. I told him I wanted to pursue this with that company. He said he couldn't tell me who they were. I insisted, and he said he would get back with me but never did. So not only was I defrauded, but the installation for the dryer is definitely BAD, and god knows if the washer was installed correctly.Business Response
Date: 07/09/2025
July 9th, 2025
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
*************************************************;
*****************
RE: ******* **** /BBB Case # ********
Dear Ms. **************** acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The Home Depot Executive Escalations, Customer Solutions Team has confirmed they refunded the Customer's card for her ****************** issues, along with Customer Satisfaction.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******** Robinson
The Home Depot - Customer Care
Resolutions Expediter- Executive Escalations
Contact: ************************
Where Customer's Come First!
Case# ********Customer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/27/2020 I purchased a Maytag ************** from Home Depot in *************** I also purchased a 5-year insurance plan which ends 11/27/2025 for both machines. In the middle of June 2025 my washing machine started shredding black pieces of black ink cloth pieces. I then called up for the service and when I explained what the issue was each time I was told that whatever is wrong with my machine is not covered. I was refused any services from the insured company responsible for my insurance policy. I am attaching a picture of what my clothes look like every time I wash them.I went to Home Depot and was told they could not help me. What good is paying for insurance and not being able to use it.Please I can't afford to pay someone to make a house call and then pay for fix the machine.Please help ***** order number is; H0961-10-1169Business Response
Date: 07/14/2025
July 14, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
****************** 900 311
*****************
RE: ******** **** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by the online resolutions team, which provided the following information. We connected with Asuiron to assist with the customers claim and repair. After completing the service call, it was determined that the unit had no defects. The customer was advised to clean her unit and was provided with instructions by the technician.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
********* *.
Executive Escalations
Phone: ************************
Reference Number: 38896188Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of incident 07/01/2025 I was shopping for a mini split A/C system on my local **************** Depot website. While doing so I saw that I could have a Home Depot professional contractor install my system. I made contact and scheduled a Home Depot contractor to come out to my house to give me an estimate on the installation. Upon doing so, ***** a ***resentative of ****** A/C and Heating phone number ************ came out and looked at the job and assured me they could handle it. The problem comes in when I showed him a list of the systems Home Depot offers and wanted his input into which one to buy. That's when he explained to me that he doesn't install any systems that Home Depot sells, even though he is a Home Depot contractor, and the system that he sells would cost me approximately $1,000 more than the ones available at Home Depot. Basically, pulling the bait and switch. Showing me the units available at The Home Depot then telling me they can't install those systems. ***** the contractor also stated that it was Home Depot, who would not let him install their systems. I believe this is a falsehood as the Home Depot *** stated it was up to the contractor. The situation seems very much like a bait and switch scam. Not good business practices for such a ***utable organization as Home Depot. I contacted a Home Depot *** named ***** on 07/02/2025 at **************, she took my complaint and she assigned me a Reference# ********, but stated very clearly that I most likely would not be contacted by anyone and that it probably would not go anywhere. Of course, with the size of The Home Depot organization I doubt my complaint will ****** a response, which is why I am reaching out to the BBB for their assistance with this shady business practice.Business Response
Date: 07/03/2025
July 03, 2025
Attn: Ms. ****** ******
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ** ***** BBB Case # ********
*************** ******,
We acknowledge the receipt of the *************** Consumer # ********On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has been actively working with the customer regarding concerns about a mini split installation consultation scheduled through our website. We spoke directly with the customer to document the issue and explained that while our service providers are part of our network, they may offer alternate products based on licensing and warranty requirements. We regret any confusion this caused and clarified that all installations completed through The Home Depot are backed by a 12-month workmanship warranty. The customers feedback has been escalated to our leadership team for internal review, and as a gesture of goodwill for the inconvenience, we extended an eGift card.Its The Home Depot's goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers'patronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
******* *****
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF# ********Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is in progress and that progress is satisfactory at this time. The Home Depot *** has escalated the complaint and I still look forward to hearing a response from the higher team members of Home Depot.
Sincerely,
** *****Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Orders that have been ordered at the store level and have been cancelled or lost. The past two orders I recieved a text saying the items were all available and when the installer went to pick up materials we were told *** lost a box. There fore delaying the install on this job. I ordered more material for the same job and was told the items would arrive in 3 business days. I pulled the installer from the job in ******** KS to pick up the materials. I received a call from Home Depot letting me know that the order did not arrive. A salesman would pick up the materials and deliver on Tues 7-8-25. We have already lost money and customer confidence by using Home **********************. If it was a one time issue I could understand but we have had multiple issues getting orders in the timeframe we were told.Business Response
Date: 07/14/2025
July 14, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
*****************
RE: *** *****/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********On behalf of The Home Depot, we sincerely apologize for any inconvenience our valued customer may have experienced with their recent purchase.
We collaborated with our store team, and they were able to fulfill the customers order, which has since been picked up.
As a customer ********************** gesture to make up for any inconvenience caused, the store team provided a markdown on the order, and a gift card was also issued and emailed to the customer.
At this time, ********************** considers this matter resolved and the case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****** J.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I do not feel that the logistics side of this complaint has been sufficient to prove that if I order again there will be no issues in getting the products. The issue was never at the store level. It was where ever the materials are shipped from.
Sincerely,
*** *****Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is now the fourth order in a row. I have ordered from Home Depot with delivery problems. I have a screenshot stating that my items would be arriving the next day when I placed my order. There was no delivery date. Again, I tried to order from a certain store and it flipped my order to a different store . When I called the first store, I was hung up on. I called the corporate person that I have been speaking with multiple times and told her that if I did not have my stuff delivered today, I was filing another claim. I spoke to the actual store again. They told me they took care of everything and that I would be getting my items today that they especially put them on a box truck and they were sending them to me today. I even have a voicemail from the lady stating they were refunding my delivery fee because I was having such ********** Im being told that Im not getting them until next week when I have contractors that will be here that need the items. Again, they are putting my project behind because the website is incorrect and nobody at the store wants to help. I want my items delivered to me today. This is absolutely the worst customer ********************** experience I have ever had with any store I have ever shopped at.Business Response
Date: 07/15/2025
July 15, 2025
Attn: ****** *****, Trade Practice Specialist
Better Business Bureau Serving *************,
****** & ** ************;
*************************************************************;
**********************;
**** ****** /BBB Case 23548112
Dear Ms. *************** acknowledge the receipt of the Better Business Bureau Consumer Complaint 23548112
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
7/11/2025
Case is closed due to no customer contact being made
We called the customer for a final attempt before closing the order due to lack of customer contact. The line was silent, no ringing, no voicemail.
07/10/2025
We emailed the customer for a 3rd contact to confirm the delivery
07/09/2025
We emailed the customer to confirm the delivery on 07/02/2025.
07/08/2025
We called the customer ****, but the line was silent and didnt go to voicemail. We emailed the customer our contact information and to follow up to ensure she received her delivery and provided the next steps on the pending refund.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
***** Mitchell
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
SF# ********Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been ordering many things on home depot . Yesterday I received a damaged item and I called and they said they could not process my return One hour on the phone and I am getting a replacement I thought I am allowed to return within 90 days it is not my fault if you send damaged item I have attached pic please fix this issue otherwise I can order these items on a,azonBusiness Response
Date: 07/03/2025
July 3, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;
RE: ****** ********/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team reached out to the customer to extend our sincere apologies for the inconvenience experienced. The customer has been informed that, at this time, returns are not permitted on her order. She was provided with the contact information for the *********************** as an investigation has already been initiated and is currently under review. The customer was advised that no return can be processed until the investigation is complete and a decision has been made.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 07/06/2025
Complaint: 23546839
I am rejecting this response because:
Sincerely,inshpuld not have been blocked I had no warning I could not return my items I spoke
to someone at Home Depot who said they did not understand why I was blocked again this block need to be removed immediately i have receipts with return dates I received damaged items again there is no teason for this and block needs to be remove immediately I called TRE and they told me it is Home Depots decision
****** ********Business Response
Date: 07/07/2025
July 7, 2025,
Attn: ****** *****, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving *************, ****** & **********************;RE: ****** ********/BBB Case #********
Dear Ms. **************** acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
As previously mentioned, The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team reached out to the customer to extend our sincere apologies for the inconvenience experienced. The customer has been informed that, at this time, returns are not permitted on her order. She was provided with the contact information for the **********************, as an investigation has already been initiated and is currently under review. The customer was advised that no return can be processed until the investigation is complete and a decision has been made.
The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 07/07/2025
Complaint: 23546839
I am rejecting this response because: I should have not been blocked I have not done excessive returns with Home Depot.this needs to be expedited as soon as possible. This block needs to be removed. They have sent a damaged item I have receipts saying I have 90 days to return. Again I need to be able to return my items as soon as possible. This is discrimination
Sincerely,
****** ********Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a return June 11. They picked up item June *****th and I have yet to receive my refund for corner hanging system. I called online help desk on June 24 and lady confirmed it wasnt done and it takes up to three weeks. That would be that Friday the 27th it didnt hit then either so I called today and new lady says it was done on the 11th which isnt true. I have done several refunds including one today and all come through no problem. I just want my money. Im not giving Home Depot almost 600 for nothing.Business Response
Date: 07/11/2025
July 11, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ****** *****/BBB Case No. 23545385
Dear Ms. **************** acknowledge the receipt of BBB Case No. 23545385.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. The team contacted the customer to offer our sincere apologies and issued a refund via a mailed check.
With that being said, The Home Depot considers this matter resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (**** @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.38860428Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
selling used as new.Business Response
Date: 07/12/2025
July 12,2025
Attn:Kaylee Bales
Customer Experience Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
***********, Suite 900
*********************;
RE: **** ***** /BBB Complaint # ********
Dear Mrs.*****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depots Executive Escalation team made multiple attempts to speak with Mr. ***** regarding his complaint with no success.
The Executive Escalations team partnered with the store team to establish customer contact with no success via phone or email regarding his concerns with Home Depots selling practices.
The Home Depot has done its due diligence to provide assistance,and we consider this matter now closed, due to no customer response.
Sincerely,
Shonyea M.
The Home Depot ************** Executive Escalations Team
SF#********
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