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Business Profile

Collections Agencies

Rent Recovery Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 703 total complaints in the last 3 years.
  • 242 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Rent Recovery ************. I do not have a contract with Rental recovery solution. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/14/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.

  • Initial Complaint

    Date:07/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a letter from your office claiming that I owe a debt related to the following:ARRABELLA LUXURY TOWNHOME RENT Account Number: *******I'm writing within 30 days of receiving that letter to formally dispute this alleged debt. Under the Fair Debt Collection Practices Act (FDCPA, 15 USC 1692g), I am requesting full validation of the debt, including any documents with my signature showing I agreed to open or be responsible for this account.If you cannot provide this information, the debt must be removed from any credit reporting. Under the Fair Credit Reporting Act (15 USC 1681b), you may not report unverifiable or inaccurate information. Please confirm whether or not this debt is valid and provide documentation as proof.Until this matter is resolved, I am also requesting that all collection efforts stop as required under federal law. Do not contact me, my employer, friends, family, or anyone else about this alleged debt. From this point forward, all communication must be in writing only.If the debt is valid and verified, I expect copies of all relevant records, including the contract or lease, billing history, communications, and any payment records. If you cannot verify it, confirm in writing that the debt will not be collected or reported to any credit bureau. If it has already been reported, notify the bureaus to remove it immediately.Please acknowledge this dispute within 14 days of receiving this letter.

    Business Response

    Date: 07/07/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified that Rent Recovery Solutions has flagged my credit repot with a collections account of $1211.00 with Georgetowne Townhomes. I have not lived at that residence since 2020, and I DO NOT owe them any money. All of my rent was paid in full and on time. I contacted the management company who owned/managed the property at the time I rented from them and they informed me that there is no balance due and that they are not affiliated with, nor do they work with rent recovery solutions. I have also contacted ***************** (the new management company of the property), and they also confirmed that I do not have a balance with them, and that they do not work with rent recovery solutions. Neither companies sent any balance/debt to collections-because there never was one. The amount owed isn't even the same amount that my rent was. This is fraud and I want it removed from my credit report immediately.

    Business Response

    Date: 07/07/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The debt was mistakenly placed under my account following a data merge error.

    Business Response

    Date: 07/07/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:06/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collector provided a different payoff amount than what they reported post-settlement.

    Business Response

    Date: 06/30/2025

    This item has been ordered deleted from the credit bureaus.

  • Initial Complaint

    Date:06/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has placed a ****** plus on my credit report when I moved out of these apartments I owed maybe ******* I went to court and paid ******* which I won in my favor so case was thrown out I never got money order bk the company cashed the money order so it should be 3000 plus there was no eviction filed up on leaving I gave the notice I cleaned apartment only thing left was the roaches and the washer and dryer I rented from them this place is trying to scam me I have tried to contact the apartments they was bought out by another company which knows nothing about me and I reached out to collectors which no response on explanation of what I owe

    Business Response

    Date: 06/23/2025

    We have forwarded this move out document to our client for reinvestigation.  If there is not a specific, timely response, the account will be deleted from the credit bureaus.

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why Rent Recovery Solutions, LLC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account ******** Amount Disputed: $3458

    Business Response

    Date: 06/23/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:06/18/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not aware of owing this company $636. They have refused to mail me any documentation and neither did the call. I was attempting to purchase my first home and this is when I noticed this. I asked for supporting documentation as to why I owe this debt and they will not provide this information to me, but will only take my payment over the phone. I do not think this is my debt, no documentation has been provided to me and they are refusing to look into this. I finally spoke to someone on the phone who claimed to be my account manager, but was not helpful and stated I cannot talk to anyone else or escalate the issue.

    Business Response

    Date: 06/23/2025

    This account was paid off on June 18th.

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This listing was added while a government moratorium on this type of debt reporting was in effect.

    Business Response

    Date: 06/23/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why RENTRECOVERYSOLUTIONS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $3549

    Business Response

    Date: 06/23/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail

Rent Recovery Solutions, LLC is NOT a BBB Accredited Business.

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