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Business Profile

Collections Agencies

Rent Recovery Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 703 total complaints in the last 3 years.
  • 241 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why RENTRECOVERYSOLUTIONS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $12032

    Business Response

    Date: 06/20/2025

    We agree that this is a fraudulent debt and the people who put this on her credit file should be hung up and strung. Fortunately, Rent Recovery LLC and Rent Recovery Solutions LLC are two different companies. Our company is Rent Recovery LLC. Which means that not only is the money and debt probably fraudulent, but this complaint is also fraudulent because it's against the wrong company.

    Business Response

    Date: 06/30/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  There is no requirement that we include a copy of any original application.

  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RENT ROECOVERY SOLUTIONS , I do not have a contract with **************/******, they did not provide me with the original contract as i requested!!in accordance with the Fair Credit Reporting act RENT RECOVERY SOLUTIONS account #******* has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

    Business Response

    Date: 06/16/2025

    There is insufficient information to positively identify the account in question.  Please reply with the account number, available from the credit bureaus

    Customer Answer

    Date: 06/16/2025

     
    Complaint: 23453745

    I am rejecting this response because:

    The account number to the matter is 

    ********

    Sincerely,

    *********** *******

    Business Response

    Date: 06/23/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why Rent Recovery Solutions, LLC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $4679

    Business Response

    Date: 06/16/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail

  • Initial Complaint

    Date:06/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with RENTRECOVERYSOLUTIONS plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $ 3690

    Business Response

    Date: 06/10/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:06/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Rent Recovery Solutions LLC, I do not have a contract with the collection agencie, they did not provide me with the original contract as requested.

    Business Response

    Date: 06/10/2025


    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

    Customer Answer

    Date: 06/11/2025

     
    Complaint: 23413143

    I am rejecting this response because:

    Sincerely,

    ****** *********

     

  • Initial Complaint

    Date:05/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why RENTRECOVERYSOLUTIONS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $4144

    Business Response

    Date: 06/02/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  In addition, there is no requirement that a collection agency obtain a contract with a consumer in order to collect.  It is the right of the creditor to select its agent.  Nor is there any requirement that we provide an application to the consumer -- only verification of the debt.  That is the law.

  • Initial Complaint

    Date:05/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with RENTRECOVERYSOLUTIONS plus they did not provide me with the original application like I asked.Account ********** Amount Disputed: $473

    Business Response

    Date: 05/28/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why RENTRECOVERYSOLUTIONS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $590

    Business Response

    Date: 05/28/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:05/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not accountable for the debt associated with RENTRECOVERYSOLUTIONS. There is no contract between me and RENTRECOVERYSOLUTIONS, and they have not provided the original agreement as requested.

    Business Response

    Date: 05/27/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  In addition, there is no requirement that a collection agency obtain a contract with a consumer in order to collect.  It is the right of the creditor to select its agent.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collector contacted me at work despite requests not to do so.

    Business Response

    Date: 05/27/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

Rent Recovery Solutions, LLC is NOT a BBB Accredited Business.

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