Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was told by my employer that Purchasing Power has partnered with then to offer PAYROLL DEDUCT shopping I decided to enroll in their program. When I enrolled, verifying my identity and my employer, NO WHERE on PP's website or in fine print was anything about being denied for any adverse credit history. NO WHERE was it stated that even though they are paid DIRECTLY THROUGH MY EMPLOYER/PAYROLL, that I could be turned away for service. I placed an order in July 2022 and was denied due to the past bankruptcy on my credit history. After speaking with others and looking over their fine print again, I was advised to try again; so, I did. Now I have been denied twice!! Today, 8/9/22, I called to speak with a customer representative and was met with hostility and arrogance. I tried to be level with this person multiple times and explain that there was no fine print, no exclusions/disclaimers listed on the website as well as the contract I agreed to upon purchasing items. I asked multiple times to speak with a manager as well as the bankruptcy department I was told about and was given only an email address. I asked again to speak to a person but was told there is no numbers for the bankruptcy department and no managers to speak with. When I was denied speaking with a manager, I promptly told the representative that I would be contacting someone and asked for his employee identification number to which he told me he would not be giving me. I began to get aggravated and I did raise my voice. I was frustrated for how I was being treated. Purchasing Power has publicly advertised and partnered with employers offering DIRECT PAYROLL DEDUCT. PP would have gotten 100% of their money when payroll deduct is done, so why does it matter if someone has negative remarks on their credit history?!

  

  Business Response

  Date: 08/15/2022

  We've been in communication with the customer, and the issue has been addressed. The customer was contacted by our bankruptcy department directly and has direct contact information for any additional questions or concerns in this matter. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business.
  .

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17695824
  
  I am rejecting this response because:

  An email for a department is not direct contact. Not to mention, I was not contacted about this purchase and such until after the BBB complaint was filed. There has been no correction on their end; which is what I must come to terms with. I just hope no one falls into this situation as I have. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/25/2022

  We have communicated verbally with the customer on 8/18 to the customers satisfaction. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his interest in our program.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1/22 I booked a stay with the ***************************** IHG for the dates 2/12/22 thru 2/13/22 at a rate of $419.56. During my stay the hotel had several issues. They realized they did not meet the service expectation and refunded my costs (Their pluming went down so then there was no water. When it was resolved there ended up being no hot water, there were no blankets on the bed or in the room and we did not receive one until 11pm, I had chemo medication and requested a fridge prior to arrival. They never provided the fridge thereby allowing my meds to be unusable.) However, when I asked them where it was refunded to (I am an IHG member) they stated it was refunded to Expedia. I then contacted Purchasing Power and explained the situation to them. They assured me the next time I needed to book a trip there would be a "credit" to my account. I went on the site today to book a hotel stay in NY for this month and saw no credit. (For this and another service that was refunded) I then reached out to **************** and was told something totally different. The rep told me I had to reach out to the hotel to get my credit. Why would I reach out to the hotel if they already told me they credited the $ back to Expedia. The balance was refunded so no **** exists with IHG anymore. Now we are 6 months down from the original trip and PP is essentially stealing money from me every 2 weeks. I was not asking for a refund (of which I am entitled to). I was proactive from the start and reached out to PP to resolve this. I am now paying bi weekly for the hotel purchase from February and a massage service I purchased and did not receive in April (********* Couples ******************* however they had no one to do the massages. That was another $134.18) The trip and the massage costs were returned to them and are still due to me. That is a total of $553.74! I am a loyal customer and have referred them to others, but this is unacceptable.

  

  Business Response

  Date: 08/10/2022

  We've been in communication with the customer, and the issue is being researched. We will follow up with the customer directly with an update and the customer has been provided with direct contact information for any questions. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:08/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with purchasing power on 30 June 2022 for a ******* Galaxy S22 ($2,254.36) order number ********. The order was shipped with an issue in transit and I never recieved it. The order was returned to purchasing power and they processed the return. To date I have contacted thier customer service 5 times and have been given 4 dates the credit would be posted by. I still have not recieved the credit. In the mean time part of my payment is being posted to the item I never recieved instead of posting to other items I have ordered in the past. Can you please help me get a solution in a timely manner.

  

  Business Response

  Date: 08/10/2022

  We've been in communication with the customer, and provided direct contact information for any additional questions or concerns in this matter. The credit has posted to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order for a grill through Purchasing Power on April 19, 2022. I never received the item. I have made numerous calls to Purchasing Power and have received rude, insensitive and/or incompetent help or none at all and have spent hours on hold over this matter to no avail. To this day, I have yet to received refund of payments made. To this day, Purchasing Power continues to deduct money from my paycheck for the item I never received. They said they would issue a refund and they sent me an e-mail indicating I would receive a refund, but as I stated I never received said refund and they continue to take money from my paycheck. In a prior conversation I was criticized by the sales agent for not being patient. In my most recent call, the agent said I had never requested a refund before now. I said to her - no I am not the problem. You are. I have an e-mail from Purchasing Power confirming I should expect to receive a refund however you have not actually ever made the refund. The e-mail is dated 6/18/22. Enough is enough.

  

  Business Response

  Date: 08/01/2022

  We've been in communication with the customer, and the issue has been resolved. The credit has posted to the account on 6/18.The additional refund of ****** has been issued to the account on file today 8/1. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17641935
  
  I am rejecting this response because: I have not actually received a fund. They have not actually stopped taking money from my paycheck and told me they will continue to do so then that money will need to be refunded. And Im certain that will be a nightmare too. They need to actually fix all matters, stop taking money from my check and have returned all my money before I would consider the matter resolved. That is what any reasonable person would expect.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/05/2022

  We've been in communication with the customer, and confirmed the refund has been received. The deductions have been stopped and the process has been explained to the customer. We have provided the customer direct contact information so she can express any further issues or concerns. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:07/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an IPhone 13 ********* Item was delivered through *** in a seal box and upon opening the package nothing but a return slip was inside the box. I immediately contact Purchase Power notifying them and they offered to resend the package at no charge . The new phone was shipped and upon arrival purchase power had the phone returned back to sender and said I was liable for the lost. How am I liable for an item I never received especially with the price being $2,000!!!!!

  

  Business Response

  Date: 08/02/2022

  We've been in communication with the customer, and provided clarity for this issue. The customer has filed a claim with *** for receiving an empty box upon delivery. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 10/26/2022

  I have contacted purchasing power by phone and email with no response but a promised return call . That I have not received. Ive tried to get my account in good standing because I am being illegally charged for two phone I never received; a replacement that was returned to the sender by *** and the original that I never received , which there was an investigation and the claim was paid by ***.

  

  Business Response

  Date: 11/03/2022

  We are attempting to reach ******* to provide her with a final update.  We've requested her availability and best contact information. Our direct contact information has been provided as well. 

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Purchasing Power as on line discount program that my work offered. I bought a vacation travel package through PP with trip insurance, and as part of the program was allowed to spread out my payments over 12 months. After reading the coverage plan for the trip insurance, I cancelled it within the 10 day free look period and requested a refund of $288 (cost of the trip insurance). I have spoken to 14 customer reps and have been dealing with the issue of getting refunded for the trip insurance since April 2022 without resolution. I received confirmation from the reps that they have received copy of the cancellation that I emailed multiple times and that the "issue has been escalated" to get my refund issued back to my account. I have been bounced around between the travel, billing, and customer service departments. Each time I call the response is the same, that my issue is being escalated and I will receive credit and a call back within ***** hours. To date, I have not received any call back or email response. Each time I ask to talk to a supervisor, escalate the issue, or for any confirmation that my issue is being handled, I am denied. I am simply told that it will be another ***** hours and assured a credit is coming. After talking to my 14th person today, I have decided to file a complaint. Something is not right with this business, there is no resolution, no follow up, no escalation process, no direct office email, no email reply to my emails, and most times the agents I speak with have a huge language barrier and place me on hold for excessive periods of time. Please help.

  

  Business Response

  Date: 08/01/2022

  We've been in communication with the customer, and the issue has been resolved. The credit has posted to the account on 7/29. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17638437
  
  I am rejecting this response because:

  The companys response is misleading. The credit was only issued after BBB reached out to them and the statement that they have been communicating with me is untrue. A credit was issued to my account but I would like it on record that I had to contact BBB to get this resolved.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/05/2022

  We've been in communication with the customer and offered additional assistance, this issue has been resolved. The credit has posted to the account. The customer was provided with direct contact information for any additional concerns. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going back and forth with Purchasing Power for several months, they have very unorganized and unprofessional throughout this entire time. I purchase ******* tickets ********* Airlines and a hotel package for my mom and niece through www.purchasingpower.com October of 2021. Unfortunately, my mom fell ill and was advised by her doctor she could not travel. I contacted Purchase Power travel the representative advised me to get verification from the doctor. I emailed the verification to ************************************** and the reservation was cancelled on 12/23/2021. Finally, April 19, 2022, I received notice of the travel credit. I have submitted several questions to use the travel credit, however my mom finally decided May 2022 it was until July 13,2022 a nice agent from Purchasing Power Travel contacted me and told me I will need to contact the ******* to change the travelers name. I contacted ********* Airlines spoke with **** I explained to *** my niece **** would not be able to travel due to me no longer having legal custody rights and we are unaware of her whereabouts, the southwest *******s agent request to refund the **** ******* ticket purchase, however she was receiving error the travel Agency needed to approve the request. I was instructed to contact PP again 7/14/2022advised them what SA advised that agent reached out directly to SA, who advised me to send communications to SA through the email. I received an email response back on 7/19/2022 from SA instructing me to contact @*************. I was able to speak with a representative on 7/26/2022 she advised me the credit was refunded back to travel agency PP to an **************** card. I emailed PP what I was advised and questioned why they have me going back and forth. I got a response from *** and **** that was very dismissive and unprofessional. If the monies have been refunded back to PP why can someone else travel on the credit the ******* no longer has any holding on

  

  Business Response

  Date: 08/01/2022

  We've been in communication with the customer, and the issue is under review. We will follow up with the customer directly with a resolution. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.