Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member of purchasing power about 5 yrs ago. I have ordered a lot of items and paid them off completely. Until I order two items a diamond necklace and rope necklace for gifts. I never received the item and made a report about the orders. to hear later after filing the report that I was no longer a member of purchasing power a decision made by the purchasing power company . This was very concerning while having to pay for the items that were lost.

  

  Business Response

  Date: 09/02/2022

  We've been in communication with the customer, and their concern is being researched. We will update the customer directly with a resolution. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 10/03/2022

  On 8/28/22 I filed a complaint on Purchasing power. The Company states that the issue was resolved but it has not. ****************** made contact with me and stated that the issue was resolved and it has not been this is not a good look on this company. And when you call them they don't return any calls.

  

  Business Response

  Date: 10/06/2022

  We've been in communication with the customer, and the issue has been resolved. The customer has been advised she is able to ********************** with us. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l called the company to report that someone had opened an account in my name additionally to the one that I already opened and that my phone with majority of all my information along with a couple of credit cards that was in the back of my phone case was stolen. What alerted me to call is that I had gotten an e-mail from the company (purchasing power) at my employer regarding a shipment not to mentioned that they garnished/ing my check for merchandise that I don't have. I am also doing my own investigation I have tracking numbers 1Z2E67E20366112847 merchandise received Aug, 23 at 19:08 by *** in *******, ** don't know anyone that live there. Returned to sender was the message that I got from *** from the phone call that sender is purchasing power so why is my account still reflecting this balance? Next issue: Tracking number 1Z3784280340282643 shipment was delivered and left at someone's front door in *********, **. I don't know anyone that live in that city. It's not my address neither do I live there. It required signature for that shipment PLEASE PLEASE investigation for signature. I have talked to several people at the company of Purchasing Power and I'm not getting any answers. The only response that I'm getting although it's known that my phone and cards were taken is that my identity was verified from a passcode and that I am liable for the balance although the only thing that I have EVER bought was in 2019 at set of tires and I paid them off. I've talked to a young lady that said she would flag my account (never happened). I've talked to ******* he said he work from home and that he would have to text his supervisor well guess what the phone hung up. Then ****** he was the only person out of everyone that I talked to that was helping we were on the phone with Credit but then after 35 minutes the phone hung up. *********** he was not very helpful he promised **** a Sup. would call back but didn't happen. ******* said someone would call. PLEASE HELP!

  

  Business Response

  Date: 08/31/2022

  We've been in communication with the customer, and are awaiting additional documentation from her to proceed with our review. The customer was provided with direct contact information with a specialist who will be the point of contact until this issue is resolved. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 09/05/2022

  I am waiting on the response from ***** at the corporate office. I submitted her with a police report reference number, but my check is currently still partially being garnished. This matter has not been currently resolved at this moment.

  

  Business Response

  Date: 09/09/2022

  We have requested a hard copy of the police report from the customer to have our risk team review this issue. Without this additional information regarding the customer's concerns, we are unable to assist further. As we would like to ensure that any service failures are addressed, we welcome the customer to contact us on the numbers provided. We truly appreciate the opportunity to make things right. 
   

  Customer Answer

  Date: 09/09/2022

  I have submitted the hard copy of the police report but no response. 

  

  Business Response

  Date: 09/13/2022

  We have contacted the customer ad the police report is being reviewed by our risk department. We will follow up directly with the customer with an update.The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 09/16/2022

  I have sent the original paper copy of the police via email to *************************. I stayed on the phone with her until she received the email including the police report. She acknowledged that she received the report and said she would forward it to the risk department and that they would have a decision with 24 to 48 hours this was on Sept. 12th and I haven't heard anything from them and as of today Sept. 16th and they are still garnishing my check. So frustrating 

  

  Business Response

  Date: 09/20/2022

  We've been in communication with the customer, and currently the claim has been denied. The customer advised she will submit additional documentation for further review. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 09/26/2022

  I did receive a response from ****************** detailing the credit that would be applied back to my account. I am just waiting on my account to be updated.

  

  Business Response

  Date: 10/03/2022

  The credit has been processed and will reflect on the customers account within 24-48hrs. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 29th 2021 I ordered 2 iPads from purchasing power. Neither were received since I was not home to sign for them. I waited for the return to show up on my account. I have called 4-5 times and confirmed both were returned but I was only credited for one. I am continuing to call and beg for my money, to speak to a supervisor and I have not gotten anywhere.

  

  Business Response

  Date: 08/31/2022

  We've attempted communication with the customer, and provided direct contact information with the specialist handling this issue. We will continue to attempt contact while we work to resolve the issue. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in April of 2022 I made 5 purchases with this co. Each purchase comes with paperwork showing terms agreed to, but on every purchase they have charged more then payment terms agreed to. Then I contact them to resolve they assure me it was corrected and would send me a check for the over payments total. They did nothing, still incorrectly charging me(stealing). Then they send a notice saying my account is behind, impossible payments are payroll deducted and I have all paystubs showing payments made. There customer service is a complete joke, and does nothing they say they will. This is completely ridiculous and cant get company to do anything. I have worked my **** off repairing my credit Ill be damned if because this company incompetence and lack of any customer service will mark my credit.

  

  Business Response

  Date: 08/29/2022

  We've been in communication with the customer, and the billing issue is being researched. We will update the customer directly with a resolution. The credit has posted to the account. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17760778
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/02/2022

  We reached out to the customer through phone and email advising their concern is still being researched.  Expectations were set for an update. Our contact information was provided and we welcome the customer to contact us should they have any questions in the meantime.  We apologize for the customer's experience and thank him for continuing to allow us the opportunity to make things right.

  Customer Answer

  Date: 09/15/2022

  Company still doing nothing to resolve issue , not staying in communication. Terms of contract violated and un authorized payment changes resulting in all accounts over payed, while they show account behind, account is better then current, will not answer or do anything about complaints when contacted.

  

  Business Response

  Date: 09/20/2022

  We've been in communication with the customer, and he has been provided direct contact information. This issue is still being resolved and we will continue to follow up directly with the customer. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture on 7/19/2022. Furniture was to be delivered via company named NSD. My furniture still has not been delivered. In fact item was delivered back In July to NSD terminal damaged. So it was never delivered. Was advised replacement part had to be sent before item could be delivered. After much back and forth in the form of multiple phone calls and emails I finally received an updated tracking number advising replacement part I. Transit since august 11th with delivery antipcated 8/25-8/29. 8/23 I am advised by NSD that the replacement for the replacement was delivered 8/23 also damaged. Now nobody can tell me when the item will be delivered. There is no sense of urgency to get the item that Im paying for to be delivered to me as promised. They just take money but I dont have an item! This is totally unacceptable to me. Customer service by both ********************** and NSD has been less than stellar with both parties pointing finger and blame at one another, yet I still dont have the item I ordered.

  

  Business Response

  Date: 08/29/2022

  We've been in communication with the customer, and the issue has been resolved. The credit has been issued. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/22 I ordered a computer from this website due to my job offering monthly payments for the items. I did not receive the item but it stated it was delivered. The item was not signed off of like it said it required. Purchasing Power is still holding me liable and will be charging me $38.20 for 52 weeks for this computer. It makes no sense how this can even be happening when the item wasn't received by me or signed by me. The *** driver should also know better. I just want this to be over with and removed from my name.

  

  Business Response

  Date: 08/29/2022

  We've been in communication with the customer, the submitted footage is being reviewed and the customer will be updated directly. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 08/29/2022

  This is all proof of the item never being delivered to me. I have spoken to one of their reps, who originally said that I was denied and said the ring footage could have been edited, which is not possible. This is all legitimate and actual proof. Please help me and make sure Im not wrongfully charged for this. 

  

  Business Response

  Date: 09/02/2022

  We have communicated with the customer and the issue has been resolved. We will keep in contact with him until the requested refund has been received, as we'd like to ensure complete resolution. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and we appreciate the opportunity to make things right. The customer is highly valued, and we appreciate his business.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I purchased two radios. One of them shipped the other went out of stock after ordering.I contacted them the first week of August to see what was happening, and at this time they said it was cancelled. I was told within three days it would be reflected on my account that it was.I've since reached out to them four different times and each time am told 72 hours. I've now made two, going on three payments for a cancelled item.I've asked for a supervisor call back from their support team, and am always assured it will happen , but never does.

  

  Business Response

  Date: 08/29/2022

  We've are in communication with the customer, and are working directly with a resolution. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17756365
  
  I am rejecting this response because: they haven't been in contact. The only contact has been initiated by me, and it's been the same response. I'm still being forced to pay for something that was cancelled. I want my account updated and a substantial credit for the inconvenience 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 09/02/2022

  We thank the customer for allowing us the opportunity to make things right. The credit the customer has inquired about has posted to their account. We've reached out via phone and email to provide the final update.  As we would like to ensure that any service failures are addressed, we welcome the customer to contact us on the numbers provided. 

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased plane ticket. And insurance for ticket my flight was cancelled by airline the insurance did not honor my cancellation so I contacted airline they refunded my ticket 267 to purchasing power LLC. Purchasing kept the refund now I still paying for flight purchasing power wants to issue travel credit to rebook. I do not want to rebook with this company I had bad experience I never going use purchasing power llc service again I just want the refund to reflect on balance due so I can move on and close my purchasing power accounts once My balance is at 0 my balance is 351 my credit is 267 they want me to pay remainder bal use credit but I do not want credit I want refund in which airline sent me back because purchasing power purchases the ticket the refund went to purchasing power and I want it to reflect on balance due .

  

  Business Response

  Date: 08/17/2022

  We've been in communication with the customer, and the issue has been resolved. The rebooking credit has been issued to the customer to rebook her flight within a year. Our policy states travel is a non refundable purchase, we issued an out of policy exception in this instance to offer the customer the best resolution in this matter. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.
  

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17702613
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************, 

  Purchasing power LLC 

  has non refund policy the credit is from ****** airlines 

  not purchasing power they sent me a refund, however purchasing  power LLC kept my refund that ****** airlines sent me Im asking if they credit my acct balance because I am never going purchase anything from purchasing power so I do not need travel  credit I will like to have the refund applied to my balance that I owe its like they are trying force me to use there services 

  

  Business Response

  Date: 08/22/2022

  We've been in communication with the customer, and the issue has been resolved. The rebooking credit has been issued to the customer to rebook her flight within a year. We are unable issue a direct refund for this flight, as this was not a direct purchase from the airline. The flight refund is available to the customer as a rebooking credit to use within one year. Our policy states travel is a non refundable purchase, we issued an out of policy exception in this instance to offer the customer the best resolution in this matter. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17702613
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 8/2/22 on the website Order number: ******** Placed on 8/2/22 12:01 PM Order Status : Processed Price / paymentItem priceShipping details ***** Marmont Matelasse Shoulder Bag (Small, Dusty Pink)***** Marmont Matelasse Shoulder Bag (Small, Dusty ************** 1 GDAY22 - 20% off your first order Ends 9/30/2022 See exclusions $82.50 $66.00 $2,145.00 $1,716.00 ******************* **************************************************** Delivery:Standard Return on hold It was processed and shipped out with *** 1Z0953AR4290861227 A signature was required for this package and it was delivered to me on 8/6/22 which was a Saturday and I was not home until sunday night. It said it was signed for by COV which im guessing it means covid and the package was just left there - see the tracking information below Proof of Delivery Dear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number 1Z0953AR4290861227 Weight **** LBS Service *** Ground Shipped / Billed On 08/03/2022 Additional Information Signature Required Delivered On 08/06/2022 2:09 P.M.Ship To *******, **, ** Received By COV Left At Residential Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.Sincerely,*** Tracking results provided by ***: 08/10/2022 10:32 A.M. EST I reached out to Purchasing Power and spoke with ***** on chat and was told that they will issue me a refund to the account for the missing package. I thought everything was resolved but I still had not seen the refund and it still shows I owe a balance. I contacted support again today and spoke with ******** and was told that the credit was denied but it shows the item was delivered and did not want to help any further. Now I have no product plus I have a balance that I have to pay using payroll deduction. This is just robbery

  

  Business Response

  Date: 08/15/2022

  We've been in communication with the customer, and the issue has been resolved. The customer was made aware of his denial for replacement or credit and he is responsible for the payments of this item. We apologize for the customer's experience and thank him for allowing us the opportunity to assist. The customer is highly valued, and we appreciate his business.
  why here...

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I go to use my warranty on my television that I had purchased thru Purchasing Power and the warranty was good thru 9/9/2024 to be told that the warranty was canceled. When I contacted purchasing power they claimed it was because my account had went into collections even though they had always taken right out of my work check. Also even if my account had went into collections the order that the TVs and Warrantys were on were completely paid off before my account had went into collections so they had no right canceling a warranty on an order that had been completely been paid off!!!! This is shady and is wrong in many ways. I could have understand had the order not been paid off but this order was completely paid off before my account even went into collections. My TV either needs to be repaired or replaced and the warrantys put back on both of my TVs as a they shouldnt have been cancel in the first place.

  

  Business Response

  Date: 08/15/2022

  We've been in communication with the customer, and this issue has been resolved. The customer has been contacted by our *************************** due his accounts charge off status. The customer is highly valued, and we appreciate his business. 
  

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17697746
  
  I am rejecting this response because:  Even though 3 orders did go to collections the order that my warranty and television were on was completely paid off.  The company should have not canceled a warranty on a television when that order was completely paid off and that order did not enter collections.  Purchasing Power had canceled a warranty on items there were completely paid off and didnt go to collections and the warranty was thru a 3rd party not even Purchasing Power.  Purchasing Power went out of its way to cancel a warranty on orders that were completely paid off.  To me that is double dipping since now I cant even use my warranty on items with warranties that were completely paid off.  That would be like a company coming to collect my orders that were completely paid off that is ***** and is morally and legally wrong.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/22/2022

  The customer has been contacted by our *************************** due his accounts charge off status. The customer will be contacted directly for further assistance in this matter. The customer is highly valued, and we appreciate his business.