Reviews

Review Details

• Review fromCrissy H

  Date: 10/01/2024

  1 star

  Crissy H

  Date: 10/01/2024

  I purchased what I thought was a king split adjustable bed, I received a twin adjustable bed. After several promises to fix the problem, nothing happened but yet I was still being charged. I finally asked if they could pick it up because it was no use to me, I needed a king, Finally 2 months later they sent a company to pick up the bed, but for some reason they say they received the mattress but not the 1500 dollar adjustable frame that I am still being charged for. I have called and been emailing with several people who say they are going to get this resolved, but yet again I am still being charged for this bed frame 5 months after it was taken out of my home. This has been the worst experience ever, no consistency communication at all RIDICULOUS.
  

  Purchasing Power, LLC

  Date: 10/02/2024

  Thanks for speaking with us regarding your order concern,
  To further assist with your return request for the GhostBed Twin XL Adjustable Base. Please provide the carrier pickup documentation to confirm that the pickup was completed. Once the documentation is received my internal team will review and provide an update within 2-3 business days.

• Review fromEmanuel C

  Date: 09/30/2024

  1 star

  Emanuel C

  Date: 09/30/2024

  They owe me a refund and have been giving me the run around after they stated they owe me a refund I've patiently have waited long enough they keep on charging my account double even after I informed them of the situation.
  

  Purchasing Power, LLC

  Date: 10/01/2024

  Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please rest assured as a specialist will contact you within 24 hours to further assist. 

• Review fromCarlos C

  Date: 09/18/2024

  5 stars

  Carlos C

  Date: 09/18/2024

  Absolutely love this , it has helped me and my family so much
  

  Purchasing Power, LLC

  Date: 10/01/2024

  Thank you very much for your kind words, ******. We really appreciate you taking the time to share your experience with us.
  
  Kind regards,
  
  
  

• Review fromLeroy R

  Date: 09/16/2024

  5 stars

  Leroy R

  Date: 09/16/2024

  Very quick as directed, products in good shape and we'll taken cared of.
  

  Purchasing Power, LLC

  Date: 10/01/2024

  We are very grateful for your kind remarks, *****. We want to know that were meeting our customers expectations, so reviews like yours are sincerely appreciated.
  
  Thank you once more for being a valued customer!
  
  
  

• Review fromTrisann R

  Date: 09/12/2024

  1 star

  Trisann R

  Date: 09/12/2024

  I am so disappointed in how purchasing power dealt with my situation after I ordered a 70inch television from them and it was delivered to me damaged and I have to pay $1055 for that television while it's still there not working.
  

  Purchasing Power, LLC

  Date: 11/06/2024

  Hi Trisann, we are sorry to hear that you were dissatisfied with your delivery. As stated on the website's product "Shipping and Returns" tab if you find damage or a defect, report it within 2 business days of delivery to talk through your options. You can also work directly with your manufacturer and warranty provider to resolve the issue. Thanks for taking the time to share your feedback with us. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

• Review fromDee K

  Date: 09/10/2024

  1 star

  Dee K

  Date: 09/10/2024

  I have acquired a refrigerator from Purchasing Power prior to my fridge raider purchase. I contacted Purchasing Power regarding my delivery. I requested for my refrigerator to be removed on September 9th. Upon delivery, my fridge raider was left in the box and not brought inside, instead, it was left in my garage. I encountered difficulties in finding someone to install my fridge raider. Despite multiple attempts to contact the company, I have not received a satisfactory resolution. I also reached out to the warranty company to ensure the installation would not void my warranty. Unfortunately, my concerns have not been addressed by Purchasing Power, leaving me with a refrigerator in the garage and no solution in sight. I expressed my worries about food spoilage, but it seems that the company has shown little to no interest in resolving the issue. As I await a response from Purchasing Power, I have decided not to make any future appliance purchases from them due to their lack of customer care and concern.
  

  Purchasing Power, LLC

  Date: 10/09/2024

  Hi Dessadra,
  
  We are sorry to hear that you are dissatisfied with your recent delivery. As stated on the website's product "Shipping and Returns" tab it advises that this item will not be installed, as additional parts will be required for installation if your refrigerator has an in-door water dispenser or ice maker. This item does not allow the option to be delivered with installation included and or removal of any previous appliances. Our team is dedicated to providing excellent service, and we regret that your recent interaction did not meet your expectations. Thanks for taking the time to share your feedback with us. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

• Review fromMarkees L

  Date: 09/09/2024

  5 stars

  Markees L

  Date: 09/09/2024

  The ordering process was user friendly. Overall, service was excellent.
  

  Purchasing Power, LLC

  Date: 10/01/2024

  Thank you very much for your kind words, Markees. We really appreciate you taking the time to share your experience with us.
  
  Kind regards,
  
  
  

• Review fromJonathan M

  Date: 08/26/2024

  1 star

  Jonathan M

  Date: 08/26/2024

  I think yall are full of it! I made two orders on July 24 and only received one of them. They told me that it was coming the 21 of August here it is the 26 of August and I still haven't received my product. So I called today the 26 and ask them about my order. They sent me to the Xpo line because I guess they the one's that delivers so after talking to them and getting nowhere they going to tell me the earliest appointment is the 9th of September. But yall been taking the payments out since I received the first order which was the bed frame and night stands. But it's taking over a month to get my mattress. Now make this make since! How can you take money out every week and I haven't even gotten the order yet. Now you talking bout somebody that's pissed!!?????? after this I will never order s*** else from no f****** purchasing powers with they high a** Charge all that money and can't even deliver s*** on time. Smfh
  

  Purchasing Power, LLC

  Date: 08/27/2024

  Hi ********,
  

  We sincerely apologize for your experience. We would be more than happy to provide additional assistance. Would you mind sending us an email at *********************************** so that we can collect your account details to assist further?
  
  

• Review fromDonyell B

  Date: 08/18/2024

  5 stars

  Donyell B

  Date: 08/18/2024

  Always have what you need and deliver is amazing great customer service
  

  Purchasing Power, LLC

  Date: 08/20/2024

  We are very grateful for your kind remarks, *******. We want to know that were meeting our customers expectations, so reviews like yours are sincerely appreciated.

  
  Thank you once more for being a valued customer!

  
  
  Sincerely,
  
  **********************
  
  

• Review fromAngel S

  Date: 08/16/2024

  1 star

  Angel S

  Date: 08/16/2024

  I choice this from my employer to get myself something nice for my birthday. I changed my number now Im locked out of my account after talking to 6 people on chat that cant help me and be ready to close the chat. One person closed the chat after one min didnt even give me a chance to respond her name is ******. Everyone kept saying the same thing over and over and no resolution. Then I called in about 7 times getting the same response. NO ONE COULDNT BE HELP. I changed my number and the system doesnt realize it. They all said put your new number in 6 times then the 7th time you will get a quiz. The quiz never happened! Then I get told today I failed the quiz how Im fail something that I never took. Why cant anyone help me reset my account? So I called today and asked for a supervisor. Of course I didnt get one and have to wait for a call back and was told I have to wait 30 to try and access my account again. Im a single mother of three kids so I didnt have 1000 for a phone but I hate I went with this company. NOBODY HAS REALLY TRIED YO ASSIST ME AND IM OVER IT. They can take my money but cant help me get into my account.
  

  Purchasing Power, LLC

  Date: 08/20/2024

  Hi Angel,

  We would like to express our sincere appreciation for bringing your concerns to our attention. We understand the importance of your experience with our company, and apologize for any inconvenience you may have encountered. Our team is dedicated to providing excellent service, and we regret that the recent interactions did not meet your expectations. Please rest assured as we have escalated your concern to our internal team for further assistance. We ask that you please allow us 1-2 business days to provide an update.
  
  Sincerely,

  
  
  Purchasing Power, LLC