Complaints

This profile includes complaints for Atlanticus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Atlanticus has 18 locations, listed below.

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• 

  Atlanticus

  5 Concourse Pkwy STE 300 Atlanta, GA 30328-6101

  
• 

  Compu Credit

  5215 W Wiley Post Way Salt Lake City, UT 84116-2938

• 

  Atlanticus

  9191 Towne Centre Dr STE 220 San Diego, CA 92122-6299

• 

  Atlanticus

  Staten Island, NY 10314

• 

  Atlanticus

  Wilkesboro, NC 28697

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* gave ideal image my money for a service that I never had done. They dispersed funds to ideal image before I even had an appointment scheduled. And now After months of dealing with ideal image and trying to get a refund because I lost my job and couldnt get the service I finally gave in and tried to go January 2023. I get there and not 1 but 2 of the nurses tell me that there is nothing that can be done because I dont qualify for the cool sculpting procedure. I said Finally this is great it works out I can finally get my refund because there is nothing they can do and can no longer provide the service for which I paid. Mind you I havent ever been to an ideal image location or had anything done other than the appointment in 2023 for which they couldnt do anything.after weeks of trying to get ahold of someone they tell me I cant have a refund. Because they do not give refunds. WHAT!? Like how can I not they can not provide the service for which I paid? They are fraudulent scammers and please beware. I live in ******* and am talking with a lawyer and plan on contacting local news stations to shed light on these thieves and warn others of their unprofessional, unethical behavior.*Fortiva has ruined my credit by charging me for a service I never had and they should help me get their money back from ideal image for being a fraudulent company.

  

  Business Response

  Date: 03/01/2023

  Please View attached.

  Customer Answer

  Date: 03/01/2023

  I received an email from BBB saying they got a response from the business but I dont see any message from the business. 

  

  Business Response

  Date: 03/02/2023

  Please see attached.

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From:************************* ************************************************************** My name is *************************. I have an account beginning in ( ****** ) that was charged off. It was charged off on February 2022.. My email is *************************** My phone number is ***************. I will like to please ask for a courtesy to allow me to pay a set portion of the balance to remove it from my credit report. I am a college student and was sick of covid. Less money was coming in and I got behind payments. Please allow me to pay to delete this off my credit. Please reply back with terms of removing account from credit.Thank you

  

  Business Response

  Date: 02/06/2023

  Please see the attached response.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18969526
  
  It it still on my credit report. The account has not been removed
  
  Sincerely,
  
  ****************************

  

  Business Response

  Date: 02/10/2023

  Please see the attached response.

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From:************************* ************************************************************** My name is *************************. I have an account beginning in ( ****** ) that was charged off. It was charged off on February 2022.. My email is *************************** My phone number is ***************. I will like to please ask for a courtesy to allow me to pay a set portion of the balance to remove it from my credit report. I am a college student and was sick of covid. Less money was coming in and I got behind payments. Please allow me to pay to delete this off my credit. Please reply back with terms of removing account from credit.Thank you

  

  Business Response

  Date: 02/06/2023

  Please see the attached response.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18969520
  
  when was the request sent to remove the account on the credit report? Its still on the credit report as of today
  
  Sincerely,
  
  ****************************

  

  Business Response

  Date: 02/08/2023

  Please see the attached response.

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a credit card from Curae, ************ works with Banner Health to pay off account balances. Curae gave me two credit cards, by mistake. Both cards paid Banner Health $1025.01 each, for a total of $2050.02. My balance due is $1025.01 not $2050.02, so I am being charged twice the amount. After many phone calls and long hold times with both companies, Curae admitted their error and closed one of the credit cards. I was put on hold while Curae tried to get Banner Health on the phone, so this problem could be explained to Banner Health. After a long wait time of over 30 minutes, Banner Health finally answered. Guess what? Curae hung up at the time Banner Health picked up the call. I explained to Banner Health about the 2 credit cards. Banner Health said they would pay back Curae the $1025.01. This did not happen. Banner Health only paid Curae $892.57. When I contacted Banner Health about this, they said they only paid Curae $892.57, because I was being charged a bogus fee of $162.43. Remember I still have one of the credit card from Curae and I am paying on that card. The balance for each credit card is $1055.00 because of interest charged.I want Banner Health to pay Curae $162.43. I also want Curae to stop sending me nasty letters about, "ntent to report delinquency to credit reporting agencies if not paid promptly." Not even putting the amount Banner Health had already paid. Even after they said the extra card was closed. Which I received an e-mail stating the credit card has been closed.

  

  Business Response

  Date: 02/09/2023

  Please see the attached response.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have more then 5 different fortiva company on my credit report all showing late payments dropping my score to 400 there are two account showing current they all show the same account number differ opening dates three are closed I worry a good will letter time stamped to have the four account removed. It been 30 days and they have not remove the four account I have picture of my report from tobm, fortiva/tobm, fortiva/ genesis, genesis~ ******* I would just like the four account to be remove of my credit with in 15 day and the good will letter acknowledging for the late payment I didnt know who or what company I was making a payment to the name and number change when I ask the employee for the company ein to verify who I was paying they didnt no it. On top of that you cant get a hold of customer service they make you pay a balance before every speaking to anyone that can help you fix they account

  

  Business Response

  Date: 02/07/2023

  Please see the attached response.

  Customer Answer

  Date: 02/07/2023

  This is a credit report from all three credit reels, showing all the Fortiva for Tr for ******* accounts that I would like to have closed and just put into one account and I would also like to have the late payments removed due to the fact that I told fortiva  I was in forbearance in the beginning of COVID-19 I have also have statements on my loan care which is my mortgage broker which show that I was in forbareance and I am informed *******

  

  Business Response

  Date: 02/10/2023

  Please see the attached response.

  Customer Answer

  Date: 02/10/2023

  I am unsure which account is true there are I have sent them a letter they said they only had one account here shows four account with the same account Number different name reporting to my credit

  Tbom/Atls/Fortiva
  $ 1,772.00

  Thom - Genesis *********** 0.00

  ***/Fortiva
  $ 1,772.00
  30 Days Late

  Fortiva/Tbom
  $ 1,772.00
  30 Days Late

  Tbom - ***********0.00
  Current

  

  Business Response

  Date: 02/21/2023

  Please see the attached response.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a credit card with aspire to help my credit. I set up automatic payment on their website to come out on its due date, the 15th of every month. The last 3 auto payments theyve charged me a late fee because it doesnt process until the next day. It does the same when I payed it the day before, wont process on due date so I get another late fee. I tried to work with aspire but they wont help, so Im reporting them .

  

  Business Response

  Date: 02/09/2023

  Please see the attached response.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fortiva has a open account that should have been closed in 2021 because I paid it that same year. However, they have kept the account open knowing I have paid the account in full. They have on three separate occasions been c firmedon this and was told a lie saying it was for annual fees. I didn't even the credit card and I PAID the amount owed they even made my credit report go down 90 points. I believe they are mad because a Native American black woman paid the account ahead of time and on time without having to pay the interest fees. So they are trying to fraudulent** collect money from a account that was settled. The account ending ********************************************************************************************* settling the account says a lot of how these people do business. I want my credit report fixed immediate** and this account not on** ** closed but the charges waved as they are fraudulent.

  

  Business Response

  Date: 02/07/2023

  Please see the attached response.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fortiva RETAIL CREDIT took all of the balance out of my checking account and was only suppose to take the minimum payment out which cost me 30 to stop payment on the check

  

  Business Response

  Date: 02/07/2023

  Please see the attached response.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* has transposed old information to a new account without my permission. At no time do I have access to the old email and old phone number. Ththe new account was supposed to have my new number and new email. They prefer to discriminate against me since I'm a disabled veteran. Also keeping old information so others can make my account look bad. Even though they had no problem to have a person call me to discuss my account on me cell phone number .

  

  Business Response

  Date: 02/13/2023

  Please view the attached response.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18901546
  
  I am rejecting this response because: vivint  has closed the account  due to your lacking ability  to properly  update  the account.  The old email  and phone  number  was not correct  because  you transposed the old information  to a new account.  Therefore  you can now delete  the card  permanently.  I am happy  however  to take your company  to court  since  you didn't  want  to follow  the contract  information in the account.  Furthermore I suggest you call vivint and ask  the bbb for my ongoing  talks  with vivint  and the bbb. I do provide  them full access  for  you to see if you ask me on the phone  with the bbb as a representative as a 3 party.  I do hope you start deleting  all accounts  and information  after they are done. Sorry  but I will not have any fraud in my nameas long  as someone  posted  wrong  email  and phone  number  on my account.  By using  wrong  information  you are allowing  others  to see my account with out my knowledge.  I took  time to fill out paperwork  with a person  in my house and you couldn't  even follow  that paperwork.  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/17/2023

  Please view attached.

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

   

  ****************,
  
   
  
  I recently received your complaint from the Better Business Bureau. I understand that you are wanting Vivint to correct your information with Fortiva.
  
   
  
  It appears that in order to fix the information, a code needs to be retrieved from your email which is no longer working. Since we arent able to change the information that Fortiva has, I have cancelled your Fortiva line of credit. Going forward, you will not be required to pay for your equipment. I apologize for the inconvenience this has caused.
  
   
  
  Please contact me with any questions or concerns.
  
   
  
  Thank you,
  
   
  
   
  
  *****************
  
  Legal Assistant
  
  ************
  
  vivint.com 

   

  Futher  more  I don't  want  any of your  business  anymore.  You ruined  my experience  with vivint.  Made  them look bad as well  as your company.  You should  be ashamed  of what  you did. I believe  you need  to clean your business  before  you  get any  more business.  

  No need to update  anything  since  I had such  a bad experience  with your company.  

  Good  day 

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had set up an account with Fortiva. Never used the card. We obtained a bill that $140-ish was owed. We had called the customer service number and explained to them our situation. They did not believe us even though they could not find a purchase on the account. We were told to call our local HomeDepot (***** *****) to ask them if they were showing any purchases with the card. They could not find it. We had called back at their customer service line and was told a form would be mailed out and that we were to fill it out and return. We were also advised that we were required to contimue to pay a bill that we did not do. We have paid that promised that once they get the form back to them, they would cancel the charge and close the account. Well it has yet to be done and we are getting no where with the customer service. This has been a huge mistake and will never use them again.

  

  Business Response

  Date: 02/07/2023

  Please see the attached response.