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Business Profile

Credit Cards and Plans

Corpay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Corpay has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Corpay

      3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

    • Corpay

      PO Box 923928 Norcross, GA 30010-3928

    • Corpay

      PO Box 536705 Atlanta, GA 30353-6705

    • Corpay

      3399 Dogwood Dr Hapeville, GA 30354-1439

    • Corpay

      PO Box 2224 Birmingham, AL 35201-2224

    Customer Complaints Summary

    • 190 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company had a credit account with ********************** Premium Fleet Card - FleetCor several years ago. We closed the account on April 9, 2020 and paid all remaining balance. In January, February, and March 2024, we received a statement showing a $1,279.35 balance. We have called 4 times for a resolution dating back to January (latest call being today, March 7, 2024). Each time the customer service rep is able to confirm the account is closed and has a $0 balance, but cannot resolve the issue of my company receiving statements showing an account balance. I am told it is a system issue. Today I was told we can only cancel receiving paper statements in my online account access. However, after logging in, that is not an option since the account is closed/locked. Furthermore, simply not receiving the paper does not address my concern that somewhere in FleetCor's system they have a high account balance for my company which if reported may affect our credit worthiness or be sent to collections. This has taken enough of me and my accounts payable administrator's time, and I hope a resolution can be achieved. Attached are the latest fraudulent customer statement and last invoice from 2020 showing the payoff and $0 balance.

      Business Response

      Date: 03/13/2024

      Greetings!

      We would like to thank you for the opportunity to address your concerns. Your complaint stated that you were receiving invoices, but owed us nothing additional  in reference to balances. 

      Upon review of your account, it was determined that the invoice was sent in error. The issue has been escalated to our IT department for further research and investigation to identify what could be triggering the invoice to be produced. 

      We would like to apologize for the inconvenience. If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 

      Executive Response Team

      Customer Answer

      Date: 03/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We get a monthly invoice for $335.80, we call them, they keep saying its a system error and that we no longer have an account with them and no money is owed.I feel this is a scam to get payment from companies unaware.

      Business Response

      Date: 03/13/2024

      Greetings!

      We would like to thank you for the opportunity to address your issues. Your account has been reviewed and there is currently a zero balance. 

      We would like to apologize for the inconvenience. You should not receive any future invoices for an owed balance. If by chance you do, we request that you bring this to our attention so that we can rectify as soon as possible. 

      If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 

      Executive Response Team 

      Customer Answer

      Date: 03/13/2024

       
      Complaint: 21394756

      I am rejecting this response because: they have said for months that they acknowledge we owe no money, however they keep generating invoices. They need to stop generating incorrect invoices. 

      Sincerely,

      *********************

      Business Response

      Date: 03/20/2024

      Greetings!

      We would like to thank you for the opportunity to address your issues. Your account has been reviewed and there is currently a zero balance. 

      We would like to apologize for the inconvenience. You should not receive any future invoices for an owed balance. If by chance you do, we request that you bring this to our attention so that we can rectify as soon as possible. 

      If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 
      Executive Response Team 

    • Initial Complaint

      Date:02/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fleetcor **** has added on a weekly late fee of $75 to my account for every week I did not pay off the late fees for a late fee that was never even supposed to be on my account. I was never late this particular time there was a glitch in their system. They did an override for the late payment , but due to it taking 24 hours for it to show on my account I accrued another late fee because my payment was due within that 24 hour time frame. It appeared that I was late again. The business agreed I should have never had a late fee to begin with. My +$900 debt is strictly from late payments. Any gas purchases that was made on the card was paid in full. How can you charge me late payments for a late payment that your rep and supervisor agreed I should have never had? I called (for the 10th time) to close the account when my debt got to around $225 because ************ continued giving me the run around. My account manager never returned emails or calls. I need help!!! I owe this company $0.

      Business Response

      Date: 03/07/2024

      Greetings!

      Thank you for the opportunity address your concerns.

      The following has been completed to provide resolution:

      -Reviewed the account and identified that the balance owed was a late fee. As a courtesy we will waive and credit. 

      - Credit was submitted in the amount of: $822.62. Please allow 1-2 billing cycles for the credit to reflect on your account with us. 

      If assistance is needed regarding any other matter, please reach out to a member of the team. 

      Thank you 

      Executive Response Team 

    • Initial Complaint

      Date:02/28/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE HAVE TRIED TO CALL THEM AND HAVE THIS ACCOUNT CLOSED FOR OVER 3 MONTHS AND THEY REFUSE TO CLOSE IT. THE ACCOUNT IS LOCKED AND SERVICES HAS NOT BEEN RENDERED. THEY ARE CHARGING US ***** A MONTH FOR HAVING THESE CARDS AND WE HAVE REQUESTED TO CLOSE THIS ACCOUNT WITH NO LUCK AND BEING HUNG UP ON. IF THIS ISN'T RESOLVED WE WILL BE SEEKING LEGAL ACTION TO RESOLVE THIS MATTER.

      Business Response

      Date: 02/29/2024

      Greetings, 

      Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

      I fully closed the account as we discussed this morning and provided you with the closed account confirmation email. 
      A credit of $78.76 has been submitted and will be applied to the balance to zero out the account within 24 to ************************* hours. 
      If you receive an email for the past due, you may disregard them as they are auto-generated. 

      You have my direct email in the event you will need further assistance with this matter. Your reference number is MH15993825. 

      It was a pleasure to assist you. 

      Best regards, 
      Executive Response Analyst

      Customer Answer

      Date: 02/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 2nd complaint we have filed for this company. We cancelled our account months ago -the sales person never responded and we continued to receive monthly invoices via email. We were contacted after the first complaint and told that our account was closed yet we continued to receive monthly invoices via email. They are now mailing invoices to our home address. This business is a scam -they sell you a service and then disappear and do not respond to any attempts to contact them.

      Business Response

      Date: 02/23/2024

      *********************:

      We have received your complaint for assistance regarding the account being assessed fees even though you've discontinued services with us. We would like to apologize for the confusion and inconvenience. 

      The following has been completed in an attempt to resolve your issue:

      - Reviewed the account and identified that the account was still reflecting as opened in one of our systems. It has since been closed appropriately. 

      - Submitted a credit in the amount of: $39.00 for the monthly fee assessed. 

      This should discontinue any future billing. If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 

      Executive Response Analyst 

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my credit card account and they persisted to charge me late fees on February 10th ****. The late payment fee was 75% of the final balance that I was paying off.

      Business Response

      Date: 02/14/2024

      Greetings, 

      Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

      I confirmed that a credit of $75.00 for the late fee was applied to your account on 2/12/24
      The remaining balance of $100.00 has been zeroed out by a credit of $100.00 that was applied on 2/13/24. 
      Your closed account now has a zero balance. 

      If you need further assistance with this matter, please send an email to **************************************** Enter your account number and ********************** name in the subject line and your request in the body of the email. Your reference number is MH15665129. 

      We hope the resolution satisfies your complaint. 

      Best regards, 

      Executive Response Team

    • Initial Complaint

      Date:02/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my monthly due date of payment has always been 10 days after the first monday of the month now they have reduced it down to 7 with out the proper notice or means to reduce causing a rediculas late fee of 400 dollars and a finance charge . when i made the payment on the tenth they said if i did receive a late fee it could be removed, there refusing to remove the late fee unless i upgrade my account.

      Business Response

      Date: 02/08/2024

      Greetings, 

      Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

      Due to the terms change that you stated you weren't aware of, I submitted a credit for the late fee and finance charge in the amount of $433.70. 
      The credit will be applied to your account in 24 to ************************* hours. 

      I hope the resolution meets your satisfaction and that we've earned your trust. 

      If you will need further assistance, please send an email to *************************************** and enter your account number and ********************** name in the subject line and your request in the body of the email. Your reference number is MH15622749. 

      It was a pleasure to assist you.   

      Best regards, 
      Fleetcor

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fleetcor reduced our business ARCO credit limit from $3500 to an unreasonable $800 even though we have not been late with required semimonthly payments paid through the website, solely because we have not been using all our credit. We would like our previous credit limit of $3500 restored

      Business Response

      Date: 02/05/2024

      Greetings, 

      Thank you for allowing us the opportunity to address your concerns and provide you with options 

      The credit limit decrease that will take effect today: you may request a credit limit increase after 90 days. 
         * The credit limit decrease was due to not using the full amount. We apologize for the inconvenience. 
      If you find that you need more credit, you may make a payment towards the unbilled amount. 
      You may also reduce your terms to weekly, which will provide you with $800.00 per week. 
         * After the 90 days and your business has picked back up where you will fuel more frequently, you may request to increase the billing cycle terms and the credit after the 90 days. 

      A temporary rebate of .10 CPG for gas or diesel, in the Arco network, has been added to your account for 90 days. The rebate will come off your report as we discussed. 

      If you need further assistance, please send an email to *************************************** and enter your account number and ********************** name in the subject line and your request in the body of the email. You may request that the Support agent call you. Your reference number is MH15582552.

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a Heating & A/C company that uses Fleetcor for our trucks fuel. We have set up auto-pay and unfortunately hadn't been diligent on looking at the physical bill. Noticing higher bills than usual we began to investigate. The amount below is a total amount for fees that we have paid for the year 2023. One such fee is a late fee totaling $4,910.34 for 2023 that they charged even though we are on autopay. I have checked with my bank and every bill was deducted on time. There are many other fees that I have asked for details and why we were charged but I feel I am getting a run around. I am looking to get all or partial refunded to our company and am hoping for your guidance.Also, my father who is the owner is a Veteran, thought I'd note that as it was one of your questions asked before continuing.

      Business Response

      Date: 02/16/2024

      Greetings,

      Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

      The minimum program admin fee has been removed from the account. A total credit of $614.04 has been applied to the account. 

      The total amount of credit for the late fees is $4,910.34.

      The total amount of credit for the high-risk credit fee is $9,525.00. The high-risk credit fee is no longer being applied.

      The total credit is $15,049.38, which has reduced the balance owed. 

      Regarding the benefits package: A request has been submitted to see if the benefits package can be removed from the account. I will follow up with you once I receive the request back within up to 7 business days. 

      You have my direct email in the event you will need further assistance with the fees.

      You may also send an email to **************************************** Enter your account number and ********************** name in the subject line and your request in the body of the email. Your reference number is MH15561403.

      It was a pleasure to assist you. We value your business. 

      Best regards, 

      Executive Response Team

      Customer Answer

      Date: 02/22/2024

      Fleet Cor has responded and is refunding some monies back. I will be satisfied with this offer once the credit is fulfilled.

       

      Business Response

      Date: 03/22/2024

      Greetings,

      Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

      The minimum program admin fee has been removed from the account. A total credit of $614.04 has been applied to the account. 
      The total amount of credit for the late fees is $4,910.34.
      The total amount of credit for the high-risk credit fee is $9,525.00. The high-risk credit fee is no longer being applied.

      The total credit is $15,049.38, which has reduced the balance owed. 

      Regarding the benefits package: A request has been submitted to see if the benefits package can be removed from the account. I will follow up with you once I receive the request back within up to 7 business days. 

      You have my direct email in the event you will need further assistance with the fees.

      You may also send an email to ***************************************. Enter your account number and ********************** name in the subject line and your request in the body of the email. Your reference number is MH15561403.

      It was a pleasure to assist you. We value your business. 

      Best regards, 
      Executive Response Team

      Customer Answer

      Date: 03/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed I start receive bills from this company after I paid my balance in full in September and vowed to never use the card because of the $75 late week every 2 weeks that you are late. I called to question about the bill and they said my cards were being used at a gas station multiple days in a row. I told them that it was not me using the cards and they said ok they can look into it and see camera footage,etc. but in order to do so they have to email me something. I have since closed my business and no longer have the same email address that the company has on file. They said they are unable to send it to an email address that is not on file. He said he could send me a form to request an email change. He sent it to my email on 12/26/24. I sent it back to them on 3 different occasions. The last email I received said that they can't respond to emails not on file. So though I filled out the form they provided for email changes, they have done nothing and keep closing my case. In the mean time, my account is incurring fees for charges that I did not make and ultimately messing up my business credit. They call me at least 8 times a day for payment and each time I tell them that there is fraud on my account and ask if they can help me with the email issue and no one does. I'm very frustrated and feel like I am going nowhere fast.

      Business Response

      Date: 01/26/2024

      ********,

      We hate to hear about your experience with our customer care team and dispute process. To resolve these issues we have taken the following actions:

      - Provided credits for your late fees and finance charges in question in the amount of $229 and for the account fee of $2.31. This totals $231.31 - you should see this applied toward your invoice in 1-2 billing cycles. 
      - We provided a dispute form (via email) for you to fill out and return to the fraud department email address that is listed on the form.
      - Our agent who assisted with this complaint has also provided their direct contact information should follow-up questions be present.

      Thank you for taking the time to speak with us and for your patience while we reviewed your concerns.

      Best regards

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