Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,982 total complaints in the last 3 years.
- 3,323 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently obtained a copy of my credit report and was upset to find I had been a victim of identify theft. I do not recognized the accounts. Please remove them from my credit report as they are hurting my ability to obtain credit and housing. See collection name and account below.SEQUIUM ASSET SOLUTIONS, L ACCOUNT # *****Customer Answer
Date: 06/15/2025
Yes, I authorized this complaint.
Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********* complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I hope to have this removed from my credit profile.
Sincerely,
******* *********Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently recieved a copy of my credit report and was shocked to find i had been a victem of identity theif i do not recognize this account please remove this from my credit report. It is hurting my ability to obtain credit ******* **************Customer Answer
Date: 06/15/2025
Yes I authorized this complaintBusiness Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* ******-********, Case #********
Dear ****** *****,
Thank you for submitting ******* ******-Hamiltons complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/21/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******-********Initial Complaint
Date:06/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against Equifax regarding serious inaccuracies and fraudulent accounts that have been reported on my credit report. These false entries have caused significant damage to my credit profile and have negatively impacted my ability to secure credit.Specifically, Equifax is reporting accounts with ************************* / ****** that I have never opened or authorized. The details are as follows:Account Number: ************* with a balance of $67.00, opened on 3/21/25 Account Number: **********with a balance of $123.00, also reported as opened on 3/21/25 I categorically state that I have never opened a Klarna account in my life, and these entries are unequivocally fraudulent. I have already filed a report with the ************************ (***), and I have a reference confirmation email number: *********.This fraudulent reporting constitutes a violation of my consumer rights under the Fair Credit Reporting Act (FCRA), specifically 15 U.S. Code 1681e(b), which mandates that credit reporting agencies must follow reasonable procedures to ensure maximum possible accuracy of the information they report. It also violates my rights under the Fair Credit Billing Act and other relevant laws that prohibit reporting false or unverified information.These inaccurate accounts have severely impacted my creditworthiness and my ability to obtain credit, employment, and housing. I am requesting that Equifax thoroughly investigate this matter, remove these fraudulent accounts from my ********************** report immediately, and confirm their removal in writing.I trust that Equifax will take swift action to correct this error and prevent further damage to my credit reputation. Failure to do so will compel me to explore further legal remedies and file complaints with the Consumer Financial Protection Bureau and other relevant authorities.Thank you for your prompt attention to this urgent matter.Sincerely,Unna ******* *********Customer Answer
Date: 06/15/2025
There is no third party at all this is Unna ******* ********* that wrote this complaint against Equifax in regards to negligent information reporting on my credit report. I give BBB permission to submit complaint against Equifax to work on my behalf to find a desire solution. I am a real human being & need this fixed asap it's ruining my credit. That is happened with a fraudulent company reporting incorrect info on credit report.Business Response
Date: 06/23/2025
Jun 23, 2025
****** *****
Better Business Bureau
Re: Unna *********, Case #********
Dear ****** *****,
Thank you for submitting Unna Slaughters complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/13/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Unna *********Initial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my recent credit report, I was alarmed to discover multiple accounts that I do not recognize, indicating I have been a victim of identity theft. These fraudulent accounts are negatively affecting my credit and harming my ability to obtain new credit. I am requesting that all of these unauthorized accounts be investigated and removed from my credit report immediately.Those accounts being:OPENSKY CAPITAL BANK NA xxxxxxxxxxxx 5238 COMENITYCAPITAL/ALVISN xxxxxxxxxxxx 0709 **************** *** NA xxxxxxxxxxxx 9621 SANTANDER CONSUMER USA xxxxxxxxxxxxx 1000 CHRYSLER CAPITAL CREDIT BUREAU DISPUTES xxxxxxxxxxxxx 1000 National Credit *********** #####** ************************** ######**** ************************** ######****Customer Answer
Date: 06/12/2025
Yes, I authorized this complaint to Equifax, **********, and Experian.
Equifax address: P.O. Box **************************
TransUnion address: P.O. Box ***************** 19016-2000
Experian address: P.O. *************************
Business Response
Date: 06/19/2025
June 19, 2025
****** *****
Better Business Bureau
Re: Kyndre *******, Complaint ID #********
Dear ****** *****,
Thank you for submitting Kyndre ******* complaint on 6/12/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, as this is what is always said and there is never a resolution. I am a victim of identity theft and Equifax is failing to fulfill my request.
Sincerely,
Kyndre *******Initial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and discovered an account I do not recognize. I believe I am a victim of identity theft and did not open this account.Please remove this fraudulent account from my report, as it is hurting my ability to obtain credit.******************/926-252371XX CREDIT COLLECTION SERV-******XXCustomer Answer
Date: 06/12/2025
I authorize and confirm this complaint.Business Response
Date: 06/19/2025
June 19, 2025
****** *****
Better Business Bureau
Re: ***** *******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ******* complaint on 6/11/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was surprised to find someone used my information for identity theft. I do not recognize this account please remove this from my credit report. They are making it difficult for me to obtain credit.PORTFOLIO RECOVERY ASSOCIATES 470793XXXXXXXXXX PORTFOLIO RECOVERY ************Customer Answer
Date: 06/12/2025
Yes, this was me that sent the complaint.Business Response
Date: 06/19/2025
June 19, 2025
****** *****
Better Business Bureau
Re: ********** *******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ********** ******* complaint on 6/11/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********** *******Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not recognize these inquiries. Please remove them.ONEMAIN 11-11-2023 FLAGSHIPCR 11-11-2023 CPS/MAIL 11-11-2023 FCTUALDATA 04-07-2024 ***** AUTO 08-23-2024 TRUIST AUTO 08-23-2024 GTECONSUMR 08-23-2024 ********** 08-23-2024 CAP ONE AF 08-23-2024 ADVANTAGE 10-14-2024Customer Answer
Date: 06/12/2025
Yes, I authorized this complaint. Thank youBusiness Response
Date: 06/19/2025
Jun 19, 2025
****** *****
Better Business Bureau
Re: ********* *******, Case #********
Dear ****** *****,
Thank you for submitting ********* Nodarses complaint on 6/11/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/13/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Under the ***** and ****, verification is not just a name matchit is a sworn affidavit or certified statement of truth. Per 15 U.S.C. 1681n, your continued reporting without proper verification is willful noncompliance.I demand proof of delivery of the initial ******* letter within 14 days of placing this account on my ********************** report, including a certified mail tracking number. If you cannot provide this, you must delete this tradeline immediately and cease all collection activity, including reporting.I never had an account with Professional Debt, and you are neither the original creditor nor a valid assignee. Debt buyers are not creditors under the law.This account is still within the federal debt validation window, per *******. Failure to comply will result in further action to seek justice for the harm caused.Customer Answer
Date: 06/11/2025
I authorized for represent me case with Equifax thank youBusiness Response
Date: 06/19/2025
Jun 19, 2025
****** *****
Better Business Bureau
Re: ****** **********, Case #********
Dear ****** *****,
Thank you for submitting ****** *********** complaint on 6/11/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/15/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently obtained and reviewed a copy of my credit report and was alarmed to discover several accounts that I do not recognize. It appears that I have been a victim of identity theft.These unauthorized accounts are negatively impacting my creditworthiness and hindering my ability to obtain credit. I am formally requesting that these fraudulent accounts be removed from my credit report as soon as possible.Customer Answer
Date: 06/11/2025
Yes, I authorized this complaint.Business Response
Date: 06/18/2025
June 18, 2025
****** *****
Better Business Bureau
Re: ******** *******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******** ******* complaint on 6/10/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
please remove hard inquires I do not know where this came from ******************** 10-13-2023Customer Answer
Date: 06/11/2025
please remove hard inquires I do not know where this came from **************** *** 10-13-2023Business Response
Date: 06/18/2025
Jun 18, 2025
****** *****
Better Business Bureau
Re: ***** Monzant ******, Case #********
Dear ****** *****,
Thank you for submitting ***** Monzant ******* complaint on 6/10/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/15/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Monzant ******
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