Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,982 total complaints in the last 3 years.
- 3,322 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE REMOVE HARD INQUIRIES I DO NOT RECOGNIZE THESE HARD INQUIRIES AND DONT RECALL DOING THEM SYNCB/CC (Finance) Mar 31, 2025 JPMCB CARD (Bank) Feb 26, 2025 ****/*** (Bank) Jan 18, 2025 CIC CREDIT (Miscellaneous) May 09, 2024 JPMCB CARD (Bank) Apr 07, 2024 ****************** Mar 03, 2024 JPMCB CARD (Bank) Jan 18, 2024 ****/*** (Bank) Nov 22, 2023 *************** Jun 18, 2023Customer Answer
Date: 06/10/2025
Yes I authorize this complaint
Business Response
Date: 06/18/2025
June 18, 2025
****** *****
Better Business Bureau
Re: ****** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 6/10/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After recently reviewing my credit report, I realized I was a victim of identity theft. I do not recognize the charges listed. Please remove them from my credit report as they are hampering my ability to obtain credit. Account Name : ************************** SYST account # ********** amount : $2306 account name : **************** account # **************** amount: $416Customer Answer
Date: 06/10/2025
Yes I authorized this complaint.Business Response
Date: 06/18/2025
June 18, 2025
****** *****
Better Business Bureau
Re: ****** *******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ******* complaint on 6/10/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/18/2025
Complaint: 23451004
I am rejecting this response because:Thank you for your response regarding my complaint. While I appreciate the steps being taken to conduct an investigation, I am rejecting this response as it does not confirm the deletion of the inaccuracies in my credit report specifically if they cannot be verified after 30 days for accuracy through this investigation.
I would like to ensure that, after a thorough and proper investigation AFTER the 30-day time frame as stated, any inaccurate or disputed items found on my credit report are promptly deleted. If this does not occur or if I do not receive a resolution within the specified period, I will escalate this matter further and explore legal options to ensure the appropriate corrections are made.It is imperative that my credit report accurately reflects correct and verified information.
I appreciate your attention to this issue and look forward to a proper resolution.
Best regards,
****** *******
Sincerely,
****** *******Business Response
Date: 06/21/2025
Equifax, Inc
*****************************;
**********************
June 21, 2025
****** *****
Better Business Bureau
Re: ****** *******, Case # ********
Dear ****** *****,
Thank you for submitting ****** Fraziers rebuttal on 6/18/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently, I looked at a copy of my credit report and noticed several inaccuracies on my profile. These accounts are supposed to be removed. It is my understanding that you will investigate these items to ensure ************* are the items I am asking you to erase:**** OF EDUCATION/NELN 900000XXXXXXXXX **** OF EDUCATION/NELN 900000XXXXXXXXX US **** OF ********* ******XXXX US **** OF ********* ******XXXXCustomer Answer
Date: 06/11/2025
I confirm its me, ******* ****** sending a complaint.Business Response
Date: 06/18/2025
June 18, 2025
****** *****
Better Business Bureau
Re: ******* ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ****** complaint on 6/10/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit report should only reflect accurate information, which is why its important to verify the accuracy of this data rather than relying solely on what the data furnisher has provided. Its frustrating to see my credit get negatively affected by inaccuracies that arent my fault. I'm deeply concerned about these errors and they've been causing me stress and it's also impacting my ability to secure new credit. They are mixed, fraudulent information that *** never authorized or benefited from. If you can not certify that all data belongs to me, these accounts and its respective charges must be removed entirely and I need you to address this as soon as possible to prevent further damage.Customer Answer
Date: 06/11/2025
My credit is very important and so, I do my best to keep my report clean but as I took a look at my credit report, I found some big mistakes that are really hurting my score. I am ***** ***** and this complaint is not sent in error. Im really worried about the mistakes on my credit report. I authorize the submission of this complaint by BBB on my behalf and I am requesting assistance from BBB. These mistakes are taking a toll on my credit and my life, and I need it taken care of now. Please see enclosed details on my original complaint and the attached file. Thanks!Business Response
Date: 06/14/2025
June 14, 2025
****** *****
Better Business Bureau
Re: ***** *****, Complaint ID # ********
Dear ****** *****,
Thank you for submitting ***** ***** complaint on 06/10/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*.********
Equifax ************* TeamCustomer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved to my current address; ************************************** on 4/28/25. Equifax reported on my credit report that I have lived at this address since 07/2018. This is incorrect. I lived at my previous address; **************************************************** since 07/2018.Equifax refuses to correct the mistake. I sent personal information with proof of my identity certified mail and still they will not correct this issue. I have been dealing with phones calls for the last 6 weeks on a weekly basis with no resolution.Customer Answer
Date: 06/10/2025
I filed a complaint with the Consumer Financial Protection Bureau in *************** on 5/20/2025. The complaint ID is #***************.Business Response
Date: 06/18/2025
Equifax, Inc
*****************************;
**********************
June 18, 2025
****** *****
Better Business Bureau
Re: ******* *****, Case # ********
Dear ****** *****,
Thank you for submitting Simchah Golans complaint on 6/9/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 5/25/25.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 06/18/2025
Complaint: 23447850
I am rejecting this response because: I have already sent a copy of the listed information they asked for. The problem stems from the fact that when you are speaking with someone on the phone they are all overseas and English is not their first language. This causes a communication problem and constant mistakes on their part resulting in consistently having to call and try to get someone to understand that their mistakes on my credit file are their fault. I re-sent via certified mail yesterday, June 17, 2025 personal information they requested costing a lot of money thus far because of their refusal to take responsibility for their carelessness. No other credit reporting agency has done this.
Sincerely,
Simchah GolanBusiness Response
Date: 06/21/2025
Equifax, Inc
*****************************;
**********************
June 21, 2025
****** *****
Better Business Bureau
Re: ******* *****, Case # ********
Dear ****** *****,
Thank you for submitting Simchah Golans complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
We need to verify their identity to ensure security. Once they provide the requested information, we can assist with their request.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamInitial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
please remove these hard inquires I do not recognize them ******** NA., BEST BUY 11/15/2024 ALLY FINANCIAL 05/12/2025 COLUMBIA CREDIT UNION 05/12/2025 GLOBAL LENDING SERVICE 05/12/2025 ************* FINANCING 05/12/2025 CUDL/SELCO CU - INDI 05/12/2025 ONPOINT COMMUNITY CREDIT 05/12/2025 ******************* 05/12/2025 UNITUS CU(finance) 05/12/2025 BECU(finance) 05/12/2025 ODE/********* (Auto) 04/21/2025 IQ CREDIT UNION(Finance)04/12/2025 **** **** ****** 04/12/2025 ********* ******* 05/12/2025 DAMEROV **** DBA 04/21/2025Customer Answer
Date: 06/10/2025
Yes I authorised this complaintBusiness Response
Date: 06/17/2025
June 17, 2025
****** *****
Better Business Bureau
Re: ****** *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ********* complaint on 6/9/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries. I do not remember these came from. I have included my current and previous drivers license reflect current and previous address along with current and previous bills and proof of identity.TBOM/Aspire 5-31-25, Sparrow 5-5-25, Service Fin 5-1-25, Regions Bk 4-24-25, Foursight CA 4-23-25, *********** 4-23-25, Regions Bk 4-21-25, Syncb/MC 4-21-25, SYNCB 4-11-25, Advtge Cred 3-17-25, Advtge Cred 3-14-25, Advtge Credit 2-17-25, New American, 2-5-25, New American 2-5-25, Independent 2-3-25, COAF 2-3-25, Independent 2-3-25, SYNCB 12-1-24, ************,10-28-24, *********** 10-28-24, GLS 10-*****, RegionalAC 10- *****, Credco 9-5-24, Credco 8-7-24, First Premie 6-17-23, GLS 6-9-23, *********** Federal 4-23-25, ******************** 4-23-25, Regional Finance Cor 4-22-25, TBOM Fortiva 4-14-25, Citibank NA/THD 4-7-25, Advantage Credit *** 3-17-25, Advantage Credit, *** 3-14-25, Advantage Credit *** 2-17-25, Informative Research 2-5-25, ************** 2-3-25, Cap One Auto Fin 2-3-25, Certified Autoplex 2-3-25, Webbank/Atls/lmagine 12-23-24, ************** 12-14-24, Captial One Bank USA 10-28-24 Corelogic ********** 9-5-24, Corelogic Credco 8-8-24, MDG 12-10-23, Webbank/Onemain/Equifa 5-23-25, WFBNA Card 5-13-25, Credit One Bank NA 5-4-25, Cap One NA 4-23-25, Syncb/MC 4-21-25, Advantage Credit *** 3-17-25, Advantage Credit ***, 3-14-25, Advantage Credit *** 2-17-25, IR/New American Fundin 2-5-25, ************** 2-3-25, *********** Auto Fin 2-3-25, Global Lending Service 2-3-25, Nowcom/Westlake Financ 2-3-25, ComenityCB/Petland 12-14-24, Comenitycapital/Mycash 12-7-24, Seen Finance/CCB 11-6-24, Cap one NA 10-28-24, Self Finanical/Lead Ba 10-28-24, Nowcom/Westlake Direct 10-*****, Credco/********** 9-5-24, Credco/********** 8-8-24Customer Answer
Date: 06/09/2025
I authorized this complaint with the BBB and I request the inquiry items to be removed.Business Response
Date: 06/17/2025
June 17, 2025
****** *****
Better Business Bureau
Re: ******* ********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ******** complaint on 6/9/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
. To Whom It May Concern: I am writing to formally dispute the following account XXXXXX*********** appearing on my Equifax credit report: Creditor: Navy Federal Credit Union Account Status: Charged Off / Collection Date of Last Activity: 12/01/2019 Date Reported: 04/01/2025 Balance: $17,592 This account is inaccurate, incomplete, and potentially in violation of the Fair Credit Reporting Act (FCRA) due to the following: Re-aging: The accounts Date Reported appears artificially updated to 2025, although the last activity was in 2019. This is misleading and violates FCRA 605(c), which mandates that the 7-year clock begins with the original delinquency date, not when it was re-reported. Statute of Limitations: Based on the last activity date, this debt is time-barred under Illinois statute of limitations for open-ended credit. Reporting or attempting to collect on a time-barred debt without disclosure violates the ***** and FTC guidance. Incomplete Reporting: Equifax is missing essential fields, including payment frequency, terms, and account type, which violates FCRA 609 and 611. Please conduct a full investigation per **** 611 and provide written verification of the accuracy. If this account cannot be verified with complete and original documentation within 30 days, it must be deleted.Customer Answer
Date: 06/09/2025
I am requesting that you conduct a full reinvestigation of this account in accordance with **** 611 and provide original, verifiable documentation supporting its accuracy. If you cannot verify this account with complete and original records within 30 days, it must be permanently deleted from my credit file as required by law.
Please mail all findings and resolutions to the address listed in my credit file. I reserve the right to file complaints with the Consumer Financial Protection Bureau (CFPB) and ********************************* if this matter is not resolved in compliance with federal law.Business Response
Date: 06/16/2025
June 16, 2025
****** *****
Better Business Bureau
Re: ****** *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ********* complaint on 6/7/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:06/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I was shocked to find I had been a victim of identity theft. I do not recognize this account please remove this from my credit report. This is hurting my ability to obtain ****************************************** AdjustCustomer Answer
Date: 06/09/2025
I authorize this complaint.Customer Answer
Date: 06/09/2025
I authorize this complaint.Business Response
Date: 06/17/2025
June 17, 2025
****** *****
Better Business Bureau
Re: ***** *******, Case #********
Dear ****** *****,
Thank you for submitting ***** ******* complaint on 6/8/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in ***************** or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just had a chance to review a copy of my credit report and was surprised to find out that i had been a victim of identity theft. I do not recognize these accounts. Please remove this from my credit report they are hurting my ability to obtain credit.JEFFERSON CAPITAL SYST * ******XXXX DEPT OF ED/AIDVANTAGE * 958658XXXXXXXXXXXXXXXXXXXXXXX H&R BLOCK/PATHWARD/EFS * 720001XXXXXXXXXXCustomer Answer
Date: 06/09/2025
Tell us why here...This is me ******* ****** and i am Disputing these accounts
I just had a chance to review a copy of my credit report and was surprised to find out that i had been a victim of identity theft. I do not recognize these accounts. Please remove this from my credit report they are hurting my ability to obtain credit.Business Response
Date: 06/17/2025
June 17, 2025
****** *****
Better Business Bureau
Re: ******* ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ****** complaint on 6/7/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that REMOVAL OF THESE ACCOUNT IS THE resolution AND is satisfactory to me.
Sincerely,
******* ******
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