Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,006 total complaints in the last 3 years.
- 3,344 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I have been the victim of identity theft. I do not recognize these accounts Please remove them from my credit report; they are hurting my ability to obtain credit ******* CREDIT ************** ***** FAIR COLLECTIONS & OUT *****X COLUMBIA DEBT RECOVERY PRS0GSXXXXXXXXXXXXXX ********** ************ SUMMIT A R 3000EVR001073Customer Answer
Date: 07/02/2025
I authorize this complaint
Business Response
Date: 07/06/2025
July 06, 2025
****** *****
Better Business Bureau
Re : ****** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ****** complaint on 7/1/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CPS/MSIL 09-12-2024 GLOBALLEND 09-12-2024 CAP ONE AF 09-12-2024 ********** 06-03-2025Customer Answer
Date: 07/02/2025
I authorize this submitted complaintBusiness Response
Date: 07/06/2025
July 06, 2025
****** *****
Better Business Bureau
Re : ******* ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ******* complaint on 7/1/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft, I do not recognize these accounts please remove them from my credit report they are hurting my ability to obtain credit.Customer Answer
Date: 07/02/2025
I authorize this complaint.Business Response
Date: 07/06/2025
July 06, 2025
****** *****
Better Business Bureau
Re : ****** ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 7/1/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a fraud account on my ********************** file and filed a complaint with the ****. Why isn't equifax responding to the complaints that are being sent throught the cfpb? Is equifax still responding to the fraud complaints with the ****?????? Equifax need to answer complaints that are being submitted through the **** what is going on?Customer Answer
Date: 07/02/2025
I DID NOT authorize a third party company to file a BBB complaint on your behalf. I am the consumer who filed this complaint with the bbb for equifax credit bureau.Business Response
Date: 07/06/2025
July 06, 2025
****** *****
Better Business Bureau
Re: ******* *****, Complaint ID #********
Dear ****** *****,
Thank you for forwarding ******* ******* complaint, received on 7/1/2025, through the Better Business Bureau Complaint Portal. We understand that the consumer has reported inaccuracies or incorrect items appearing on their credit file.
To effectively address and investigate the concerns, we require specific details regarding the disputed information. Unfortunately, the complaint as received does not include specific account names, account numbers, or the precise nature of the dispute. Providing this level of detail is essential for us to accurately identify and review the items in question.
We kindly request you to provide the following information:
Account Names: The names of the creditors or institutions associated with the disputed accounts.
Account Numbers: The complete account numbers for each disputed account.
Nature of the Dispute: A detailed description of the inaccuracies or errors reported, including dates, amounts, or other relevant information.
Supporting Documentation: Any documentation that supports the dispute, such as statements or correspondence.
Without this specific information, we are unable to proceed with our investigation and resolution of this particular complaint.
If you have any further questions or need assistance in providing this information, they may contact our ************* team at **************. Alternatively, they can visit ******************************** to create a myEquifax account, which allows them to manage security freezes, add or remove fraud alerts, initiate credit file disputes, and access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Improper Verification of Disputed Information Under FCRA 15 U.S.C. 1681i To Whom It May Concern,I am writing to formally file a complaint against Equifax for failing to properly verify information that I previously disputed on my credit report.The following disputes were previously disputed:ACCOUNTS:Professional Debt Mediatio - ******XXXX **************** - 544303XXXXXXXXXX FIRST PREMIER BANK- 517800XXXXXXXXXX ******************/ LEAD BANK- A00000XXXXXXXXXX ******************* SSB- 8A7457XXXX *******************- CLR2PCXXXX Despite my request for verification, the bureau responded that the accounts were verified without providing any supporting verification documentation or proof. This response is a violation of the Fair Credit Reporting Act (FCRA) under 15 U.S.C. 1681i, which requires credit reporting agencies to conduct a reasonable reinvestigation and either verify the accuracy of the information or delete it from the credit file.Therefore, I am requesting that the **** take the following actions:Require the credit bureau to provide complete documentation showing how these items were verified.Delete the items if verification cannot be properly demonstrated. This unresolved issue has negatively affected my credit score and hindered my financial well-being. Failure to comply with my request under 15 U.S.C. 1681i may result in legal action for non-compliance with federal law. I demand that these accounts be deleted immediately, or I will file litigation. I demand that these accounts be deleted immediately as I will seek litigation and $1000 per violation.I respectfully ask for your assistance in resolving this matter promptly. Thank you for your time and attentionCustomer Answer
Date: 07/01/2025
Good Morning this is my response to confirm that I did submit the complaint documentation for the Business and Businesses in the documents. I'll reply by stating again my complaint below about the "Improper Verification of Disputed Information Under FCRA 15 U.S.C. § 1681i"
To Whom It May Concern,
I am writing to formally file a complaint against Equifax for failing to properly verify information that I previously disputed on my credit report.
The following disputes were previously disputed:
ACCOUNTS:
Professional Debt Mediatio - 785900XXXX
LVNV FUNDING LLC - 544303XXXXXXXXXX
FIRST PREMIER BANK- 517800XXXXXXXXXX
SELF FINANCIAL INC/ LEAD BANK- A00000XXXXXXXXXX
AUSTIN CAPITAL BANK SSB- 8A7457XXXX
KICKOFF LENDING LLC- CLR2PCXXXX
Despite my request for verification, the bureau responded that the accounts were “verified” without providing any supporting verification documentation or proof. This response is a violation of the Fair Credit Reporting Act (FCRA) under 15 U.S.C. § 1681i, which requires credit reporting agencies to conduct a reasonable reinvestigation and either verify the accuracy of the information or delete it from the credit file.
Therefore, I am requesting that the CFPB take the following actions:
Require the credit bureau to provide complete documentation showing how these items were verified.
Delete the items if verification cannot be properly demonstrated. This unresolved issue has negatively affected my credit score and hindered my financial well-being. Failure to comply with my request under 15 U.S.C. § 1681i may result in legal action for non-compliance with federal law. I demand that these accounts be deleted immediately, or I will file litigation. I demand that these accounts be deleted immediately as I will seek litigation and $1000 per violation.
I respectfully ask for your assistance in resolving this matter promptly.
Thank you for your time and attention.
Sincerely,
Lisa CollinsInitial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an account that was not reporting accurately. I have a late payment on a account that was in fact paid on time. Consumer reporting agencies need to report all information with complete accuracy. This account has not been late on any payments. I have attached a copy of my report to this complaint on the date of NOV 2023. I demand this payment be updated to paid on time IMMEDIATELY. You can not report information with knowledge that the information has errors. I have substantial doubts about the accuracy of the information. Please update this account to PAID NEVER LATE.Customer Answer
Date: 07/01/2025
I authorized this complaintBusiness Response
Date: 07/06/2025
July 06, 2025
****** *****
Better Business Bureau
Re : ***** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 7/1/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently reviewed a copy of my credit report and was shocked to find I had been a victim of identity theft. I do not recognize these accounts. Please remove them from my credit report as they are hurting my ability to obtain credit. Thank You.Customer Answer
Date: 07/01/2025
Yes, i authorized this complaint.Business Response
Date: 07/05/2025
July 05, 2025
****** *****
Better Business Bureau
Re : ****** ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 6/30/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not authorize any of these accounts .. This false ********************** is causing a lot of stress and complications for me an my kidsCustomer Answer
Date: 06/30/2025
yes I authorized this complaintBusiness Response
Date: 07/02/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re : Shelbey Wheadon Complaint ID #23534465
Dear Connie Brown,
Thank you for submitting Shelbey Wheadon complaint on 6/29/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23534465, and find that this resolution is satisfactory to me.
Sincerely,
Shelbey WheadonInitial Complaint
Date:06/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to fi nd I had been the victim of identity theft I do not recognize this account pleaseremove this from my credit report they are hurting my ability to obtain credit.GENESIS CREDIT ************** - **********Customer Answer
Date: 06/29/2025
Yes I have authorized this complaintBusiness Response
Date: 07/02/2025
July 02, 2025
Connie Brown
Better Business Bureau
Re : Alexander Johnson Complaint ID #23533202
Dear Connie Brown,
Thank you for submitting Alexander Johnson complaint on 6/28/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23533202, and find that this resolution is satisfactory to me.
Sincerely,
Alexander JohnsonInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax does not properly investigate disputes nor do they provide proof of how an account was verified as being correct.Customer Answer
Date: 06/28/2025
I filed this complaint.Business Response
Date: 07/02/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
July 2, 2025
Connie Brown
Better Business Bureau
Re: Danieshea King, Case # 23532445
Dear Connie Brown,
Thank you for submitting Danieshea King’s complaint on 6/28/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 07/02/2025
Complaint: 23532445
I am rejecting this response because:
I still have yet to receive proof of how an account has been verified. I have not received proof of a signed agreement between myself and the company that is providing inaccurate account information. If I don’t received both of these, I will move forward with a lawyer.
Sincerely,
Danieshea KingBusiness Response
Date: 07/02/2025
July 02, 2025
Connie Brown
Better Business Bureau
Re: Danieshea King, Case #23532445
Dear Connie Brown,
Thank you for submitting Danieshea King rebuttal on 07/2/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/02/2025
Complaint: 23532445
I am rejecting this response because:This is not answering my question. You’re giving the same response so I will move forward with legal action.
Sincerely,
Danieshea King
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