Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,086 total complaints in the last 3 years.
- 3,441 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made efforts to contact each of the companies listed, and the majority have no record of me in their systems. If these entities have no knowledge of my identity, it is highly questionable how they could have had a permissible purpose to access my credit file. As a result, multiple fraudulent hard inquiries have appeared on my consumer FICO credit report.All of these inquiries are the direct result of identity theft and unauthorized activity. I have attached a copy of my Identity Theft Report, filed with the *****************************, as official proof that these inquiries are fraudulent.This complaint is being submitted pursuant to the Fair Credit Reporting Act 605B (15 U.S.C. 1681c-2), which requires the credit reporting agency to block fraudulent information from my consumer credit file within four business days of receiving this request.The following inquiries do not belong to me and were not authorizedthey are the result of identity theft and must be removed.Customer Answer
Date: 06/19/2025
This complaint is being submitted directly by me, ***** *******, to dispute several unauthorized inquiries that appear on my credit report. I did not authorize these inquiries and am a victim of identity theft, stemming from the exposure of my personal information in the Equifax Data Breach.
In accordance with 15 U.S. Code 1681c2, Experian is legally obligated to block and remove any information resulting from identity theft. These fraudulent inquiries must be deleted without delay.
All supporting documentation is attached for your review and verification.
Business Response
Date: 06/25/2025
Jun 25, 2025
****** *****
Better Business Bureau
Re: ***** *******, Case #********
Dear ****** *****,
Thank you for submitting ***** Englishs complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/20/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter serves as a formal Notice and Demand pursuant to my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., to dispute and request immediate investigation, verification, and/or deletion of the following accounts that have been inaccurately and unlawfully reported on my consumer credit report.Upon reviewing my recent credit file, I identified one or more accounts reported by your company that I do not recognize and which appear to be inaccurate, unverifiable, or unauthorized. These entries are causing substantial harm to my personal and financial reputation and are a violation of federal law if they cannot be substantiated with proper **************** permitted by FCRA 609 (15 U.S.C. 1681g) and 611 (15 U.S.C. 1681i), I am demanding the following:1. Full Verification and Disclosure of Reporting Standards:Please provide the following for each disputed account:- Full copies of any original application, contract, or signed agreement bearing my signature or proof of my authorization to open the account.- A Metro 2 compliance audit, which must include:- The Header Record (18 fields)- The Base Segment (49 fields)- The Trailer Record (47 fields)- *** associated codes or data used to determine account validity You are required to demonstrate that these accounts were reported in full compliance with Metro 2 data standards, as required by the Consumer ************************* (****) and enforced by federal regulation.2. Proof of Permissible Purpose You must also provide documentation establishing your permissible purpose, as required under FCRA 604 (15 U.S.C. 1681b), to have accessed or shared my credit report. I did not authorize or initiate any credit transaction that would justify these entries. Failing to demonstrate a permissible purpose may constitute a violation of 15 U.S.C. 1681b(f).Customer Answer
Date: 06/18/2025
I am not working with a 3rd party please process my complaintBusiness Response
Date: 06/25/2025
June 25, 2025
****** *****
Better Business Bureau
Re: ****** ***********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** *********** complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of AT&Ts data breach. I do not recognize these inquiries. Please remove them from my ************** One 04/29/25 *********** 03/21/25 ************ 03/12/25 ************ 03/07/25 ************ 02/27/25 ************ 02/15/25 ******************* 10/10/25 ******************* 08/22/25 CBNA 07/26/24Customer Answer
Date: 06/17/2025
I submitted this complaint and approve of the BBB assisting with this complaint.
**** K. *****
Business Response
Date: 06/25/2025
June 25, 2025
****** *****
Better Business Bureau
Re: **** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting **** ***** complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am formally disputing seven late payment entries reported by Equifax in relation to my student loans. Upon review, I have identified several inconsistencies in how these payments are reported across the three major credit bureausTransUnion, Equifax, and Experian. These discrepancies indicate a lack of uniformity and raise concerns about the accuracy and integrity of the information being reported.Under the Fair Credit Reporting Act (****), all information included in a consumer credit report must be accurate, complete, and verifiable. Given the conflicting data across the bureaus, I am requesting that Equifax conduct a thorough investigation and make any necessary corrections or removals to ensure that the information reflected in my credit report is accurate and ******* is imperative that these matters are addressed promptly and with the utmost attention to detail. I respectfully demand that Equifax updates and removes any inaccurate or unverifiable negative entries in accordance with the **** guidelines.Thank you for your attention to this matter.Account #s ***********************Customer Answer
Date: 06/16/2025
This was my personal complaint that I submitted as ***** *********. I did not authorize a thrid party company to file a complaint on my behalf as it was me who submitted this.Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ***** *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ********* complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to have the following information removed from my credit profile, I will be listing the items that I need deleted ina word document to assure accurate credit monitoring only shows on my credit report as I have been a victim of identity theft. There are multiple accounts and inquires I DID NOT apply. I have reported all of this to the ************************. I would like these items removed from my credit profile as soon as possible. Fraudulent Accounts: FST PREMIE, ****************************, CRDMGMCOMP, PORTFOLIO RC, PORTFOLIOCustomer Answer
Date: 06/16/2025
I am writing to confirm that I, ***** *******, personally authorized the submission of this complaint against Equifax, Inc. I am not working with or represented by any third-party company in this matter.
This complaint was submitted by me directly, and I respectfully request that it remains open and in process for resolution.
Thank you for your time and assistance.
Sincerely,
***** *******
***************
Griffin, GA 30223
Phone: **************
Email: *******************************Business Response
Date: 06/23/2025
Jun 23, 2025
****** *****
Better Business Bureau
Re: ***** *******, Case #********
Dear ****** *****,
Thank you for submitting ***** Barretts complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/19/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and found that I had been a victim of identity theft. The account shown is not one I recognize. Please remove this account from my ********************** report as it is negatively impacting my credit profile and my ability to obtain credit.Account Name: NATIONAL CREDIT *********** Account Number: *****Customer Answer
Date: 06/18/2025
Yes, I authorized this complaint.Business Response
Date: 06/25/2025
June 25, 2025
****** *****
Better Business Bureau
Re: Ta'Lik ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting Ta'Lik ****** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. They have removed the previous collection from my credit report. Please see the attached image.Thank you for your assistance.
Sincerely,
Ta'lik ******Initial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed my credit report dated June 13, 2025, and found an error. Your report shows a late payment on an account in January 2024, which did not occur.This account has no late payments, as confirmed by the reports from Experian and **********, where the account is closed and shows no delinquencies.I kindly request that you remove this incorrect information from my credit report. It is misleading and violates my right to accurate information.Please update the account status to PAID NEVER LATE as soon as possible.Customer Answer
Date: 06/17/2025
I reviewed my credit report dated June 13, 2025, and found an error. Your report shows a late payment on an account in January 2024, which did not occur. This account has no late payments, as confirmed by the reports from Experian and **********, where the account is closed and shows no delinquencies. I kindly request that you remove this incorrect information from my credit report. It is misleading and violates my right to accurate information. Please update the account status to PAID NEVER LATE as soon as possible.Business Response
Date: 06/25/2025
Jun 25, 2025
****** *****
Better Business Bureau
Re: Egor Vorotniuk, Case #********
Dear ****** *****,
Thank you for submitting Egor Vorotniuks complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/15/2025. This creditor has verified to our company that the current status is being reported correctly.This creditor has verified to our company that the prior paying history is being reported correctly.
historical account ********************** was updated on this account the following fields have been modified: account history,historical account **********************
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently reviewing a copy of my credit report and I was shocked to find I had been a victim of identity theft. I do not recognize this account, please remove it from my credit report. It is hurting my ability to obtain credit.Customer Answer
Date: 06/16/2025
I, ******* ******-Major, authorize this complaint and filed it myself.Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: Ashanti ********Major, Complaint ID #********
Dear ****** *****,
Thank you for submitting Ashanti ********Major complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Complaint: 23472309
I am rejecting this response because: Im, ******** organized and filed this complaint myself. There was no third party involved. Please proceed with the investigation.
Sincerely,
Ashanti D'anjou-majorBusiness Response
Date: 06/24/2025
June 24, 2025
****** *****
Better Business Bureau
Re: Ashanti ********Major, Case #********
Dear ****** *****,
Thank you for submitting Ashanti ********Major rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report it is hurting my ability to obtain credit.*********************** xxxxx8766 PORTFOLIO RECOVERY ASSOC xxxxxxxxxxxxxxxx6805 **************** xxxxxxxxxxxx3189Customer Answer
Date: 06/16/2025
I authorize this complaintBusiness Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ****** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently obtained a copy of my credit report and was upset to find I had been a victim of identify theft. I do not recognized the accounts. Please remove them from my credit report as they are hurting my ability to obtain credit and housing. See collection name and account below.SEQUIUM ASSET SOLUTIONS, L ACCOUNT # *****Customer Answer
Date: 06/15/2025
Yes, I authorized this complaint.Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********* complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I hope to have this removed from my credit profile.
Sincerely,
******* *********
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