Complaints

This profile includes complaints for Delta Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Community Credit Union

  3250 Riverwood Pkwy SE Atlanta, GA 30339-6419

  
• 

  Delta Community Credit Union

  3250 Riverwood Pkwy Se # 100 Atlanta, GA 30339-6420

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta community credit union stole my money!!! I put my money into an atm $525 and the atm had an error and was suppose to return my money but it never did!!! And I demand my money back now!! And I called there bank and they said they couldnt do anything about it!!! They just robbed me!!!

  

  Business Response

  Date: 10/17/2022

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ******************************* to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve complaints in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon receiving ************************ complaint, *****************, SVP of Branch Delivery & Operations, researched the issues noted in the complaint and subsequently called ********************** to personally address his concerns and explained why our ATM did not accept his deposit. Upon our review of this matter, we determined that ********************** is not a member of Delta Community and the financial institution that he uses is not a part of the CO-OP Shared Branch network, which allows members from various credit unions to utilize our ATM network. However, please know that we have fully reimbursed ********************** for the deposit and apologize for any potential misunderstanding.
  
  If ********************** has further questions on this matter, he can reach out to ***************** directly at ************.Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  Delta Community 

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********** am a Black Africa ******** and a senior citizen living in ****** ******* in a sixty community called *********************** in ****** *******. I am contacting you again, because I believe, or have strong impressions, that I am being taken advantage of by my banker Delta Community Credit Union *************************************************************. I wrote to you earlier this week concerning a check that I was receiving compensation for a bankruptcy litigation involving tile ownership in that exact amount or so. The bank processes the check, informed me it was returned. And the amount was withdrawn for my checking account leaving me with an overdraft in my checking account for that account plus fees. I never thought the check was fraudulent. So, I made a complaint to you about the matter. From my discussion with the representative of TDECU, owner of the check. I came to believe that the check was cashiers check.What I believe that my check has been stolen. I believe that at the credit union I deposited my check with a teller. The teller processes the check as an advance deposit. But the check is still at that location. The manager holds the check, claims that the check will not proceed and denied the deposit in my checking account leaving me overdrawn. I pay off my overdraft with my credit card or as much as possible right away leaving the manager free and clear to cash the check keeping the money free and clear and no one is the wiser. The manager is free and clear because I am left to pay, my check is gone, and the manager goes with my money, and no one is wiser.But I am a poor Black man I would not dare to think of such a thing. But in my life, I have had all kinds of check and had to return them to the business, because the bank would not want to process them or did not think that a Black man like me should have that income at that period, but this is not the case. I am being robbed.

  

  Business Response

  Date: 10/17/2022

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ******************* to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve complaints in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon receiving Mr. ****** complaint, *****************, SVP of Branch Delivery &Operations, researched the issues noted in the complaint and subsequently called ************** to personally address any concerns related to his interaction with our frontline staff at the branch. Please know that we reviewed this matter internally and found no indication of bias or discrimination in how the check was processed and subsequently reversed when the other financial institution identified the check as fraudulent and declined payment. *** explained to ************** that the check in question was returned as counterfeit and further explained our process for handling checks that are retuned as non-payable.
  
  As a resolution to this matter and even though we processed Mr. ****** check in accordance with applicable laws and regulations, we have agreed to immediately write off the negative balance in his account and absorb the loss directly. As an additional courtesy to **************, we will refrain from turning anything over to collections or reporting the charge-off to ChexSystems or ************* Services.
  
  ************** expressed satisfaction with our support and willingness to make an exception. He also shared with *** that he had taken steps to move the direct deposit of his monthly Social Security benefit while awaiting our response and that he is amenable to the Credit Union closing his account once the write-off is processed.  
  
  It is worth noting that ************** filed the same complaint submitted to the Better Business Bureau with the Georgia ***********************************. We have similarly notified the Georgia *********************************** of our findings and actions.  
  
  If ************* has further questions on this matter, he can reach out to *** directly at ************. Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  Delta Community
  
  
  

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel that the bank is ridiculously charging $35 for overdrafts. They put their customers more in debt by charging fees for every nsf that is encountered after the customer is in the negative. Not allowing their customer any time to cover the charges. The bank is racking up on $ through fees while the customer is having to struggle to make ends meet in a world of inflation. Its not right & something needs to be done.

  

  Business Response

  Date: 10/13/2022

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ************************* to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve complaints in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon receiving Ms. ****** complaint, *****************, SVP of Branch Delivery &Operations, researched the issues noted in the complaint and subsequently called ************** to personally address her concerns and to explain why she was assessed Courtesy Pay fees. Courtesy Pay is a service we provide to cover certain items that otherwise would have been returned as non-payable. As a courtesy and even though all fees were assessed properly, we have refunded the recent fees to ************** as a goodwill gesture and appreciation for her patronage.
  
  We also provided ************** helpful tips to avoid Courtesy Pay fees in the future such as always making sure to check her available balance prior to making purchases by logging into online banking, setting low balance alerts that will display on her smart phone/device, as well as setting an alert to make a deposit before the withdrawal date to cover a scheduled or automated withdrawal within online banking. *** also instructed her on how to opt out of Courtesy Pay if she no longer wants to utilize this service in the future as well as explained how items would be treated afterward if there were insufficient funds in the account to settle them.
  
  If ************** has further questions on this matter, she can reach ***************** directly at ************. Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  Delta Community 

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my $70 NSF reversed. I do not thing it's fair to charge that for a $6.97 & $5.17 payment. I moved to **** and there is not local locations. Also, my employer do not offer direct deposit So I have to go get money orders to make deposits. I found my sister dead in March and been dealing with depression so I regret that I have to deal with this now and every ***** counts.

  

  Business Response

  Date: 10/03/2022

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by *************************** to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve complaints in a way that both considers the individuals needs and the interests of our broader membership.
  

  Upon receiving Ms. ******* complaint, ***********************, AVP of ************ researched the issues noted in the complaint and subsequently called *************** to personally address her concerns and to explain Delta Communitys participation in the CO-OP Shared Branch network which may meet her current banking needs. This network allows members of participating credit unions to perform a wide range of transactions at all of its participating locations across the country. As a courtesy and even though all fees were assessed properly, we have refunded the recent fees to **************** as a goodwill gesture and appreciation for her patronage. ***** provided **************** his direct contact information for any future inquiries or concerns.
  

  If **************** has further questions on this matter, she can reach *********************** directly at ************. Unless noted to the contrary, we consider this matter closed.
  

  Sincerely,
  Delta Community

  
  

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/2/22 I visited the location at ***************************************. I went through the drive through and needed to get $2 bills. The teller advised me that she could not help me unless I had an account.I thought about that and then went inside and spoke with an Assistant Manager who in turn said they could but they prefer not too so they can have an idea who they're exchanging money with. I offered my identification and referenced that I am sure they would run the money through a bill verifier to confirm it's valid bills. The AM (african american male) apologized and did eventually offer the exchange but by that time I was disturbed by his OPTIONAL POLICIES on assisting non customers.I called customer service and spoke with an Operational Manager who advised me that branches have the option on if they want to service non customers or not. In him breaking that down to me, he stated that depending on the area or what crime may have occurred in the past, the branches can decide if they want to help me or not, even with me verifying my identity. I said so you're basically saying that they could profile customers/potential based off their bad experiences and the area.I am not sure of the logistics of this but it smells fishy. I would prefer someone over the branches like a President or VP or something of that stature to contact me if possible. Email is preferred.

  

  Business Response

  Date: 09/07/2022

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ***************************** to the Better Business Bureau. Please know that we are always committed to providing responsive,conscientious service and do our best to resolve complaints in a way that both considers the individuals needs and the interests of our broader membership.
  

  Upon receiving ********************** complaint, *****************, SVP of Branch Delivery & Operations, researched the issues noted in the complaint and subsequently sent ******************** an email to personally address his concerns and to apologize for the customer service he received at our Midtown branch. Our VP of Branch Delivery, *************************, also attempted to speak with ******************** by phone to discuss his recent visit at the branch; however, the phone number provided has been disconnected. ******************** also sent ******************** an email with his contact information. We have not heard from ******************** but remain willing to speak with him at his earliest convenience.
  

  Please know that we appreciate ******************** bringing his concerns to our attention. Delta Community Credit Union operates as a member only, not-for-profit cooperative. Anyone who lives and works in 16 metro Atlanta Counties can become a member of Delta Community. We also serve members of other credit unions that participate in the ********************Op. We always try to accommodate non-member requests when possible. If ******************** has further questions on this matter,he can reach ***************** directly at ************ or ************************* at ************.
  

  Sincerely,
  Delta Community