Complaints

This profile includes complaints for Delta Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Community Credit Union

  3250 Riverwood Pkwy SE Atlanta, GA 30339-6419

  
• 

  Delta Community Credit Union

  3250 Riverwood Pkwy Se # 100 Atlanta, GA 30339-6420

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred money from my savings account to my checking account in order to make a Zelle payment for services I received today. When attempting to make the payment I received a message that my account profile and payment were being placed on hold to verify my identity. I called the number provided and was told nothing could be done because it was after hours. I asked for a supervisor and was told a request would be sent and someone would call me back. I refused and asked to hold. I was told to call *****. I refused because this was not a hold by *****. I asked again to hold for a supervisor and was placed on hold and then transferred back to the queue. I got to another *** and again asked for a supervisor. A *** named ****** (ID ****** said she was a supervisor and verified all my info. She then told me the specialist group was gone for the day and she couldnt release the hold on my account. I let her know just how ridiculous this was and asked if she could process a wire transfer at no charge. She said she couldnt. I asked how I was supposed to access my money and she said an ATM. That wouldnt give me enough money to pay the invoice I had. She refused to transfer me to a manager, spoke over me, and did absolutely nothing to resolve my issue. I want to be compensated for my time, frustration, and the absurd hold that you placed on my money that originated from my own account. Its not my fault that your system placed a hold and you dont staff people to help when needed. I shouldnt have to be passed around by rude and unhelpful employees who obviously dont care. I had to borrow money from someone else to pay this invoice when I had the money!! This is unacceptable as you all were able to successfully verify my identity. This my money - not yours.

  

  Business Response

  Date: 06/10/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ********* complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ********* concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, personally reached out to her to discuss the matter and offer support. We provided Ms. ******** with a clear explanation of the Zelle transaction issue, noting that the transaction was delayed due to a contact hold related to the recipient. Additionally, we extended our sincere apologies for the inconvenience she experienced when interacting with our after-hours support team.
  
  We value Ms. ********* membership and look forward to serving her in the near future. If Ms. ******** has additional questions or concerns, we would be happy to provide further assistance. She is welcome to call *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was email and text from ******* from ********************** about a job working from home, so I started working for ****************************. I was scammed for a total $1741.00 and my bank which is Delta Community Credit Union. Invested they said the scammers or thieves didn't do anything illegal. Well I have all the text messages to prove they rip me off. Ok, on May 1 Delta said they were reimbursing me 3 transactions for a total of $35.00. In case all the transactions should have been refunded because it was the same people **** ****** and ******* and ********. They still need to refund the the other transactions from 4/15, 4/16 for $1529.00, $127.00 and $50.00. I was not able to pay my mortgage dues to there decision not to pay all of my money back. I am almost 65 yrs old. So someone else like you BBB needs to help me get my hard earn money back.Thank you ******* L ******

  

  Business Response

  Date: 06/09/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ******* complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  We are sorry that Mr. ****** fell victim to a scam and understand the hardship that it caused. After a thorough review of Mr. ******* concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, personally reached out to him to discuss the matter and offer support. *** clarified the regulatory aspects of the dispute process and explained Delta Community had pursued all available means to recover the funds. The transaction in question was an electronic transfer through Cash App that Mr. ****** acknowledged he authorized.  Authorized Cash App transactions are not recoverable or reimbursable per the **** chargeback rules. 
  
  If Mr. ****** has additional questions or concerns, we would be happy to provide further assistance. He is welcome to call *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not responsible for the debt alleged by DELTACCU. There is no agreement between me and DELTACCU, and they have not provided the original contract as requested.

  

  Business Response

  Date: 05/12/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ***** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Mr. ***** concerns, our Vice President of Loan Performance and Analytics, ******** *******, personally reached out to him to discuss the matter and offer support. Based on our interaction, we believe Mr. **** understood and accepted our position as accurate.
  
  If Mr. **** has additional questions or concerns, we would be happy to provide further assistance. He is welcome to call ******** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11 2025 after being told had til 4 2 25 could provide all evidence this bank NOT credit union false did deny for no reason given denied a dispute. I had paid a merchant with an account with them a d another institution a split payment. Same **** card process my other credit union. gave me my money timely this bank is refusing they did not try and help me EVER CONTACTED the merchant they BOTCHED the dispute giving false and conflicting information and time lines I feel they got the money and kept it.

  

  Business Response

  Date: 04/04/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ******** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ******** concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, personally reached out to her to discuss the matter and provide a detailed explanation of what occurred with her **** dispute case. Following an additional review, and as a gesture of goodwill, we have issued a permanent credit for the transaction in question.
  
  If Ms. ******* has additional questions or concerns, we would be happy to provide further assistance. She is welcome to call *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to notify you of a fraudulent account that has been opened in my name with Delta Credit Union (Delta CCU). I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent ******************************** Name: Delta Credit Union (Delta CCU)Opened Date: 6/18/2014 Account Number: *************High **********************: $6,804.00 I respectfully request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the accounts closure and any related documentation regarding the fraudulent activity.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 03/31/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ********* complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Mr. ********* concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, personally researched the matter and attempted to contact Mr. ********* Unfortunately, the phone number and email address provided to the BBB appear to be invalid.
  
  We remain ready and willing to assist. Mr. ******** is welcome to contact *** directly at ************ at his convenience so we can work toward resolving this matter promptly.
  
  Sincerely,
  
  Delta Community Credit Union
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with Delta through my **** credit card via the dispute email address that Delta credit community provides you. I also tried to attach a video which is my only proof of the dispute that I am trying to claim. While the video is successfully processed and received via email I am being told that they cannot utilize it on the actual case. I have gone up to four different branches and spoken on phone to at least 2 to 3 different people who have not been able to explain to me why they will not accept this video as proof, but are directing me to instead just screenshot the video. Without audio, the video will not make sense, as I am trying to show in real time whats happening that needs to be disputed. They have denied my claim for lack of evidence, despite the amount of times that my account shows have tried to provide them the only evidence that would make sense. Its unacceptable and its frankly outdated.. everything that transpires between merchants and customers is not solely in screenshot form. I would like the money thats owed to me as its being wrongfully denied of me under the basis of no evidence.

  

  Business Response

  Date: 03/25/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ******** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ******** concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, personally reached out to her to discuss the matter and provide a detailed explanation of what occurred with her **** dispute case. Following an additional review, and as a gesture of goodwill, we have issued a credit for the transaction in question.
  
  If Ms. ******* has additional questions or concerns, we would be happy to provide further assistance. She is welcome to call *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Delta Community Credit Union for Fraudulent Account and FCRA/FACTA Violations: On February 13, 2025, Delta Community Credit Union opened an account under my name without my authorization, despite the identity thief providing an incorrect address, incorrect driver's license/ID, and an incorrect driver's license/ID number. This account was fraudulently opened in violation of multiple consumer protection laws. I have contacted Delta Community Credit Union twice to notify them of this fraudulent activity. However, they refused to connect me to their fraud department or take any corrective action. Their failure to act constitutes a blatant and negligent violation of: 1. The Fair Credit Reporting Act (FCRA) 2. The Fair and Accurate Credit Transactions Act (FACTA) Red Flags Rule To address this issue, I have taken the following steps: 1. Filed an FTC Identity Theft Report 2. Filed a police report 3. Initiated a dispute with the credit bureaus Despite these efforts, Delta Community Credit Union has failed to take appropriate action and has not acknowledged the fraud. I am formally demanding that Delta Community Credit Union: 1. Immediately cease all collection and reporting activity on this fraudulent account. 2. Conduct a proper fraud investigation and acknowledge the unauthorized nature of the account.3. Ensure the fraudulent account is removed from my credit report.Delta Community Credit Union is hereby put on notice that any attempt to "rubber stamp" this fraudulent account as valid during the dispute process will be considered further bad faith conduct, which will warrant additional legal and regulatory action. I expect an immediate resolution to this matter. Failure to act appropriately will result in legal action under FCRA provisions and pursuit of damages to the full extent of the law.

  

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau,
  
  Thank you for allowing Delta Community the opportunity to respond to Mr. ******** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a comprehensive review of Mr. ******** concerns, our VP of ***************** ****** *******, personally reached out by phone to apologize for the less-than-ideal experience and provide a clear explanation of our actions. Mr. ******* appeared receptive to the call and expressed appreciation for the resolution.
  
  If Mr. ******* has any additional questions or requires further assistance, we would be happy to help.
  He is welcome to call ****** directly at ************. Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  
  Delta Community Credit Union
  

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Moreover, Delta Community Credit Union has been amazing in their responsiveness and effort to find a resolution. After, discussing the details of the case, I have no complaints about their practices. If possible, please retract my complaint, or refrain from making it public online.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested they provide the credit i received from a company back to my card and they keep closing saying i never received a credit and is refusing to research. I was not provided a case number of the missing credit or anywhere to upload any evidence. Here is what I received from Afterpay. I was provided a credit on 2/4/25 and 2/7/2025 via Afterpay and it was never processed via ************************* card used 6580 waws replaced during the transmission of the credit so I never received it. Delta keeps telling me I received no credit and refuses to research and I was provided a credit. The csrs are unhelpful and keep closing my case without proper research. I advised them I was provided a credit. I have advised them that the original charge was on 1/31/2025 from afterpay, however, afterpay refunded me and Delta has not. They keep closing my case and not refunding me and that is illegal. Delta does not allow me to provide evidence and did not even provide me a case number.

  

  Business Response

  Date: 03/03/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ******** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a comprehensive review of Ms. ******** concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, personally attempted to contact her by phone. *** remains available to speak with her at her earliest convenience.
  
  Furthermore, as a courtesy, we have issued a provisional credit to Ms. ******* while **** investigates her dispute. It is important to note **** requires financial institutions and merchants to adhere to its arbitration rules for disputes in order to participate in the network. **** makes the final determination on dispute cases based on the documentation submitted,and financial institutions and merchants are bound by its decision.   
  
  If Ms. ******* has additional questions or concerns, we would be happy to provide further assistance. She is welcome to call *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union
  
  

• Initial Complaint

  Date:02/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of transferring jobs in October and I was calling them numerous of times to get a hardship application. I had a charge off bank account with them from loosing my job and the lady calling me about my payments was telling me I couldnt get help because I had a charged off checking account its nothing they can do. Well I ended up speaking to the resolution department and they stated thats not true. You are able to get a hardship considered if I paid the checking account. Now I had 3 30 day late payments on my credit due to this incident called the bank spoke to multiple managers and they did take two thirty days off but not the first one from the month I was calling about it. Then once they resolved that they gave the SAME lady who told me I couldnt get any help and the reason I got the late payments my account again to call me about my account. Im filing a complaint because I asked them to NOT give me that lady anymore and I deserved all the late payments to be removed due to me going through the hardship and the manager said he wasnt able to do that.

  

  Business Response

  Date: 02/26/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ****** complaint.We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms.****** concerns, our Vice President of Loan Performance and Analytics, ******** *******, personally contacted Ms. ***** to address the issues raised in her complaint and successfully resolved the matter. As a courtesy, we adjusted two of the reported late payments.
  
  If Ms. ***** has additional questions or concerns, we would be happy to provide further assistance. She is welcome to call ******** directly at ************. Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  
  Delta Community Credit Union

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposited a check from the ********************** for the amount of $25,887.79. It was deposited on 2/12/25 and cleared the bank (delta credit community union) placed my check in reclamation (reclaims) with out any notice or reason given to me on 2/14/25. I have called the ********************** and they state " they do not have any records stating for a reclaim" i have contacted delta credit community union several times and loss prevention "states they got a notice that the money is being reclaimed" . When i asked for noticed they received to be sent sent to me, i was told the email was confidential and they do not have it. I have not been given a reason as to why my check was reclaimed after the bank verified it for authentication. i have the receipt that states so. I have called both companies several times one after the other and its not adding up. Delta credit community union claims they dont have a reason as to why the money was reclaimed. or even showing me proof that they got a notice. i have my email contacted fro notices and i received none.I have contacted the **** of Treasury and the *** they have no notice of issuing a reclaim of the check. The bank is not giving me any information and asking to verify my taxes which is not needed.

  

  Business Response

  Date: 02/24/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ******** complaint.We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Mr.******** concerns, our Vice President of ***************** ****** *******, personally contacted Mr. ******* to address the issues raised in his complaint and successfully resolved the matter.
  
  If Mr. ******* has additional questions or concerns, we would be happy to provide further assistance. He is welcome to call ****** directly at ************. Unless noted to the contrary,we consider this matter closed.
  
  Sincerely,
  
  Delta Community Credit Union