Complaints

This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

United Parcel Service has 815 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  United Parcel Service

  55 Glenlake Pkwy NE Atlanta, GA 30328-3474

  
• 

  United Parcel Service

  11204 151 St NW Edmonton, AB T5M 4A9

• 

  United Parcel Service

  6979 68 Ave Edmonton, AB T6B 3B3

• 

  United Parcels Service

  3800 N Sillect Ave Bakersfield, CA 93308

• 

  United Parcel Service

  139 E Broad St, Eufaula, AL 36027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ups has made it impossible toget my package. It needs a signature not place to pick it up. I have called 4 times asked to speak to supervisor because 4 times I've called left instructions to go to rv on property have been ignored. Someone is there to sign driver not going to rv just screams ups in my driveway. Can't get a call back from local supervisor to notify driver to go to rv. People answering call center don't even know what rv is. This is utterly ridiculous now you expect us to wait around all day i need my package for a trip needsomeone to call

  Business Response

  Date: 07/15/2025

  We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.
  

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Wednesday June 25, 2025 I shipped my IPhone 14 Pro Max ***** gray 256gb iPhone. **** # *************** I walked into the building with my iPhone 14 Pro Max in hand. The employee packaged up my iPhone in a small box with my iPhone case still on the iPhone. (Heres the information from my receipt ID - Mmj93sv4zVjrm, Transaction *************************** I never ship boxes I never knew about package insurance nor was I ever offered such service. I paid for the shipping and was told by the UPS employee that it should arrive the following Monday. Well on Sunday the box was delivered with no evidence of the box being opened but only item that was in the box was the phone case. The package was received by my brother without the iPhone present. I have taken steps to file a pilot report with the ************************ in *******. Police report number: ******** as well as notified ******* about the device being stolen by a UPS employee. They ********* put the **** number as stated above on a blacklist so whoever has the iPhone wont be able to activate it on any network. This device costed me $1,199.99 and after taxes it costed me $1,285.49.

  Business Response

  Date: 07/15/2025

  We sincerely apologize to the customer for the inconvenience caused in this matter. The customer entered into a contract to ship a package thru The UPS Store therefore, all claim matters must be settled with their corporate office. For as UPS Stores are individually owned and operated franchises. Customer's information has been forwarded to their corporate office and a member from their team will reach out to the customer directly.
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding repeated remittance letters and late fees from UPS for a shipment that, according to DJI (the original shipper), has already been paid in full by them.Background:I received a replacement drone from DJI under their ******** Express program.DJI initially shipped the replacement via UPS and mistakenly labeled it in a way that triggered a $601.80 freight charge.Upon DJIs direction, I denied delivery of the first package, and a second shipment was sent properly without charges.DJI confirmed repeatedly via email and chat that they have paid the UPS freight charge and instructed me not to make any payments to UPS.Ongoing Issue:On May 28, 2025, I received a remittance notice from UPS for $601.80.On June 29, 2025, I received another notice with a $59.58 late fee, totaling $661.38.Despite forwarding these to DJI, who again confirmed payment and that they were in contact with UPS, I continue to receive notices.I have also attempted to contact UPS directly via email, but I have not received any response.Why This Is Unacceptable:I did not authorize this shipment, nor am I the paying party for it. The responsible party, ***, has acknowledged and confirmed payment. Continued attempts to bill me directly along with added late fees are creating unwarranted stress and may lead to credit issues.Desired Outcome:1.UPS must confirm that this bill has been cleared and stop all remittance or collection efforts against me.2.UPS should issue a written confirmation that I owe nothing on this shipment.3.Late fees should be voided, and my contact information should be removed from any related billing records.

  Business Response

  Date: 07/22/2025

  I have contacted the customer regarding the invoices they received. The invoices have been credited, and the customer will not receive further invoices. The customer is happy with this resolution and this matter is considered closed and resolved. 

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPS is claiming to have lost my package. A package including a $4420.00 engagement ring. When I first spoke to a representative, they explained that there must not have been a truck available at the time, but that one would be dispatched and be able to move the item. The next day, I called, and no notes had been left, or no updates could still be given. The unhelpful UPS representative explained it would be on me to call the shipper and notify them that the package was lost since no scans were completed since 6/30/2025.

  Business Response

  Date: 07/15/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration caused by this delivery. Our records show that the package was delivered on (DATE). A member of our team will contact the customer to provide an update on the delivery status and address all their concerns. We appreciate their patience as we work towards resolving this issue.
  

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying since 2021 To get reimbursed and I emailed every executive that I could locate and nothing They even said my case never existed Bit I have tons of proof They destroyed my items and lost the other package So I had to replace all my items..**** ***** ******************** ************

  Business Response

  Date: 07/15/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery driver used an Amazon Hub to deliver my package. When it has nothing to do with UPS because when I called customer ********************** there was no code given. So he placed my parcel inside no security. I was told I would be called in an hr its been 2 and half unacceptable when I work for the ****. As an carrier I know thats a BIG No No!

  Business Response

  Date: 07/15/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Roniecisia *******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a phone via ups to *******. The package was lost by ups. Ive tried calling for the last 30 days and kept getting told to file a claim online. The website crashes/ kicks me out every time from several different devices. I went to a uos store on 7/1/2025 to try and file a claim in person. I was given a phone number to call and in turn was told that the 60 day claim period has passed. Ive since been charged by ******* $433.29 for the phone UPS lost.

  Business Response

  Date: 07/15/2025

  Thank you for reaching out to us with customer's concerns regarding lost or damaged package.Per the terms of service agreement UPS has with *******, we must refer all customers with claim issues directly to them. We do apologize for the inconvenience this has caused.
  
  

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23544549
  
  I am rejecting this response because: i dealt with being kicked back and fourth between your company and ******* for over 2 months. ******* told me several times to file a claim with your company. Every time I called ups customer ********************** they told me to file a claim online.  I tried several times to file on line on your website. And every single time from several types of devices you website kicked it out with a pop up saying you need more information.  When I finally went to a iOS store I was given a different number to call. Then I get told its passed the 60 day claim window.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/15/2025

  We appreciate the customer's additional correspondence and understand their decision to reject our previous response. We have advised customer that ******* has their own protocol with filing claims with UPS due to their active contract. At this time, based on the information provided, our office considers this matter closed. This will be our final response regarding this issue. 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number - 1ZB834V00317657825 From : ******* ****, ****************************************************************** To: ******** **** - *************************************************** I was paid $170 for this item that UPS damaged and has been discarded. I want a full refund by UPS, what it was bought for from me should be paid back by UPS as I never got to see the item, inspect it or fully know what happened. Regardless UPS responsibility to make me whole.

  Business Response

  Date: 07/15/2025

  Thank you for reaching out to us with customer's concerns regarding lost or damaged package. However, our claims department reached out to customer on June 30, 2025 requesting additional information to finalize the payment. Customer has not responded as of yet. A member of our team will be reaching out to the customer again shortly to discuss the details of their concerns.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2025, I shipped an iPhone 16 Pro Max back to T-Mobile using UPS. According to tracking, the package arrived in *********, **, on May 15, 2025, and was scheduled for delivery on May 16, 2025.After that, the tracking status changed to indicate an issue and advised contacting the receiver. I reached out to T-Mobile, who confirmed they never received the package.I opened an investigation with UPS, which was closed with the explanation not enough information, unable to contact customer. However, I was never contacted by UPS.I called UPS again and was told that because Im not the shipper, I needed to go through T-Mobile. I contacted ********, and together we filed a claim with UPS. I was told the investigations team would reach out to me, but that never happened. The claim was closed again just two hours later for the same reason.I called UPS once more and was told the claim was closed because T-Mobile needed to file it. I explained that ******** had already filed the claim. I was then transferred to the investigations team, provided the **** number, and was told it would take eight days to resolve the issue with *********** has now been nearly two months without resolution. I am extremely frustrated, as Im paying $120/month for a phone I no longer possess and am out over $1,300 for the cost of the device.I am seeking assistance to resolve this matter promptly. I believe I have been patient and cooperative, but I am receiving nothing but contradictory information and delays.Desired Resolution:Locate my shipment or reimburse the value of my iPhone 16 Pro Max ($1,300) and any fees associated with removing the line from my account.End the runaround between UPS and T-Mobile regarding claim responsibility.Provide clear communication and follow-through on the investigation.Thank you for your assistance.

  Business Response

  Date: 07/11/2025

  Thank you for reaching out to us with customer's concerns regarding lost or damaged package. Per the terms of service agreement UPS has with T-Mobile, we must refer all customers with claim issues directly to them. We do apologize for the inconvenience this has caused.
  

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPS Delivery was supposed to be delivered on 6/12/25 by 7 pm. Day of delivery received a message stating that the address was incorrect! Called UPS spoke to ******* at UPS she stated that she guaranteed the delivery will be here on 6/13/25 by 7 pm. Delivery did not come. I called UPS spoke to ****. **** guaranteed the delivery would be here on 6/13/25 by 8 pm. He stated that driver had 1 stop prior to my delivery. Delivery never came. Called UPS again and was told oh by the way "you changed your status," and we are unable to deliver, and I asked for a supervisor and was placed on hold for over 1 hour without any answer! I never changed any "status" this is outrageous, and this has happened before with the UPS drivers not wanting to drive out here to this community. UPS is not taking any accountability for their drivers' laziness! This is a new home development, and I understand it is the middle of nowhere but that does not mean we dont deserve our deliveries! If I am paying for a delivery, I expect it to come when it is scheduled to come.

  Business Response

  Date: 06/30/2025

  Hello! This has absolutely nothing to do with our location of The UPS Store. The complainant is trying to lodge a complaint against UPS. The tracking number that was provided does not include the identifying six digit account number that is present in all of our packages that are shipped with UPS through our location. Please remove this from our location or let me know what information I need to provide as proof that this is not for us. Thank you!

  Business Response

  Date: 07/15/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.