Complaints

This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Parcel Service

  55 Glenlake Pkwy NE Atlanta, GA 30328-3474

  
• 

  United Parcel Service

  911 Emory Cir Colorado Springs, CO 80915-3413

• 

  U.P.S. Freight

  PO Box 1216 Richmond, VA 23218-1216

• 

  United Parcel Service

  PO Box 34486 Louisville, KY 40232-4486

• 

  UPS

  800 Pardee Rd Oakland, CA 94621

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past 8 weeks, I've had UPS deliver 5 items to my address, but only 1 item was delivered to my garage. The other 4 items were left at the end of my driveway, or half-way up my driveway, which is 100 yards long. All of the UPS drivers absolutely refuse to drive up my driveway and deliver to my house, and there is NO reason why! Last night, the driver, who I assume was from the Plainfield, IN distribution center, backed in to the end of my driveway, took a photo of the package that he left in the grass beside my driveway, and then indicated on the delivery form that he had delivered the package to my front door! So, the drivers are either incompetent, lazy, or inept, besides being liars. I want all deliveries to be made to my HOUSE, not left beside the road at the edge of my property!! There is plenty of room for drivers to turn around in my driveway by my house, and the UPS drivers are the ONLY delivery drivers who refuse to deliver to my front door!!! I want to speak to a UPS supervisor in person immediately!!

  Business Response

  Date: 07/11/2025

  Thank you for bringing this concern to our attention. We deeply regret any inconvenience or frustration caused by this experience. Our office reached out to customer via email on July 11, 2025 to address all their concerns. We informed customer that we will address this matter with all personnel involved with this delivery.Customer was provided with our contact information should they need assistance in the future. 
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call UPS today **************, for 1 week and 2 day I have 10 packages that they let build up and didn't delivery. He would not give me his name nor address. I called *** and the 1 package was lost, 1 damaged therest supposedly coming today again! I don't know what is going on but there is something not right!These are Chritsmas gifts . This UPS is in ********,Nj. How do load something on a truck and 1 week and 2 days lost it?Help!

  Business Response

  Date: 07/10/2025

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into a UPS store to ship a microwave oven to a customer on 6/12 where I paid $190 in shipping costs due the amount of padding and protection I added. The package ended up weighing 100 pounds and the oven itself is only 77 pounds so 23 pounds of packaging was added. I also bought the insurance to cover the $760 cost. The package arrived to the customer's home on 6/16. The customer said he went out to help the ******************** driver upon seeing the truck pulling up to his home. Per my customer as he walked out of the house the driver tried to lift the 100 pound package on his own and dropped onto the concrete from inside the truck. My customer then went into the house and opened the box where he found the oven damaged, the glass broken on the door and large dents in the item. I filed an insurance claim with UPS immediately and submitted pictures of the damage and shipping label. I then got all kinds of run around spending around 2-3 hours on the phone trying to determine what decision was made on the claim. On 6/29 I received a letter in the mail stating that they were denying the insurance claim because of inadequate packaging, which is crazy considering the weight alone of the package shows the amount of extra padding that was in with the oven, let alone the customer's eyewitness account of the ******************** driver dropping the package onto the ground from inside the truck. I now owe this customer $760 for ******************** damaging the item and purchased the insurance for a reason and am incredibly frustrated that a large corporation like UPS doesn't think they need to take care of their paying customers. Paying almost $200 for them to ship an item should guarantee safe delivery even if I didn't purchase the insurance, but I did and am owed the $760 plus the $190 in shipping!!

  Business Response

  Date: 07/11/2025

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPS owes me a $126.35 for losing my package I sent I sold a phone through ******* selling app I have screenshots of everything

  Business Response

  Date: 07/15/2025

  We apologize for any problems the customer has experienced in this matter. We've reached out to them and provided details on the delivery of their shipment.
  

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered an Amazon order to my front door. No doorbell ring or indication I received the package. I was expecting an Amazon delivery (they notify me once the delivery arrives) and it sat in the Florida heat/humidity for hours. Wheatgrass is heat sensitive & there's no way I'm consuming this product. I consider this UPS's fault instead of ******.

  Business Response

  Date: 07/11/2025

  Thank you for bringing this concern to our attention. We are committed to providing exceptional service to all our customers, and we deeply regret any inconvenience or frustration caused by this experience. A member of our team will be reaching out to the customer shortly to discuss the details of their concerns. We appreciate their patience as we work to resolve this matter.
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a package sent to me. The company I purchased the product from has updated my address for the package on multiple occasions so it can get to me. The first time it came it was damaged. So the company has tried to send me a replacement and UPS keep saying the address is wrong ************ has said they updated for them on numerous occasions. But they are still having problems delivering it. I think at the point they don't want to bring it to my home. My area is not a bad area.

  Business Response

  Date: 07/10/2025

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23529171
  
  I am rejecting this response because: They haven't resolved my issue yet.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/15/2025

  We thank the customer for the additional correspondence. Due to an incomplete address, the package was returned to the shipper. The customer has been referred to the shipper for a replacement. Our contact information has also been provided to the customer should she require any additional assistance. 

• Initial Complaint

  Date:06/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need some assistance with billing. UPS does not show any record of payments made for UPS online accounts *********************** and that is very troubling. It appears that I paid for UPS My Choice twice around September 2024 and again in February 2025. I paid again because I could not tell if I already had the service. Customers should be able to look at their accounts and see when payment was made for various services. I am requesting a refund for the 2nd erroneous payment made in February 2025 for UPS My Choice which I already had.....Too, you can not do anything on UPS My Choice without an account number which I have never been given. Please advise as to why the system would take 2 payments from me when I had already paid September 2024 for UPS My Choice. Please advise on my account number.

  Business Response

  Date: 07/11/2025

  Thank you for bringing this concern to our attention. We deeply regret any inconvenience or frustration caused by this experience. Our office reached out to customer via phone on (DATE) to address all their concerns. We informed customer that we will address this matter with all personnel involved with this delivery.Customer was provided with our contact information should they need assistance in the future. 
  

  Customer Answer

  Date: 07/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Someone from UPS called me and we discussed my complaint to my satisfaction. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I *** ***** purchased a ******* **** pocketbook on 6/12/25 UPS MAIL INNOVATIONS claim they delivered it on 6/26/25.I was home for the entire day,NO one delivered anything to my apartment.I contacted ******* **** factory and was told it will be delivered again,hopefully I will receive my package this time.I don't want a non delivery again.Any help you give will be deeply appreciated.I would prefer to pick my package up at ups drop off location.

  Business Response

  Date: 07/10/2025

  We are very sorry that the customer's package hasn't been received. Weve reached out to them with information on the process for Mail Innovation packages that are considered missing. Thank you.
  

• Initial Complaint

  Date:06/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27, 2024, a UPS driver mistakenly took a package from the front door of my home in *******, *******, thinking it was for pickup. I have video evidence showing the UPS driver taking the package. The contents of the package were worth over $600 CAD.I contacted UPS immediately and was referred to the Escalations Group, working specifically with Supervisor Crezenne. After multiple communications, I was told that I would be compensated once I submitted documentation, which I did including the purchase receipt and video footage.Despite this, and despite several follow-up attempts over the past 7 months, I have not received any compensation, nor any updates or reasonable explanation. UPS has acknowledged fault but failed to act. This delay is unacceptable. I am requesting that UPS:1.Provide immediate compensation of ***** CAD

  Business Response

  Date: 07/16/2025

  We sincerely apologize for any inconvenience caused. Thank you for taking the time to bring the concern to our attention. We value the trust our customers place in ******************** and look forward to the opportunity to serve them again. We have issued a check to the customer to reimburse them for the lost package. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to repeated delivery failures by UPS to my correct and confirmed residential address, despite clear, written instructions provided to UPS about how and where to deliver my packages.On numerous occasions, I have watched the delivery driver pass directly by my home without stopping, only to have my package status immediately marked as delivery attempted receiver unavailable, which is categorically false. No attempt is made. No doorbell rings, no knock, no vehicle pausejust a drive-by and a lie.This has become a consistent and frustrating pattern. I have contacted UPS customer ********************** several times to complain and re-emphasize the delivery instructions, which are already attached to my account. Nothing changes. The same behavior ************ make matters worse, when I attempt to rectify the situation, I am told that I must pay extra to have the package rerouted to a UPS store a completely different address where I am then expected to go pick it up myself, defeating the entire point of paying for delivery in the first place. I should not be punished financially or logistically for UPSs refusal to complete the basic service Ive already paid ****** expectations are simple:That UPS drivers actually attempt to deliver my packages to the address provided.That falsified attempted delivery statuses cease immediately.That I am not forced to pay out of pocket to fix issues caused solely by UPS negligence.I am requesting formal acknowledgement of this complaint, an investigation into my delivery history and driver conduct, and a commitment from UPS to correct this issue going forward. If the company cannot fulfill basic delivery obligations, I expect a refund or alternative solution that does not place additional burden on me.

  Business Response

  Date: 07/10/2025

  Thank you for contacting UPS. We sincerely apologize to the customer for any inconvenience caused. We've reached out to the local delivery team regarding this concern, and they will contact the customer today to address this matter.