Complaints

This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Parcel Service

  55 Glenlake Pkwy NE Atlanta, GA 30328-3474

  
• 

  United Parcel Service

  3009 Executive Dr Greensboro, NC 27406-5303

• 

  United Parcel Service

  911 Emory Cir Colorado Springs, CO 80915-3413

• 

  United Parcel Service

  Rt 1 Box 184-1-A Unadilla, GA 31091

• 

  U.P.S. Freight

  PO Box 1216 Richmond, VA 23218-1216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to have issues with UPS delivering packages to me. This time tracking said that a package made it all of the way to ************* from **********. But then tracking says "delay" with no more information. The next day I get a message that they only had an empty box and that they threw it away. So obviously I am not getting my package. Also it is their fault and their fault alone that I am not getting a package. When I call customer ********************** they tell me that I have to wait 8 days to file a claim. Why is this? They destroyed a package, lost or stole its contents and then I am supposed to wait 8 days to file a claim. Absurd. I have filed numerous complaints in the past with UPS and once again their customer ********************** is horrible. So luckily I was able to call ****** and they got a new unit sent out almost immediately. This is something that my son has been waiting for. Now however, the package is once again coming via UPS so there is zero guarantee that I will actually get it. I have been trying to avoid buying from any seller that ships via UPS because it just is not worth the trouble.UPS is a joke. I tried to get ****** to use a different carrier but they sent the replacement via UPS anyway. Coin toss on whether or not I will actually get it. Bunch of bumbling morons frankly...

  Business Response

  Date: 07/11/2025

   Thank you for reaching out to us with customer's concerns regarding lost or damaged package. Per our terms of service agreement, all claim matters must be settled directly with the account holder who created the label. Therefore, we must refer customer to NEWEGG to settle this claim.
  

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was delivered and was not placed where I asked in a specific location. I called 2 days ago and spoke with someone with UPS and he stated he can type notes for delivery instructions to the driver because in my UPS account, there was no option to type info in. It just had a drop down box to select a location. So I told the worker the instructions and I heard him typing. He said he would notify the team. This morning, the driver did not place the package where I asked so I called UPS back. The person I talked to said that there were no instructions. So what did that guy do 2 days ago?!! He lied and never sent the instructions. This is the worst delivery company and quite frankly they need shut down. I was not going to be home that's why I wanted to place instructions on where to put the package. I watched my cameras and also received a picture of where the package was placed. It was put in front of my house in the driveway for everyone to see. If something happens to my package, I'm suing UPS. This company shouldn't exist at all.

  Business Response

  Date: 07/10/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

• Initial Complaint

  Date:06/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3, 2025, our UPS account was illegally used to ship something to ************************************************************* and we were original charged $4.40 plus other fees from UPS for the weekly bill. On March 15, 2025, UPS realized that they never charged our account for the fraudulent shipment and then proceed to to charge us $30.21. Whereas, we pay both invoices minus the fraudulent shipment charges to bring our account to date. I report this to UPS.. spoke to someone named *** and asked that someone from UPS - Fraud contact me. (STILL WAITING) Then a couple of weeks later on April 7, 2025, another fraudulent shipment was done using our account number and we were charged $4.40 (April ********* - invoice) and then on May 17th, 2025 invoice we were charged $71.42 for shipment from April 7th - the shipment was sent ***** *****************************************). I went on line and found that both of these address were property that were for sale and abandoned.I am asking for the full credit plus all the fees to recognized on my account and more important for some one from UPS to tell me what they are going to do to protect my account from being used illegally.

  Business Response

  Date: 07/16/2025

  Thank you for bringing this concern to our attention. Our records indicate customer has received a full refund on all fees associated with their concern prior to the date on this complaint. A member from this office will reach out to customer shortly. 

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been delivered same package 3 times., I have returned to UPS twice and told them no one by that name at this address. I called to talk to an agent, he said I would receive a call back in 58 minutes. Never received call back. They dont seem to be interested in resolving their problem

  Business Response

  Date: 07/10/2025

  We sincerely apologize to the customer for the inconvenience caused in this matter. The shipper has been contacted multiple times regarding this matter. We sincerely apologize for the inconvenience and frustration this has caused the customer. Someone from this office will contact customer to inform them the shipper has been made aware of this issue. 
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tracking on this item is misleading/incorrect. It says that my package was delivered to the access point as requested, then somehow I refused it, then it missed a dispatch, now its late. I never refused anything, why was it delivered to access point ready for pickup then moved again.

  Business Response

  Date: 07/10/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was left at a untilitary door near the garage which is a few feet from the road, where anyone could easily take it. Our front door was only 10 feet away, the delivery person was being lazy. Tracking:. 1Z 0W9 1A0 YW 0584 0027

  Business Response

  Date: 07/10/2025

  Thank you for bringing this concern to our attention. We deeply regret any inconvenience or frustration caused by this experience. Our office reached out to customer via phone on (DATE) to address all their concerns. We informed
  customer that we will address this matter with all personnel involved with this delivery.

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An important medication was sent to me from Direct Meds on 6/20/25 via UPS Next Day Air Saver on 6/20/25. On 6/23/25, I looked up the tracking number on the UPS app and it said the package would be delivered the following day between 10 a.m. and noon. By 3 p.m., I received no package; I had to catch a plane so I rescheduled the delivery for today, 6/27/25. Yesterday 6/26/25, I looked in the UPS app and it said the package would be delivered today 6/27/25 between 10 a.m. and noon. By 3 p.m., no package had arrived; in fact, a UPS truck delivered a package to my house but they did not deliver the medication. I called UPS and was told that the driver had not picked up the package for delivery today, but they would deliver it tomorrow between 10 a.m. and noon. At this point, I would be astonished if that actually happened.

  Business Response

  Date: 07/10/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.
  

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped product to my customer using a box I ordered from the ******************** website - a box that UPS offers. The box is a 39" x 6" x 6" UPS triangular corrugated box, with their name printed on it. They want to charge me $41.32 in additional handling fees for this box because of - quote: "It still falls under Additional Handling-packaging." With no other reasoning. The bill states "non-corrugated" - but the box is corrugated, and they know that - it's their box afterall.When ordering the boxes on the UPS website, there is no statement saying that there is an additional handling fee for using this box.

  Business Response

  Date: 07/10/2025

  Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I shipped a high value package containing sports cards, from *********** to ************** on Monday June 23. I did it priority overnight and so on Monday night I started to check the tracking of the package and nothing had updated with tracking 1zt7g7j21311214626. On tuesday morning I had no update at all and tracking hadnt updated. I called the ups 1800 number and they told me that the package had been labeled as fraud Then was told i received a new tracking number and no one could tell me why it was marked as fraud or what was happening or where its destination was going to. On Tuesday night it scanned going to ********* and has been in ********* since This tracking when you click it now shows marked delivered at Preload in ********* ten. The issue that has been alarming to me when I call is that 2 of maybe the ten call center people said it was being disposed of. (The head of hollywood said they were reading it wrong and that it just says fraud and disposal complete because its the label it gets when it passes the test) But obviously its a lot of money that is at stake and I am so worried that something is actually wrong or if there was a way to halt it from being disposed of if that was the plan.I have been worried sick for days and have just had no luck getting real clarity on why a new label was made, where the final destination for the package is especially now that it got marked as delivered to somewhere.Any help would truly be appreciated. I have 15k insurance on this package, i can provide receipts of my shipping label purchased on my ups account. I can provide receipts from the person who bought the cards The issue is I cant get a clear response from anyone involved and there is no way of contacting nashville directly.Thank you

  Business Response

  Date: 07/10/2025

  After a thorough investigation, our security team has decided to intercept this package due to suspected fraudulent activity and misuse of UPS services. Consequently, UPS has exercised its right to refuse service to eliminate fraudulent shipments from our network.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23528422
  
  I am rejecting this response because: this is my issue about how clearly your communications inside your network are horrendous. My package ended up getting delivered to the recipient on Saturday the ******* one told me tracking had changed nothing it just showed up.
  
  
  
  
  The package when i spoke to someone who had information, was marked as fraud by accident and then cleared
  
  
  I was told by multiple people that the package was being disposed of mind you it had 15k of insurance on it. The way you guys handled this was absolutely atrocious. 
  
  
  
  
  Also i paid for overnight shipping, i want a refund on that. 
  
  
  The fact you claim you did a thorough investigation is absolutely disgusting because it is clear you guys did not
  
  
  This was one of the worst experiences i have ever dealt with.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/15/2025

  We thank customer for their additional comments. The customer was provided with the information this office had at the time the BBB concern was submitted to this office. Based on that information no further actions nor correspondence will be available. This office consider this matter to be closed. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23528422
  
  I am rejecting this response because: I want them to figure out why my package was marked as fraud because no one has been able to tell me why it happened. I want them to figure out why the package went to *********. I want clear information on how nobody has record of the new tracking record that was given to the package. The package got delivered with no one knowing and even after their investigation they have no answers on how anything happened. I need answers from them because this cost me 5 days of stress trying to figure out where this package was and still none of the responses have been suffiecient
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,I started this journey on 2/11/2025 disputing charges with multiple branches of UPS before the package was delivered. I ordered from a company back on 2/2/2025 for a total of $63.98 (minus shipping). I was notified on 2/7/2025 of a $51.34 charge on a package, which is ridiculous. I was told to reach out to get the charges canceled and delay package delivery until it was solved. I was told to refuse the package next so it would return to the sender. I didn't catch the delivery person in time and the package was marked as delivered and the driver claimed they would not take the package back as it showed delivered. I called back the following business day to UPS to get clarification on what I should do and was told the charges were resolved. 2/18/2025, I recieve a letter in the mail saying I owe the money again, $51.34. Upon looking at the invoice, I reached back out UPS for clarification and disputed the charges again. I was told by **** *********** she needed to check with their supervisor. I reached out several days later and received no response. I asked for the paperwork multiple times on this and clarification on why I'm being charged 80% of the packages worth. While I was disputing this and waiting to hear back from the representatives, I received another invoice for a late charge and now disputing both of these charges. I was eventually told after a month of no responses then to call 800 UPS again to dispute the charges with another email address and emailed on 4/8/2025. I was given a new timeline of a few weeks for someone to review my case. I reached out again in 6/24/2025 and got another email from **** ***********, who was not on this email correspondence to reach out again to 800 UPS to dispute these charges as UPS has now sent this to collections. I have received zero help on this package nor able to get in touch with the right department. Any guidance you can provide would be exceptional for this issue and removal from Collections.

  Business Response

  Date: 07/10/2025

  We apologize for any inconvenience the customer has experienced in this matter. A representative from our Corporate Office has reached out to the customer directly via telephone to discuss this matter further. Thank you. 
  

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********