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Business Profile

Delivery Service

United Parcel Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,844 total complaints in the last 3 years.
    • 3,246 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had two or more packages sent back after being on the truck for our home address. ************** ********************** is an Absolute Residential Address. It is a brand new town home community. I have seen the UPS truck come by many ********* are to list our address as a Residential address for myself (****** *****) and ****** ******** (she lives here also). After you list this as a residential address, our packages will be able to be delivered.

      Business Response

      Date: 07/11/2025

      Thank you for bringing this concern to our attention. We deeply regret any inconvenience or frustration caused by this experience. Our office reached out to customer via email on July 11, 2025 to address all their concerns. We informed customer that we will address this matter with all personnel involved with this delivery.Customer was provided with our contact information should they need assistance in the future. 

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shipped an iPhone 14 Plus and the item was lost by UPS. The tracking number is 1Z6R98300322437223. I dropped off the package on Wednesday, April 30th, 2025, at UPS Store #**** located at ************************UPS lost the package and closed the claim without providing any resolution. The issue is that the shipping label was created by a company called FSS Processing Center, located at *************************************. UPS says I need to contact them for information, but as the actual shipper, I believe UPS should be able to assist me directly rather than requiring me to go through the label creator. I have attached documentation that shows the actual value of the iPhone, the drop off label and the claim form that I'm unable to fill out because I'm not the label creator.

      Business Response

      Date: 07/10/2025

      Thank you for reaching out to us with customer's concerns regarding lost or damaged package. Per our terms of service agreement, all claim matters must be settled directly with the account holder who created the label. Therefore, we must refer customer to FSS ******************************************* to settle this claim.

    • Initial Complaint

      Date:06/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to have issues with UPS delivering packages to me. This time tracking said that a package made it all of the way to ************* from **********. But then tracking says "delay" with no more information. The next day I get a message that they only had an empty box and that they threw it away. So obviously I am not getting my package. Also it is their fault and their fault alone that I am not getting a package. When I call customer ********************** they tell me that I have to wait 8 days to file a claim. Why is this? They destroyed a package, lost or stole its contents and then I am supposed to wait 8 days to file a claim. Absurd. I have filed numerous complaints in the past with UPS and once again their customer ********************** is horrible. So luckily I was able to call ****** and they got a new unit sent out almost immediately. This is something that my son has been waiting for. Now however, the package is once again coming via UPS so there is zero guarantee that I will actually get it. I have been trying to avoid buying from any seller that ships via UPS because it just is not worth the trouble.UPS is a joke. I tried to get ****** to use a different carrier but they sent the replacement via UPS anyway. Coin toss on whether or not I will actually get it. Bunch of bumbling morons frankly...

      Business Response

      Date: 07/11/2025

       Thank you for reaching out to us with customer's concerns regarding lost or damaged package. Per our terms of service agreement, all claim matters must be settled directly with the account holder who created the label. Therefore, we must refer customer to NEWEGG to settle this claim.

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package was delivered and was not placed where I asked in a specific location. I called 2 days ago and spoke with someone with UPS and he stated he can type notes for delivery instructions to the driver because in my UPS account, there was no option to type info in. It just had a drop down box to select a location. So I told the worker the instructions and I heard him typing. He said he would notify the team. This morning, the driver did not place the package where I asked so I called UPS back. The person I talked to said that there were no instructions. So what did that guy do 2 days ago?!! He lied and never sent the instructions. This is the worst delivery company and quite frankly they need shut down. I was not going to be home that's why I wanted to place instructions on where to put the package. I watched my cameras and also received a picture of where the package was placed. It was put in front of my house in the driveway for everyone to see. If something happens to my package, I'm suing UPS. This company shouldn't exist at all.

      Business Response

      Date: 07/10/2025

      Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 3, 2025, our UPS account was illegally used to ship something to ************************************************************* and we were original charged $4.40 plus other fees from UPS for the weekly bill. On March 15, 2025, UPS realized that they never charged our account for the fraudulent shipment and then proceed to to charge us $30.21. Whereas, we pay both invoices minus the fraudulent shipment charges to bring our account to date. I report this to UPS.. spoke to someone named *** and asked that someone from UPS - Fraud contact me. (STILL WAITING) Then a couple of weeks later on April 7, 2025, another fraudulent shipment was done using our account number and we were charged $4.40 (April ********* - invoice) and then on May 17th, 2025 invoice we were charged $71.42 for shipment from April 7th - the shipment was sent ***** *****************************************). I went on line and found that both of these address were property that were for sale and abandoned.I am asking for the full credit plus all the fees to recognized on my account and more important for some one from UPS to tell me what they are going to do to protect my account from being used illegally.

      Business Response

      Date: 07/16/2025

      Thank you for bringing this concern to our attention. Our records indicate customer has received a full refund on all fees associated with their concern prior to the date on this complaint. A member from this office will reach out to customer shortly. 

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:06/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been delivered same package 3 times., I have returned to UPS twice and told them no one by that name at this address. I called to talk to an agent, he said I would receive a call back in 58 minutes. Never received call back. They dont seem to be interested in resolving their problem

      Business Response

      Date: 07/10/2025

      We sincerely apologize to the customer for the inconvenience caused in this matter. The shipper has been contacted multiple times regarding this matter. We sincerely apologize for the inconvenience and frustration this has caused the customer. Someone from this office will contact customer to inform them the shipper has been made aware of this issue. 

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The tracking on this item is misleading/incorrect. It says that my package was delivered to the access point as requested, then somehow I refused it, then it missed a dispatch, now its late. I never refused anything, why was it delivered to access point ready for pickup then moved again.

      Business Response

      Date: 07/10/2025

      Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package was left at a untilitary door near the garage which is a few feet from the road, where anyone could easily take it. Our front door was only 10 feet away, the delivery person was being lazy. Tracking:. 1Z 0W9 1A0 YW 0584 0027

      Business Response

      Date: 07/10/2025

      Thank you for bringing this concern to our attention. We deeply regret any inconvenience or frustration caused by this experience. Our office reached out to customer via phone on (DATE) to address all their concerns. We informed
      customer that we will address this matter with all personnel involved with this delivery.

    • Initial Complaint

      Date:06/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An important medication was sent to me from Direct Meds on 6/20/25 via UPS Next Day Air Saver on 6/20/25. On 6/23/25, I looked up the tracking number on the UPS app and it said the package would be delivered the following day between 10 a.m. and noon. By 3 p.m., I received no package; I had to catch a plane so I rescheduled the delivery for today, 6/27/25. Yesterday 6/26/25, I looked in the UPS app and it said the package would be delivered today 6/27/25 between 10 a.m. and noon. By 3 p.m., no package had arrived; in fact, a UPS truck delivered a package to my house but they did not deliver the medication. I called UPS and was told that the driver had not picked up the package for delivery today, but they would deliver it tomorrow between 10 a.m. and noon. At this point, I would be astonished if that actually happened.

      Business Response

      Date: 07/10/2025

      Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

    • Initial Complaint

      Date:06/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shipped product to my customer using a box I ordered from the ******************** website - a box that UPS offers. The box is a 39" x 6" x 6" UPS triangular corrugated box, with their name printed on it. They want to charge me $41.32 in additional handling fees for this box because of - quote: "It still falls under Additional Handling-packaging." With no other reasoning. The bill states "non-corrugated" - but the box is corrugated, and they know that - it's their box afterall.When ordering the boxes on the UPS website, there is no statement saying that there is an additional handling fee for using this box.

      Business Response

      Date: 07/10/2025

      Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

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