Complaints
This profile includes complaints for The Coca-Cola Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We visited World of Coca-Cola on 4/28/2024 at 4pm. Prior to entering we asked if all of the exhibits were open until closing or 6pm. The #1 on my family list was to take a picture with the Coke Polar Bear, but were turned away at 5:15 and were told you were shutting down for the night. We communicated we were told all exhibits were open until 6 and there were no signs that stated this specific exhibit closed early. I requested the ability to come back the next day or a later time or allow us to take a picture . We were told no and it was up to their discretion to close at anytime. I don't believe it was The World of Coca-Cola intention to mislead customers but as you can understand this is an issue. When you pay $72 to enter and were mislead is a high concern. I have emailed The World of Coca-Cola with on 3 different times and they will not respond. so I had to resort to making a public complaint. I would like the ability to come back and have ********* honor their stated and written offering. Thank you *************************
Business Response
Date: 08/06/2024
*****, thank you for sharing additional details of your experience at World of Coca-Cola with us. Please look for an emailed response soon. You may want to check your junk email box in case it lands there. ************Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 31st 2024, April 17th, and April 28th Products - 1 - ********** Fairlife 26g Protein Milk Shakes Chocolate 12 count and 2 ********** Fairlife 26g Protein Milk Shakes Vanilla 12 count. I've been in contact with you guys several times now and I'm tired of playing cat and mouse games.. I've been consistently buying the products to supplement since I have a weak immune system and usually its good but here recently its been some bad batches. ******, Chunky, and Sour. Sometimes it's a a home run with you guys or a huge MISS.Business Response
Date: 07/08/2024
Our sincere apologies for the problems with getting this resolved. We truly appreciate the consumer's loyalty and repeat purchases. We see that we have also received a direct email from the consumer late last week. A member of our specialist team will be reaching out directly to the consumer to come to agreement on a resolution and request some additional information since it seems there may have been additional purchases since this issue began based on the consumer's desired resolution.Customer Answer
Date: 07/08/2024
Complaint: 21954434
I am rejecting this response because:It's taken a little over a month to get the issue resolved. After the poor communication,lost packages,and the the quality of the product always being a hit or a miss. Just disappointed
Sincerely,
*********************Business Response
Date: 07/08/2024
We are truly sorry for all of the confusion and delay in getting this resolved. Rest assured that your feedback about the product helps us in ensuring quality in the future. We understand the frustration in not having received the promised mailings and we have reached out to the shipper to investigate for both shipments that failed to reach you. Although we understand that you reject our previous message, we will still be sending something to your provided address using a different shipment method.Customer Answer
Date: 07/08/2024
Complaint: 21954434
I am rejecting this response because: I'll accept it when the issue is resolved. Thanks for reaching out so fast **********
Sincerely,
*********************Initial Complaint
Date:06/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Cola,Recently your ********** Directives and FiFo Cooling System refused to participate in fixing marketing pages that were paid for in the total of ********* along with an additional ****** over the total billing history. Lightlife and ******* takes this seriously as does the Uom and Stop and Shop Contract. Please fix the directive.Business Response
Date: 07/01/2024
Thank you for contacting The Coca-Cola Company, ****************. I have shared your details with the appropriate management, and you can expect a response soon. Reference #: 02999981. ************Initial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 1st I purchased custom made ********* bottles for my father's 80th Birthday party. The website and customer service quoted that they may take up to 5 days to be created, and I have multiple emails stating that the whole process can take up to two weeks. My bottles were shipped May 15th, and arrived May 20th and missed the event. I phoned ********* to get a refund for my purchase as they didn't hold to their promises of delivery, and I was told a manager would call me back. It has been longer than 2 weeks and no one has contacted me. So, I just called again and was told by customer service there is nothing he can do, but that a supervisor would get back to me. I asked him when they would call me back, who would call me back, and what number they would be calling from. He said he had other calls to get too and hung up on me.Business Response
Date: 06/17/2024
Thank you, *******, for contacting The Coca-Cola Company. I have updated your record # 02948795 with the additional details you provided. You can expect a response soon. ************Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I uncovered property damage to my home on 1/25/** from failure of can/container packaging. Seven canned soft drinks completely or partially leaked out their contents, requiring the replacement of a kitchen cabinet which was damaged beyond repair. After contacting ********** I was informed that a small coded number printed underneath the cans was an expiration date after which they did not recommend using their product. There was no clearly labeled information on the container or the boxed packaging identifying this coded number as a packaged on date, expiration or use by date, or any suggestion that the container itself may fail after the printed date. The ********* representative suggested that they did not anticipate customers might store their products beyond the printed dates, and that the cans could have been inadequately coated on the inside to prevent the product from reacting with the metal can, causing microscopic leaks, or that the coating itself may have been dissolved by the product over time. I requested an investigation into the can failures, and filed a claim by phone, ref # **C06M017562, providing all requested packaging information to the representative. A CCMSI claim adjuster visited my home on 2/23/** to document the cabinet damage and inspect the 7 cans. These cans had 2 different codes (NOV2221CPD) and (APR**23CPC). Having received no response, on 3/20/** I reached out to the claim representative and received an email notification with copy of letter dated 2/28/** that they were unable to consider my damage claim because cans were out of date and that is what caused them to fail.I emailed the claims adjuster for CCMSI, ***************************, to please provide additional contact information, and that I wished to appeal this decision to Company officials. I have not received any reply to date. As a consumer I am concerned about inadequate labeling which does not identify a package failure warning, or possibility of dissolved coating contamination.Business Response
Date: 04/10/2024
****, the information you provided has been added to your case #******** with The Coca-Cola Company and shared with the appropriate management. Your case with the Claims Adjuster: Claim #: 24C06M017562 / Adjuster: *************************** *************)Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bad customer service I called like 15 this morning like 1120am on April 5th over and over because they keep hang up on me and I spend money in cola in **** in ******* ** this not the first ti,e this been going on for like 2 months and I lost money like total like ***** and thAT GUY COME BUT. Didnt fix it they only refill it that mess upBusiness Response
Date: 04/08/2024
Thank you, ***** for reaching out and providing the additional details about your concerns you previously shared with us. For your reference, here is your case number: 02898006. You can expect a response soon. ************Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Evey Sprite Zero 16 Oz bottle we buy upon opening it explodes as if someone shook it. We buy 6 packs from ******** Publix or a single bottle from convenience store. It's not just 1 time. I am tired of getting drenched, cleaning the floor or car. I tried to call company only to made to feel stupid. ****** wanted numbers off current 6 pack. I didn't see any. She's saying it's on shoulder in color or clear. Keep tilting bottle. Finally got so frustrated threw bottle across basement. It's not just this 6 pack. It's every Sprite Zero we have ever bought. Asked for supervisor but none available. She said she would send coupons. I will no longer buy ********* productsBusiness Response
Date: 04/02/2024
Thank you for the additional information, *****. I have updated the details for your case # 02894167 and have shared the details with the appropriate management. You can expect a response soon. Thank you. ************Customer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
******* called and irs taken care of
Sincerely,
*****************************Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased three cases from CVS (**** N Nappannee St) on Feb 14th. I just opened a new case today (Feb 19th) and the first can was cut in half. Unsure if this happened on the truck or in store. I will attach a photo.Business Response
Date: 02/19/2024
Thank you for sharing the details of your experience, *****. I have passed the information along to the appropriate management and you can expect a response soon. ************Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 6 pack of pineapple ***** from ******* on 1/30/24. I drank half of 1 bottle before noticing a black mold like substance on the inside of the side of the bottle. I had a total meltdown and I am traumatized about this experience. I will be contacting a lawyer.Business Response
Date: 02/05/2024
Thank you, ****, for providing details about your experience. The information you provided has been shared with the appropriate management and you can expect a response soon. ************Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 3 12packs of coke cans. the two cherry coke 12 packs leaked in the Infinity vehicle and its a mess!!!! I request, of course, replacement of the two twelve packs. Also financial restitution for the cleaning od my car. Carpet, cans must have exploded, ******* liner, leather seats are a mess..I HAVE USED YOUR PRODUCTS AND HAVE ALWAYS BEEN VERY PLEASED. bUT NOT THIS TIME. PLEASE FULFILL MY REQUESTS SO THAT WE CAN SETTLE THUS MATTER IN A FRIENDLY WAY.Business Response
Date: 01/18/2024
Hi *******. Thank you for contacting us. We are sorry to hear about your experience but appreciate the information you provided. I have passed it on to the appropriate management and you should expect a response soon. ************
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