Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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• 

  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Havertys' Furniture

  6650 N. Federal Hwy Boca Raton, FL 33487

• 

  Havertys Furniture Company

  3679 Roosevelt Blvd Birmingham, AL 35235-3193

• 

  Haverty's Furniture

  2000 Tamiami Trl Unit 225 Port Charlotte, FL 33948-2135

• 

  Haverty's Furniture

  1906 W Brandon Blvd Brandon, FL 33511-4814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a person who needs a special powerlift chair. My girlfriend bought a Powerlift chair from Havertys **************. We also took out an extended five year maintenance policy that the havertys salesmen pushed on us and we paid $300+ for the five year policy.When haverty was called they instructed us to call Guardsmen who the maintenance policy was under.They didnot honor the five year policy and had too many excuses on procedures that we had to follow and because we didnt follow this disqualified the $300+ policy. We had officially three more years on a paid in full policy for guardsmen maintenance The Powerlift chair squeaks while lifting and needs adjustments or WD-40.

  

  Business Response

  Date: 09/12/2024

  Hello, at this time Havertys does not have a customer account that reflects the following purchase using the customer information provided. Please have the customer reach out at their earliest convenience. Thank you.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details On 9/17/2023 I purchased a ********** Ultra mattress in King size, brand name ******* and ****** which is a brand owned by Tempur Sealy, for $3923.61 including delivery, From Havertys in *****************. My sales receipt number is 1009-4179158. This mattress is the top of the line extra firm option. We both have sensitive backs and require extra firm. The mattress was perfect when it was new. It is a repeat buy for us, we bought our previous ******* and ****** top of the line extra firm from the same shop more than ten years ago and it lasted much longer under the same usage. It is now now 8/21/2024, less than a year later and the mattress has lost its support where we sleep in it. It is sagging when we lie on it. We are both under 200 lbs and the mattress is only slept on roughly 70% of the time. I called Havertys and they sent out a technician to measure the sag. It came in at half an inch. Havertys told me it must sag three times that amount to be qualify for a refund or exchange. The technician said he was not allowed to press on the mattress to appreciate the softness and sag. It is unusable now. I could accept this condition after 3-5 years or more quickly in an under $1000 mattress but I paid for quality and workmanship. It is unacceptable that you should say you offer a ten year warranty but then require the mattress to be extremely saggy to qualify. A top of the line extra firm mattress that cost this much should stay extra firm for much longer than 11 months. It is no longer extra firm. It is wearing out very prematurely. To resolve this matter I would like a refund. This was way too much money to lose for us. I did go back to ******* and ****** parent company Tempur Sealy with this issue and they say that they can do absolutely nothing for me. They take absolutely zero responsibility for the condition of this mattress. I feel that the offer of the 10-year warranty was not made in good faith.

  

  Business Response

  Date: 08/23/2024

  Hello. Havertys will contact the customer, thank you.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch and electric recliner on August 25 2022 for *******. Less than 2 yrs the recliner quit working when I was in it , in reclining position, I am a 78 yr.old lady with chronic back issues and can barely walk and had to get out of this chair with it reclined which was extremely difficult. I called Haverty s and the service told me it would be ****** for service and the part would have to be ordered and sent to me with no refund if wrong part and would need to be there when service person to do repair. Didnt make any sense to me, how can I order part when I dont know what is wrong with it. So in frustration I didnt do anything for few days then my son turned recliner on side to check wires and it started working.there is obviously a short where button attaches to wire.It worked for 2 weeks and same thing happened again with me in it, reclined. This is a fire hasard and I want a refund asap.

  

  Business Response

  Date: 08/15/2024

  Hello. Havertys will reach out to the customer, thank you.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** and ******* purchased from Havertys in ********** on 10/4/2023. I have had the mattress less then a year and the one side of the bed has a dip in it. I can no longer sleep on the mattress as it is causing severe back pain. Havertys came out and said the dip was less than an inch and a half and there was nothing they can do to wait 6 months to see if it gets worse. I am unable to sleep on this mattress in is unusable and it is a very large hole like dip please see pictures. The tech that came said he has never seen anything like it before - he measured a one inch dip and Havertys is saying the dip is normal if less then 1.5 inches. The mattress is unusable I will have to throw it out and start from scratch. I corresponded with customer service they told me call back in 6 months if it gets worse because it is normal to have dips the funny thing is this is the only spot there is a dip. I asked for a store credit or another mattress they said no sorry nothing we can do. This is not right and I spent alot of money on a mattress that has is unusable I would like a full refund so I can purchase another mattress. I am very disatisfied.

  

  Business Response

  Date: 08/08/2024

  Hello, Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 08/08/2024

  I received a response from Havertys that states they will contact me to date I have not received a call.  Once they call I will be able to provide more information.

  

  Business Response

  Date: 08/09/2024

  Hello. Havertys will contact the customer, thank you.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Havertys gave me a store credit for the price of the mattress I used that store credit to purchase a new mattress  of a different brand. Since this was resolved I will continue to purchase all of my furniture.
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad business practices, poor customer expectation management for custom orders. I ordered a custom color section on 17June2024. I have my receipt that says 'custom orders take approx. 5 weeks', I remember the rep saying 5-7 weeks (she now says 8-10 weeks), havertys website says 'most special order items are delivered in 6 weeks or less'. I paid your company $3050 for a sectional with a receipt that's says up to 5 weeks. I've called multiple times and keep getting ETAs that are further away from what my receipt and the havertys website is using as a selling point (5-6weeks for custom orders). You took my money for a product I do not have. My receipt represents a contract and my 'contract' (receipt) says up to 5 wks from 17June when I paid you. The new ETA of the sofa to the local warehouse (not MY HOUSE) is SEPTEMBER! Why does my receipt say 5 weeks, your site says 6 weeks, the rep says 8-10wks and my ETA is still later. You took my money so I expect the product when you say. I have to call multiple times to even get an update. You leave us in the dark. All of these delays and we don't know the wiser because we don't hear anything unless we call. This is not how you do business. Delays can be expected but they should be communicated promptly especially for furniture. I've been sitting on lawn furniture for weeks and every time I call havertys its another delayed ETA. False advertising ---dont offer custom options if you can't always offer realistic delivery times! Get better manufactures if you can't give us realistic dates. Still waiting and no one can give a status on the actual sofa--its probably still pre-production--but how would I know, they don't update the customers!You have my $3k+ where is my product, keep your word! You trap me into purchasing this product with false promises of a certain delivery window, take my money then play around with delivering the product and the best you can do is 10% off ($100 credit plus $199 delivery fee waived). Unacceptable!

  

  Business Response

  Date: 08/06/2024

  Hello, Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the furniture from Haverty's once I purchased my new home. The furniture took a great deal of time as it was at the height of COVID and materials were very short in supply. I rarely use the sofa because of how it makes by entire body ache. I've been sitting upstairs on an older couch from Haverty's that's perfect!!! I've called several times regarding this issue to no avail

  

  Business Response

  Date: 07/19/2024

  Hello. Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:06/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a round cocktail on 06/26/2024 and when they delivered it on 06/27/2024 they delivererd a chairside table also but I didn't order it now they want a restocking fee of $119. He argued and told me I did order it but I didn't. I have a small house and I don't have room for it

  

  Business Response

  Date: 06/28/2024

  The attached receipt is not a Havertys invoice.  We have no record of a purchase from Havertys. 

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining room set and the guardsman gold plan January 20th, 2020 for $2,375.97. Recently I noticed some wear and tear with the table and chairs. The table has multiple chips in the paint and the chairs have stains that aren't coming out. Haverty's sent one small tube of cleaner for me to try. After trying that, it just got worse. They then sent someone out and he cleaned one spot and noticed it wasn't working so he stopped. I purchased the guardsman gold plan. The guardsman gold plan covers any accidental stains and damage to the table and chairs. Or, so I thought. I reached out to the manager at Haverty's and ********* and they aren't honoring the plan I paid $250.00 (before tax) for. I have the original documentation of the plan. Essentially they aren't doing anything to rectify this situation. Worse experience ever. Never purchase from this store and definitely never purchase the guardsman gold plan.

  

  Business Response

  Date: 06/21/2024

  Hello, Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchase a recliner section from Havertys furniture store on November 12, 2023. The purchased price was ********* . We put a deposited of $3,000.00 and financed the remainder $7,805.21. The delivery date was scheduled for December 20, 2023. In January 2024, I contacted Havertys about several of the sectional looking wore, one of the pieces made a noise, the end sofa would tilt and unhook itself when someone tried to get up. which was dangerous my grandchildren when they can to visit. There were large gaps throughout the sectional. I sent photos of the problem areas. On February 9, Havertys repairman, was scheduled to come and look at the furnitures, however, bad weather caused a delay, and it was rescheduled for around March 8, 2024. The repairman, can to look at the furniture and repair the piece that was making noise and the piece the was unhooking. They were not able to repair the broken piece because a part needed to be ordered. Another repair date was scheduled and the repairman came out and again was not able to repair the furniture, due to incorrect parts. Haverty's decided to provided me with a Brand New sectional. On June 1, 2024 another sectional arrived. I notice the bottom of the sectional looked used. It was scratched and wore and dirty. I contacted Haverty's immediately, but was unable to speak to the salesperson. and left a message. I received a call later that week. and a ticket was created for my complaint. On June 12, 2024. I received a call from someone from Havertys and was told all of the bottom were scratched and worn because it kept the furniture from sliding. My previous furniture was not scratched, worn and certainly not dirty. I believed this to be ridiculous and have never heard of such a thing. I spend $10K for new furniture and I expect nothing less. I don't want used furniture and I want it to be working properly. Sectional should not have gaps that can see through to the other side.

  

  Business Response

  Date: 06/21/2024

  Hello, Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased two couches (a sectional and a couch with a pull out bed) and an oversized ottoman. It took almost a year to receive the couches, but within week of finally receiving them we began to experience quality issues. Massive amounds of feathers began coming through the throw pillows, the ends of the sectional, most sat upon, were already noticably crushed down compared with the reat of the sectional. The material for the ottoman was shredding along the edges and wearing excessively. We called right away the store admitted the wear was excessive for the amount of time. They sent a service man to shave down the shredded edges and switched out the flattened couch ends. The store said the would get back to us about the throw pillows and the ottoman material. I lost track of time and realized they never called back. When I called them, they said it was beyond the warrantee. I have the extended warrentee, but they said it would not be covered. This is unacceptable. These couched were very expensive and this company needs to stand behind their products!

  

  Business Response

  Date: 05/20/2024

  Hello, Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The branch manager responded to my wife and me directly. He apologized for the length of time it took to resolve the issue and offered to replace the items we were not happy with. He assigned a sales person to work directly with us to make sure we were completely satisfied. We truly appreciate the company's efforts as well as the Better Business Bureau's role in facilitating this resolution.
  
  Sincerely,
  
  **********************************