Complaints

This profile includes complaints for Beazer Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beazer Homes Corporation

  2002 Summit Blvd NE 15th Floor Atlanta, GA 30319

  
• 

  Beazer Homes USA, Inc.

  4509 Creedmoor Rd STE 202 Raleigh, NC 27612-3813

• 

  Beazer Homes Corporation

  10107 Woodland watch Ct Charlotte, NC 28277-3894

• 

  Beazer Homes Corporation

  9121 W Russell Rd STE 200 Las Vegas, NV 89148-1237

• 

  Beazer Homes Corporation

  7030 Pointe Inverness Way Fort Wayne, IN 46804-7930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home in ********** on September 5th, 2024. Over the winter we have had issues with a bedroom that has been extremely too cold for any of our kids to sleep in. Everything they have tried to this point has not worked. Now they seem to not want to do anything else to remedy the situation. With the cold months almost behind us we have given literally all winter for this to be resolved with no luck. The bedroom is too cold at night to put a child in to sleep. This issue needs to be fixed asap. I am tired of the excuse of the bedroom being over the garage when the Pulte home we bought in the same area years ago had a bedroom above a garage without having any issues at all. Beazer prides itself in being the most energy efficient builder, but where is all the warm air going in this bedroom? I want this fixed.

  

  Business Response

  Date: 03/28/2025

  The Myrtle Beach Division acknowledges the receipt of the complaint referenced above and appreciate the opportunity to address this matter. We are currently reviewing the details of the claim and will provide the requested information as soon as possible. We appreciate your patience as we look into this matter thoroughly.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23104596
  
  I am rejecting this response because:
  Beazer Homes and the Myrtle Beach division, specifically **** has had all winter to resolve this issue without taking it seriously. They have until the end of April to completely resolve this issue in full.
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/07/2025

  Beazer Homes and the Myrtle Beach division are actively working to resolve this matter. Our representatives have been in communication with engineers from our HVAC vendor, who have visited the consumers home to conduct inspections. Additionally, have brought in insulation inspectors from ********** in an effort to pinpoint the root cause of the air balance issue. These efforts are part of our ongoing commitment to finding a solution. While we do not yet have a definitive timetable for when the issue will be fully resolved, please know that Beazer is continuing to work diligently on this matter. We take reported warrantable concerns seriously and will keep the consumer updated on our progress through his local Beazer representatives.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new construction home from Beazer; we closed August of 2018. February 28, 2025, I attempted to turn on the *** we have not used it since October/September 2024. I left it running for an hour but the house never cooled down so I turned it off and opened the windows and turned on the ceiling fans. I contacted an *****************, HV** repairer and they came out March 2, 2025. I was informed that the ** unit was installed improperly. Two different metals was used for the connection, aluminum to copper. The technician explained that using those two metals causes corrosion and that is what happened to my unit. He also explained that the fluid had drained out and that is why the house wouldn't cool. I asked how often the fluid gets replaced and he said it should not need replacing as it should last the entirety of the life of the ** unit. He said he's seen this with a few other houses in the area as well.I did a quick ****** search myself and it states that aluminum and copper should not be used as it causes a galvanic corrosion reaction, meaning the aluminum will corrode rapidly when in contact with copper, especially in moist environments. I then contacted the Beazer complaint line and spoke with ******************** Professional, Kelona Seta. I explained the entire situation and she first, stated that she spoke with the West Field Manager of **** ******* and they confirmed that using aluminum to copper was okay to do and the manufacturer does it all the time and there is nothing Beazer can do. She referred me to speak to **** ******* directly.I contacted **** ******* and spoke with a manager that stated, the technician that came to my house was incorrect and it just happens sometimes. He stated its perfectly safe to use aluminum and copper and there was nothing he could do.I believe Beazer and there contractors are intentionally cutting corners and yielding faulty results which the homeowners have to bear.

  

  Business Response

  Date: 03/21/2025

  The Phoenix Division for Beazer Homes appreciates the opportunity to look into the concerns listed by the homeowner and present clarification. "******* Unit Specs" from 2022 indicates there is a "Copper tube/enhanced aluminum fin coil -5mm diameter on 1.5-3.0T". Additionally, "******* Unit 2 Specs" from 2024 states "5mm diameter copper tube/enhanced aluminum fin coil"
  
  Further the manufacturer documentation from 2010 states "******* has evaluated the use of aluminum line sets on its split systems. Provided the contractor uses a Z.R.C. Worldwides Cold Galvanizing Compound on all copper-to-aluminum and brass-to-aluminum joints, we have found there is not a significant impact to the reliability of a system. Therefore, if the installing contractor correctly uses the above referenced compound, ******* will maintain all standard and extended warranties on the applicable systems."
  
  This unit received a 5-year parts warranty on it rather than a 10-year parts warranty due to lack of registration. The installer of the unit, **** ******* confirmed they have not been called to the home since the ** Start up in 2018. The units do require regular maintenance, including changing register filters every 30 days, as well as a yearly "tune up" of the unit.
  
  As stated, the aluminum to copper connection is acceptable during installation. We will be denying the request for reimbursement.

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the contract with Beazer Homes and put down $10000 honest deposit towards to home price few months ago. They were planning to finish home and do closing around May 2025. My aim was get ready for closing financially. But things went south and I am not able to get mortgage for my future home. I requested my honest deposit back but they said no. So I need your help to get my money so I can recover faster financially. Thank you in advance. Here is the e mail that I sent for refund request. 01/16/2025 ****** *******/ Beazer Homes ***************************************** ******, **, ***** Subject: Request for Refund of $10,000 Deposit Dear ******, I hope this letter finds you well. I am writing to formally request a refund of my $10,000 deposit for the property located at ********************. ******, **, *****. Unfortunately, due to unforeseen financial challenges, I am no longer able to proceed with the purchase of the home. I recently faced significant expenses related to my work as an owner-operator truck driver. Over the past months, I incurred high costs on repairs and maintenance for my truck, which ultimately had to be sold. Additionally, I needed to invest in a newer truck to continue my business, further straining my finances. These unexpected expenses have caused delays in managing my bills and increased my credit card balances. When I applied for a mortgage, I was informed that I no longer qualify due to my current financial situation. Regrettably, this means I cannot move forward with the purchase of the home. I kindly request your understanding of my circumstances and ask for the return of my deposit. I greatly appreciate your cooperation and assistance during this challenging time. Please let me know if any further documentation or information is required to process this request. Thank you for your attention to this matter, and I hope for a favorable resolution. Sincerely,****** **** ************

  

  Business Response

  Date: 02/21/2025

  On August 22, 2024, Beazer Homes received the Conditional Loan Approval letter from Mr. ***** lender (see attached). According to our contract, the buyer is required to provide evidence of obtaining a conditional loan approval within 30 days of signing the contract (July 28, 2024). This requirement was met within the specified timeframe.
  However, beyond the 30-day period, if the buyer is unable to secure a loan, it is at Beazers discretion to decide whether to refund the ******* deposit. Given that it has been seven months since the contract was signed and the home is nearing completion, we have decided, in accordance with the contract, to retain the ******* deposit.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed water damage on the drywall ceiling. I contacted ************* they sent service manager name *** to be inspect the ceiling. He looked outside for 2 minutes and said he didn't see anything. I had to ask If he would be willing to go into the attic to see the actual spot. He came back the next day. He climbed up to the attic and stated that he didn't find anything. He also stated that based on his finding Beazer position is to not take any responsibility. My next-door neighbor is having the same issue at same spot of his house. Beazer **** came out multiple times but couldn't find the issue, it turned out roofers did not seal vent when the house was built. He is having mold in the attic because of it. This is workmanship problem by Beazer. I expected a better workmanship on a $650k home from Beazer.

  

  Business Response

  Date: 02/14/2025

  Beazer Homes Maryland Division has reviewed this matter. Unfortunately, due to the age of the home, the warranty on the roof expired on 9/13/2018. Additionally, it is unclear whether any roof maintenance has been performed since 9/14/2017. We generally recommend roof inspections and maintenance every 2-3 years to ensure longevity and address any potential issues early.
  Since the roof warranty has expired, we suggest that the homeowner reach out to their homeowner's insurance provider or a third-party inspector to assess and address any deficiencies in the roof that may have resulted from lack of maintenance. We will gladly review any inspection reports provided by the homeowner for further evaluation.
  Its important to note that each home is evaluated on an individual basis, with circumstances unique to each property. As a result, different factors may impact the outcome of assessments for different homes within the same neighborhood. If the homeowner disagrees with our current evaluation, we encourage them to contact **** for mediation, as outlined in the Limited Warranty documentation. Alternatively, they may submit additional information or inspection reports for further consideration.
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Signed contact with Beazer Homes for a home for *************************************** on August 21, 2024. It was to our understanding and also in the contract that the Completion date would be November 2024-January 2024. That is what is stated for completion on our contract.-Beazer would not give us a response on confirmation of this completion date until Dec 27th, 2024 when the Beazer Construction Manager ****** ***** responded in an email stating "I dont see why we cannot be done with your home in the time allotted."-The same Construction Manager ****** *****, sent an Update Email on January 9th stating "Regrettably the power situation has gotten worse. They are going to be delayed another couple of months due to an incorrect easement situation."-The easement issues with our home is an error made by the builder and developer, not the power company. The easement has to be correct for the power company to connect power. The builder will have to redraw the plans for the easement to be correct, further delaying power connection. -We looked at other options with builder within the same neighborhood but all other options were $100,000-$130,000 more in price and out of our budget. We were not open to sacrificing living in another neighborhood and the builder would not come down in price on any other homes available to fit our financial needs. -The builder is refusing to return ******* money even though they have not fulfilled their obligation of giving us a completed home during the time on our contact. -The builder has also relisted the home for sale even though we have request termination of contract and have not sent it out as of January 24th, 2025. The home was relisted on all real estate websites on January 23rd, 2025. We are not on default with the builder and termination of contract has not been completed. -We are requesting return/refund of ******* money to resolve this issue.

  

  Business Response

  Date: 01/30/2025

  Beazer Homes acknowledges your concern regarding the delay in closing, which has been caused by the power company's incorrect easement situation. We understand this situation has been frustrating, and we apologize for any inconvenience this has caused. As requested, we reviewed the circumstances with our local leadership team. After careful consideration and in accordance with the terms of the contract, we have made the decision to terminate the contract. Based on the terms of the agreement, we have retained the ******* money and option deposit as outlined in the estimated completion date section of the signed agreement which allows Beazer Homes up to two years to complete construction from the date of contract. 

• Initial Complaint

  Date:01/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new build in 2021 from Beazer Homes. Since move in, a cabinet draw fell off (they fixed it). We had two plumbing issues due to backup and was told by a plumber that the system was installed with cheap parts and placed in bad locations which reason for recurring issue. We also had a water pipe explode in our garage from the wall to the water heater due to faulty parts. We now have a water leak in our laundry room on the second story. Im disgusted that this company is allowed to stay in business and build homes. This has been a nightmare and they refuse to take responsibility for any of it. I dont want this happening to anyone else and they need to be stopped from continuing to build peoples homes.

  

  Business Response

  Date: 01/06/2025

  Beazer Homes ******* has been in contact with this homeowner, and we are actively addressing their concerns. All updates are being communicated to the homeowner directly.

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I contracted to purchase a home from Beazer Homes in ****** at *********, ******, **. During construction, Beazer made significant and undisclosed alterations to the foundation, including cutting post-tension tendons and excavating large sections due to plumbing errors. These changes caused widespread structural cracks that materially and adversely impacted the home's value. Beazer also failed to disclose grading defects that rendered over 10% of the lot unusable, misrepresented the home's square footage, and refused to address these material issues despite my repeated concerns.Before closing, Beazer issued an ultimatum by the next day to either close on the structurally compromised home or cancel the contract. I was forced to cancel, leaving me with substantial financial losses, including appraisal fees of $995 (****************) and $570 (Fairway Independent Mortgage), and a non-refundable $1,000 flooring deposit. These losses total $2,565. While Beazer acknowledged the possibility of reimbursing the ***** Fargo appraisal fee, they refused to cover the remaining expenses and conditioned reimbursement on my agreement to waive claims for additional compensation.Beazers actions demonstrate a pattern of misrepresentation, non-disclosure, and disregard for their contractual obligations. Their refusal to address valid concerns or provide full reimbursement for my documented losses has caused significant financial and emotional distress.Desired Resolution:I request that Beazer Homes reimburse me the full $2,565 for my documented losses and take responsibility for their breach of contract and failure to uphold fair business practices.

  

  Business Response

  Date: 12/26/2024

  Beazer Homes Phoenix Division has offered to reimburse the consumer for the $995 fee paid to ****************. Additionally, the consumer was refunded their ******* money deposit, despite our company not being obligated to do so under the terms of our sales contracts. The consumer works as a realtor and is familiar with the homebuying process and the procedures following contract cancellation. No further actions or monetary refunds will be issued by Beazer Homes.
  
  

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22709813
  
  I am rejecting this response because:
  

  The reimbursement for $995 offered by Beazer was incomplete. Beazers requirement was for me to sign away any of my additional rights if I were to have accepted that offer. I have additional financial losses, as previously stated, due to Beazers breach of contract. I know this because I am a *********** Agent and understand contract law. Beazer was legally required to reimburse the ******* deposit due to their breach of contract, based on their own contract terms, due to materially and adversely affecting the value of the home by removing vast sections of the foundation and thereafter creating structural issues with the house, as confirmed by a General Contractor, as well as other undisclosed major issues caused by Beazer. A refund of my losses, due to Beazers incompetence and fraudulent efforts to cover it up, is the least they should be offering.

  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 01/07/2025

  We stand by our decision to reimburse the $995 fee paid to ****************. The consumer has been refunded the ******* money deposit despite our company not being obligated to do so under the terms of the sales contracts. Additional expenditures on the part of the consumer were his choice. Beazer Homes considers this matter closed.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22709813
  
  I am rejecting this response because:
  

  This matter is not closed because the company has done nothing to fix Beazers breach of contract. You never reimbursed the $995 ***** Fargo fee because you required conditions when offering that reimbursement. The only choice that we made was trusting Beazer to build a structurally sound house,which they did not. Appraisal fees are a lending requirement, not a personal choice - they are a contractual obligation by Beazer (which we abided by). In addition to appraisal fees, we advanced other fees, in good faith that Beazer would uphold their side of the contract to build a structurally sound house. That was Beazers whole obligation in the contract. When Beazer breached the contract by constructing a structurally unsound house, Beazer became legally responsible for refunding ******* money. We demand that Beazer compensate the remaining amount of money we are out by Beazers breach of this contract.
  
  It is a fundamental obligation of accountability for Beazer to address these losses. Beazers response is shocking, especially since the circumstances truly warrant punitive damages,given the extent of Beazer's misconduct. Now, based on Beazers response, I am being forced to further escalate. I am sending full documentation to the Arizona State Attorney General for continued investigation into Beazers deliberate and reckless disregard for proper building standards and fraudulent behavior.

  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaints involves an improperly installed ******* **** unit in out new home. We live in the Beazer Home development in *********, ** by the name of ************************. We moved in to the new home in October of 2021. The **** unit was installed, tested and approved by Beazer in September of 2021. The installer was ******* H. ******** of Seaford, DE. The **** was not properly installed and was not level. Over time the lack of balance caused water to pool in the unit when the furnace was running and not drain properly. Over time the heat exchanger and inducer started to leak in to the rest of the unit causing corrosion. The unit is covered for parts up to 10 years, but not labor. It will cost us $5,500 to have the unit repaired and balanced properly. We think Beazer and Metcalfe should share the cost as the unit was not installed correctly in the first place. I am not in the **** unit installation business and expected to be treated fairly, and in good faith.

  

  Business Response

  Date: 12/19/2024

  The ************************ is reviewing the consumer's submitted request and will follow up directly to discuss further.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beazer homes like ripping off disabled veterans. We purchased a house in ********* in 2021, at the end of 2022 we submitted warranty claims for issues in our house. We went back and forth with the *** and then were ghosted. We had a massive plumbing issue that caused us to reach out to the warranty department again. The ***, **** has informed us because we didn't follow up enough according to them (even though there were multiple calls and texts) our warranty has expired. This is ridiculous, we did our due diligence by ***orting the issues on time and trying to get them resolved and now Beazer is trying to get out of fixing our house.

  

  Business Response

  Date: 11/14/2024

  The ************************* for Beazer has spoken with the homeowner and reviewed the items of concern as well as a misunderstanding in regard to processes. When a case is closed there is an auto generated email that is delivered to the homeowner stating the case was closed and if for any reason the work wasnt completed or closed in error, please let Beazer Homes know.
  
  Items of concern identified by the homeowner are: 1) Kitchen faucet is leaking - Homeowner informed faucet would be covered through **** and when contacted by the homeowner, a new faucet will be sent. Upon receipt Beazer will send our plumber to install. 2) Second bathroom that is not used very often may have a leak. Our team to send a plumber to inspect the shower and if determined there is a leak, a remediation company using a thermal camera will check for a water leak inside the walls. Caulking in the secondary shower is a homeowner maintenance item; however, as a courtesy Beazer will take a look at this as well. 3)There is a dip in the upper-level sub floor. Beazer will send a framer to inspect and correct if needed.
  
  We are pleased to work out misunderstandings and address warranted concerns with our homeowners.
  

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  House Closing: 2/26/2021. Amount $480,510. Address: ********************************************** *******, **. *****. Improper grading and installation of drainage lines in backyard during construction caused rainwater/irrigation to pool in center and rot out sod. Beazer was notified well within our one-year warranty period: Case #'s ********* (6/21/21), ********* (10/04/21), ********* (06/23/22), ********* (12/22/21), ********* (07/13/23) were created by Beazer without resolving problems. Beazer informed me in writing, that this case was transferred to our *** (100% controlled by Beazer) for "further action." I was informed by the ******************************** Management, that funding of my repair was not possible at the present time due to "lack of funds." (not my problem)Beazer replaced the sod twice during this period without addressing the underlying problem of improper grading and lack of adequate drain lines directing the "runoff" to the sewer system at the street in front of our property. The new sod rotted out both times from the continual standing water and dampness leading to continual mud across our backyard rendering it useless for any social activity since we moved into the house.Desired solution by Beazer: Contract with a well-qualified Landscaper to regrade backyard, install necessary drainage lines to ensure runoff to the street sewer system and resod the backyard. Time is of the essence because Beazer is near to completing the remaining condominium units and will soon turn the *** over to the property owners leaving us with financial problems that are their responsibility. Supporting documents are too numerous to attach as PDF to this file. They are available by email or mail upon request. *** ******** **********************************, Ga. ***** ************

  

  Business Response

  Date: 10/17/2024

  We appreciate the opportunity to look into the drainage issue mentioned. Regarding the cases mentioned without resolution, our customer care team has been very proactive in addressing the concerns through multiple measures including regrading, resodding, and the installation of drain boxes and rocks. Last year, our customer care manager had also scheduled a landscaping drainage assessment, which was completed showing no deficiencies at that time. Currently, our customer care team has opened a new request as a courtesy to have a landscape contractor reevaluate the drainage concerns mentioned. Please also be aware that some items may fall beyond the scope of the Beazer Homes Limited Warranty, and therefore they will need to be addressed specifically by your local HOA.