Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pulte Group has 364 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  PulteGroup Inc

  3225 N Lafayette Drive Florence, AZ 85132

• 

  PulteGroup Inc

  19188 W Centerra Dr Scottsdale, AZ 85260

• 

  CTX Mortgage Company

  2301 N. 4th Street Flagstaff, AZ 86004

• 

  PulteGroup Inc

  20145 W Jackson St Buckeye, AZ 85326-5091

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about Pulte Homes, I bought a house from Pulte Group in ******************* of **********, *******. Closing of house was done on July 19th 2022. During Oct -Nov 2022 when the temperature outside started dropping, I felt that our room temperature keeps dropping below what is set of thermostats. In Nov 2022, I discussed this with customer representative and from this time I kept following up with them, Pulte sent TSI energy solution to check air leaks and TSI found multiple leaks however as per Pulte leaks could be there here and there, I was not sure then what was the benefit of having TSI checks for leaks and anyone who visits can feel the air leaks clearly still its not an issue for Pulte. Pulte visited the house and removed baseboard in around Feb 2023 to check sealing etc. and as per them all looks good. Now last month I have got email that whatever was possible for Pulte they have checked and they want to get HVAC checked and they will put back baseboard again and check back again in winter if required at this moment they have exhausted all options and do not have any solution. This all investigation is happening with lot of delays and I want Pulte to promptly resolve this issue rather than dragging as it is impacting my and my familys life.Few lines from reply I gut from Pulte - I know that were now getting into warmer weather, so if this persists, we can re-visit when the weather gets cold again, but we have exhausted all of our options and are not able to find any warrantable items at this timeSituation I am facing The ground floor is unusable at all in winter 1.We have to keep wearing socks and coats whenever we are downstairs.2.Our HVAC runs continuously to keep the temperature more electric and gas bills for me in winter.3.My kids get sick due to low temperature, happened multiple time.Few of the readings I took in Dec, thermostat was set to 72 degrees. Pictures were sent to Pulte.Living Area:Reading 1 - **** F Reading 2 - **** F Pulte ******** Center:Reading 1 - **** F Reading 2 - **** F Reading 3 - **** F This problem is in ******** center, Kitchen, Dining and flex room. Mostly areas that touch's garage though leaks are there in other areas as well. Flex room doesn't touch garage still issue is there.

  Business Response

  Date: 06/21/2023

  Division Manager of ************* followed up with the homeowner to understand his concerns. Will follow up with our vendors to see what additional steps can be done to address the temperature variance in the home. CCM will meet with ** on 6/28/23 as well and will discuss next steps.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home on March 29, 2022. As we approached our one year Homeowners Warranty walk, I identified that the **** pad was propped up by pavers which were stuffed underneath the pad to make it even. I believe the pad was improperly placed and suspect it could fail. DiVosta brought in the sub contractor that installed the pad who indicated they thought it was fine despite not resting uniformly. The sub contractor is not motivated to provide a response which holds them responsible for a proper installation. DiVosta is not responding to my continued requests to properly resolve the issue.

  Business Response

  Date: 07/27/2023

  On June 21st  ******* received a complaint from a homeowner in our Talon Preserve community regarding warranty concerns. A representative from DiVosta spoke with the homeowner the same day to address the concerns on their home. During the conversation the homeowner expressed their main concern to be that of an ** pad out of level on the dies of their home. To date the work which was agreed upon by ******* and the homeowner of leveling the ** pad has been completed. The homeowner has been provided with the proper channels if they have questions or warranty concerns in the furture.

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased and moved into a new build home (from Pulte) on 1/19/22. Ever since then, we have experienced terrible warranty customer service. Delayed or complete lack of communication/responses to communications, a rotating carousel of warranty managers causing continued delays in getting warranty/repair work scheduled, and complete lack of caring or general incompetence on the part of warranty managers when scheduling work. We have work orders we requested to be submitted since last October that have just now been catalogued to schedule work. We have a very long list of reasonable 1 year repair items (included in the purchase of the home) that were all communicated and discussed in January, with maybe 15% of the total work scheduled and completed to date. The majority remaining has not been scheduled or actioned upon in any way.Vendors continue to show up scheduled to complete something unrelated to what we were told they would be onsite to work on, or Pulte continues to undersell the work involved to the vendor, meaning they take multiple days to complete instead of hours or one day. They fail to schedule the vendor for the correct thing/amount of time, meaning we end up having to be rescheduled to finally appropriately accommodate the scope of the work to be done another 5-6 weeks later.This entire process after closing has felt like a joke, where we as valid Customers of Pulte are no longer valued or care for once Pulte has our money at the time of signing. Their sites all clearly state warranties and 1 year included repairs work, which were all discussed and communicated before our 1 year close date, as required. They fail to meet the bare minimum requirement in so many ways, and continue to beyond inconvenience homeowners.There are many email chains that can be viewed outlining continued issues (with still current Pulte employees), or can also be provided if they are no longer available as the employee left Pulte. Open items list has been shared before.

  Business Response

  Date: 06/29/2023

  Meeting completed with the homeowner on 6/5 regarding their concerns. Painters were scheduled on 6/6-6/7 for paint touch **** The sod/yard work was scheduled to be completed by 6/9. The material that is needed for the ******** replacement is scheduled to be delivered on 6/7, and the wall cabinet/crown molding is scheduled to be delivered on 6/14. Once received, the ********* will be scheduled to install this material, and complete all interior door adjustments on 7/13. At that time, the painters will return with the ********* to stain the ******** and complete any touch *** around the doors. The back sliding screen door and scratch in the glass on one of the windows has been turned into the manufacture for evaluation. Once that is complete, the vendor will reach out to the customer to set up an appointment. All this was communicated to homeowner in person on 6/5.

• Initial Complaint

  Date:06/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were looking to buy when we found ******************** development. After talking to *********************** the centex sales person we were assured that if we entered into a contract with them that the 5k ******* money we deposited would be refunded to us in the event that they weren't able to provide us with a home loan through their mortgage company. After being denied a loan based on our debt to income ratio we're were informed that centex would not be refunding our ******* money. Their mortgage contact even said that we would receive a refund based on the denial letter. *********************** then tried to get us to enter into another loan agreement with one of his "buddies" that then asked for more money in order to get the loan approved. After deciding to pause the newest proposal offered by ****** and his"buddy" we received a notice that our contract had been terminated due to a breach of contract, this after we received a letter telling us our contract was canceled due to financing. They changed the wording in our termination contract so that they could withhold our funds. It's not right for them to be so misleading and deceitful. How many other families have they hurt?

  Business Response

  Date: 06/29/2023

  These concerns have been addressed and resolved by the *********** division. 

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in contract to buy home from this Builder. we are almost 3 weeks away from closing but due to vandalism home got water damaged. Most of the dry wall soaked in a water for more than 24 hrs. They use cheaper restoration company and didnt removed all the wet dry wall. when we reached out to the builder sales consultant she said they are not going to remove those wet drywall since they use hot air to dry for more than a week. Now we are in serious risk that mold we grow back later in the future. We asked builder we dont wanted to buy damaged house since we are paying money for brand new but they threatened to keep deposit if we cancel the contract. We worked hard for that money we deposited to build the home. This attached picture I took when I walked through with them and those drywall has stain and looks very dirty and they are keeping those drywall. Any help will be appreciated?Thanks

  Business Response

  Date: 06/06/2023

  Hello,

  The vandalism is unfortunate. We have hired a ************************ company and we are following their recommendations to repair the damage. We have also offered to allow the customers to transfer to another lot in the community. Please let ** know if any additional information is needed.

  Thank you,

  *********************, VP Construction - **********

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex room doors are not correct one side hits the base board and it needs to be reframed again. This issue was addressed at closing. Nail pops that were fixed about 7 weeks ago are popping again. My back wall dry wall is wavy. My front and back doors don't close properly. Crack in ceiling by wall that is wavy and nail pops. Front masonary needs to be finished tuckpointing (ticket in for about 5 months) and my front stoop and garage cement have cracks in them ( we were told hairline are fine but they are more then hairline). Kitchen cabinets were supposed to be adjusted at time of closing and was promised by a Field Manager that is no longer there. I have an email trail of the request and responses dating back to 01/01/2022. Somethings were addressed but they are not complete and we have been in the house since 12/21/2021. I feel Pulte is just dragging their feet and don't want to deal with their mistakes and won't live up to their promise of fixing the issues regardless if the person is still working for them or not. I have done everything in my power to have these fixed and my next will be getting a lawyer if this is not addressed.

  Business Response

  Date: 06/06/2023

  Division Manager of ************* reached out to homeowner to understand her outstanding concerns from her build process. Homeowner will provide her inspection reports and email communication from her CM to support her concerns. The DM and CCM will review and provide an update to the homeowner on next steps. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Pulte close of escrow 05/2022 and to date have had multiple issues arise. Not just us but our whole community. Problems ranging from stucco, to drywall, and even plumbing. The reason we sold our old and bought a new home was to live problem free from repairs. Because of unknown problems and not knowing what Pulte will refuse to fix, we have had to spend unnecessary money on home warranty for repairs. We have reached out to Pulte multiple times regarding our microwave/oven appliance that stopped working suddenly overnight. To begin, a temporary unit was installed for our home to close escrow, because the unit we chose was delayed due to COVID. We have not received a call from anyone regarding when our unit will be installed and we are now past a year. We have advised Pulte look back at our closing documents to verify that our appliance was not installed and no signature or initial was provide at closing for that item. To include, notes were made at our final walkthrough that our garage windows (which have been put in) and appliance still had to be completed by Pulte. We have had to go out and buy a microwave because of Pultes delay in their response and our also requesting reimbursement for the item.

  Business Response

  Date: 06/07/2023

  The missing appliance has been located and is scheduled to be installed. 

  Thank you.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house at ********************************************. After purchasing the house, most of the time I did not live there since I still work in Boston, but found I consumed equal, or even more gas compared with my neighbors who live there 24/7. It does not make any sense since I do not live in the house most of time and set much low temperature (55 vs 70). I called the gas company two times, and their technician came and did not find any problem. Then I found that the most warm air from the heater went to the front of the house, you can feel a strong airflow out of the air outlet, but it was very weak, and barely felt the air flow at the back half of the house, special in living room, the air outlet in the living room is more closer the heater. The problem is the thermostat was in the living room. This is why the heater kept running and consumed a lot of gas and my gas bill was very high. I believed that the duct in the back of the house was partially blocked, and it pushed the warm air to the front of the house. I urgently requested a service to check and fix the problems.The technicians of HVAC Company do feel much less air flow in the back of the house, and they did not check the blockage of the duct and only turned up the fan speed. They didnt do the diagnosis of duct blockage and asked Pulte to find another vender who can do the diagnosis. But Pulte refused to do it and asked me to find a company to do the diagnosis. I dont think this is the right way to solve the problem and to do business. I ask Pulte to find the proper vender to do the diagnosis of duct blockage and fix the problem. Otherwise, extra gas or electricity (in summer for air condition usages) will be continue consumed and I will continue to pay high gas or electric bills that I should not pay for.

  Business Response

  Date: 06/02/2023

  To Whom It May ***************** or around January of 2023, Custom Comfort (**** system original installer) visited the home to review the system due to the customer's concern over gas usage. During the visit they did not find any obvious issues within the operation of the system in totality. As the customer stated there was a difference in CFM from vent to vent in various locations throughout the home. This is not uncommon due to duct size, distance from furnace etc... However, the speed or force in which air exits the duct work is not indicative to the temperature within the room. It was found during the visit that the ambient temperatures at that time were consistent throughout the home. 

  With respect to overall gas consumption, each home is lived in differently based on the individual needs of each customer. Couple this with the varying gas appliances that each customer may or may not have each one can and will have a different level of consumption. Additionally, gas providers each have preferred providers that charge different rates for each unit of natural gas utilized, this can also be a contributing factor.

  The gas company nor the **** could find any issues with the system as a whole.

  Sincerely,

  Pulte Homes of ****

   

   

  Customer Answer

  Date: 06/02/2023

  Complaint: 20120903
  

  
  I am rejecting this response because: Gas usage is an indication of an air duct problem. The air flow in back of the house is much less than front of house, special in living room that is closer to the heater. I did not find the situation in my neighbors house. This is a clear problem for my house and cant not be denied. I ask Pulte to find an proper company for duct brockage diagnosis.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 06/09/2023

  To Whom It May **************************** has been sent to the customer asking for their availability to speak about their concern with the **** system.

   

  Sincerely,

  Pulte Homes of ****

   

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20120903
  
  I am rejecting this response because: I did not receive any communication from Pulte. Also just would like to clarify that I called HVAC Company and they never said there is no problem, just mentioned that they do not have equipment for duct diagnosis. Pulte can contact me by email, ***************** as before or call me at ************.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:05/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a home 05/11/2023. We moved from texas to ******* into our new build home on 05/27. When we arrive we found they had not completed items on the initial walk through several which were hazardous. We have lights handing down from the ceiling, several sprinklers that are broken spewing water into the yard, holes in the Sheetrock, refrigerator that is used and leaking and squeaking, sink godet doesnt retract and so many more items to mention.

  Business Response

  Date: 06/29/2023

  The Pulte ********** division met with the customer and all has been resolved as of 6/5.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home in a November of 2021 we are still awaiting repairs to be completed and have been promised time and again this would be addressed. Some of these issues are a safety concern. My husband and I have tried reaching out to Pulte including senior management and again, no resolve. We have lost money and vacation time taking days off of work when no one has showed as promised. We need our home fixed. Weve paid 455k for a house that is sub par quality.

  Business Response

  Date: 06/29/2023

  ******** Division ************* Manager, ************************* has been in communication with the homeowner,  as well as Columbus Division Manager of *************. *************************. Vendor work started on 6/13/23 and should have been completed by 6/14/23.