Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  PulteGroup Inc

  3225 N Lafayette Drive Florence, AZ 85132

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  PulteGroup Inc

  19188 W Centerra Dr Scottsdale, AZ 85260

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  CTX Mortgage Company

  2301 N. 4th Street Flagstaff, AZ 86004

• 

  PulteGroup Inc

  20145 W Jackson St Buckeye, AZ 85326-5091

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home from Pulte homes 11/11/2022. At that time the garage door that was installed was wrong also ceiling was bowed at the time of closing was told they would be taken care of. since then they told me that the door was on back order i contacted door manufacture and they told me they have door in stock. also no one has been out to look at ceiling. Since then my ac unit out side has sunk do to ground sinking . I Emailed them about these issues ( this is how they say to contact them) Sent e mails may 7 and again on may 22 no reply . I have talked to other home owners and they are not getting any replies from Pulte so any help with my issues would be great

  Business Response

  Date: 05/31/2023

  Hello *****,

  Please accept our apology for the lack of communication and the delay in our action to rectify outstanding repairs. The local customer care team will be addressing your concerns promptly, ************************* is the customer care manager for your community and he will be communicating with you to coordinate and schedule the repairs. We had a temporary issue with our customer service email but that is resolved now, the best way to contact us is through the homeowner portal on the Pulte website, ************* email: ************************************************ or phone ************. ****'s email is: ******************************************** and you should hear from him in the next 24 hours.

   

  Thank you,

  *************************

  Division Manager of *************

  ******** **********************

  Customer Answer

  Date: 05/31/2023

  I have no problem with response but the email I sent was 5/7/2023 with no response and 5/22 also have e mailed **** with no response so I guess we will see what happens 

  Business Response

  Date: 06/29/2023

  ******** Division ************* Manager, ************************* has been in communication with the homeowner and has scheduled vendors for the requested repairs. The homeowner has decided to only work on exterior items at this time and will have interior items addressed during the yearend Built to Last process. 

  Customer Answer

  Date: 06/29/2023

  He did contact us may 31 but as of today June 29 nothing has been addressed including garage door which has been since nov of ********************************************************************************************** holes . We are at this time considering contacting our attorney about these issues.

  Business Response

  Date: 08/02/2023

  Pulte, ******** Division ************* Manager, ************************* has been in communication with the customer. He is scheduling vendors to address the pending repairs. The customer has decided to only work on exterior items at this time and will have interior items addressed during the Built to Last (year end) inspection. 

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I closed on our home with Pulte January 2022. At our walk through of the house we discussed with the builder, our real estate agent and our assigned Pulte Warranty Manager about issues that needed to be resolved with our newly built home. Through out the process Pulte's Warranty Team has put off work orders or sent people out that did not complete jobs. We were without hot water for over a month went we moved in due to an issue with the hot water heater. This was an issue at closing. We are still having dry wall, flooring and cabinet issue. These are only a few unresolved work orders that we have repeatedly informed Pulte about. I personally have had two video recorded walk throughs of the issues with my home with our Pulte Warranty agent. Promises have been made with two different Pulte Warranty Agents that were never kept. We have not heard from our agent in month despite reaching out via text, phone call or email. I have also informed Pulte's ******************* of the lack of communication on our agents part. Many issues have been disregarded and the condition of these issues have only gotten worse the longer they have been ignored, for example our drainage issues that was discussed a year ago and our irrigation system issues that are contributing to the flooding we are having on the side of our house. Pulte has continued to send our companies that did not complete the job they were sent out to do or have not showed up at all after scheduling a date and time for them to be here. A painting company they sent our even got paint all over our carpet and my clothing.

  Business Response

  Date: 05/24/2023

  *********************** spoke with the homeowner on Monday 5/22/23 A meeting with the homeowner has been set for Thursday 5/25/23

  Pulte Homes has previously agreed to address the yard drainage issue and will be scheduling this within a 2-3 week period.

  The other issues will be looked at on 5/25/23 and all warrantable items will be corrected.

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20087802
  
  I am rejecting this response because I will not accept a half done job on my house. I am keeping this claim with BBB open until ALL items are taken care of. If further action needs to be taken I will. I have paid way to much money for my home to have it not completed. 
  
  Sincerely,
  
  ******************************************

  Business Response

  Date: 05/25/2023

  A meeting is scheduled with this homeowner on Tuesday 5/30 to review her concerns once again.  

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20087802
  
  I am rejecting this response because:
  Again i will not be closing this complaint until the work has been completed. 
  ********************************************************************

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 2nd payment of this bill . Which was not late , i paid the amount shown. I was told wrong info by pulte when i called that i was responsible for this bill- wrong!I paid so i did not incur late fees, but then went down to riverside tax office and they said i should NOT have paid. Now i hear from my neighbors that they are having same problem with getting the tax bills paid that pulte is responsible for. I want a refund for the 2nd payment i made and want them to pay the bill. I did not move into my property till sept 2021 and i recieved and paid a supplemental bill i was responsible for. I had to file a complaint to get them to pay a 2020 tax bill i was responsible for , after the *********** pulte *********** misrepresented a lot of info to me on the 2020 bill- they finally paid. I want to be reimbursed for this mispayment i made and was lied to by pulte when i called. Thank you ***************************

  Business Response

  Date: 05/23/2023

  This complaint has been forwarded to the Pulte **************** to review, a response will be given once this has been reviewed. 

  Customer Answer

  Date: 05/30/2023

  I want to await the company response before i answer or accept . As you can see they have not responded yet with answer - only to look into it 

  thank you, ***************************

  Business Response

  Date: 06/12/2023

  The homeowner has been contacted by the Local Southern ********** Division & notified of the status. Taxes rolling July, that is why the bill is in Pulte's name. Taxes run on the fiscal year beginning July 1 - June 30th

  1st installment 7/1/21 to 12/21/21

  2nd installment /1/22 to 6/30/22

  Taxes were collected from the close of escrow, 9/27/21 to 1/1/22.
  
  

  Customer Answer

  Date: 06/12/2023

  I paid my secure taxes for 2021 - pulte did not . I have statement from ********* tax that i am not responsible for pulte 2021 secured tax in there name.

  i have filed complaints with 2 **************** agencies and sent them all info . 
  pulte will lose.

  Business Response

  Date: 06/21/2023

  The Pulte Homes Southern ********** Division has been in contact with the homeowner & our position has been discussed. At this time our stance remains unchanged, no further action. 

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20075578
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/21/2023

  BBB-

  The Pulte, *********** Division has received and responded to this rebuttal. This is a sales concern. Our sales team has assured the homeowner that everything financially has been taken care of etc. The *********** division leadership has responded back to this case stating no further action will be taken. 

  I see that the homeowner has rejected the case again with no further explanation. Please let me know if you need any additional information, and close this case out as answered. 

  Thank you! 

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20075578
  
  I am rejecting this response because:
  Pulte does not understand they are responsible for any 2021 taxes with there name on .

  i paid my 2021 supplemental - **** has my name on .

  pulte 2021 supplemental - 2nd payment with no penalty was paid by me after ************************* lied to me and said i was responsible .

  i paid then went down to riverside tax office and found out i am NOT-responsible for any tax bill with pulte name on it . I want to get reimbursed and have pulte pay there bill . 
  as you can see in attachment i paid for any tax **** which had my name on it, including my 2021 supplimental bill. And 2022 bill.
  I want to get reimbursed for my $2198.47 paid by me on 4/11/22 that ************************* told me i was responsible for,and has pulte name on it.

  does not matter anyway ,i have filed a complaint with 2  ca state agencies ,both whom have told me i will get reimbursed by pulte ,and now am ****** off and will seek interest .

  and when pulte reimburses me , they will then have to pay 4/11/22 amount to county of riverside 

  pulte does not know how to read tax bills and have lying employees.

  will not allow me to download file- too big but is 4/11/22 pulte supplimental bill i paid 
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/23/2023

  Better Business Bureau:

  The dispute is over tax payments.  Pulte, and Pultes Tax Consultant have reviewed and confirmed that Pulte has paid all the required taxes.  This has been communicated to the customer, but the customers does not agree or understand. Please see the attached screenshot of an email explaining the situation.  

   

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5th, I paid the $8,000 ******* money and selected a lot for my new home. A few days later I was told that I couldn't keep my initial lot selection because it didnt meet the community repetition rule. I was then asked to choose another lot, adjacent to my first selection, which I reluctantly agreed to. Then, I signed the purchase agreement, believing that the issue had been resolved.A couple of days later I went to the Pulte Homes ************* to finish my interior design selection. I paid the design deposit of $5,539 on March 28th. After that, I started waiting for the construction.Later I was told that my house would start construction on April 21st. On April 20th, I was told that they couldnt start building my house because it still didnt meet the repetition rule. This time, they asked me to choose another elevation and color scheme for the exterior of my house, which was deemed to work by them.On May 15th, suggesting that I might need to revert to my original lot selection. This conflicting information not only confused me but also made me question the competence and understanding of the repetition rule within Pulte Homes.Furthermore, on May 16th, I was informed that I might have to select a lot in a different section, completely contradicting my initial intention of building my house in the cul de sac section.I am now seriously considering not proceeding with Pulte Homes Sunterra for the construction of my new home.I have already paid a total of $13,539, and yet there has been no progress toward building my home. The fact that my money has been held by Pulte Homes for an extended period, without any process, has not only caused me inconvenience but has also resulted in financial loss. The funds were withdrawn from my high-yield savings account, causing me to lose the interest that would have accrued during these two months. Additionally, I am unsure of the timeline for the return of my money if I decide to request a refund.

  Business Response

  Date: 05/24/2023

  On Thursday May 18th our General Sales Manager reached out to the customer to apologize for the circumstances and our part in the situation. We offered several alternative lots and an elevation upgrade for free to help resolve the necessity to pick an alternative lot. They asked to speak with the ** of Sales as the customer did not like the options presented. On Friday May 19 the ** of Sales and General Sales Manager called to again apologize and offer our available solutions. The customer asked for a few days to decide if they wanted to accept our offer or if they would prefer to cancel. On Tuesday 5/23 the customer sent our Sales Consultant a text that they would prefer to cancel and we have agreed to return their ******* money and deposits. We are sending them a termination agreement for the customer to sign and will then process their refund. 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is Pulte's Mission Statement/Guarantee! We won't just build you a new home. We'll also stand behind it.Pulte homes are built for life and the way you live it. Peace of mind comes from the thoughtful *********** design, quality craftsmanship, and a warranty you can rely on. A cinder block wall can last a very long time and can be a great investment if built and maintained properly. Typically, cinder blocks are made of concrete and offer considerable strength, stability and insulation. When built and maintained properly, cinder block walls can last for decades well over 50 - 100 years before having to be replaced. Moreover, if special precautions are taken and the wall is frequently maintained, it could last for even longer. With that being said it has only been under 3 years and many of the homeowners are experiencing the same issue this is NOT an isolated incident!!!! I have included pictures of the deterioration of the walls in our community and expect you to stand behind those very same words that made ** choose Pulte as our home builder!!!! It is apparent our walls were not built or sealed correctly. I was able to confirm this with a professional opinion and was advised they did not seal/dig deep enough to cover the wall base. Beazer homebuilder is currently experiencing the same issues in a development they built which led the homeowners no choice but to file a class action lawsuit. We are pretty confident that the home builders use same sub/vendors as most of the home builders do in the local area. I have requested Pulte to right this wrong and make the necessary repairs to the cinder block walls in *********************** This is a safety concern (could cause injury, death or property damage) and is an eyesore in the community. We are asking you to take a proactive approach and correct this design flaw before it becomes a larger problem. At a minimum and OSHA certified inspector should be brought on to provide a professional opinion.

  Business Response

  Date: 05/17/2023

  5/17/23- I left voicemail for homeowner to call me about the block walls. Based on the photos provided it looks like Efflorescence. Per the National Pulte **************** Warranty section **** Efflorescence is the white powder that can appear on the surface of a masonry wall. It is caused when water seeps through the wall, dissolving salts inside of the structure. The water then evaporates, leaving the salt on the surface. This is a normal condition; therefore, the Builder is not responsible for efflorescence. If the entire face of a wall is covered with efflorescence, the grade at the top of the wall should be checked to ensure that water is not entering between the wall and the damp proofing membrane. The Builder has established proper grade at the time of closing. Per the photos it only appears at the base of the block wall. If the Homeowner modifies the grade with additional grading, plantings, or any other obstructions, there *** be an increased chance for water intrusion that *** lead to efflorescence occurring. For information on cleaning efflorescence, refer to Section 12.7 of the Limited Warranty. Based on our records we have not received any contact from the homeowner to our warranty center since 9/7/21. Also attached is walk book information from May of 2020. 

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a house with pulte group in *******, ********* for which we signed a purchase contract in March 2022, the closing day was February 24, 2023. We have been living in the house over 2 months now and waiting for some repairs and replacements to be completed, the floor of the entire house is chipped, the masters bathroom walk in shower is a disaster, the person that installed the tiles didnt have the proper tools to cut them and they look horrible, they removed the glass a manta ago because someone was going to come fix the tiles and still didnt and the glass is still sitting in my bedroom, I have 2 babies and this is very dangerous, the kitchen cabinets are damaged and not even finished, and on top of everything, I paid over $70,000 in upgrades, all of them were not delivered the way it was supposed to be and I have many more issues pending to be resolved which I reported. before the closing and they told me that I should go ahead and close and promised that in the first weeks they were going to take care of everything and nothing happened, the construction supervisors dont even have answers and keep telling us to contact the warranty manager and every time they have someone come in our house to fix something, they make the issue even worse they have not solved anything for me, this has become our worst nightmare and we feel cheated.

  Business Response

  Date: 05/10/2023

  Our team is working directly with the customer to resolve any/all issues they have.  We are dedicated to insuring the home is right and the customer is happy.  We will continue to work directly with the customer to insure the items are taken care of.  

  Customer Answer

  Date: 05/10/2023

  We dont want to accept or reject the business response until we see results, after over 2 months of going back and forward it is hard to believe, we just want to get everything done  and right, that is what we paid for. We will send a response before the 7 day period. 

  Business Response

  Date: 05/26/2023

  We are committed to getting all pending items taken care of.  Our field-based managers are taking the lead on this to insure we are able to bring closure to all open items.  

  Customer Answer

  Date: 05/27/2023

  The field manager came this week to go over all the issues but we still dont have any scheduled dates for repairs. We will accept when they are finished and we are completely satisfied with the work. 
  

  thank you 

  Business Response

  Date: 06/05/2023

  We are working with the customer in an effort to get all issues taken care of in a timely manner.  Our field managers are evaluating the claims and setting the correct expectations in an effort to bring closure to the issues.  

  Customer Answer

  Date: 06/09/2023

  2 weeks have passed since last response we sent and since then, nothing has happened, they sent me the schedule but no work has been performed. 

   

  Business Response

  Date: 07/11/2023

  We have a ************* Manager and a Senior CCM assigned to this home.  All services are scheduled and we are managing the intended outcome.  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a condo located at *****************************************************************. I paid $600,000 for the condo. We moved in 1/2/23. The condo has a significant number of deficiencies including:Never installed the backsplash in the kitchen an option that cost me $2,000 Molding in kitchen and bathrooms not installed Stove is dented No water refrigerator Did not install all the grab bars another option we paid for Doors not properly installed cabinets warped dings and dents throughout the condo Poor painting Dealing with Pulte **************** is painful. I submitted tickets in early January and repeated entering the tickets again in early May I have tried

  Business Response

  Date: 05/12/2023

  We have been constant contact with ********************** throughout this process. The tile backsplash was installed on 5/11/23. The grab bars have been installed. The plumber fixed the water line to the refrigerator. The painter has gone through his unit and did a bunch of drywall and paint repairs. For the small dent on the stove by control panel, H/O originally told ** not to worry about. We did tell him; he should reach out to Whirlpool to open a service request and have them take a look at it. Our appliance warrant is done by Whirlpool directly. The broken threshold for shower that was cracked has been replaced. ********************* has an issue with one part of his countertop, it is granite which has veins in it. There is a vein he did not like and requested it to be replaced. As a courtesy we are replacing that one section of countertop. There is nothing wrong with the top it is a visual item. The cabinet doors have been ordered to be replaced. There was an issue with the shower door and that has been fixed. We have an appointment with Mr. ******** to see what is still outstanding 5/16/23, this is the first time he is available to meet.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20034778
  
  I am rejecting this response because:
  

  They have not installed the back splash.  They have not gone through the condo to address the paint and divot issues.  They have not repaired the stove. They have not repaired the thresholds.  They have not repaired the closet door.  As a courtesy they are going to replace the counter they damaged?  It is under warranty.  Believe me these guys are full of it.  Not sure how they know which cabinet is defective.  The communication is awful.  

   

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/19/2023

  The Pulte *********** ************* team has been constant contact with ********************** throughout this process. The tile backsplash was installed on 5/11/23. The grab bars have been installed. The plumber fixed the water line to the refrigerator. The painter has gone through the unit to complete a number of drywall and paint repairs. Regarding the small dent on the stove by control panel, the team provided the Whirlpool information to open a service request and have them take a look at it. Our appliance warranty is managed through Whirlpool directly. The broken threshold for shower that was cracked has been replaced. ********************** has an issue with one part of his countertop, it is granite which has veins in it. There is a vein he did not like and requested it to be replaced. As a courtesy we are replacing that one section of countertop. The cabinet doors have been ordered to be replaced. There was an issue with the shower door and that has been fixed. We had an appointment with Mr. ******** to address anything outstanding 5/16/23.

  Customer Answer

  Date: 05/21/2023

   
  
  

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the initial purchase of our new home at *************** we were flooded with documents that needed to be signed. One of those was with Pulte Mortgage. Later it was disclosed that we had the option not to use them for our mortgage. As a consumer, I could have paused the process and asked more questions but instead I paid the required fees for the mortgage application and a future appraisal of the home to keep the process moving forward. It was explained that if we did not use their mortgage company that the appraisal fee would be returned to us. I believe that their statements were misleading and deceptive since we were not given the opportunity once closing date was announced to opt out of using them for our mortgage. Pulte Mortgage also claims they ordered an appraisal 3 days prior to us being notified of the closing date. However, the appraisal itself is dated many days after our notification to them that we would not be using their services. Another way that Pulte Mortgage conducting deceptive business practices is by requiring us to acknowledge higher and higher mortgage rates via esign docs in 2022. Yet as rates came back down not one document was sent to adjust to a lower rate. Again, to a consumer this is a misleading and deceptive practice on their part. I also wonder why Pulte Mortgage requires the appraisal BEFORE the building of the home. Most mortgage companies recoup that fee at the closing because the appraisal is requested at the COMPLITION of the building process. I wonder if this is not the 1st time Pulte Mortgage has pulled this stunt.

  Business Response

  Date: 05/05/2023

  Customer logged a submission in regards to the attached information with the ************************ (***) as well. Since the context of the attached information is in regards to processes and actions taking place with the separate entity, Pulte Mortgage, PulteGroup will not be able to officially respond with any pertinent details or response on behalf of Pulte Mortgage. We have officially passed along the details of this complaint to Pulte Mortgage, and they are aware of and will respond to it via the *** submission according to applicable regulations.

   

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 20017427
  
  I am rejecting this response because:
  

  This is not a resolution. My complaint to the *** is about them being accountable for how they used misleading and deceptive practices. The *** will look at their practices and hopefully they change how they treat future customers . A resoltion for me is simple ... return my $550.

  
  Sincerely,
  
  *************************************

  Business Response

  Date: 05/05/2023

  Any refund requested is to come from Pulte Mortgage, not PulteGroup.  Pulte Mortgage is in the process of responding to the *** complaint separately to address the request.

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but i will submit a complaint against Pulte Mortgage. Also, I have file the complaint against Pulte Mortgage with the ************************************ so maybe it will wake someone up what is going on there.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from ********* Village by Pulte in November 2022. The builder bullied me into giving him a 10 on the survey and he ensured me that repairs would be fixed. I still have a screen missing from the bottom BDR, which is a security issue. I have listed my concerns and Pulte said they would fix it. I have been called a troublemaker by one of the Senior CCM from Pulte Group. Im not asking them to rebuild the house, just simply asking them to fix what should have been done prior to closing and plus the builder gave me his word that my issues would be fixed and repaired. Interesting that Pulte Group website states that Pulte helps veterans with housing, but yet I served on active duty Army for 30 years and I cant get Pulte to do simple repairs.

  Business Response

  Date: 05/11/2023

  We will honor our agreements and work to repair all warrantable concerns.  ***************** manager is scheduling an appointment with this homeowner to review the open items.  ***************** leadership will assist our ************* manager through the process.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid a premium for our property in ****************** and during our final walk thru on December 16, 2022 the construction manager told us that we had a nice size backyard that extended to ******** Point Road. I should note the sod was laid within a foot of this dirt road, and two trees were planted in the center of the yard. This placement of the landscaping plus the comments by the construction manager clearly gave the impression the property or more specifically the backyard extended to the road. Two weeks after moving in on January 13, 2023 we noticed that a large Pine Tree in our backyard along ******** Point Road was dead. We contacted warranty who informed ** they were not responsible for trees and more importantly the tree was on our property therefore our responsibility. The dead tree has been removed. Our issue. When we filed a request to build a fence the ***s informed ** that in reviewing the plot the property did not extend to the road as they originally implied. Our new property line is almost 12 feet from the road. Furthermore, Pulte mistakenly planted the trees along our property line that will need to be uprooted before a fence could be installed. With 12 feet between the new property line and the road I requested a three-foot variance to go around the trees. The *** has refused. Pulte clearly used deceptive sales practiced making this property appear more desirable for sale. I should point out that my neighbors were also told their property extended to the road. In fact, two next-door neighbors have built their fences out to the dirt road. I have since received an email reminding me that the work order to move the trees was cancelled by me, it stipulated again that the trees must be moved before installing a fence and informed me I am under surveillance by the ***.

  Business Response

  Date: 05/30/2023

  The dead tree has been removed. The local HOA is reviewing HOA related issues with the homeowners. 

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20016096
  
  I am rejecting this response because:  As noted in the complaint the issue was not the dead tree, this was to emphasize that Pulte and the *** stated the dear tree was on our property.  After repeatedly saying that our property extended to ******** Point Road, and only after the survey was conducted by me; does the *** now claims the property line ends 13 feet from ******** Point Road.  Like other neighbor's we want the *** to approve a variance so we don't need to uproot trees planted along our property line.  We were sold this property by Pulte and the *** even stated (in an email) that our property extended to ******** Point Road.  All we are asking is a variance of 5 feet from the 13 feet of  land you said was ours so we can build a fence. 

  The ***'s plan is to uproot the trees, allow ** to build a fence, in what is now the center of the property, and leave 13 feet of land unattended to grow wild and attract insects (Ticks).  My neighbor's fence extends to ******** Point Road (see picture attached) I'm only asking for 5 feet.   The *** cannot engage in selective enforcement and needs to apply the rules uniformly.       
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/05/2023

  Please see attached*

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20016096
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/06/2023

  Im not sure what clarification you require. My expectation was that Pulte would stand by their verbal and written commitment regarding the property size and not resort to a Buyer Beware mentality. 
  
  Deceptive Sales Practices:
    1.  During the sale in July 2022 Pultes Sales Agent said the backyard extended to ******** Point Road.
    2.  At the final inspection in December 2022 Pultes construction manager commented on the nice size backyard and told/ confirmed to us it extended to ******** Point Road.
    3.  When we notified Pultes *** about a dead tree that bordered ******** Point Road they wrote to us (email Feb. 15, 2023) that the tree was on our property and therefore our problem. 
  
  Now Pulte is pointing to a Plot (poorly drawn) saying we were lied to by their agents and the property is 13 feet short of ******** Point Road.  Pultes ascertain is forget what you were told you should have been able to read the maps Pulte provided. 
  
  Selective enforcement
  The *** must have *****ed variances to other homeowners to construct their fences either bordering ******** Point Road or very close to the road.  In previous correspondence I posted pictures to confirm this fact.  For what ever reason the *** is telling us previous correspondence that the property was our is incorrect and that they have now designated it Common Area. 
  
  The *** is required to uniformly enforce the rules. They cant ***** a variance to one homeowner and deny us. 
  
  My wife and I have seriously discussed moving due to what we feel are the lies and harassment by Pulte.  The problem is that home values in this community have actually declined.  A home across the street from me sold in Oct 2022 for $582,000, now its listed at $550,000. 
  
  I now realize my mistake, trust but verify. Its obvious Pulte does not stand by their verbal and written commitments.  I should have had the survey, at a $500 cost,performed before purchasing.  Pulte deception would have become known and I would have not have purchased this home.