Home Builders
Pulte GroupThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 557 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/24/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in contract with cintex - ************* *************, ** and supposed to close it by 2nd Dec 2022 but due to immigration issues I have to leave this country soon and my company HR have provided letter with the explanation and same has been sent to sales rep and he said will get the refund after management approval and no need to attend closing. After repetitive follow **** now sales rep sent me a contract cancellation document stating that amount will retain by seller which is worrying that my 32k hard earned money will not be refunded. Pls help me here as I have to leave this country due to immigration issues.Business Response
Date: 01/03/2023
Thank you for bringing your concerns to our attention. After speaking with our team to determine what transpired during the course of your purchase, we determined that the appropriate course of action is to refund your deposit. We apologize for any frustration that this delay may have caused you. For over 70 years, Pulte has built homes with the homeowner in mind. We know that you have many choices when it comes to entrusting a company to build a new home. And we hope that you will choose us should you decide to build a new home in the future.Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Uday ThedlapuInitial Complaint
Date:12/23/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The grading on the property that the house is located, is done not to proper code requirements. During rainy season the water flows toward the house not away from the house.A lot of standing water next to the house till the puddles vaporize.The low elevation of the backyard next to the patio is unusable for extended periods of time & the continuous wetness causes house ********************** hazard.Unfortunately the limited warranty of one year was not enough for the second owner, me to realize the problem. A large company like Pulte should not be able to hide behind 1 year limited warranty to avoid proper practices.I understand other owners in this community have similar problems.To correct this problem a French drain diverting the water or proper regrading is necessary.Business Response
Date: 01/06/2023
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
I will be contacting the Southeast ******* division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.Customer Answer
Date: 01/07/2023
I sincerely hope that Pulte will correct the grading problem. I am not sure from the e mail you sent me whether the BBB or Pulte is going to evaluate this problem.
I am anxiously waiting the response & hoping for the best.
Sincerely
***************
cell ************
Email *******************
Business Response
Date: 01/20/2023
I have forwarded this communication to the Southeast ** leadership team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your service.Customer Answer
Date: 01/23/2023
The chain of emails so far is very noncommittal. They get forwarded to other local branches with no solutions or any outcomes.
I feel as I am wasting my time, so far. Let's hope that I am wrong & Pulte Group will finally take responsibility & correct the grading on my property.
I am very anxious to resolve this issue ASAP, without back& forth emails.
Sincerely
***************
My email: *******************
cel: ************
Business Response
Date: 02/06/2023
***********,
The grades and ****** were established by Pulte to ensure proper drainage. If proper grades were not established initially, Pulte would have regraded the yard or ****** for a period of one year as defined in the warranty, provided notification from the owner was received within the one year period after the close-of-escrow, which is 6/18/2019. Your notification to us comes more than 2 years after the expiration of the warranty coverage. Pulte will take no further action on this matter.Customer Answer
Date: 02/07/2023
Complaint: 18632407
I am rejecting this response because:As I mentioned repeatedly in my comments the contractor is responsible to build to local codes & should not hide behind 1 year warranty that is not sufficient enough to detect the problem.
Their response is is eventually going to catch up with them as I will repeat my injustice to whoever will listen.
Sincerely
Sincerely,
***************Business Response
Date: 03/08/2023
I appreciate your perspective regarding your case. We stand firm that this matter is closed.
If you still feel as though the solutions offered are not acceptable or within industry standards, I would like to refer to you to section 7 of the warranty guidelines on page 17 of the attached warranty. You have the option of requesting mediation of your Warranty request by providing written notice to ***************************************** (PWSC). Their contact information is included on page 17 of the warranty for your reference.
We are confident in our decision in this matter. Please let me know if you have additional questions or concerns. Thank you.Customer Answer
Date: 03/08/2023
Complaint: 18632407
I am rejecting this response because: please read my complaint & comments in my previous email. Again Pulte refuses to take responsibility for very poor grading that should be done correctly originally.
Pulte is hiding behind limited 1 year warranty that is not sufficient to discover the problem within that period.BTW The gutters at the roof were installed with improper pitch. The water that accumulates there after the rain stands there for weeks till it vaporizes.
There are many other issues that the owners in this community complain about it.
THAT IS PULTE AT ITS BEST, WE DONT STAND BEHIND OUR WORK, WE HIDE OUR POOR WORKMANSHIP BEHID INSUFFICIENT WARRANTY.
Sincerely,
***************Initial Complaint
Date:12/22/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon To whom it may concern,As a proud disabled veteran that served the country and a man of integrity that now serves the community working for LVMPD. Im reaching out in need of some assistance with a matter involving Pulte Homes in *********, **, and my ******* money in the amount of $19,000 given as a deposit for the purchase of a new home for my growing family consisting of my spouse, three boys and baby on the way.On June 22 a contract was signed with Pulte Homes to buy a new house using the VA loan but also contingent on me selling my current ************ to utilize the proceeds as down payment. With the unforeseen events occurring in the entire country and the rise of interest rates I have seen myself forced to reduce the sale price of my home three times for a total amounting to -$50,000 and had lots of showings of the property but no solid offers.The mentioned contract that was contingent on the sale of my house to use the profit as a down payment also had a VA addendum that states if I cannot obtain the VA financing, I have the option of a refund of all deposits and Pulte Homes will not honor the addendum. Instead, they have decided to keep my ******* money and create a certificate of credit for another three months after the expiration of the contract on December 6th, 2022. On several occasions I told them I wanted out of the contract because my home was not selling and to give them a chance to put the house on the market for other potential buyers, but because of their high inventory of houses not selling they continued to make new efforts to keep me and my money. I didnt want to break the contract forfeiting my hard earned $19,000 that was originally saved to help purchase a vehicle for my oldest son now 16. I sacrificed the savings that was destined to help purchase a vehicle for my son for a bigger purpose that will benefit the entire family and now kindly asking for some assistance in the recovery of those funds. Thank You.Business Response
Date: 12/28/2022
************************ originally signed up with us to purchase in June of this year (2022), with a target walk through date of 12/1/2022 and a closing date of 12/6/2022. This was confirmed as his closing date at the beginning of September, 2022. It is my understanding that at the time of contract he did mention a home to sell however his contract was not written contingent. He applied with Pulte Mortgage and proceed towards his mortgage approval receiving his underwritten credit approval from PMC. He worked on selling his exit home throughout but again, his contract was non-contingent. He had expressed concerns around the October timeframe about the selling of his exit home and not netting enough for his mortgage and having a higher mortgage payment on his new home at ********. Around that same timeframe, our PMC team and sales agent reviewed his options and we agreed to assist on our side and adjust the purchase price another $58,940 bringing his total pricing concessions $82,298 ($23,358 at the time of contract) and increase his closing costs from $19,796 to $40,796 to further assist in his interest rate buy down/closing costs and help with the affordability of his new mortgage. The change order was executed on November 1st, 2022. As his closing date got closer we began to explore additional options with him which included transferring to another lot that closes later, giving him additional time to sell his exit home. On or about the beginning of December, I spoke with his realtor and expressed again that missing his closing date would put him in default but we wanted to help by looking at transferring to another lot, she declined. I had the same conversation with ************************ roughly 2 days later and he again declined switching to another lot. I informed him that we unfortunately would have to exercise our right to cancel the agreement for failure to close as scheduled. Upon cancellation I did complete a letter of credit which gives him 3 months to contract on another Pulte, American West, or *************** property and receive credit for the ******* money deposit on the cancelled transaction.Customer Answer
Date: 01/04/2023
Complaint: 18629699
I am rejecting this response because:There was no way for me to have a loan approval as I did not have the down payment and did not qualify for both mortgages. All parties, including the mortgage company were aware of this since the beginning date of me starting the process with Pulte Home. If I could purchase both homes, I would have went through with the purchase however, I was unable to. I advised the sellers agent at Pulte that I needed to sell my home. Regardless, I am a disabled veteran and all parties signed the VA addendum. It is fully executed agreeing that if I could not qualify for a VA mortgage, my ******* money deposit would be refunded in full now they are failing to honor my VA status.
Sincerely,
***************************************Business Response
Date: 01/12/2023
I have forwarded this communication to the ********* team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your purchase agreement.Initial Complaint
Date:12/21/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I built in May 2021 ********** home and have yet to have major repairs completed. I have contacted this company multiple times via email and telephone regarding my concerns and have been given promise after promise that problems would be addressed and corrected, our concerns went unheard even at the corporate level. It has been over one year trying to have windows in my loft replaced because they used 3 different windows, telling us they were on back order. I have lost count the amount of times we have tried to get this taken care of, as of today we still have mix matched windows, how embarrassing without mention from Pulte when this will be resolved. The kitchen floor started buckling only to be told that this will not be covered under warranty due to using counter top stools, not sure what should be used at a counter island. These are the two major things out of the many on my list that I have been trying to get resolved without having to take legal action. Pulte was very timely and consistent during the contracting and taking money for construction and totally abandoning during, and after move in. This has been the worst building experience, being this is the second time building. I have stated during all my efforts that it is only human and expected that errors will happen, but to ignore your customers pain and suffering and not take accountability as a company should is beyond acceptable. I hope to get these issues resolved as one of many hard working customers.Respectfully,Mr. & ********************************Business Response
Date: 12/29/2022
Good Afternoon-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
I will be contacting the ********* division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
For your convenience, please use the local ********* team contact information below to address your home concerns.
***********************************************************
**************Thank you,
Pulte Customer Care
Customer Answer
Date: 01/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i would like some one from the corporate office consumer relations to contact me as soon as possible. i have an issue with your office in ******* ** in regards of a home we built and the manager is not willing to help my phone **********Business Response
Date: 12/21/2022
Customer has requested to cancel the contract and Pulte has agreed to do so.Initial Complaint
Date:12/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tile throughout my new home, which I paid for as an upgrade, was not installed correctly to accepted standards. I have attempted unsuccessfully to work with Pulte Group to replace the tile with phone calls, emails and letters. They refuse to replace the tile. I have numerous photos and evidence of standards of tile installation and I have professional estimates of cost to replace. Pulte promised to fix the wall tile in the guest bathroom before closing which was cut incorrectly, is uneven and not level and never did it. To date, the only repair which has been done was to redo the grout on the porcelain tile floors which were very dirty with hundreds of holes in the grout. In addition, my Master Shower floor has all different size grout lines clearly visible all over the shower floor and several rows are not lined up correctly. My contract stipulates I was to receive a Convection oven in my upgraded kitchen which I never received. They are refusing to exchange it.Business Response
Date: 12/19/2022
Good Afternoon-
We are in receipt of review and compliant case submitted to the BBB regarding your experience. I appreciate your perspective regarding your case, however we stand firm that this matter is closed.
If you still feel as though the divisions response is not acceptable or within industry standards,I would like to refer to you to section 7 of the warranty guidelines on page 17 of the attached warranty. You have the option of requesting mediation of your Warranty request by providing written notice to ***************************************** (PWSC). Their contact information is included on page 17 of the warranty for your reference.
We are confident in our decision in this matter. Please let me know if you have additional questions or concerns.
Have a good day.Initial Complaint
Date:12/15/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have had a tremendously positive experience with Pulte Homes up until we were unable to purchase the home due to an unforeseen economic hardship and were declined for a loan by Pulte Mortgage to purchase our dream townhome. We responded on November 15th to Pulte Homes requesting our deposit be returned given the decline in funding. However, after the townhome went back on the market on November 11th, it sold to another owner within a week. Since that time, we are still awaiting word from Pulte Homes on whether they will reimburse our $25,000 deposit and are experiencing a negative emotional impact due to the long wait and the potential loss of significant funds for us despite Pulte Home being able to rapidly turn around and sell the property to another person. We would be most grateful for an answer and to have the full amount refunded given the extreme unforeseen economic impact we continue to face. It seems confusing why they would be keeping our deposit after they were able to sell the townhouse so quickly to another buyer.Business Response
Date: 12/16/2022
Can you please provide the city/state you were under contact to purchase the townhome or the townhome address so I can forward this along to the correct team? Thank you!Customer Answer
Date: 12/16/2022
Hi Pulte Homes,
This townhouse was ************************** in *******, **********. Thank you for your assistance.
******Business Response
Date: 12/22/2022
We are aware of the customers concern and addressed it with them prior to the cancelling of the purchase agreement. The terms of the purchase agreement are specific to all parties involved. We understand that economic hardships do happen, and they are unfortunate; however, our policy is to stand firm to the contract requirements so we can be fair to all our buyers and potential customers.
Thank you.
Customer Answer
Date: 12/22/2022
Complaint: 18596637
I am rejecting this response because: the home was sold to another person in less than one week. Additionally, we've been waiting for a response to our request for reconsideration and haven't heard back in more than 5 weeks through the dispute process which is unfair to ** as customers. This has been very stressful for ** given the financial hardship. Additionally, what is the ********** laws regarding this sale to another buyer and our funds still being retained?
Sincerely,
***************************Business Response
Date: 12/27/2022
The division understands the concerns and have reached out again to help remedy their concerns and the situation.Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought my new house in 2022 August, my master room is extremely cold and contacted Pulte service and Park ** did not solve the question yet. The ** company just came once and said they have come three times. I contacted them the first time in early Oct, so far two months past they just came one time, and adjust the fan a little bit. The pulte side said they reported they came three times, but the ** company didn't tell the truth. Pulte said the vent temp should be 4 degrees interval, but it is significantly different even a cold fan comes out in the master room, I and my wife got cold two times as that cold.Business Response
Date: 12/19/2022
The Builder is currently still working with and communicating with the complainant. Builder has advised the complainant that it is setting up a meeting with the vendor to look at the results of their recent onsite visit. Builder will continue to stand behind the warranty for the home and will ensure all warrantable standards are met. Once meeting with vendor and complainant takes place, a resolution that matches the warrantable standards will be reached with all parties. We will continue to do what is right for our homeowners and vendors anytime a warranty request is submitted.Initial Complaint
Date:12/09/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Truthfully, I have not recovered from the shock yet and dealing with mental depression.My wife and I agreed to a sales agreement as per the Sales Agent *****************. I was very much doubtful that I will be able to get the loan. But **** assured me that I have nothing to worry about, and if the loan does not go through, we will get our deposit back. He was sure we will get approved, and we really thought he knows better as they do it every day. The required deposit was $30,000. We did not have it. All we had was $10,000 and we agreed on to arrange the remaining amount by December 31, 2022. I paid the $10,000 the same day.I was referred to Pulte mortgage as preferred lender and contacted by *******************************. I was initially asked to email a few documents (e.g., tax return, pay-stub) prior to the meeting. Later, during the meeting, I was asked many questions regarding my financial responsibilities. I was not prepared for them and I said so. I was told that it is just an estimate and I can change it later as they are not legally binding. After the conversation, ******* referred me the next person in the process and issued a conditional approval. Immediately after the conversation, I realized my estimates were quite different from actual numbers and need to be tallied with my tax document. Hence, I did not send the conditional approval to **** immediately, and decided to wait for the correction. I informed about those mistakes in the next meeting, and was sent back to ******************************* was on a vacation and finally, when I was able to speak to *******, he said that we cannot get approved. He advised me to speak to Pulte in case we can work out something. That is why he did not make those corrections initially. I immediately reached out to ****, and told him I cannot get approved. I did like the house we initially agreed on, and asked **** if they can do something with the price. I did everything that he asked me, tried all my way, and nothing worked out. After this, I was asked if I will buy a different house. I did not like the other model from the beginning and said no. I have been repeatedly asked to buy this other model, to the point that I really felt trapped. I said no every time, and then **** informed me his manager decided not to return the deposit as I am conditionally approved. I have kept them informed the whole time and reminded them that it is just an error. I was sent a termination agreement and I declined to sign. **** asked me to get the Statement of Credit Denial from Pulte. I reached out to ******* and immediately after he made those corrections, the application was denied based on Excessive Obligations in Relation to Income. I must mention no changes were made in the application in terms of our situation. Only, our financial liabilities were updated based on the tax return document. ******* asked me to inform Pulte that numbers were not verified before, and he said I should be able to get my deposit back. After I informed ****, he told me I should hear back the same day. I explained him my situation and told him that I do not find it is fair to keep my deposit. I said if required I will lawfully question the decision. Since then, I stopped hearing from ****. After many calls, emails, and phone calls when I hear nothing, I asked a realtor neighbor for help. She called ****, and learned that since I said law, they have sent my case to the corporate and now wont talk to **** find this very much unfair. Today, I dont know whether I will ever be comfortable stepping in a model home and trust their feedback. **** at one point told me (this is the only statement that I have no evidence to prove), the manager does not want to return the deposit as his job is to make money for Pulte. Can such a motivation be justified? Pulte has suffered no loss of income as the Home in question has no existence. Nothing, and absolutely nothing, has been done. I just want my $10,000 refunded to resolve this matter with Pulte. I really dont feel Pulte has probable cause to keep such a large sum of our money and try to hold us hostage. I have never pulled back from the agreement and the loan application is denied. I dont know why I am being treated this way. If you change the price and 90% of the price is the maximum amount that Pulte mortgage said I can get approved for, I will still buy the house. But if that is not possible, you should at least return my deposit.Business Response
Date: 12/15/2022
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
I will be contacting the Northeast ** division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
For your convenience, please use the local Northeast ** team contact information below to address your home concerns.
*******************************************
**************Customer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have taken immediate action and resolved the situation. Within a day I received the new papers that mentions returning the deposit and at this point I have already received it. I sincerely thank you for the decision.
Sincerely,
*************************************Initial Complaint
Date:12/07/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We closed on this new house at the end of March 2022. At the time there were issues that needed to be addressed and we were told they would be fixed quickly. Shortly after that nobody responded to our calls, emails, texts and the person who was to take responsibility kept changing. We sent in service requests to Pulte with little to no response. In the last 2 months there has been no response at all. 1. In the primary bathroom the shower door doesnt close correctly and when the water is turned on it comes out through the doors 2. There are 2 kitchen cabinet doors that need replacing and almost all the cabinets have multiple holes on the inside 3. The kitchen counter quartz is crumbling by the cooktop where the pieces are pit together. 4.we have a mold issue in the basement from a now fixed leak in the primary shower. 5 basement drains are raised and will not work as needed if there is flooding. 6. There are nails sticking through the carpet on the stairs going to the basement and the entrance to the primary closet. 7. The black front door has white paint spatter 8.the Back door outside molding is scraped and scratched and needs repainting. 9. There is a dent in the outside garage door. 10. There are concrete splotches on the driveway, walkway from the original workmen. 11. The front step concrete is cracking. All the issues with the concrete were noted before closing 12. Hole in basement egress window screen.Business Response
Date: 12/07/2022
Pulte left voicemails on both phone numbers that we have on file on 12/7/22. We also sent an email to all the vendors that have not scheduled service with the homeowner.
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