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Pulte GroupThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 556 total complaints in the last 3 years.
- 152 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just moved into my newly built Pulte condo and the dryer is broken. The mechanic came trying to fix it but its still not working. Pulte is being complicated about replacing the broken dryer for a new functioning one and wants to send the mechanic again. Can you believe that they install broken dryers with non functioning motors to their new condosBusiness Response
Date: 12/06/2022
*********************************
Division Manager of ************* (Mid-Atlantic)
I have reached out to the homeowner Mrs. ******* to discuss her concerns with her dryer that has failed twice within 14 days of closing. After discussions with Whirlpool they are confident that the part that has been recently ordered and available will resolve the current issue with the dryer. The homeowner has agreed to allow the repair to take place with the commitment from Whirlpool and Pulte that if the dryer fails again within the 2 year from closing warranty period the unit will be replaced.
Customer Answer
Date: 12/06/2022
Complaint: 18524161
I am rejecting this response because they did not solve the problem but instead again are sending a mechanic to try to fix the broken machine which will give me more headache in the future. Such a disappointing company, once you sign for the property they are not willing to help
Sincerely,
************Business Response
Date: 12/07/2022
I have reached back out to the homeowner Mrs. ******** and she has confirmed the appt to service the unit but has expressed dissatisfaction with the outcome of the offered resolution. Pulte and Whirlpool again stand behind the repair and have noted in writing that if the appliance fails withing the two years from closing warranty the unit will be replaced.
Customer Answer
Date: 12/08/2022
Complaint: 18524161
I am rejecting this response because the mechanic came and said that 3 parts of the dryer need to be replaced, and they will order them. So its technically a broken dryer that I will have to deal with for another 2 years
Sincerely,
************Initial Complaint
Date:12/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Worst home builder in the country. Bought our home a year ago in the inspiration community in ***********. Worst decision of my life. First off, took over a year to build our home while several on our street were started 3/6 months after they broke ground on ours, and completed way before ours because they were sold at higher prices. Second, the day of our walkthrough they were not finished with construction and made me sign off on the closing checklist despite the fact that construction was not complete. Our granite counter top had a huge crack that was filled with a tar like substance. They assured me it would be fixed by closing at 8am the next day but that if I didnt sign off on the walkthrough checklist that everything was completed than they would have to withhold our closing date which was at 8am the next morning. Obviously I didnt have a choice at that point as the lease on the home we were renting was up, we already had movers coming the next morning and would have lost money there if we cancelled. I was told by our construction manager upon arriving for our walkthrough, I noticed a few things one I noticed a crack in the bathroom sink so I will work on getting that repaired, and I noticed your hall door is painted 2 different colors. The weather stripping on the front door was never installed correctly, the granite still has not been repaired correctly, and they are refusing to fix any of it stating it wasnt reported at our walkthrough and that none of it is covered in our warranty. All of it was addressed during the walkthrough and in the warranty period and yet they are refusing to fix any of it. I have now been forced to hire an attorney and *** to try to get any of it fixed. Worst company in all *****************. I have it on video that construction was not completed at the time of walkthrough. The company does not honor their commitments, their warranties, or stand by their workmanship. Full of false promises.Business Response
Date: 12/08/2022
I will be contacting the ********** division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
For your convenience, please use the local ********** team contact information below to address your home concerns.
*******************************************
************** *1Initial Complaint
Date:12/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our experience with Pulte's warranty and customer service management teams has been absolutely unacceptable. We are now 14+ months after our warranty items should have been addressed for our 1-year purchase warranty and have very limited communication with the Pulte team. The delays, lack of transparency, communication and follow-through are extremely frustrating. The contract has been breeched by Pulte and we are seeking they finish the job of repairing our home immediately.Business Response
Date: 12/08/2022
I will be contacting the ******** division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
For your convenience, please use the local ******** team contact information below to address your home concerns.
******************************************
**************Initial Complaint
Date:11/30/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We agreed to a contingent Sales Agreement as per the Sales Agent *************************** where the Sale was contingent on Loan Approval, we were told we had to put $93,326.00 down as downpayment however we was also told by the same Sales Agent that if we wanted to cancel the Sales Agreement at any time we could since we was also seeking financing and get a full refund, obviously I was not going to write such a large check without knowing I could be refunded if we decided later to not purchase.We have indeed now decided we do not want to go through with the purchase and we plan remain in our current Home, we did start the Loan procesd and received a conditional Approval from Pulte Mortgage however 100% approval is contingent on selling our current Home which we now do NOT intend to sell That all said, NOW the same Sales Agent is saying Pulte will not refund our $93,326.00 or release us from the Sales Contract? Pulte has suffered no loss of income as the Home in question was 45% built, we agreed to the interiors Pulte had already pre-ordered for the Home, we did so as compromise and therefore Pulte has made zero custom changes for us on this Home in question and on top of that. this entire transaction started on November 19, 2022, my payment for the $93,326.00 cleared just this past Monday on November 28th I just want my $94,326.00 refunded to resolve this matter with Pulte, I really dont feel Pulte has probable cause to keep such a large sum of our money and try to hold us hostageBusiness Response
Date: 12/01/2022
General Sales Manager, ********************* spoke to the homeowner and has agreed to cancel the sales agreement with a full refund.Customer Answer
Date: 12/01/2022
0n 12/1/2022, I did speak with ********************* of Pulte Homes and he has agreed to Terminate the Contract and refund us in full, our $93,326.00 deposit, *** as well sent over a Termination Letter in email through DocuSign, my Wife and I electronically signed but the agreement is pending signing from Pulte Homes at this time, *** has informed me that there is a different Division that must sign off on all Termination Letters and it may take ***** hours which could take us into next week if not resolved.
Until our Termination Letter is signed off on by Pulte and we are advised on how the pending refund will be executed?
This Case is not 100% resolved....
Business Response
Date: 12/01/2022
The termination agreement showing the full refund has been fully executed. *****************, Division Manager of ************* called **************** to inform him that the refund will happen electronically and generally takes 3-5 days to complete.Customer Answer
Date: 12/01/2022
Pulte has now expedited having the Termination letter signed and I have the Signed and Executed copy in my files, however since this is not a small sum of money to be returned, My Wife and I will again prefer this dispute and claim remain OPEN until the full refund amount of $93,326.00 clears back in my **** Account as Pulte is saying they will ACH or Wire the refund back into my **** Account at **** of America, using my same **** checking account that I used to send to money to Pulte. As per Pulte, this refund is expected to be processed in the next 2-5 business days....Initial Complaint
Date:11/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Air conditioner has not been fixed. Had problems since I lived here. Repeated complaints to Pulte Management group. September 19 they sent out a company to check the air pressure in the home and the pressure from the vents - have never heard back from Pulte about the results through repeated attempts at a resolution. Currently it is 63 degrees outside, thermostat is set to 73 and air conditioner has been running for 3 hours to cool the home...and when it stopped it cycled back on in three minutes to run for another hour. Two air conditioning companies have already stated that the unit is too small for the home. Would like my unit fixed so it runs appropriately.Business Response
Date: 12/01/2022
The Pulte Representative for our customers community is working with the manufacturer of the **** equipment to schedule a visit to the home to verify correct operation of the unit. The current system in the home has been calculated and sized by licensed **** engineers and approved by the permitting office. Testing and continued service to the home still shows the system operating as intended and sized correctly. Because we take our customers concerns seriously, are involving the manufacturer of the unit. As Pulte advocates for our customer with regard to her concern, we would gladly take under consideration energy calculations by the other licensed **** engineers that she has acquired. If she can gladly email those energy calculation to her Pulte Representative, we can review those calculations and consider them in the final determination of next steps.Customer Answer
Date: 12/02/2022
Complaint: 18474423
I am rejecting this response because: this issue is not resolved and the unit is not operating correctly. The unit was not approved by the county for installation, the paperwork I show was only approved by ****** - the installer, and this has been verified by the ******* ********** of ************* The unit is running ridiculously long to cool two degrees in cooler weather and less humidity. I have never had a follow up from the visit on September 19th and two subsequent companies have stated that the unit is undersized for the square footage of the home. A unit should not run 5 hours in 60 degree weather to cool a home from 76 to 73. A unit should not run for 8+ hours straight, in the evening, in the summer, to cool a home. I have heard for about three weeks, maybe four about calling in the manufacturer, but this has never occurred. I have had subsequent issues that I have notified my warranty manger about - the air temperature climbing when the unit is on and then dropping, extended run times, short cycling etc. nothing has been done to come in and correct the issues. Pulte is pushing off the issue until the warranty runs out on the system so they do not have to fix/replace it. I am also 100% solar and am using grid energy due to the extended run times of this unit. The response is unacceptable and another one of Pulte's maneuvers to placate and not fix.
Sincerely,
*************************Business Response
Date: 12/08/2022
It is unfortunate that the customer feels the warranty will expire with no resolution. That is not how the warranty process works. Once we exhaust all resources in advocating for the customer, we will either deny her claim of an undersized unit or correct any deficiencies per the warranty, whether prior to warranty expiration or after. Currently we are arranging for a representative from ****** to visit the home as well as scheduling the **** vendor to address a flow concern that was pointed out during a prior service.Customer Answer
Date: 12/14/2022
Complaint: 18474423
I am rejecting this response because: I have heard that ****** was being contacted for the past four weeks - and the last visit was over 3 months ago from the vendor that checked airflow. And per the original response from Pulte - my service manager has been trying to get a response about that visit and no response has been forthcoming for three months. It doesn't take that long to schedule appointments and get issues fixed - issues I have been complaining about for over a year and a half. Words are words and actions are actions. There has been no action, just words. If Pulte had been aware of a flow issue - it should have been corrected timely. I already have two written statements the unit is undersized from two separate vendors - an issue that Pulte denie Response totally rejected -
Sincerely,
*************************Customer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Regards,
*************************
Business Response
Date: 12/20/2022
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
If the customer still feels as though the solutions offered are not acceptable or within industry standards, I would like to refer to them to section 7 of the warranty guidelines on page 17 of the attached warranty. They have the option of requesting mediation of the Warranty request by providing written notice to ***************************************** (PWSC). Their contact information is included on page 17 of the warranty for your reference.
We are confident in our decision in this matter.Please let me know if you have additional questions or concerns.Thank you!
Customer Answer
Date: 01/04/2023
Complaint: 18474423
I am rejecting this response because: I have asked Pulte to provide the results from the airtflow inspection that they had done in August/September on 2022 and they have refused to do so. They have advised since October of 2022 that they are trying to schedule lennox field rep to come in and have yet to do so. Pulte has not provided resolutions or information to me. They are not being transparent. They are not resolving the issue of the air conditioner and why it short cycles and runs continually, they are just putting a bandaide on the issue - which causes more issues because the unit is not being fixed. Pulte needs to fix the air conditioner. Over Christmas I my air conditioner stopped heating - the Marios tech that came out said something was jammed but could not provide specifics of what was jammed or how to fix it. Now my condenser unit (outside unit) is blowing cold air from the fan when the condenser should be blowing hot. I am not sure what else Pulte needs to realize the unit is defective and the unit is too small for the home. Their refusal to acknowledge and repair the unit to full capacity and their refusal to be transparent in results obtained, or follow through with their statements leads me to believe the company is not honest. This company will leave me with an inoperable air conditioning system on a brand new home that has had issues since the first week.I am sticking to mediation through the BBB because the dishonesty and lack of follow through exudes throughout the company. .
Sincerely,
*************************Initial Complaint
Date:11/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Work Order: BT1465549-002 / Lot *****: ******************************************. There are three items on this work order that has not been completed. Pulte damaged the curb during construction, and a patch repair by Pulte failed. The damaged curb needs to be replaced. The Driveway/walkway has several large stains in ten sections of the driveway and the entire walkway; Pulte told us it was still wet when the house was built and should go away after several months, but it has been over two years, and the stains are still there. The walkway has pitting, small holes, and a wavy section. Pulte came out with their concrete contractor, and she recommended replacing the ten areas of the driveway and the entire walkway; we are waiting for the replacement of the driveway/walkway. Pulte repaired the siding on both sides of the house and rolled the repairs with paint, so the place looked checkerboard; they came back out to spray the repairs, and when spraying the right side of the house, it rained, and the paint ran. They need to respray the right side of the house.Business Response
Date: 12/01/2022
Tell us why here...
November 30, 2022
*********************************
Customer Experience Specialist
********************** of *******
RE: Case ID: ********
Dear ******************,
We are in receipt of the above captioned case regarding warranty service obligations for this home located in our ******************** Market area.
Pulte Home Company, LLC is in agreement with the consumer that several open service requests for this home are not complete. The incomplete items include:
Re-painting of the right elevation of the home
Removal and replacement of several sections of the driveway and the lead walk to the house.
Removal and replacement of the curb at the driveway transition to the street.
Our ************* Manager, *************************, has scheduled the re-painting of the right elevation of the home for 12/28/2022. Additionally, I have spoken to our land development manager for the ********************* and will coordinate the removal and replacement of the curb during the next scheduled installation of curb in the neighborhood. This is expected to be complete, weather permitting, by the end of December. We are currently contracting and scheduling the driveway section and lead walk replacement. We anticipate doing this work in conjunction with the curb repair by the end of December.
Pulte Home Company, LLC provides a robust and far-reaching warranty on the homes it builds and maintains an excellent reputation for building quality homes and providing quality service after closing in the ******************** Market area. Pulte Home Company, LLC is committed to the same quality and service on this home.
Sincerely,
****************************
Division Claims Manager Coastal Carolinas Division
****************************************************
************Initial Complaint
Date:11/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pulte build my houses with cutting corners & used damaged materials. Things started falling apart in a few weeks. Pulte doesn't take responsibility, and immediately blamed owner misuse them. Pulte delivered uncompleted house to force buyer to closing, saying builder does not have to install all things due to closing, if I don't closing Pulte will charge me $250/day then under their threatening, I agreed to closing, but Pulte didn't install the missing items within the time frame as promised. A few days after closing Pulte broke-in to my house to install 2 dirty mirrors, they broke sliding door and left door open, Pulte believes it is not their fault but installers fault, which resulted my tools, lights, and others missing. I called Pulte emergency number they said it is not emergency they would not come to fix. After 3 months the micro-cabinets never installed or delivered to me and Pulte never notify me for no-shows at two schedules. The 3rd mirror was installed about 2 weeks. A few days before closing, I saw Pulte installed broken micro-cabinet, I met construction *************************** asked him to replace it, but ***** repeatedly said "NO, we will NOT replace it, we only can do some caulking" I argued with him the broken panel is for supporting weight and it will hind inside microwave, caulking will not help anything, and then he threatened me by pointed his finger to the door "get out from here otherwise I am calling police". Because he saw I am a single, old, minority woman, he could bully me, discriminate against me, fool me, and make a big fat whopper.Only a few days, every toilet, vanity, kitchen sinks were plugged. I had to use neighbor's and sales office toilets. Pulte Emergency did call me back after I reported itl, but they came fixing it on 3rd day.Pulte downgrade the quality showing on catalog than what I have paid for. Pulte installed damaged vanity cabinet and chipped shower glass, trash door fall off in 3 wees, Pulte keep blaming owner misuseBusiness Response
Date: 12/02/2022
We are in receipt of your email regarding your quality concerns. I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
I will be contacting the Southwest ******* division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
For your convenience, please use the local Southwest ******* team contact information below to address your home concerns.
*******************************************
**************Customer Answer
Date: 12/12/2022
I would like to Update BBB upon Pulte response for their broke-in to my house
1. Pulte has responded their crime on broking-in to my house with three different lies as below:- Lies #1: Pulte said they had an appointment with me to install the mirror, but I was not home so they broke-in. I provided the facts (no schedule via text/call/email, nor any call on the installation).
- Lies #2: a few days later, ****** and ******** called me and told me the installer thought the house was still Pultes house because the house was empty. The house was filled up with valuable personal stuff and all the doors was locked (I checked the sliding door was locked properly on the closing day, and I never touched it after). My stuff started filling up the rooms immediately which could be seen from sliding doors and every window. Under the facts and at the end of conversation Pulte agreed to pay the lost of my items and the cost of fixing the sliding doors.
- After I gave the list of the cost of loss, Pulte replied back to me with new lies the slider was unlocked and the home was empty.
-
For all the above different lies, Pulte did not want to admit that even the house would have been empty and the slider even would have been unlocked, Pulte going to my house without permission is crime and burglary.
2. Due to the latest reply from Pulte, I have filed a police report (report 2212-004-302)Thank you !*************************Initial Complaint
Date:11/22/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We built our home and closed on it earlier this year 1/31/22. We have asked on numerous occasions when building the home; at close on the home and again recently for a copy of the landscape plan that was installed at our home as a part of our sales agreement with Pulte. We have talked with over ten different sources and have not been able to get anyone to provide this information. We are repeatedly told these plans are not shared with the homeowner. Even our construction manager and sales representative said it is impossible for them to get these plans. We built our dream home which today would sell for over *******+ and we have a legal right to have a copy of the landscape plan. If they are not hiding something Pulte should provide these plans so that we know what we were to have received and can hold Sunny Grove and Pulte responsible for actually accurately fulfilling what we were suppose to receive in our landscape plan. We have lost all confidence that we will ever get this plan and had no choice but to go this route. We will gladly respond in a positive fashion if Pulte does step up and address this complaint and provide us OUR landscaping plan.Business Response
Date: 11/30/2022
Senior CCM ******************************* contacted ********************* to review concerns regarding landscape plans for her home on 11/30. ******** provided clarification of the county and HOA specifications pertaining to landscaping in the *************** community. ********************* is satisfied with the information provided and considers this matter resolved.Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The senior customer service manager ******** contacted us via phone and was able to listen to our concerns. She had already scheduled a landscaping manager to meet with us at our home the next day and has committed to doing what it takes to remedy our situation. ******** and her team have always been extremely responsive and we are confident our landscaping and other items will be managed. Our builder Pulte should recognize employees like ******** and her team for their endless work to remedy their customer's concerns. Thank you *****************
Sincerely,
***************************Initial Complaint
Date:11/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Club House and indoor pool and hot tub have been non-functioning the majority of the time we have lived here (2 plus years). We are paying *************** for amenities that are unavailable to residents. We have received multiple emails in regards to the issue but continues to be unresolved. There are a lot of excuses but no actions that resolve the under lying issue. I can forward the details and excuses from *************/Pulte if needed. To be clear this is *************, *********************** **.Business Response
Date: 11/22/2022
The room which contains the indoor pool and hot tub had been closed for several months recently while a HVAC issue was repaired and the room was repainted. The indoor pool and hot tub are currently operational and open to residentsCustomer Answer
Date: 11/22/2022
Complaint: 18448864
I am rejecting this response because the pool and spa are closed again per the attached - which now requires the ******************* to approve re-opening after inspection. I will reach out to Traditions Residents to get a full "history" of the amount of time this area of the club house has been unavailable - we need the problem fixed and we need to be reimbursed HOA fees.
Sincerely,
*************************Business Response
Date: 11/29/2022
Independent of any work that has recently be completed in the pool and spa room, a Wake County inspector performed a routine inspection of the pool and required several items to be addressed, resulting in a temporary closure of the pool and spa. The *** is addressing these items. The *** Management Staff will provide updates through their typical mass communication methods and the staff are available at the amenity to meet with residents if there are more questions.Customer Answer
Date: 11/29/2022
Complaint: 18448864
I am rejecting this response because it still fails to address the fact that the *** charges residents with the assumption all amenities are available for use when they are not. At a minimum over the past 2 plus years based on square footage of the clubhouse - six months 1//3 of amenities were not available for residents to use but *************** were paid as if they were. I have only had one interaction with the BBB 15 plus years ago in which the company was held accountable and had to reimburse consumers. Shame on me for thinking a major corporation would have to adjust their profit margin and do right by the consumer and shame on me for thinking the BBB would assist consumers to resolve issues.Eye opening experience as a consumer I have no way to seek an equitable resolution. I am out services and dollars and I have nowhere to turn for assistance. Speaks volumes.
Regards
Initial Complaint
Date:11/18/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Team, I am in a situation where I feel like cheated and threatened (in terms of money) by Pulte Homes Sales people. I have signed a contract with Pulte Homes few months back where they gave me pre approval and on the basis of that I have decided to move forward and signed a contract with them. And now when the closing date is nearby so they declined my loan saying I am not eligible and they denied my loan. I have been told by Sales person with whom I have signed a contract that if Pulte will deny my loan then I'll get my refund (deposit $22713) back. He pushed me to send an email to him that I want to cancel this contract and I have sent a note explaining my situation to him and he responded back to me with contract termination letter saying "we are retaining the Deposits as liquidated damages as a result of your default. As a result of the termination, you are relieved from your obligation to purchase the Property, we have no further obligation to you under the Agreement, and you have no further rights or interests in or to the Depositor the Property." Just coz they denied my loan at the last minute and they misguided me I cannot buy that home, it's not something I have broke the contract. I have been requesting him to refund my money as he has promised and now he has completely changed the situation. I am really stressed as this is very amount for me which I have saved after years to buy home and Pulte Group just pulled this from my pocket without my fault.They must have recorded the line where they commit to refund the amount, however now they step back and denying refunding my money. It could be small amount for them but its savings after years for me. I would request you to please help me out in this situation. I have attached email exchange between me and Pulte Sales and Mortgage teams.Please let me know if any other information is needed from my side.Business Response
Date: 11/21/2022
Hi Vikas-
Can you please advise what city/state you were under contract to build with Pulte so I can get this information sent over to the correct division?
Thank you!
Customer Answer
Date: 11/21/2022
Thanks Team, please find the below address :
********************** by Pulte Homes
8635 *******************, *******, ** 75089
Business Response
Date: 11/22/2022
To whom this may concern:
PulteGroup DFW ************* is in receipt of this complaint. We will not communicate with the customer through the ******************** website, but rather direct with the customer. A Sales representative has contacted this customer and offered a resolution. The customer has been instructed to contact ********************** if he chooses to accept our proposed resolution.
Sincerely,
PulteGroup DFW *************
Customer Answer
Date: 11/23/2022
Complaint: 18413781
I am rejecting this response because: I am rejecting this resolution from Pulte Sales where they offered me a credit of $22713 to buy another house in Pulte Homes only and they are asking me to take a decision within day or 2. How is this possible to take this BIG decision in such an impulse?
Being an immigrant and soul earner of my family, I am feeling traumatized as my years savings has been seized by Pulte homes. They made my life stressed from all the sides (financial, job and family). I am requesting Pulte to please refund my money through direct deposit instead. I might buy house with Pulte but would not be able to decide with stressed mind where I feel that someone is intimidating me to buy something or lose everything.
Please help me to get the satisfactory solution. I am keeping this complaint open until Ill get satisfactory resolution.
Sincerely,
***********************Business Response
Date: 11/30/2022
To whom this may concern,
Pulte representatives have and will continue to communicate with the customer directly and outside of the ******************** website.
Regards,
PulteGroup DFW Customer Care
Customer Answer
Date: 12/01/2022
Complaint: 18413781
I am rejecting this response because: Pulte Homes is asking me to pay more in order to get eligible for loan. I have clearly mentioned that I cannot pay more money. I am still waiting for a refund confirmation from Pulte Homes what they have promised me on recorded line but now they are insisting me to buy a house if I want my money back. This is not acceptable at all as I cannot afford to leave my savings after years of hard work.Sincerely,
***********************Business Response
Date: 12/09/2022
To whom this may concern:
We have recontracted the customer on his original home at a discounted price and believed to have resolved his concerns.
Sincerely,
PulteGroup DFW Customer Care
Customer Answer
Date: 12/11/2022
Complaint: 18413781
I am rejecting this response because: Coz issue/ concern is not yet resolved. I am still trying to work with Pulte Team to resolve the issues. Yes, they contacted me and asked me to buy same house; I am also trying my best to work with their team to find out the middle way to resolve this issue. I am just waiting for my concerns to be addressed by Pulte team.
Sincerely,
***********************Customer Answer
Date: 12/14/2022
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********. ********************** has offered the desired solution and now I am waiting for confirmation. I am keeping this complaint open until I'll hear back from Pulte.
Regards,
***********************
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