Business Profile

Home Builders

Pulte Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

558 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We built a home in ********* ** and unfortunately Pulte was the builder of our home. When we first moved in, there were some minor issues with the workmanship and we contacted customer service, the obsolete worse customer service **** I have ever encountered. First words out of their. Outs are No, we dont cover that. After much pursuit, they did end up fixing the issues. But lets note the handle on my toliet broke 4 times in 6 months. Many phone calls to customer service did not work, ended up having to call the corporate office. Now its time for one year inspection, we hired a third party to do the inspection, nothing terribly major. Their customer care **** ***** was able to get the trades to come fix the items, all in one day. Of course there were some trades that never showed up. We were able get some of them to come out when promised but not all of them. We are still waiting for Pulte to get the bathroom company to come and try to fix a problem. Many, many phone calls, emails to the horrible customer care **** and yet again calling the. Corporate office, nothing has been done. They made several appointments to come and fix the problem, some appointments they never showed up, I wasted time staying home from work for no reason. Then the company showed up with no appointment, no one was home. Many phone calls and promises and nothing happened. Now the customer care manager threatened me by stating, you have to be available or we will not fix the problem. I sent an email to two people in corporate, no answers. I was available for the to fix the problem, they came out and no one fixed it. They would look at the problem and say, we dont have the tools to fix it. That situation occurred at least 4 times. So I missed work 4 times for no reason. Neither Pulte nor their trades have fixed the issues or attempt to contact me again to try to reschedule. Worse company ever! Dont buy from Pulte, I am sorry we did.
Business Response
Date: 10/26/2022
Dear BBB,

Thank you for forwarding the recent correspondence from ************************ We are aware of the items of concern in the home and have been in communication regarding them. Pulte attempted numerous times to schedule a courtesy repair in the home, with a repair arrival time of between 8am and 12pm. The customer was not available to open the home and advised would not provide availability past 9am for repairs. After many failed attempts at gaining access to the home, Pulte subsequently closed the service request.

We appreciate you making us aware of this customer contact.

Sincerely,

***************************
Division Director of Customer Care
*********************************************
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid an ******* down payment of $8k for a newly constructed home. I lost my job in June and was denied a mortgage by Pulte for the new home. I have been trying to get my $8k back as per their contract and I keep getting different answers. I've attached the cancellation that Pulte Underwriting sent (to open the letter, enter ****).
Business Response
Date: 10/27/2022
Can you please provide the city/state of where you were under contract to build please? Working with local leadership is the best way to get any issues addressed. Thank you!
Customer Answer
Date: 10/27/2022
Pulte asked for the city and state. It is ********, **.

***************************
Business Response
Date: 10/31/2022
Pulte Homes has agreed to refund the buyer's deposit. We mailed a refund check to the address that was on file and the check was not received by the buyer. The title company has since spoken with the buyer again and received an updated address. The check has now been mailed to the buyer again. This should resolve the complaint once the buyer receives the check.
Customer Answer
Date: 10/31/2022
Their response is ridiculous. I had to call again and they said it was mailed to the vacant (unbuilt) property. Of course Pulte has my correct address given they sent me a mortgage decline. I asked ***** when the check will be mailed again and she said she can't guarantee it will be mailed tomorrow or the next day. This check should be mailed via Fed Ex. No I have to wait another week to get my money.
*****
Business Response
Date: 11/03/2022
The check has been mailed to the customer at the address that she confirmed with the title company on 10/31. The replacement check was immediately processed on 10/31 and left in the mail on Tuesday, 11/1. The customer was offered the opportunity to pick the check up at our corporate office, but requested that it be mailed to the address that she provided.
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I DO NOT RECOMMEND ANYONE I MMEAN ANYONE TO BUY A HOME FROM PULTE GROUP OR CENTEX HOMES!!!! The absolute worst customer service Ive ever encountered.. warranty services absolutely pathetic services. Things were not completed on closeting date and while we were moved in they had to replace the master tub and a whole window. During that time centex home builders in and out of the house fixing things someone stole a pair of shoes. Moved in and 24 hours later downstairs toilet overflowed and caused a 1/4 inch of water in downstairs area ruining personal belongings (which they do not cover personal damages). Found a 2 inch piece of wood in our plumbing. Took 3 days for restoration company to come out. The punch team they provided to restore the home was not even close to being par. The floor is the cheapest of cheap and glue is seaping out of the floors. Bowed walls which has been seen by production managers and nothing done about it. These homes are not inspected before they are sold unless you provide your own inspector. So many corners have cut and when building these homes and they use the cheapest of cheap materials. I DO NOT RECOMMEND ANYONE TO BUY FROM PULTE HOMES OR CENTEX HOMES!!!!
Business Response
Date: 10/19/2022
Good afternoon I will respond on behalf of Pulte Group,
It is true we did replace the master tub and window at the request of the customer. Both had minor issues that were repairable, but we chose to replace both due to the request. We were then informed of missing running shoes. Despite repeated requests to the customer to make a police report; this was never done. Nor was any evidence provided other than statements that the shoes were missing and pictures of the shoes being warn while working out. Our warranty agreement with the customer makes no reference that we must reimburse without any proof of any impropriety.
Unfortunately, we then did have a plumbing leak which we take full responsibility for. We have put most of the house back together and only have a door that is scheduled to be replaced at the customer's next available appointment which is 10/25/22.
We have worked with the customer for the past couple of weeks to make our repairs are as unintrusive as possible. We have agreed to reimburse the customer $500 dollars, despite food costs being only approx. $200 dollars. The rest is for consequential damages, which are clearly called out in our warranty agreement as not being warrantable/reimbursable. This decision was made to show the customer good will because it is disheartening to have an issue when you first move into your home. We have and will continue to stand by the home in accordance with our warranty agreement.
If you have any questions or need any further information, please feel free to reach out.
***********************, Director of Build Quality Houston Division, ************, ********************************************************

Customer Answer
Date: 10/23/2022

Complaint: 18241427

I am rejecting this response because: we have the right to provide feedback. Feedback was welcomed by the very same person responding on this businesss behalf.

Sincerely,

***************************
Business Response
Date: 10/28/2022
The customer rejected our initial response on case #********, though they are basically just saying they are allowed to provide feedback

Customer Rejection-
I am rejecting this response because: we have the right to provide feedback. Feedback was welcomed by the very same person responding on this businesss behalf.

Additionally, the homeowner signed and accepted the settlement check.

Can you please close this one out as answered? Let me know if you need anything else from me. Thank you!
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-------------URGENT: Need Help------------We recently closed our new home(Lot 73) at Valencia by Pulte Homes in ***** springs on Aug 24 2022. Ever since we moved in we have observed poor worksmanship, bad construction quality and Cheap/Low quality items like plumbing pipes, granites. As a home buyer, I have raised this multiple times to the construction manager (*************************) without any response. Last night we had a water leak under the sink due to bad pipes and we are haven't got help for more than 12 hrs. Listed below are the issues where we are seeking help ASAP and would like to get help from BBB.1) URGENT: Plumbing issue, the water leak under the sink has damaged the cabinets. Need the leak fixed and Cabinets changed.2) URGENT: The Island and Stove top Granites have crack. Need the granites replaced ASAP to avoid any breakage and harm to the kids.3) URGENT: All the lights at the home flicker when the ** turns On. It's having a power surge issue and need a Surge protector to be installed or fix the issue somehow.4) Unfinished paint in the 3rd Car garage, Need paint issues fixed.After mailing the Construction Manager multiple times we haven't received any response or action. Regards,***************************************
Business Response
Date: 10/20/2022
Our office has reached out to the customer communicating the steps we are taking to resolve warrantied items to include scheduling.
Customer Answer
Date: 10/20/2022

Complaint: 18238904

I am rejecting this response because the builder has not resolved the granite issue and are not willing to provide a complete solution.

Sincerely,

***************************************
Business Response
Date: 11/01/2022
In good faith the builder has extended to complete work for the countertops beyond the terms of the warranty. We hope to have this work completed in the next 10 business days
Initial Complaint
Date:10/18/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13 2021 we signed paperwork and put a huge down payment on a home with Pulte. In April of this year we paid it off including the closing cost $565,000. And now our house isn't being built it's like other houses around in Inspiration subdivision are being built before ours. I don't know if it's because we already paid ours, and they know they already have the money. We see houses all over *********** getting built before ours and it's starting to get frustrating. I'm afraid to say anything because I don't want them to do a crappy job where everything is messed up just because they want to get it done just to make us happy, but I think they should start moving on it. Being that we were a cash buyer I think that the house should already be built by now. I was told that it would be been done in April **** of 2022. Then every month from then it has been stated June/July, and has been pushed over from next month to next month, and they don't have supplies or workers, etc. Then to top it off after we already paid for the upgrade on a garage door with windows I'm being told that I won't get one. They put a basic garage door.
Business Response
Date: 10/26/2022
I will be contacting the ********** division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local ********** team contact information below to address your home concerns.
*******************************************
************** *1
Customer Answer
Date: 10/26/2022

Complaint: 18238834

I am rejecting this response because: I want something done. I sent 2 pictures and my house still looks the same since way before October 6, 2022. No joking houses that foundation slabs were done after ours already have wallboard and paint being done. **** was giving some concerns and he put the paperwork in his pocket and is now in forgot mode. Side door frame was supposed to be replaced and the pesticide line was supposed to be fixed along with the furnace closet. That has a gap that hasn't been filled in and corrected, I'm surprised it passed inspection.

Please advise,

***************************
Business Response
Date: 11/10/2022
I have coordinated with ********************* regarding her concerns and believe that we have resolved them. I was able to source a garage door with windows that was previously removed as an option due to supply chain issues. I have also confirmed that we are installing drywall in her home as of Wednesday 11/09. I spoke with ********************* this afternoon (11/10/22) and advised her of these new developments, and she seemed very pleased.
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is *********************** and I own a house that we closed on December 30th, 2021. My address is *****************************************************************************. We are located in a *** community called ****************************. This is a new community and houses are still being built around us, specifically the house right next door. Before Hurricane ***, the contractors and workers who work for Pulte, said they would secure the worksite. We also got an email from the *** assuring us all worksites would be secured. I also did my own research and found online that this is required by law. The ****************** also requires this, as we got a memo from them saying as such. The work sites were not secured. There were boxes of shingles left on roofs of houses, dumpsters full and overflowing, portable bathrooms left unsecure, etc. Because of this, my house received extra damage from the storm that it shouldn't. The boxes of Shingles flew off the roof next door and damaged/scraped up that side of my house. Also, water eroded dirt and apparently some of the house away in one corner to where I can stick my hand underneath my house in that spot. There is also a hairline crack running from the ceiling to the floor in my garage. I do not believe a new build, should be having that. I have sent emails after the storm on 9/28/22 and have not heard back yet. I have documentation saved of everything I have stated and pictures. I will attach pictures with this complaint. Pulte should still have an obligation to its community and people whose house they built and cared for. All I am asking is Pulte be held accountable for their actions. I would like them to paint/fix the side of my house where the shingles flew off and damaged it. As well as have one of their *******/contractors come look at the erosion and hairline crack and take the appropriate actions to fix it. Thank you for your time and please reach out if there is anything else, I would need to do. ***********************
Business Response
Date: 10/25/2022
Good morning,
The homeowner was having trouble establishing contact with their ************* Manager that was assigned to their home. The homeowner had concerns regarding damage from construction site debris. Due to Hurricane *** the ************* Manager was unable to communicate with his homeowners for over a week. Upon returning the ************* Manager has established communication with the homeowner and has a meeting scheduled for Monday, October 31st.
In the future if the homeowner has trouble communicating with his ************* Manager they may call **************, where they can speak with one of four ************* Coordinators. The ************* Coordinators can help assist with almost all warranty concerns in the Southwest ******* Division.
Thank you and have a wonderful day.
Customer Answer
Date: 10/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/16/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This builder has the worse customer service. Ive had a water problem with water leaking on my covered front porch since I moved in and they are not taking responsibility to fix the issue. The customer crevice department is useless. They have no clue of whats going on. They bring in so called professionals that have no idea where the water is coming from and they leave it at that. Not once have they removed ********* of pvc to see whats behind it.
Business Response
Date: 10/24/2022
I will be contacting the Charlotte ********************** leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local ********* team contact information below to address your home concerns.
*******************************************
**************
Business Response
Date: 10/31/2022
We value our homeowners and respond accordingly when concerns are brought to our attention. In this case, our team has spoken with the homeowner several times in regards to their concerns. We have met with the homeowner onsite several times and included our trade partners during those visits to assess the concerns mentioned. All visits to the home have yielded the same results which is that there is no warrantable concern that exists. The water that is noted by the homeowner does not still exist after a 24 hour period following a rain shower and all areas around the porch area are installed and draining correctly.

We consider this matter closed and have no further updates to provide.

Customer Answer
Date: 11/01/2022
The water does sit for over 24 hours when raining.
the water drips from the j channel and no one knows where it is coming from
Business Response
Date: 11/08/2022
Pulte has spoken with the homeowner on 11/4 at length about their concerns. Per that conversation, their was nothing determined to be wrong with the home that would require a warrantable response. However, Pulte is committed to address anything that is found if it is warrantable. With that, Pulte asked the homeowner to monitor the issue during the next rain event to see if it can be further refined as to where the water is coming from. Homeowner agreed with that plan and Pulte has not heard back from homeowner as of 11/8.
Customer Answer
Date: 11/09/2022
I responded to ***** at pulte as of November 8 and I did not here a response back from him.
Good morning **********;
I had a contractor come out today and were just throwing around some ideas where he thinks that water may be coming from. The attached video is hes thinking maybe its coming from that corner of the roof and running along the inside of the walkway and then down the * channel and coming out the bottom. Maybe thats where we should do a water test.
Or he was thinking maybe its coming from the roof through the attic and then down that * channel. Ive never been in my attic so if I can or have someone look up there to see if theres any water stains maybe we can check that idea.
this was my text message to *****, customer care and there was no response
I am waiting on his response. Attached is thevideo I sent.
thank you
*************************
Business Response
Date: 11/21/2022
The builder met with the homeowner on 11/14/22 to look at the concern. There was no moisture present at the time of the meeting. The builder looked in the attic and seen no signs of water intrusion from the roof. The builder also looked at the suggested concerns brought forth by the homeowner's contractor. The suggested water paths did not correlate with the area in question however the builder agreed to water test 2 additional areas - the front roof rake and the valley over the front door. The builder also agreed to remove one piece of the ceiling at the front porch to allow observation from above that area. Homeowner agreed on the plan and was appreciative. Builder advised homeowner the water tests would occur after Thanksgiving so as not to disturb them and due to trade partner availability. Builder is committed to make repairs and address the issue if a source is found.
Customer Answer
Date: 11/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We will be in our new build house by Pulte one year on 10-25-2022.#1. To date, we have not received our permanent dishwasher. #2. Previously issued work orders have not been completed. #CL1586075-001. -outside patio door trim nail holes never filled and never painted. #CL1493676-trim package for built-in oven cabinet #3. Our 11th month warranty walk through has not been scheduled and it was supposed to be done in September, 2022. Email sent asking when this will be conducted. Their answer was please have patience. We are concerned that any warranty item that would have been covered at that inspection will expire on 10/25/2022.#4. Damaged cabinets from loaner dishwasher has not been resolved even though they were emailed on 12-07-2021
Business Response
Date: 10/24/2022
I will be contacting the Columbus division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local Columbus team contact information below to address your home concerns.
**************
******************************************
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and when I receive communication and a concrete resolution to my complaint, will advise BBB through the portal.

Sincerely,

*********************************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new construction home on Dec 29, 2021 from Pulte Homes. We have had issues since we moved in. The move in cleaning was not done, windows not cleaned with construction dirt, kitchen drawers and cabinets with construction debris still in them, air vents with wood scrapes and sawdust and drywall debris, basement floor covered with mud from a flood prior to move in that - all we had to do ourselves. We have had mutliple complaints that have gone unaddressed - outside of the promised one year warranty work. We have mutliple windows that do not operate - do not open - properly. The window contractor informed us that Pulte received faulty windows from the manufacturer. Pulte will not respond to this issue - they only keep promising to put in a "work order". This has been an ongoing concern since March of this year. Pulte never finish graded our home - my husband had to do it himself as we had water collecting along our home due to drainage of the yard and our sump pump ran constantly. He also graded neighbors as they also did not recieve a response. We had a manhole in the front of our yard that was caved in and the lid left off with a traffic cone to mark it. This issue was brought to their attention as a concern and safety hazard. They never came to fix it - once again my husband fixed it and paid for all the materials finally in July. Pulte refuses to reimburse us for the expense to repair. We did not have outside doors painted as promised. That work order also went in this past summer but was never done prior to colder weather. This is just a highlight of the multiple issues that have taken place. This is a neighborhood problem - not just ours. No communication as to when warranty work will be scheduled. Attempts were made to contact the national customer center as well as the ********* **** customer center - after initial response this past summer there has been no further communications.
Business Response
Date: 10/17/2022
Good morning and thank you for the opportunity to respond to this homeowner's concerns. We received an email from the homeowner on Friday, 10/14/22, indicating they have outstanding items at their home. ***************** Manager servicing their community responded same day and requested to set up an appointment date and time to view their remaining items in person and determine next steps. The homeowner advised us they are not able to meet until November 2nd or later, due to travel. We have now offered an appointment date on the afternoon of November 2nd and are just awaiting their confirmation. Please let me know if further information is needed in the interim.
Sincerely,
***************************
Pulte Homes of ****
Senior ************* Manager: *********
******************************************************
*************

Warranty & Emergency Contact Information
Email: ***********************************************************
Normal Business Hours M-F 8AM-4PM ::************
After Business Hours :: ************
Customer Answer
Date: 10/17/2022
They did respond that they will come to our home as requested. An appointment has been scheduled for Nov 2nd. However, a scheduled visit by contractors occurred several months ago and communications by the customer service center regarding work orders, etc. have occurred and there have been no results after the visits or emails.
I will not say I am satisfied until the appointment actually happens and there are actions associated and are completed.
Business Response
Date: 10/31/2022
Good morning,
As indicated by the Conleys, per their availability, an onsite appointment has been scheduled for 11/2 to review all items of concern in person and determine next steps for resolution. Please let us know if we can be of further assistance in the interim.
Sincerely,
***************************
Pulte Homes of ****
Senior ************* Manager: *********
******************************************************
*************

Warranty & Emergency Contact Information
Email: ***********************************************************
Normal Business Hours M-F 8AM-4PM ::************
After Business Hours :: ************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our air conditioning is not properly working in our newly built home in ************, **. When air is on, the 2nd floor is very warm and temperature upstairs registers mid to high seventies. Even the cool days when it is cool outdoors the ** kicks on and temp still registers upstairs in the seventies. This is a new home built by Pulte.We have notified Pulte Group, ************** and the construction manager and have received no resolution.
Business Response
Date: 10/24/2022
I will be contacting the Northeast Corridor division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local Northeast Corridor team contact information below to address your home concerns.
*******************************************
**************

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