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Business Profile

Hosiery Manufacturers

Spanx, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hosiery Manufacturers.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SPANX is running a promotion that if you spend a certain amount one month they will send you a coupon code for ***** off the next month. My order number is ***************. I never received my code so I enquired and was told to purchase an order and call them back and they would refund me *****. I did not want to do that so I sent them an email that I would rather have the code they are advertising. I was sent a code and went to use it and it doesnt work. I find this ridiculous. As of today 5-10-25 they are still running this promotion but they are not following through with it. I want a code that works. Actually, I am do 2 coupon codes because I placed 2orders over ******.

  • Initial Complaint

    Date:04/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order March 19th, Spanx mailed a replacement order April 4th, as of April 19th I still do not have my order. Spanx informs me its because I have a post office delivery address. Ive placed many orders with them and never had an issue; this will be my last.

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order from Spanx was out for delivery with *** on March 12. It was never delivered that day. Tracking info indicated the package was returned to ********, ** facility for processing again. The next day, March 13, tracking info marked my package as delivered. It was a SurePost transaction so I checked with the *********** tracking number provided. My package was never received by them. The package was not delivered to my home either. It is lost. All I want is my money to be returned to me. This company, Spanx, appears very unreliable. They have no customer service at all. It's impossible to speak to a human being to solve the problem

  • Initial Complaint

    Date:02/27/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an order from them and started a return on their website. I found out that my return went to *********, IL on Dec. 7th. I talked to our local branch of ***** and the *** was so apologetic. It didn&#**;t process through ******, **, it processed through *********, **. It went to *********, ** on Dec. 21 at 1:01 am. The **************** tracking number is ***************************. The phone number that I called for H32333131****36373334H is ************.I would like to speak to someone at H32333131****36373334H and to send my refund now through my original form of payment.

    Business Response

    Date: 03/03/2025

    Hi *******,

    Thanks for reaching out and letting us know about this experience. I can see from your interactions with our team over email that this has been resolved and you've been refunded. If you have additional questions for us, please reply to our latest email or reach out to us at **************************************************************.

    -Team Spanx

    Customer Answer

    Date: 03/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received shipping confirmation from company. For three days, the package was to be delivered that day. Its not here. Twice I contacted company to see if package was lost. Have received no replies from company. How can I know when to be home to collect my package? No communication whatsoever.

    Business Response

    Date: 02/05/2025

    Hi *****,

    Thanks for taking the time to let our team know about this experience! I know you're excited to receive your items! We are sorry both emails you sent yesterday haven't been responded to yet, but rest assured our team is on it and is responding now.

    Since this was ordered on January 27th with our free 5-9 business day shipping method, it can arrive as late as 2/7, this Friday. Your tracking now says it's estimated to arrive on that day! If that doesn't end up happening, please respond to the reply our team sent you and we'll be happy to help you and make sure you receive the package.

    Take care,
    Team Spanx

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They failed their customers shipping expectations during the postal strike by not finding a way to ship their product out they then sent an email saying you could fill out a form to have the order cancelled since they are so sorry they couldnt get the orders out in time and then after i filled it out and then they shipped my order and charged me! When I spoke to customer service they couldnt do anything because the order was processing (which has been the story the whole time) when I asked again and again to cancel so what exactly was the point of the form if they were not going to abide by it???? They refused to help me when I got mad and cut the communication and the one week to find out if your order is cancelled is ridiculous!!!! They shipped the order right away!!! When I asked why I got no explanation

    Business Response

    Date: 12/19/2024

    Hi ******,

    Our sincere apologies for the experience with our Canadian shipments. Our team has reached out to help resolve this for you, so please reply to our latest email so we can continue helping you.

    -Team Spanx

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22706844

    I am rejecting this response because:

     

    clearly I have an order from them 

    Sincerely,

    ****** *****

    Business Response

    Date: 01/07/2025

    Hi ******!

    Thanks for reaching back out. We do see our order was delivered on 12/19/2024, but if you no longer need the products you can submit a return for them on **********************************************************. You can also email our team at ************************************ or reply to any of our previous emails if you still have outstanding questions! 

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased order #*************** online and returned both items. I dropped the package off on 11/15 at ***** it is now 12/5 and I still have not received a refund. I called customer service today and was told I would have to wait an additional 7-10 business until the case is escalated and someone would get back to me. I have never heard of a refund taking over 30 days to process. tracking for return:9202396343488736687033 I asked to speak with a supervisor and was told I would get the same response, they would not be able to help me.

    Business Response

    Date: 12/10/2024

    Hi ******!

    Thanks for reaching out! We see this was resolved and your refund was processed, but please email our team at ************************************ if you have any follow up questions.

    We appreciate your patience during our busiest time of year.

    -Team Spanx

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/29 I ordered Spanx pants. They were way too big and I tried to contact Spanx with an email. I did not have the invoice number so could do nothing on line. This has been going on since March. I finally found the invoice number and contacted Spanx. Again no response. I mailed the pants back to the return label on the package with information as to what I was doing. No matter what I do I can not get a response from Spanx. The invoice number is ************** and the cost to me was $138.00. I am so frustrated that I can't reach anyone at Spanx. Can you help? I have the receipt from the post office showing that I mailed the pants back.

    Business Response

    Date: 04/23/2024

    Hi ******! 

    Thanks for reaching out! After looking into your order and communication history with our team, we can see there have been numerous outreaches that have been replied to with an email from our team then no response from you, so our emails may be going to your spam folder. If you'd like to call our team at ************ we can reference all of your emails at once and help provide you with an appropriate resolution. 

    We look forward to hearing from you!

    -Team Spanx

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 22nd, I placed an OVERNIGHT order with Spanx for a couple of items I would need for my trip on March 27th. The overnight shipping was $30. Today is March 26th and I received an email from ***** that the label was created. I am extremely disappointed because I paid extra for the overnight shipping and, apparently, wont have the items on time, five days later, for my trip. This prevented me from using the amount paid ($400) to place an order with another vendor. Now I am left without money and clothes for my trip tomorrow. This is frustrating coming from a company that should respect their customers. I requested them to place a replacement order today so it would arrive tomorrow, but they do not have contingency plans for emergencies, so they do not care. They will only place a replacement order tomorrow because it is already past noon. Instead of having a plan for each unique case, they will just treat it as any other order. If you can, do not order from Spanx unless you have many days to wait. And do not pay for overnight shipping, because they will take their sweet time to ship the order. Do not come with answers about placing orders after noon, because this was overnight 4 days ago, and the item should be here already. I asked to pick up the items at a retailer, and she said only if I buy them directly from the retailer again. Great support! I will make sure that everybody knows about this overnight shipping scam.

    Business Response

    Date: 03/27/2024

    Hi *******!

    Thanks for letting us know about this experience. Since this was placed on a Friday night with 1 business day delivery, it is unfortunately arriving 1 business day late (today).  Based on your tracking, it looks like there was a delay in ***** scanning in the item after the label was created first thing Monday morning. We know this isn't ideal so we're happy to refund your shipping charges, which you should see returned to your payment method in a couple business days.

    If you have other questions for our team, please feel free to continue responding to your emails with our team.

    -Team Spanx

  • Initial Complaint

    Date:03/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding order # *************** I am trying to return to jeans I purchase on 3/13/24 and the website does not allow me to create a return label . I have contacted spanx customer service and they have not responded in the last 5 days . I would like to return items and get a refund

    Business Response

    Date: 03/26/2024

    Hi *******!

    Thanks for reaching out and letting us know about this experience! Our team was able to help by sending a return label directly to the email you used to place the order. If you're unable to find it, feel free to reply to the email we sent you yesterday (3/25) so we can resend. 

    We're happy to answer any additional questions you have if you'll reply directly to that email as well!

    -Team Spanx

Spanx, Inc. is NOT a BBB Accredited Business.

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