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Business Profile

Hosiery Manufacturers

Spanx, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hosiery Manufacturers.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a size medium spanx sent an Extra small size Theyre saying its a final sale and they cancelled my return today I sent the item back to Spanx 2 days ago Item number *************** Terrible customer service. This was an error on the part of Spanx I would have kept the size I ordered

    Business Response

    Date: 12/19/2022

    Hi ****!

    Thanks for letting us know about this experience, and we're so sorry to hear about it! We do see this has been resolved in the meantime, and you were accepting of the resolution. Thanks for giving us the chance to make this right for you.

    Please reach out to our team at ************************************ with any additional questions!
    -Team Spanx

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order, the system auto generated a different address with Spanx.com The order has been out for delivery to the wrong address for 6 days. I have tried to contact Spanx to edit the delivery address with the delivery courier ******* as the delivery courier told me as the recipient I CANNOT make changes to the address for delivery. Spanx customer service has refused to offer and sort of help, citing they do not have the option to change the address and they will just wait for ***** to return the package to them.I have contacted ***** 5 times to ask if they can just absorb to the package and send back to the shipper and ***** cited they need that direction from the merchant.So again, Spanx is doing absolutely nothing to help other than send apology emails.I feel like they are waiting it out to keep my money instead of assisting the situation as the delivery courier has directed. Thus I need assistance from a third party to get the situation moved.

    Business Response

    Date: 11/02/2022

    Hi *******!

    Thanks for letting us know about your experience, and we're sorry to hear your order address wasn't correct. Unfortunately our team is unable to individually change order addresses or contact ***** on behalf of customers, but we're happy to make an exception and refund you for the order since your tracking show it's been refused at the delivery address. You should see the refund back to your account in 3 - 5 business days. 

    Please email us at ************************************ if you have any further questions.
    -Team Spanx

    Customer Answer

    Date: 11/03/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. These kinds of issues should not EVER have to escalate to the BBB. Please work with your customer service team to help them understand their role is to help.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/25/2022 I want my money back for canceled orders, which amounts to around/over $1000. I want them to cancel the orders I attempted that showed the wrong size and include an option to cancel items ordered on their website so this does not happen to others.

    Business Response

    Date: 10/31/2022

    Hi ******!

    Thanks for reaching out to let us know about your experience. We do apologize for the website glitch you experienced, and have received your request for all the return labels to be sent to you via **** as soon as possible. We can confirm those will be sent tomorrow, and as soon as you receive them you can return any items you don't want to keep, which will prompt your refunds. 

    Please reach out in the meantime if you have further questions via email at ************************************.

  • Initial Complaint

    Date:09/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on. Saturday. The default shipping address that was selected was my old address (my mistake). I contacted Spanx and was told they could not fix the error even though item had not yet shipped. They told me to contact **** I did that and they did I have to contact the senderso there is no resolution and my item will be delivered to a stranger. Im out 85 bucks.

    Business Response

    Date: 09/21/2022

    Hi *******!

    Thanks for letting us know about your experience placing an order on our website. We are unfortunately not able to change addresses once orders are placed, but once you see the order has been delivered or returned to our warehouse for an incorrect address please email us at ************************************ for a resolution! We look forward to hearing from you.

    -Team Spanx

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order online and as soon as I placed the order I realized it was a mistake I tried to contact the company to reverse it to no avail when the package arrived it was unopened and my doorman sent it back with the *** guy or with the **** guy Unfortunately I didnt have a tracking number so I didnt have a record of it in the meantime I called my bank and they placed a hold on the money that was in August because I filed a complaint against Spanx so today I was re-charged the $76 and Im very upset Im a senior citizen living on a fixed income And theres no reason why they couldnt have found that box and all the information inside it with all my information I have never filed a complaint against anybody before but this is horrible Im hoping you can help me

    Business Response

    Date: 09/16/2022

    Hi *****,

    Thanks for reaching out, and we hate to hear about this situation. Since your bank placed a hold on the money, it's best to contact them directly to figure out next steps. Our system currently won't allow us to process any refunds since the funds are being held, and aren't able to be released back to you right now. Once your bank releases the funds, you can definitely email us to have them refunded. 

    If you have any further questions, please email us at ************************************. 

  • Initial Complaint

    Date:09/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of leggings from this company less than a year ago. I have barely worn them, cleaned them according to instructions with extreme care, and yet they are both already completely worn out and unwearable. These are $100 pair of leggings each and lasted only 8 months. I contacted the company who refused to help me even after showing them image proof of what their leggings turned into, due to the fact that it was out of their *********************************************************** they didnt fit. These are completely damaged in less than a year. I have spent $12 on leggings that lasted years. I have been loyal to this company and I was only looking to have the damaged leggings replaced but the company refused.

    Business Response

    Date: 09/12/2022

    *********************!

    Thanks for letting us know about your experience. Quality is very important to us, and we definitely stand behind our products. We'll be emailing you today to try to make this right for you.

    -Team Spanx

    Customer Answer

    Date: 09/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Spanx, Inc. is NOT a BBB Accredited Business.

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