Reviews

This profile includes reviews for Earthlink, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Earthlink, LLC has 73 locations, listed below.

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  Earthlink, LLC

  980 Hammond Dr Suite 400 Atlanta, GA 30328-6161

  
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  Deltacom

  7021-C Albert Pick Rd. Greensboro, NC 27409

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  Earthlink, LLC

  5 Wall St Burlington, MA 01803

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  Earthlink Inc

  650 Smithfield St Fl 8 Pittsburgh, PA 15222

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  EarthLink Business Solutions

  124 W Tombigbee St Florence, AL 35630-5422

Review Details

• Review fromColin F

  Date: 04/05/2025

  1 star

  Colin F

  Date: 04/05/2025

  Adds extra, scammy services and bills you without telling you. Terrible support line.
  

  Earthlink, LLC

  Date: 04/07/2025

  Hello Mr. ********************** accept our sincere apologies for any dissatisfaction Mr. ***** experienced with our service and billing. We strive to deliver the best possible experience for all our customers, and I regret that we may not have met Mr. ****** expectations in this instance. 
  Regarding the extra charges on Mr. ****** invoice, please note that we do not apply any additional fees without providing a thirty-day notice on the monthly statement. This ensures our customers are fully informed ahead of any changes to their billing. 
  While I am not aware of the specific concerns you encountered, I want to assure you that we are committed to resolving any issues and welcome the opportunity to discuss this further. We value our customers and their feedback is valuable, and we are here to help. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromReggie C

  Date: 03/27/2025

  1 star

  Reggie C

  Date: 03/27/2025

  I have been with Earthlink since they bought it from the company that was great in my opinion, but after Earthling purchased this service, it turned into a pain in the behind. As the years have passed, using their mail service has turned into a nightmare. And recently, they started putting pop up ads while you write on your email service and the ads are so big that my page freezes and it take forever to start up again so I can use it. I have tried ad blockers, but the add on ads are so big that they return and freeze my page. So, my advice is to stay away from Earthlink and use other services that are much better. Why am I still using this service? I am in the middle of some very important business contracts that I don't want to disrupt, so when I am done, I am going to cancel this crappy service.
  

  Earthlink, LLC

  Date: 03/28/2025

  Hello Mr. *********************** you for being a long-time customer.  I am sorry Mr. ******* has been experiencing issues with Ads popping up in his emails. It does seem Mr. Cornejo called in regarding this before and multiple agents have tried to advise him about our ad-free email add on, but it does not seem he took them up on this offer. I would be happy to switch the type of email Mr. ******* has but even with that change, depending on the web browser he could still have unwanted ads to pop up. Again, I do apologize to Mr. ******* that he has been experiencing unwanted pop up ads in his email, but we are happy to assist Mr. ******* however possible. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromGlenn S

  Date: 03/14/2025

  1 star

  Glenn S

  Date: 03/14/2025

  This company is only out to steal your money and will lie to do it. On May 8 th I contacted a representative of EarthLink , that representative told me my service for the ( first month would ( only ) be *****. she further went on to tell me I could get Internet on my phone until my motum showed up ( again lies). When my motum showed up on the 12 th and I went to activate my service they wanted another 90 something dollars and a full cents and I refused to pay again because the representative told me something completely different. I tried reaching out to the company and told them to listen to their phone recordings, I further went on to tell the representative ************************ Until I Was Able to Call Head quarters. As I was calling their head quarters they cancelled my service. The phone number does not go through either. So they just stole my money! I want my ***** cents returned to my credit card! I've filed a complaint with consumer affairs and disputed the charges on my card and now with BBB. On the 8 I ordered service, on the 12 th my motum was delivered and cancelled after I told them to let me call head quarters and on the 14 th I took the motum *** to be returned. Do the right thing and give me back my money and stop lying to the customers to get **********************. I will not stop fighting until my money is returned!!
  

  Earthlink, LLC

  Date: 03/17/2025

  Dear Mr. **************** sincerely apologize for any miscommunication regarding Mr. ************ billing expectations. Our policy requires the first months charge to be processed before service activation. Unfortunately, when Mr. *********************** out to resolve his billing concerns, his account was inadvertently canceled by one of our representatives.
  Since Mr. ********** returned the modem, we have processed a refund of $79.95 back to the card on file. We regret any inconvenience this may have caused and appreciate his patience. Please let us know if you have any further questions or concerns.

   

  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromBrittany C

  Date: 03/06/2025

  1 star

  Brittany C

  Date: 03/06/2025

  This company scams people that live in rural areas with little options for internet. I was given an estimate of 100mbps for their "unlimited" plan (which is actually only 300gb which you go through very quickly) and paid $84 for the motem. When received, we got an average of 6mbps. It charges you the first month BEFORE you even test the internet. When I called to cancel, I was continuously haggled to continue using the program and promised a $30 refund if I agreed to send my issue to their "engineering" team. I agreed so I could get a little bit of the $101 I paid back. Afterwards, I asked to cancel and she said I would only receive $30 if I didn't. Why would I agree to continue a service that doesn't work when I could purchase a better satellite wifi for $20 more a month? It took me almost an hour to finally get her to cancel it, after I repeated myself dozens of times. DO NOT FALL FOR THIS SCAM, especially if you live in a rural area.
  

  Earthlink, LLC

  Date: 03/07/2025

  Hello Ms. **************** spoke with Ms. **** today regarding her EarthLink ***************** I sincerely apologize that she was misinformed about her internet service and experienced multiple connection issues. I have canceled Ms. ****** internet account and refunded the billing charge. Once the modem is returned, I will process a refund for the modem as well. 
  Again, I truly regret that Ms. **** did not have a positive experience with her EarthLink Internet service. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromSharon C

  Date: 03/01/2025

  1 star

  Sharon C

  Date: 03/01/2025

  The customer *** advised me the the ***** plan at $45 a month would last me all month. Then $75 for shipping the motum .Then $14.95 a month to rent the motum. Then additional $30 for additional data every week.DONT DO IT!!!!
  

  Earthlink, LLC

  Date: 03/03/2025

  Hello Ms. *************** sincerely apologize that Ms. ****** was misled by the sales agent. She purchased our wireless internet service, which is data-capped. Once the data limit is reached, the internet speed slows down. The only way to restore higher speeds is to purchase additional data. The data plan offered is based on expected usage needs.

  Regarding the modem fee, like most providers, we charge this fee because the modem receives continuous updates, and if any technical issues arise, we provide troubleshooting and repairs at no additional cost to the customer.
  As a courtesy, I have refunded Ms. ****** $111.75. Please allow up to five business days for the refund to reflect on the card on file.
  Once again, I apologize that Ms. ****** was not sold the most suitable internet plan for her needs. Please let me know if I can assist further.

  Best,

  ********

  ER Specialist III 

• Review fromStephen S

  Date: 03/01/2025

  1 star

  Stephen S

  Date: 03/01/2025

  I signed up and dont get any service for a week. Had multiple calls that got me no answers and no service. Three routers and multiple techs scheduled which never came at the assigned time slot. Never got my service up and running. Went without service for a week. When I tried to cancel they told me in order to cancel I have to pay a full months service or it cannot be cancelled. I was furious. I paid it and then to top it off they now are charging me a early cancellation fee of 200 dollars for no service. The customer service **** are bunking idiots. Have no answers and transfer you to technical support who are even worse. Cannot schedule a requested time slot for my life. Incompetent imbeciles the lot. DO NOT WHATEVER YOU DO SIGN UO FOR THIS KESS THAN ADEQUATE SUPPOSED INTERNET SERVICE. ITS NO SERVICE AT ALL. A FREAKING WAKING NIGHTMARE. IDIOTS!
  

  Earthlink, LLC

  Date: 03/03/2025

  Hello Mr. *************** sincerely apologize for the ongoing outage issues Mr. ****** experienced, which required multiple technician visits but remained unresolved. Additionally, I regret that when he called to cancel, the agent did not provide the necessary support during the process.
  Given these circumstances, Mr. ****** should not have been charged his monthly fee, and the Early Termination Fee (***) should have been waived. To resolve this, I have cleared the *** and refunded the monthly charge to his card. Please allow up to seven business days for the refund to reflect on the card on file.
  Once again, I apologize for both the unresolved technical issues and the difficulties Mr. ****** encountered when canceling his account.

   

  Best,

  ********

  ER Specialist III

• Review fromEmily H

  Date: 02/18/2025

  1 star

  Emily H

  Date: 02/18/2025

  I got an email saying they were disconnecting me after the next billing cycle because I use too much data and it was affecting their other customers. So I called and they said there is nothing they can do that their executives made that decision. So now I will have no internet and that is pretty much the only thing I can get where I live.
  

  Earthlink, LLC

  Date: 02/20/2025

  Hello Ms. **************** am sorry to hear about Ms. ***** recent service disconnection and any frustration it has caused. The email Ms. **** received provided a 30-day notice before disconnection, giving her an entire billing cycle to find a new solution before her service is disconnected. We remain committed to keeping ****************** online for the remainder of the 30 days.  
  
  Ultimately, ***************** is set to be cancelled due to excessive data use on your plan. While she did have access to unlimited data during your tenure as a customer, we have realized that certain customers consume an amount of data we cannot support, even with our Unlimited plan. Usage levels like Ms. *****, unfortunately, affect our ability to provide a reliable service to all customers. As such, we had to make the tough decision to disconnect a small group of customers we could no longer support.  
   
   We are here to help Ms. **** to find a solution that meets her internet needs. Please feel free to contact us so we can assist her further and see if other services are available at her residence. 
  
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromKimberly P

  Date: 02/17/2025

  1 star

  Kimberly P

  Date: 02/17/2025

  Worst internet service. It wouldn't even work and canceled right away. Refuse to refund my money. **************** treats you like your the bad person and being unreasonable. Don't know how this company is still in business. I can guarantee you corporate probably don't give a c*** I am gonna be sure to share my horrible experiences with them on every social media outlet, any news ****** that will listen. I will email them all. Also contacting the attorney generals office with this. I only selected 1 star cause I had to
  

  Earthlink, LLC

  Date: 02/20/2025

  Hello Ms. ****************** understand Ms. ****** was unhappy with her wireless internet service not working and she canceled. I also understand Ms. ****** is not happy that we did not refund her any of her money; however, per the terms she agreed to the initial cost to ship the modem is non-refundable. The terms for our service can be located at *************************************************************************************** I look at the account and we did refund Ms. ****** $49.95 on 02/14/2025. Again, I am sorry Ms. ******* internet did not work, and she had to cancel her service.  
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromLeah O

  Date: 01/21/2025

  3 stars

  Leah O

  Date: 01/21/2025

  I have read that Earthlink has good customer service, but i have experienced many problems just getting my service started. The sales *** convinced me to sign up partially by telling me I would get a gift card in compensation for the early cancellation fee should I decide to leave within the first month (rather than go elsewhere for a plan without a contract). But after I signed up and paid the installation fee, he told me that I would have to wait a month to get even the first half of the gift card. This feels like bait and switch. Then the *** scheduled my installation on a federal holiday even though I expressed concern about the timing. And of course later they had to change the appointment to a day that was not a federal holiday. Further, they did not tell me they were rescheduling, and they picked a time I could not make. I had to call and reschedule again. Even after rescheduling, the automated messages continued to reflect the appointment I could not make. I had to contact them yet again to confirm that my appointment was truly rescheduled for a good time.
  

  Earthlink, LLC

  Date: 01/24/2025

  Hello Ms. *********************** apologize that Ms. *********** had issues with getting her internet installed, as well as communication regarding her installation dates. Due to scheduling conflicts there can be changes with the installation and the vendor does try to send out communications regarding the installation but sometimes there are miscommunications with the installation; and for that I am sorry.  
  As for the gift card, the agent does tell Ms. *********** that he is going to add the $200.00 gift card that would cover if she was to cancel her service. He goes over the details of the gift card when he is explaining the contract details, as well as the added services and her internet plan. This was discussed with Ms. *********** to which she agreed to all terms. I do apologize as it could be seen as confusing with the gift card, but the agent did breakdown how the card worked before Ms. *********** approved the sale. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromRobert H

  Date: 01/14/2025

  1 star

  Robert H

  Date: 01/14/2025

  Terrible service, Crazy high installation charge even though it is self set up. They try to call it a processing and handling fee. Then the customer service isnt even from the ** and you can not understand them at all. Stay far away from this internet service.
  

  Earthlink, LLC

  Date: 01/15/2025

  Hello Ms. ****************** am sorry Mr. ****** was not happy with the shipping and handling fee, but when he called in the sales agents, he spoke with gave him the correct information as to why the charge was $79.95. The programming and building of and installing the *** card for the modem to work properly. We have agents that are out of the US as well as the US and this is because EarthLink wants to make sure we have agents available to assist with sales calls as well as support. Again, I am sorry Mr. ****** was upset regarding the shipping cost, but that fee covers more than just shipping. 
  
  Thank You, 
  Samantha 
  ER Specialist II