Business Profile

Internet Services

Lingo Communications, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

145 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Lingo on August 16, 2022 to cancel my Lingo account and the lady gave me a confirmation ticket # of ****** to confirm the cancellation. She told me I would receive a partial bill on the next bill. I got the full amount on my bill and guess what the confirmation ticket number does not exist. I called and complained and they gave me a new ticket confirmation # ****** to disconnect but I am afraid that it doesn't exist either and this cycle will just continue.
Business Response
Date: 09/07/2022
We have reviewed the account and see there is a request to have the account closed. Once the order processes it will be backdated to 8/16/22. We apologize for the inconvenience.
Customer Answer
Date: 09/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had my phone services with Lingo terminated and my phone was cut off on August 10, 2022. On August 18, 2022 I get a contract termination fee for $179.78 for supposedly terminating phone service early. I never agreed to a fee to terminate phone early verbally or in writing. Called the company and they said it was a verbal agreement. I asked to hear the recording and they said they didn't have it and no date to when I agreed. I mean had I known I was going to pay a fee I would of left phone on! Plus they never mentioned it when I asked for phone to be cut off. They also said I switched carriers which I did not because now I only use my cell phone which I've had for many years. I have checked the Lingo bills and no where in the fine print does it say there would be a fee for turning the phone off. I think this is a way to rip people off and is bad business for them not mentioning it. Plus why would turning off a phone cost nearly $180? I've had other landlines shut off and never paid a fee. I called them today Sept,6, 2022 and was told I would be getting some correspondence by Sept 24, 2022 from collections. I hope this can be resolved because I never agreed to pay to have a phone shut off. Thank you for your time in this matter.
Business Response
Date: 09/07/2022
We have reviewed and show this customer to have been a longtime loyal customer. As such we will waive the Early Termination Fee associated with the account. The account has always been on a yearly auto renewal contract that was verbally agreed to when the account was set ** in 2015. The contract renewed in May of this year, but as stated we will waive that fee. The remaining balance on the account is $73.20. We apologize for the inconvenience.
Initial Complaint
Date:09/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed on my current bill dated 08/25/22 that have been charged for 12 911 calls some of which were dated back in 2021. At the most I made only 2 ************************* February when my son was rushed to the hospital and this year 2022 in June. I spoke with a supervisor named ******* on 9/5/22 and he said the reason for the charges is because the company had to taxes. To my understanding any 911 calls should be charged at the time a call was made. I am being charged $5 for each 911 call and they refuse to remove them.
Business Response
Date: 09/07/2022
[8/17 2:07 PM] *********************
We did an audit which revealed that as a company we had paid taxes for over a year for the charges you recently received. In error, we had not passed the charges on to our customers. These taxes are billed to telecommunications providers and are then passed on to the customer. We have added charges back to February of this year to your statement for the month of August. This is a one-time occurrence. Going forward, you will see the charges only for the current month. The charges are not related to you dialing 911. We did send out a notification advising these charges would be appearing on your invoice and the reason. We do apologize but unfortunately we are not able to credit the charges.
Customer Answer
Date: 09/07/2022

Complaint: 17923372

I am rejecting this response because:
You stated the charges are from back taxes your company paid and not for 911 charges but clearly you see by viewing my August bill that there are 12, 911 charges from 2021-2022, that amounts $60 and as stated previously these are erroneous charges except for 2 of the 911 charges. The charges are fraudulent and I am now filing a complaint with the ******** ********** of ********** and ****** Utilities and The ******** Attorney General *********************** as of today.

Sincerely,

***************************
Business Response
Date: 09/09/2022
We understand your frustration with having all of the charges on one invoice. The charges shown on your bill are E-911 charges and are not actual phone calls to 911. They are again charges billed to all long distance providers. We have already paid these fees on your behalf and did not initially realize that we were not billing you for the charges. I do apologize but I am not able to issue credit for the charges. We can set up a payment arrangement if needed to aid in paying the charges. Please call us at ************ if you would like assistance with making the payment.
Customer Answer
Date: 09/09/2022

Complaint: 17923372

I am rejecting this response because again you cannot comeback a year later and charge customers for erroneous charges that your company didn't realize they didn't charge to their customers a year ago. I will be switching my service and will not be paying for these charges

Sincerely,

***************************
Initial Complaint
Date:09/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have transfered my service to consumer cellular. They have tranferred my service and gave me transfer balance. They are saying I owe them 911 taxes for the entire year of 2021 of$1.25 for each month. Why wasnot I charge this in 2021. I donnot think I owe this and why wasnot I charged in 2021. When did this charge go into affect and why wasI not charge in 2021. Thank You.
Business Response
Date: 09/06/2022
We do show that you received back-billed charges for fees that were inadvertently left off your 2021 invoices in error. Those amounts were added as a one time charge to cover charges that Lingo has already paid regarding your account services. In reviewing you had already left the service on 7/28/22 when the charges were applied. We will waive the charges since you are no longer on our service. A credit of $15.00 has been applied to your account. The charges were not billed out in 2021 and a quick review of your previous invoices will confirm the charges were not previously billed.
Customer Answer
Date: 09/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to know
why they are charging me $40.00 for the service from 7/22/22-7/28/22. Please let me know what the charge for those days. It should not be $40.00 for 6 days of service. I think they need to adjust the bill to reflect the right amount for the bill. I hope this can be resolved properly. Thank You.
Sincerely,

*********************************
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint on behalf of my father, who is 96-years old, *****************************. His phone carrier is Lingo Communications and he asked me to cancel his phone service. I contacted Lingo Comms on two occasions to cancel the service. On 20 July 2022, they indicated that my father would be charged a $2000 early termination fee, to which I requested a copy of this agreement in writing. They then told me that I needed to speak to a supervisor and put me on hold. After about 5 minutes, they returned to the phone and asked for my contact information and told me that the supervisor would call me within 24 hours. The supervisor never call me. I called them again on 5 August 2022 to end the service and on that call, the rep informed me that my father had agreed to service until October 2022 and he would be charged a $200 termination fee. I again asked for a copy of the written contract indicating this. The rep indicated that my father orally agreed and that they had a recording I could listen to. They played the recording to which my father stated his name and SSN and he was agreeing to the service with Birch(sp?). On this recording, they never informed him of a termination fee. As soon as the recording ended, the phone call was abrupted ended. No one stayed on the line to discuss the call with me and when I called back no one answered the phone. I am submitting this complaint due to the diversions and unfair practices being used by this company. I am asking that the phone service be terminated without any penalty unless the company provides something in writing signed by my father. Also, I ask the company be reported to the *** for unfair and dishonest service practices to include charging unnecessary fees. Lastly, I ask that my father's service be terminated as of 20 July and that he face no further charges as of that date. The phone number for the Lingo service is ************. But do not hesitate to contact me at the number provided for additional info.
Business Response
Date: 09/01/2022
We have reviewed the account. Generally we do not close an account for anyone not authorized on the account, however I confirmed that the email address used in this complaint does match the email address on the account. The recording stated that the customer agreed for the account to automatically renew each year. We have submitted an order to have the account closed and backdated to 7/20/22. We will waive the *** as the customer has been a long time loyal customer. We do value all customers and appreciate this customer's loyalty over the years.
Customer Answer
Date: 09/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is so hard to get ahold of if you need your service fixed. No manager or supervisor is ever available or ever calls back. My fathers phone line was out for 3 weeks. When the company came to fix the phone line they just spliced the line. Then said they don't hang the phone lines so they left it across a road, thru a creek, across a neighbors yard, laying on some metal fences and in bushes. I called several times because my mom is bedfast and we need the phone to work in case of emergency. The company keeps sending phone bills to be paid but the service is horrible. If you call the phone it sounds like a garbled mess or it won't even dial thru for several trys.
Business Response
Date: 09/01/2022
We are working directly with the customer's daughter regarding repair of their service. They are in the previously flooded area that is gradually being restored. We apologize for the inconvenience.
Initial Complaint
Date:08/29/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been a customer with ********************** / ********************** for over 10 years. Returned home from a trip on July 10th with a intelligible voice message from Lingo and no phone service. Called July 11th to create a repair ticket and heard nothing from them and service was never restored. Called on July 22nd to cancel service and wanted to charge a disconnect fee for a non-working service. Was told by a rude representative that he was unable to help and we would have to call back during the next billing cycle to file a dispute over the charge. Called on August 23rd to file a dispute and given a ticket number and was told someone would contact me within 3-5 days.No contact from this company so I called again on August 29th and was told that the ticket number I was given on August 23rd was not for the charge dispute (over me canceling the service), but was to cancel the service. The service was canceled on July 22nd and our number ported to the new service on July 25th. The inaction of this company to repair my service that I had paid for and their abhorrent customer service were the reasons why we canceled. This behavior is reprehensible and will never recommend this company to anyone.
Business Response
Date: 09/01/2022
We have reviewed and show the account was closed on 8/16/22. We have issued a credit to bring the account balance to $0.00. There were no fees charged for an early termination. We do apologize that we were not able to get the service issues resolved prior to the customer leaving our service.
Customer Answer
Date: 09/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although one area of ************** shows a $0.00 balance, another area on the same page still shows a balance of $ *****. I hope I will not have any more issues with this company.

Sincerely,

*************************
Initial Complaint
Date:08/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to receive ROBO CALLS from number ************ ***************** Which are against the law.The VOIP number ************ is registered to the LINGO user MATRIX **********************, ************************** is responsible for the harassing robo calls that their clients are committing. We are requesting that LINGO TELECOM, LLC (TTN/17523321937, TSOS/0802357352 ) of *********************************************************** 787 INVESTIGATE AND STOP THIS HARASSMENT!
Business Response
Date: 09/02/2022
We apologize for your inconvenience, but we do not have an account for the number provided, nor are we affiliated with the address provided. We are unfortunately not able to assist you with the issue you are reporting.
Customer Answer
Date: 09/02/2022

Complaint: 17785209

I am rejecting this response because:
The contact information for the carrier of the number in question was provided by a agent with FCC who took our complaint first and provided the register info.
Sincerely,

*****************
Business Response
Date: 09/06/2022
We have again checked our records and do not show any affiliation with the phone number provided. We apologize for the issues you are experiencing but are not able to assist as the number does not belong to Lingo.
Initial Complaint
Date:08/24/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parents phone (landline) has been out for 4 weeks. It has been reported 5 times that I am aware. I personally have spoke to *********, ********, and ***** and tried to explain the urgency of the situation. This is an elderly couple in poor health. They have no way to call for help in an emergency. My father's doctor was unable to contact him about abnormal lab results and had to mail a letter to let him know he required extra medication. His pacemaker is checked through the phone line as well, and cannot be checked at this time due to the outage. Each time I have asked to speak with someone to explain the urgency and importance of the fixing the phone line, I was told no one else could help me and no one was available. However, a bill has been mailed for their service for the month!
Business Response
Date: 09/01/2022
We apologize for the delayed response. We have been working with the customer's daughter directly in resolving their issues caused by flooding in **. The service was restored on 8/27/22 and confirmed with the customer to be working. We have issued a credit for the downtime while the issue was being resolved and notified the customer's daughter of the credit and restoration.
Customer Answer
Date: 09/01/2022

Complaint: 17761489

I am rejecting this response because:

Only partial charges for their monthly bill was credited. I appreciate the credit that was given; however, due to the longevity and inconvenience of having the issue resolved in a timely manner I feel they should not be charged anything for the month.

Sincerely,

***************************
Business Response
Date: 09/02/2022
We have applied an additional credit of $20.65 which brings the account balance to $0.00. We did initially credit the customer for the total amount of time they were without service. The cause of the issue was completely beyond our control but as a valued cusotmer we have issued a courtesy credit for the remaining balance for the month of August.
Customer Answer
Date: 09/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Lingo customer, I receive my bill and noticed that there was a new change for $32.30, they claimed I wasn't change taxes for a whole year. I call and spoke with customer service, she informed me that there's nothing she can do. This not my fault, I'm on a fix income. On the back of the statement they did Recent billing audit and discovered that I was not billed for local and state taxes. A whole year!My account # *********
Business Response
Date: 08/24/2022
We did an audit which revealed that as a company we had paid taxes for over a year for the charges you recently received. In error, we had not passed the charges on to our customers. These taxes are billed to telecommunications providers and are then passed on to the customer. We have added charges back to February of this year to your statement for the month of August. This is a one-time occurrence. Going forward, you will see the charges only for the current month. We apologize for the inconvenience.
Customer Answer
Date: 08/25/2022

Complaint: 17756243

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 08/25/2022
Unfortunately there is no reason listed for the rejection of our response. I do apologize, but we are not able to credit the charges in question. They are a one time occurrence and will only show as current month charges on invoices going forward. The customer can check previous invoices to ensure she was not charged for these fees prior to August if she feels they were billed in error.
Customer Answer
Date: 08/25/2022
I don't understand why I should have to pay for something that was not my fault from February until now my Account still says *****. I Can't afford this amount

***********************

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Lingo Communications, LLC is NOT a BBB Accredited Business.