Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo Comm provides the phone service at my business ***************, **** dba: **************************** ***************************************************************************** **************. In 3/22, I contacted Lingo to see what could be done about the cost of my LANDLINE PHONE. **This is the only phone number my business has had since ****. For the last several years I only kept this number because it was listed on many sites on the internet and I didn't want to lose any potential new clients. **For the last several years, I forwarded the LANDLINE PHONE to my CELLULAR PHONE so I would have the benefit of texting and emailing with clients. Cellular service was not available with Lingo.Approx 1/22 I contacted Lingo to inquire on the ever increasing monthly cost. I was told that the outdated landline service was antiquated and a cellular line would be much cheaper and I could keep my business phone number. I made very clear to Lingo that I had to have the CALL FORWARDING feature. When I received the new cellular phone from Lingo I called to find out how to forward it. *********, the rep gave me the info. It didn't work. After a couple of weeks of speaking to Waikeesha daily, she finally told me that the CELLULAR service with Lingo was new and they just realized that they didn't offer a forwarding feature. After many many more calls ********* told me that the call forwarding feature would be added in the net couple of weeks. At this point its approx 3/22. Fast forwarding... I problem persists! I have called so many times and no one ever calls back. Please remember although the customer service **** at ********************** is lacking the billing **** is stellar! I only want a basic feature that Lingo told me was available. How can a communications company in 2022 simply decide NOT TO COMMUNICATE? Frustration is an understatement, I made this change to save money amid my attempt to keep my small business open post COVID. Any help is sincerely appreciated.

  Business Response

  Date: 09/26/2022

  We apologize for the delay in responding and the inconvenience. We will be working with the customer directly to resolve their issue. Someone will be reaching out by phone shortly. 

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* has been cancelled with Lingo, as of late July, 2022 - early August 2022. Phone ported away from Lingo. Lingo continues to create invoices against my account, 2 so far, and likely a 3rd with be auto-created and stating due by Oct 13, 2022. The agents I'm connected to all state that "they will have the disconnection complete" in the next 2 - 10 business days, and that they do not understand why the disconnect is taking longer than usual. They advise that there will be a final, pro-rated Invoice, only covering the remaining days of service that I had with them - once the service is disconnected. They will not escalate me to a supervisor or a supervisor's voicemail. It is now 9/16/2022, the service was electronically disconnected from Lingo between 7/31 and 8/3, and I am with another provider. They simply needed to provide me with a final invoice, but they continue to create new, full invoices, with late charges tacked on to the total, and nothing except excuses as to not understanding why it is taking so long to finish the disconnect. They no longer have control of my phone number.

  Business Response

  Date: 09/23/2022

  We apologize for your inconvenience and the timeframe in resolution. We have reviewed and show the account is being closed and backdated to 8/03/22. The backdate and final invoice will generate on 10/23/22. The customer will have a small balance due once that final invoice generates as the last payment received was for their June invoice. 

  Customer Answer

  Date: 09/26/2022

  Thank you for your response.

  Lingo being a telephone service provider - I can't imagine it is standard business practice to generate multiple invoices adding new months' worth of service (twice now), when you've received both electronic and verbal communication that the account has been requested to be closed. They offered no supervisor escalation path, other than "we'll call you back when it is complete".  The response to the BBB is the first time they have given a "hard deadline".  Every other time it was "**** business days more".

  As you can see from the screenshot, they have added another month of activity, and late fees and finance charges, into the newest invoice. I will only consider the issue resolved when I see the final invoice, actually pro-rated to only cover July's bill, and a small portion of August, 2022. I would accept 1 late fee from that bill, with no finance charges applied, for July only. I do not trust for a minute that they would refund payments, had they remained with autopay, which is why autopay was disabled shortly before I transferred my service away from them.

   Since they have a long history of charging customers for services not provided, based on other BBB complaints I've read - I also am concerned they are going to take this to a credit bureau, or collections, while they drag their feet.

  Business Response

  Date: 09/26/2022

  As stated previously we apologize for the inconvenience and the timeframe for resolution. We will follow up on the account once the 10/23 invoice is generated to ensure billing is correct. 

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 we have received an email that Fusion will be suspending online calling service UC One July 1st 2022. 90% of our business is phone calls were made from our computers using this software. I have contacted Fusion and they told me that we can use Webex for online meetings. We do not do meeting we do phone calls so this service would not work for us. We asked if we can discontinue the service due to the fact that we will not be able to use UC One anymore. Few weeks after we've closed the account and without any notification Fusoin withdraw $3321.33 from our bank account. Nobody told us about Early termination and nobody notified about the withdrawal. There should be no early termination since we were with Fusion since 2016 or 2017 and after 1 year we would be on month to month payment plan. The only change we have made was 10 month before when we added UC One plan to one of our phone lines. We have tried contacting Fusion to resolve the issue with no result - nobody knows anything. Today we have received an email that they are closing the case and they will not return money.

  Business Response

  Date: 09/15/2022

  After speaking with the customer it appears that the complaint may have been filed with the wrong company. I have advised that I would respond accordingly and the notification would be sent back to him. 

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I was told by the person I who contacted me that they are not affiliated with Fusion Connect or Megapath, if this information is correct I would like to withdraw my claim.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had lingo land line phone service for many years--in jan 2022 we switched to impact an internet phone service.we paid impact monthly by credit card but inadvertently still got mail bills from lingo which means we overpaid, we spoke to lingo and they ackownowleged the mistake.twice the made a ticket for refund but never paid us after we called many times sent a certified letter.they are stonewalling us--just do not want to issue the refund of$155.00 dollars. THANK YOU

  Business Response

  Date: 09/20/2022

  We have reviewed and show the customer was her monthly fees in one system and her long distance is billing in another system. With her new account her long distance should be included so there should be no additional fee for her long distance usage. We have issued a credit for the long distance that have been billed back to February. The total amount the customer has been billed and paid is $120.51. I have requested that amount be refunded to the credit card on file. Please allow **** business days for the refund to show in your account. We apologize for the inconvenience.

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 10/03/2022

  complaint no ******** code 48198176-830fd settlement reached but lingo constantly lies--check was to be sent--but they lie and never issue any refund

  Business Response

  Date: 10/04/2022

  We are required to respond to a complaint within a certain timeframe. While your issue has not been completely resolved, I do continue to follow up on your account to ensure that it is going to be completed as needed. We apologize for your inconvenience. 

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ionex communications is spamming people including me and my wife with text messages. We are both on the *** do not call registry and have been since 2014. I do not want political messages supporting a candidate sent to my phone via text message from this company. I DO NOT CONSENT to any communications directly from Ionex communications. The number they contacted me on was ************

  Business Response

  Date: 09/15/2022

  We do apologize and understand the customer's frustration. We are not and are not affiliated with Ionex Communications. I apologize that we are not able to assist with the issue. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/10/22 Lingo advised they were the wholesalers for Spectrum and would be handling billing. They would send equipment to my business. A tech would install it. I did not think that this was optional. After setup another tech would call and give me instructions on how to switch the service. When I attempted to make the switch, their system would not accept the service. After hours of plugging and unplugging phone lines at the direction of their tech, he advised me to plug everything back into Spectrum's modem. He said it would take about 1/2 hour for service. I went home expecting my service would be restored in the morning. I was out of service for 3 days while Lingo was completely useless in trying to restore service eventually not answering the phone. I contacted Spectrum and for several more days their tech tried to restore my service. The service was temporary as best, because apparently as soon as Spectrum would restore service Lingo would attempt to port that service. It was several weeks before my service was totally back. Lingo is billing me. When I received the first bill, I called them. The representative I spoke with was argumentative and rude, but he sent me an email with a return label to return their equipment before they could cancel the account. I returned the equipment on 07/09/2022 and have checked the tracking number. They received it. The next month I got another bill. I called and I was told that the account was not cancelled and this agent would cancel it, but I might have to pay an early termination fee and it might effect my credit. The cancellation number she gave me is T1020096. Lingo is still billing me. On 09/09/2022, I lost service. Spectrum claims someone has been attempting to port my service and that is why I loose it. My business depend on phone orders and a credit card machine on phone. I have been out of service for 3 days now and my business is at a stand still. At no time did Lingo ever provide service.

  Business Response

  Date: 09/14/2022

  We do show the account to be canceled and credit was applied for the charges on 9/13/22 to bring the account balance to $0.00. We apologize that the service did not work and we were not able to resolve the issues.

  Customer Answer

  Date: 09/15/2022

  Spectrum is my phone carrier. On 9/13, their representative contacted Lingo with me on the line also.  The reason for this communication was that Spectrum wanted verification that the account with Lingo was cancelled and that there would be no further attempts from Lingo to port my service.  As long as the account was active, they would continue to attempt to port and disrupt my service with Spectrum.  We were on the line with Lingo for about an hour getting this resolved.  After transferring us and putting us on hold for about an hour, we were told that the account was being cancelled.  Then we had to deal with the billing **** over the statements they have been sending for the last 4 months.  At the end of the conversation, we were told that the account was cancelled and the statement would be adjusted.  I could not accomplish this by myself.  If it had not been for the representative from Spectrum assistance, I think I would have gotten the same run a round I have gotten for the last 4 months.  It should not be this hard to cancel service with a company.  I have probably spent 20 hours on the phone with Lingo and Spectrum getting this resolved.  In the meantime my phone service has been interrupted on several occasions. Some of my customers thought we were out of business.  The time it took me to resolve this situation was time away from my business.  This has been a complete nightmare and I pray it is finally over.  Lingo informed me that I would get a statement from them for another month because it takes that long to process.  We will see.  I will contact you if I still have problems with them.  Thanks for your assistance.

  *************************

  KDF, INC

  Business Response

  Date: 09/15/2022

  There should be no further invoices received. The full amount billed has already been credited to the account. We again apologize for your inconvenience.

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the daughter of *************************. My mother is 86 years old. She received a letter in June 28, 2022. They have terminated her service as of 8/11/22, I have called them numerus times and they have yet to restore her service. I as you can see on the attached letter all the times I have called and they had told me, 3-5 days the would reconnect her service, then it would be 8/22/22. Still no service, I want to transfer her service to ******* and they told me until they reconnect her service they can't activate it under *******. She is 86. Why should she have to get a new number after having this number over 50 years. You can reach me *************************** at ************

  Business Response

  Date: 09/14/2022

  We apologize for the delay in response. The customer's daughter was given the needed information to have her mother's line ported out on 8/12/22 and was advised to call us back once the port completes so that the account her can be closed. We are sorry that we were not able to resolve the issue prior to the decision to port to another provider. 

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home landline service is provided by Lingo. The issue started back in late July of this year and is continuing to be an issue. My phone service was completely down and report 7/21/2022 it took them about a week to get my service fixed. Once they got it working then the state disaster happened on 7/28/2022 and it was out again. I held off on reporting this until 8/2/2022 because everything was down for day, internet, phones, water etc. After I reported my outage they still took until 8/31/2022 to have my service restored. After multiple calls though out the entire month of August they did inform me, that since my service was out that once it was back on to call and they would credit the account. My phone has since went down again on 9/4/2022 and another ticket opened. I called today for that credit and was advised that they could only credit 69 dollars and change. My bill is ***** a month. I was told that they could not credit the taxes, they want me to pay for taxes for a service that was not on/working. I disagree with this, I should not have to pay a service tax for a service that was not provided. I also noticed that if I log into my account the balance is ***** now due by 9/25/2022. That is only a discount of ***** for the month. I paid the bill in August that was due even though service was down then. I should not be held responsible in my opinion for the bill due this month. Any assistance would be greatly appreciated.

  Business Response

  Date: 09/14/2022

  We have reviewed and see that the customer's issues have been resolved. We apologize that the initial credit amount did not cover the charges for the month of August. We have issued an additional credit to bring the current balance to $0.00. There will not be any balance due until the 8/04/22 invoice generates.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had telephone (landline)service in several months, I had my daughter place a ticket for someone to come check the line. This did not resolve the issue. I have requested twice to be disconnected from their services and I keep receiving a bill from them. My customer number is ******. Each trouble ticket that I have submitted they have a "notes" section to describe the issue; they keep closing the ticket stating that "cannot add notes to the trouble ticket". I submitted a ticket on 7/24/22, 7/27/22, and 8/7/22. I have not received any response from this company. I have not had any phone service and they have not processed my disconnection as was requested back in July. I am not going to pay this bill that they say is now "past due" at $155.28. I paid my last payment on July 24th of $73.95 for service and at that time my bill was current. I requested a disconnection at that time and this was never completed by the company. I am requesting that the company clear the balance and disconnect my services as I requested in July.

  Business Response

  Date: 09/14/2022

  We have reviewed and see this customer did request to disconnect their service on 7/28/22. The techs in the ** area are still backlogged clearing issues from previous flooding. We will follow up to ensure that the billing is credited back to 7/28/22 once the account is closed. The next billing cycle will be on 10/04/22 and the issue should be cleared at that point. We apologize for your inconvenience. 

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer stated they requested a termination of services.

  Business Response

  Date: 09/09/2022

  In reviewing we do show this customer contacted us on 3/14/22 requesting to disconnect their service. That order was not completed until June. The account should have backdated to 3/14/22 however that did not happen. The last payment received on the account was 2/23/22. The customer would be responsible for 3/01-3/14/22 on their March invoice. We have issued a credit of $177.94 which leaves the remaining balance at $33.71 for the 3/01-3/14/22 timeframe. We apologize for the inconvenience and timeframe in resolution.