Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications

  102 Brookwood Rd Atmore, AL 36502-3513

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications

  PO Box 791371 Baltimore, MD 21279-1371

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Trinsic landline telephone customer for at least five years: this company was taken over by a company- I was grandfathered under LINGO company. They identify with five different telephone company names!! They now insist I owe money which is not true: I do not owe money. Each month I used to be able to call Trinsic located in Alabama & authorize payment of my monthly bill amount using my bank account on file: I would receive a confirmation # in 5 minutes. This system was convenient & normal. Since Lingo took over in *****, they kept losing my bank info- I had to start mailing checks because Lingo conglomerate of companies split their operations - I have called and gotten people in ***** or - collections offices in Michigan-Lingo 1st line customer service reps are polite young males who lack adequate English language skills to understand basic short sentences. Torture for a consumer who thinks a legitimate business should provide no hassle communications. Extremely frustrating, time consuming & costing me as a consumer. Two weeks ago Lingo disconnected my phone after I called twice telling them I had mailed my check- this situation has happened repeatedly to me recently while my bill never goes down. Lingo turned my landline back on because they finally posted my payment. NOW They want ***** for reconnection charge that shouldnt have happened! I have received 2 more immediate disconnection turnoff notices since & doubled fees. Need the extortion to stop. Need Lingo to remove predatory fees and clear my account. I paid already this month ****** to catch up & for this months bill. I pay only for national phone dialing, call forwarding & call waiting. NO internet. I pay my bills. Now I realize this is also senior abuse. Years ago I had a professional phone company -no harassment for 5 years. Then that company was purchased by a financial company withsimilar extortionist behavior. This is the same situation of Trinsic purchased by lingo. PLEASE HELP ME.

  Business Response

  Date: 10/24/2023

  We have reviewed and see this customer does make regular payments however she did get behind on her payments in January '23 and has not paid the full balance since that time. She has made partial payments each month just prior to a new invoice being generated so her account carries a past due balance each month. We have also made multiple attempts by phone and mail to advise the customer that the major Bell carrier in her area is working a copper to fiber migration. The deadline for the customer to set up an appointment to complete this migration without the Bell carrier disconnecting her service was today 10/24/23. We continue to try and reach out via other contact numbers to try and get her set up to complete the migration process so that she can keep her phone service. Unfortunately, we have no choice in the copper to fiber migration as the Bell carrier controls the lines. We have issued a credit to bring the account balance to $0 as the customer will not be able to use her service again until this fiber migration is scheduled and completed. We apologize for the inconvenience but unless the customer contacts us to complete the fiber migration, we will not be able to restore her current number for service. 

• Initial Complaint

  Date:10/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Lingo account for over 22 years. Previously it was Birch Communications. I have paid my bill every month on time on an automatic payment schedule using my credit card. However, I decided to disconnect my business landline. On October 6, 2023, I called Lingo to disconnect my service for customer number *********. I was given a confirmation number of ******. I was told that I would be charged a $49.95 disconnection fee (I never signed a renewal contract with these people). I was told that I would have to call back and dispute the $49.95 disconnection fee and ask for it to be reversed. Also, on October 11, 2023, 6 days after I canceled my service, they also sent me a new invoice with recurring charges for $72.83 covering the period 10/11/23 to 11/10/23. My service was canceled on 10/06/2023. So the total amount that they say I owe them is $128.59. However, I paid them on 10/5/2023 for services through 10/10/2023. I called their customer service line on 10/22/2023 to dispute the cancellation charge and they said they would have to send an email to a "management department" and that I would have to call them back on Wednesday. I asked them why I received a bill for services after my cancelation date and they gave me several different explanations as to why I was being charged. None of which made any sense. Once again, they told me to call back on Wednesday. Apparently, the customer service agents have no power to make anything happen. You have to keep calling them back. I want my account credited $128.59.

  Business Response

  Date: 10/24/2023

  We have reviewed and see this customer has already filed a billing dispute with us. That dispute was processed and the issue resolved on 10/23/23. The account will prorate back to 10/07/23 on the November billing cycle bringing the account to a $0.00 balance. We apologize for the inconvenience. 

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to collect monies due in the approximate amount of $74.57 since 3/03/23. Have been given the run around by 11 different agents, 2 supervisors, many unanswered emails, and call back requests. They claim the ********************* is the hold up but no contact is possible with that department or anyone on a managerial level. For 7 months I have been trying to secure my money to no avail. Appreciate any assistance. Thank you

  Business Response

  Date: 10/10/2023

  We have reviewed and see that our original request to have this refund processed was not completed. We have escalated the request and as of this morning the refund was applied back to the customer's credit card on file. We apologize for the timeframe in processing. 

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my Dad. His phone number is: ************. Acct: ********** does not have a computer and at this time does not have phone service. This is an ongoing issue happening multiple times a month. Each time the phone goes out Lingo is notified. Eventually a tech will be dispatched, and the phone line is patched back together. It is never actually repaired. My Dad is 86 years old and lives alone in the country. With no reliable phone service he cannot make emergency calls. This week his doctors have been trying to contact him to set up numerous appointments. Obviously he's missed those calls and the appointments. Lingo customer service is of no help. They claim to add notes to the ticket and promise someone will be in contact. I have never gotten a follow up phone call/email/text from Lingo.This is a dangerous situation putting my Dad at risk. Also Lingo does not compensate my Dad for the days he has no phone service. The monthly rate remains the same no matter how many days the phone is out. If Lingo is not willing to actually repair the phone lines to provide my Dad with reliable service I would like for them to offer another solution.

  Business Response

  Date: 09/01/2023

  We have reviewed the account and apologize for the inconvenience. There is currently a cable outage in that area, and we are not able to request escalations due to the outage. We are being told that it should be resolved by 9/05/23. We can have calls forwarded to a different number if that would help in the interim. If you would like to do this, please call back into our service center and provide the number to forward calls to. We have applied a credit of $28.96 for downtime issues that have been reported for this year. If for any reason this issue is not resolved by 9/05/23 please request an additional credit from the person who calls to confirm resolution. Again, we apologize that we are not able to provide an earlier dispatch for resolution but are doing our best to have it repaired as quickly as possible.

  Customer Answer

  Date: 09/02/2023

   
  Complaint: 20551445
  
  I am rejecting this response because:

  The cable outage is actually due to the cable being cut during routine road maintenance. Everytime road maintenance is done my Dad loses phone service so this is not a new issue. The cable is never repaired. All that is ever done is that the cable is spliced/patched back together and then left laying in the road again. Multiple repairmen have informed my Dad that you (Lingo) have no intentions of actually replacing/repairing the cable due to the fact that my Dad and one other household are the only ones in the area that are actually using the cable. Once the cable is patched back together the repairmen always tell my Dad "someone" will come back in a few days to bury the cable. This has NEVER happened. Please repair/replace the cable and make sure it is buried to prevent this from happening over and over again.
  NO! Do not forward my Dad's messages to a different number. I am the only logical person and I am in Colorado while Dad lives in ********. I have no way of relaying the messages to him unless he drives into town to use a pay phone. Also I will be out of the country beging tomorrow-Sunday, until the end of September. 
  I am actually more concerned that he cannot make a phone call, not that he can't receive one. What happens if he needs an ambulance or firetruck?
  Keep your $28 and apply it to the cost to correctly repair the cable. $28 and change isn't even remotely enough to cover the costs of all the time my Dad has had to spend driving back and forth into town to use a pay phone, the gas, etc. Not to mention the countless hours I've spent on the phone with your company trying to get these issues fixed over the past few years. 
  Also please inform your call center of what you've said in this response. I am repeatedly told that they have put an escalation/emergency note on the ticket and that a tech will be there by 4 pm. I'm also told someone will call me back, no one has ever called back. 
  Please do the right thing and fix this issue once and for all. It should not matter that there are only a couple of people who are using that cable, they are being billed for a service that you are not providing and have not been providing since you took over the original phone service provider. 
  Again, please note I will be out of the country with little to no access to phone/email starting tomorrow until the end of September. Please make sure this issue is corrected ASAP. My Dad must have access to call for help should he need it. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/09/2023

  I apologize for the delay in responding. I was hoping for resolution by the time I responded but see that AT&T has again advised that it will be resolved by 9/10/23. There were technicians out working on the issue on Thursday 9/07/23 and Friday 9/08/23. We are a reseller so must rely on AT&T technicians to repair the service. The phone lines themselves do belong to AT&T. I apologize that your Dad is being told that Lingo has no intention of repairing his service when we are required to use AT&T repair services and must rely on them to repair any issues in good faith. We are continuing to monitor the issue and hope to have it resolved by 9/10/23. It is of no benefit to Lingo for any customer's service not to be working as expected. We apologize for the inconvenience.

  Customer Answer

  Date: 09/10/2023

   
  Complaint: 20551445
  
  I am rejecting this response because:
  The apologies we always receive from your call center and now you arent doing anything to to remedy this ongoing issue. If this was the first time this had happened the apology might have meant something, but since this happens pretty much on a monthly basis an apology isnt really of any value. What are you going to do to get this fixed once and for all? And are you going to continue to automatically debit your monthly bill from my Dads bank? 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lingo customer service on Thursday, August 24th to express my frustration with the services not working and wanting to know how to switch my provider back to the original ******** However, they ignored my request and assured me they would fix the issue despite my request to end the services so I can switch. They set up a service appointment for Monday, August 28th between 9am-5pm. I received a message at 2:17pm that they are on their way. Nobody showed up. I contacted the company again and nobody has been able to give me an answer as to why nobody showed up or when service will be restored. Nobody will also tell me how to cancel the services so I can switch providers and constantly ignore me when I tell them I want to switch back to what I had. I requested to speak to a supervisor both Thursday and today, but have yet to speak to one as well.

  Business Response

  Date: 08/29/2023

  We have reviewed the account and show that a ******* technician was dispatched today. They have advised that there is new equipment that would need to be wired in but was not able to provide an ETR at this time. We have contacted the customer to advise of this information. Since the lines themselves belong to ******* we are at their mercy as to when the issue is resolved. We will be able to provide a down time credit once the issue is resolved for the time the customer has been without service. We do value all customers, but the customer is free to change their provider at any time. They would need to contact the provider of their choice. We would want to advise though that the current issue will be ongoing regardless of any provider selected until ******* has repaired the line. We apologize for the inconvenience but unfortunately will be required to wait for ******* to complete repairs. 

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20534996
  
  I am rejecting this response because: the only reason the company has contacted me to provide any sort of update is because I filed a complaint with the BBB. If I hadn't, then they would still be giving me the runaround as to what is going on. Their customer service department still tells me they have no updates and will have their repair team or supervisor to contact me but this has yet to happen. They still have not provided any sort of explanation or remedy for why my time was wasted yesterday while I was waiting for the technician they requested to be dispatched between 9am and 5pm but never showed and in turn choose to blame it on ******** My service is with Lingo right now, not ******** however Lingo refuses to take responsibility for all the hardship and frustration they have caused and instead blame it on other providers. Another appointment time has been set for September 1st between 1-5pm. Am I really expected to continue to have my business disrupted and wait around for a technician who will likely not show up again? Am I being compensated for all the time I've wasted endlessly calling and emailing Lingo to see what is going on or for all my time waiting for these people to show up?
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/30/2023

  As stated previously, a technician was dispatched for repair of the service. This does not always mean that the technician will come to the residence. In most cases the issue can be resolved from the central office. In this case the issue was located without having to come to the location. We are not attempting to blame anyone, but simply explaining that we do have to rely on other entities to resolve this issue. This would be the case with any provider. As of this morning we are being advised that repairs have been made for the line. We did have a technician scheduled to go back out on 9/01/23 to ensure that the service is working. We requested an escalation of that date and are now being advised a technician will be out tomorrow 8/31/23 by 5:00 pm. Please let our repair team know if this is not the case. We also previously advised that once the issue is resolved we will apply a credit for the time the issue was reported down until resolved. We apologize for your inconvenience and assure you that Lingo benefits nothing from having a customer without working service.We do work diligently to ensure the service is restored as quickly as possible. 

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20534996
  
  The office is closed tomorrow, 8/31, which is why when I received the text to schedule the appointment I had requested Friday, 9/1. Now it has been moved to Wednesday, 9/6.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away early august and my father has dementia. This company is charging an early termination fee to close the account. Why are they allowed to rip off the elderly? This should definitely be waived under these circumstances. They are charging $200. Please assist.Thanks *********************

  Business Response

  Date: 08/29/2023

  We have contacted the customer by phone to obtain the needed information to access the account. We have issued a credit to clear the *** fee as the customer has had the service for many years. The billing address has been updated and the customer advised of the remaining balance after the credit was applied. We apologize for the inconvenience. 

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,In July of this year, I contacted Lingo about getting a busy signal and then no signal at all on my home landline service. The Lingo employee at that time said he tested the line and that the problem was on the **** line going to my home. He said he would send a technician out to fix the problem. He also asked me if there was a problem at my home, did I want the technician to fix it and that the price would be $159.00. I emphatically said that I did NOT want the technician to fix anything at or in my home. Since I never received landline service from that day forward, I decided to cancel my Lingo service. They are trying to charge me the $159.00 service charge when the technician never even came to my home. I have a security gate that he could not even get through. I am asking that Lingo drop the $159.00 charge. According to the bill it said the Technician came on 7/26/2023, which he did not.I could also ask for a refund for the no service from the time I called Lingo until I canceled my service. I can not remember the exact date, but it was in July. I will be happy with just the removal of the $159.00 fee.Account: *********************** Account Number: ********* Account Access Code: ************************************************************************ Sincerely,***********************

  Business Response

  Date: 08/25/2023

  We have reviewed the account and applied a credit of $159.00 for the *** fee applied after the technician responded with closure information. The information is not clear as to what the issue was, so we have applied a credit for the charges. The account does now reflect a $0.00 balance. We apologize for any inconvenience. 

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in charge of parents account for four years and their phone provider is lingo. My Father passed away in the year 2020 and my mother passed in June of 2023. So, I called in early July 2023 to disconnect the services, but they were going to charge a $200.00 fee for disconnection fee. They wanted wanted a death certificate for my father. I sent a copy of his death certificate through email on 07/07/2023 and they confirmed they received it. So, I received another bill. I called and I spoke to someone and they informed me that the bill was part of June. So, she passed me to someone else and that individual informed me that my parents received a disconnect notice. I looked at the bill and it stated that the bill is for July. The lady offered to give me a $25.00 credit and she stated that I would still owe the $5.00. I asked to be transferred to pay the bill and she stated that it could not be done. Then I asked to speak to a supervisor. The supervisor gets on the line and she stated that the last person I spoke to offered me a $25.00 credit. I informed her that I just want the account closed and to pay the fee. Then the line went dead. I would like to pay what I owe and I want the account to reflect that the account was closed as of 07/07/2023.

  Business Response

  Date: 08/08/2023

  We have reviewed and apologize for your loss and your inconvenience. We have issued a credit of $5.22 to bring the account balance to $0.00. There should be no further charges incurred. 

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was instructed to make a payment in the amount of ***** by a Lingo associate ************). I was told this payment amount included a $25 reinstatement fee. After this payment, my account was supposed to be in good standing and my services restored. A payment was made to the company in the amount of ***** on July 28th using Moneygram. The account was not restored. On July 31, 2023 I contacted Lingo ************) about the issue. The Lingo associate instructed me to send proof of payment to their customer care team by email. I sent proof of receipt by email on July 31, 2023. On August 1, I contacted Lingo about the status of my account. I was instructed to pay **** to restore services. I refused to make the payment. I told them I confirmed with ******* and Moneygram that the payment was received on July 28th. The associate stated that if I had in fact done all of this then I just needed to wait. I requested he reach out to the customer care team. He told me no one is able to get in contact with that team. I told him he was either choosing to be unhelpful or this was a scam. I disconnected the call and redialed ***********. The final associate I spoke with was a female. She told me that the payment would take weeks to process and I needed to just wait. I told her I would be seeking a refund. She asked me if I had already paid to have services restored why would I seek a refund. The associates have been woefully unhelpful, dismissive, and deceitful. I would like a refund in the amount of *****.

  Business Response

  Date: 08/02/2023

  We have reviewed and located the customer's payment which was received 8/01/23. We apologize for the inconvenience. 

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Lingo customer from 8/30/2002 till 6/22/2023 (account #**********. My last invoice (# 0-33442636) is from 06/31/2023. That invoice shows that Lingo overcharged me because the account now has a negative balance. The overcharged amount was due to be refunded to me by 07/22/2023. The money was never refunded to me. On 07/28/2023, I submitted a customer service request online to inquire about the refund. I never heard back from anyone (no phone call, no email). On 07/31/2023, I called customer service and asked about the situation related to my refund. A customer service representative told me that:- I never heard back about my initial request because "my account is closed." The implication is that once the account is closed, customer service will no longer reply to any questions.- "If approved," then the refund may be issued in 120 (one hundred twenty days). As a result, I have two questions:1) Why refunding the overcharged money is conditional on "approval?"2) Why does this process take 120 days?My request is simple: refund me the money that was overcharged.

  Business Response

  Date: 08/01/2023

  A request to refund the customer's $.88 credit balance was submitted last week per his request. That request has been escalated. The customer should see the $.88 refund credited back to his card within **** business days.

  We apologize for any inconvenience. 

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************