Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications

  102 Brookwood Rd Atmore, AL 36502-3513

• 

  Lingo Communications, LLC

  115 Gateway Dr Macon, GA 31210-1141

• 

  Lingo Communications

  203 Brookwood Rd Atmore, AL 36502-3405

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2023 we contracted with ******** to change services from Lingo Communications to ********* We were assured by the ******** salesperson that when our number was ported to the new service, our service with Lingo would be terminated. Our last phone call using Lingo was June 13. On June 19 we were notified by ******** that our number had been successfully ported to ********. On July 13 our credit card was charged by Lingo despite no services. We contacted Lingo and were told that our service had not been canceled. I canceled it via phone. On July 23, we received another bill from Lingo for the full monthly amount. I want our account to be closed and for these charges to be dismissed. They have provided NO services since June 13.

  Business Response

  Date: 07/27/2023

  We have reviewed the account and show that it was closed once we were notified that the customer had moved to a new provider. We have no way of knowing the account needs to be closed unless the customer or the new provider notifies us. That did not happen until 7/18/23. Since the order to close the account did not get completed prior to the new billing cycle on 7/23/23 it did generate a new invoice.

  Once we were notified to close the account the information was verified, and the account has been closed and backdated to 6/19/23. The final corrected invoice will generate on 8/23/23.  

  Business Response

  Date: 07/27/2023

  We have reviewed the account and show that it was closed once we were notified that the customer had moved to a new provider. We have no way of knowing the account needs to be closed unless the customer or the new provider notifies us. That did not happen until 7/18/23. Since the order to close the account did not get completed prior to the new billing cycle on 7/23/23 it did generate a new invoice.

  Once we were notified to close the account the information was verified, and the account has been closed and backdated to 6/19/23. The final corrected invoice will generate on 8/23/23.  

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandparents been without a phone since July 19, 2023. The first agent tell my grandparents to get another phone that might be the problem it wasnt. I called back three times. I spoke with another agent. The agent told me that they were sending someone out. When I called back and spoke with a supervisor, the next day, the supervisor said that there was no note and there was not a call. I told Supervisor if he can pull the call and he said he would and he will call me back between 7 PM and on July 21 23 three and July 22 by noon. When I called on July 22. 2023 I spoke with another agent and asked for a supervisor multiple time. He proceeded to ask me questions and did not wanna give me a supervisor so I asked for corporate number and address, and he did not wanna give it to me he started mocking me and asking the same questions in a disrespectful manner.

  Business Response

  Date: 07/24/2023

  Unfortunately,we do not have enough information provided within the complaint to locate an account. We have reached out to the customer directly to assist in resolving their issue. 

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRIOR TO THE **** OF JULY 4TH MY PHONE LINE AT MY BUSINESS WENT OUT . I WAS CLOSED THE **** OF JULY 3-7 SO DID NOT WORRY ABOUT IT. WHEN I RETURNED ON JULY 10TH I WAS STILL WITHOUT PHONE SERVICE. I CALLED AND THEY ASSURED ME THERE WOULD BE A TECHNICIAN THERE SOON. THEN I RECEIVED A CALL THAT SOMEONE WOULD BE THERE ON FRIDAY, JULY 14TH TO FIX THE PROBLEM. IT IS NOW THURSDAY, JULY 20TH AND I KEEP GETTING ASSURED THAT A TECHNICIAN WILL BE HERE HOWEVER EVERY DAY PASSES AND NO ONE COMES. I RUN A DAYCARE BUSINESS AND IT IS IMPERATIVE THAT I HAVE A PHONE. THIS RUNAROUND I RECEIVE FROM REMOTE INDIVIDUALS WORKING FROM HOME THAT REALLY HAVE NO CLUE WHAT IS GOING ON AND CAN BARELY SPEAK ENGLISH THAT I CAN UNDERSTAND IS NOT FLYING WITH ME. I AM BEGINNING TO THINK THAT THIS COMPANY IS NOT LEGITAMATE AT ALL AND THEY DO NOT EVEN HAVE TECHNICIANS.

  Business Response

  Date: 07/21/2023

  We have reviewed and see that this customer is unfortunately part of an outage in her area that is affecting multiple customers. We are not able to escalate to resolve any faster in an outage situation. We are checking with AT&T daily for any updated resolution as the repairs will be made by their technicians. We will credit the account once the issue is resolved for the time the customer has been without service, but at this time we are awaiting resolution from the technicians. 

  We apologize for the inconvenience this is causing but hope to have it resolved soon. 

  Customer Answer

  Date: 07/21/2023

  I am not 100% convinced there is some huge outage in my area.  I know and have talked to several people with AT&T and they are just fine.  I am almost thinking it's a cop out because they contract  AT&T to do their services.  I was an AT&T customer, then I went with ********************** because they were able to get my bill manageable.  That's great, except I have no service.  

  I am not calling anyone a liar, however to be without service this long indicates something is wrong and I am not quite convinced it is a huge outage.  3 weeks is a really long time to go without service.  

  I must have a phone line to run.  I am a licensed daycare and that is a rule.  Plus, that is how I am paid from the ****************.  The parents card swipe and I must have a phone line to do that.  

  NO card swiping, NO payment, NO payment means I cannot pay my bills and remain open.  I do not want to have to close over this.  

  Thank you,

  *************************

  Business Response

  Date: 07/21/2023

  I am not sure how many customers are affected in this outage, we are only advised that it is affecting multiple customers. We gain nothing as a company by having customers with service they are not able to use. I have emailed the customer directly to confirm if they would like to have their calls forwarded to a different number until this is resolved. 

  Again, we apologize for the inconvenience and hope to have this resolved soon.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20351077
  
  I am rejecting this response because:NO ONE HAS CONTACTED ME WITH AN EMAIL OF THIS SORT!!!!  I TALK TO SOMEONE EVERY SINGLE DAY ABOUT NO PHONE SERVICE.  I GET NO WHERE!!!!!

  MY NEXT STEP IS TO CONSULT AN ATTORNEY BECAUSE I AM LOSING MONEY DAILY BY NOT HAVING A PHONE LINE.  WITHOUT A PHONE LINE, I CANNOT STAY IN BUSINESS.  THE **** LINE IS HOW I AM PAID THROUGH THE ****************.  IF IT IS INOPERABLE, I  DO NOT RECEIVE COMPENSATION FOR PROVIDING CARE.  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/24/2023

  Per my previous response, an email was sent to the email address on your account and also provided in this complaint on 7/21/23 at 2:00 CST asking if we could forward calls until we are able to resolve the issue. Please check you Junk folder if you do not see the email in your inbox as we did not receive a bounceback when the email was sent. 

  As of today, we are still being told there is no ETR on resolution. We sincerely apologize but at this time we have no other options regarding repair of the service other than to offer to forward the line until repairs can be made. We will credit the account once we have been able to have the line repaired for the time you have been without service. 

   

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20351077
  
  I am rejecting this response because:  I reached out to AT&T myself and was told THERE ABSOLUTELY WAS NO OUTAGE IN MY AREA!!!!!!!!!!!!!!!!!!!!

  This really frustrates me.  Please understand that I appreciate the fact that your company was able to get my bill to a manageable amount, however without service what real good is it?

  If you are only a billing company please let the consumer know that up front.  Please do not sell a product that you cannot service.  At this point, it seems I will have no other choice than to cancel my service with you and return to AT&T.  I have a business to run where I must have a land line.  I cannot keep getting the runaround from you.  

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. I will end up consulting an attorney as I am losing money daily.  I am now 4 weeks without phone service.  Thank you for your time.

  Regards,

  *************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Excel long distance service for a number of years. Evidently they are have now become part of the Lingo Telecom group. I never had any issues using Excel but over the last 10 weeks I no longer have any access to long distance service despite having a credit on my account. I have talked to them over 13 times as well as my local carrier ****** twice about fixing whatever issues there are and I have not received a resolution to the problem. Every time I call Lingo it takes them at 5 minutes to retrieve my account information despite me giving them the phone number and account number attached to my account. It is only after getting frustrated with them that they are able to retrieve my account information. I requested a refund 3 wks ago and have not received a refund nor heard back from them. Today I again called any was hung up on twice while on hold. When I finally reached them, I again had to deal with them not being able to find my account for 5 minutes again. She would repeat my phone number and account number numerous times correctly and say she couldnt find my account. When I got frustrated with her, she then mis-stated my phone number. When I corrected her and told her she had repeated it correctly 3 times and ask why she now was saying a different number she then miraculously found my account number. I asked for a refund again, she has been placing me on hold hold 5 times and Ive been on this phone call as I write this for 26 minutes. This seems to be a sham, now theyve hung up on me after 30 minutes. I have called back, interestingly they were able to retrieve my account information immed but have asked me 3 times why I want to cancel my account. I do not understand what they dont seem to understand about my wanting to close my account and obtain a refund when they are unable to provide me with long distance service. Now after over 9 minutes on my 5th call to them today, they state they have been unsuccessful in reaching their own billing *****

  Business Response

  Date: 07/10/2023

  We have reviewed and apologize for the inconvenience you have experienced. We do show that your account has been canceled and reflects a credit balance. We have requested that this amount be refunded to you. Again, we apologize for your inconvenience and will ensure your overpayment is refunded.

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last paper bill arrived june 14, paid the 15th -- they cashed it early 20's of june hasnt been used in over a week and called to close - not having received a bill cycle ends on the 3rd...After 40 minutes with customer service they said it was closed but unable to determine if there was a bill ****** on, shows $***** - so I called back 45 minutes later after being unable to answer my one question, she hung up on me.. and when I called back I was placed on hold The bill was paid each month for over 15 years - and they charge **** to mail a bill so, when I was a day late calling to cancel, I hoped for forgiveness, or a prorated amount I could pay when I called customer service Their website does not allow you to do this, their service is horrible and while dealing with everything else, this is just nonsense- I was on the phone for 2 hours- they say they can charge me ten days to disconnect the line, and that I owe a bill they know I did not use recently, doo not want want to use further, and just soaking funds in an unfair way I want the bill adjusted - I want to be able to pay the one day of service electronically without having a stupid $9 bill .... or the ***** they believe I should pay since they wont allow a customer to speak with someone who can understand the one problem- the person literally re-asked the question multiple times after 42 minutes and having her say "ok, I have information for you..... I need more information" when my only question was do I have a zero balance, or do I have a pro-rated bill because I want to settle the bill on the account today "ok mam, after you pay the next bill there shouldn't be one" ---- "why is there another bill coming? I just received one, and want to pay on the phone if there are any charges so there isnt a $9 fee"... "ok let me check why you are still getting bills" - "I'm not getting bills, I dont want any more" - nothing changed but hurt feelings on my end as she hung up

  Business Response

  Date: 07/06/2023

  We have reviewed the account and show the customer contacted us on 7/04/23 to close the account. An order was submitted on that date to have the account closed. These requests do take **** business days to complete. The order is in process of being completed. The billing cycle for the account is the 4th of each month, so the account generated a new invoice on 7/04/23. Once the account is closed it will backdate the billing to 7/04/23. We apologize for any inconvenience.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20273606
  
  I am rejecting this response because:
  

  I have not received a paper bill from them, even though they are charging for one and online it shows a payment due- all mail from my mom and dad is forwarded and being received so there should have been a bill if they are not making an adjustment. I called today and ****** said he is unable to view the account and unable to help me in any way. The phone was not used after the 24th and dialtone off as of July 6 - I truly would appreciate a courtesy adjustment on my deceased parents account as we did all we could in the crisis we were in to contact them as quickly as possible. It seems unreasonable to charge a full amount to a deceased person when someone tried to reach out before the next billing cycle, made contact on that day and they did not provide a full month of service. Thank you

  Sent from ******************************** (**************************)

   

  
  Sincerely,
  
  ********************************

  Business Response

  Date: 07/27/2023

  As stated previously, the billing cycle for the account is the 4th of each month. The account will not update until the 8/04/23 invoice at which time it will backdate to 7/04/23. 

  We apologize for your loss and your inconvenience.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20273606
  
  I am rejecting this response because: my mother died June 24th

  you were contacted as soon as poss 
  

  service  was not used 

  It was disconnected by the 6th 

   

  I just want a courtesy adjustment for the few hours considering the account owner died twelve years ago and the person using it passed - I was told by customer service after calling three times - first time they hung up on me second they said they had company issues and could not see any thing - ******* said if I sent death certificates which I did you would waive the charge 

  the company said they would issue a fix ticket and get back- have not 

   

  youre making a stressful situation worse and this is far more complicated than should be 

   

  please adjust this account to a zero balance - she paid in full the day the bill came in. She passed. You were contacted and did not provide a full months service- why are there so many hoops? 

  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving in the mail a past due invoice for $4.22 dated 3/1/2023 - I called the company to inquire as to what services we were receiving from them. In our call, I discovered that they were charging us for use of our POTS line ************. We have been paying **** for this line for over 10 years. They were not able to surface a signed contract for service. They gave one employees name as someone who asked for account access, but that person was terminated form our company prior to the time they mentioned. They then said an ******************* called to change our address and we have never had anyone at our company with that name. I was told that our number was deactivated and the account closed. When I told them that I was calling from that number and it was active as it has been for over 10 years with **** they were surprised and said they would look into it. I beleive that we have been a victim of a scam and asked for a refund of the $2,039.07 we have given them as we have never received services from them and they never had ownership of our phone line.

  Business Response

  Date: 06/21/2023

  We have reviewed the account and apologize for the misinformation received. The billing was an old bill from 2021. This customer had a toll-free number billed through Lingo until 11/24/21 at which time the account was closed per the customer's request. The account was closed but for some reason the billing did not stop until 1/01/22 which allowed the account to generate a final invoice for $4.22. That invoice was generated in error and has been credited to bring the account balance to $0.00. There is no refund due on the account as the customer did have service with us for several years with the toll-free service which was set up to ring to ************ which is the line the customer stated they have with AT&T. We apologize for the inconvenience.

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disconnected my ATT account on March *******, therefore I do not need a long distance carrier.. I mailed your bill along with a letter stating why I do not need your service.Now you send another bill. If you would just look at my bill, you would see I have not made a single long distance call since March 30, 2023.Call my disconnected number ************ and see what happens.Wake up and smell the roses.Respectfully *******************************

  Business Response

  Date: 06/21/2023

  We have reviewed the account and do not show that we have ever been notified either by the customer or your local carrier that the line was disconnected, so we would have no way of knowing without some type of notification. Based on your complaint, you notified AT&T to disconnect the line, but no one notified Lingo. We are submitting a request to close the account and back date to 3/11/23. This will clear the billing to a $0.00 balance once everything has been worked. We apologize for your inconvenience, but we were unaware the account needed to be closed. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the middle of December of 2022 we discontinued service with Lingo. I called them repeatedly for a refund owed, as they tried to charge me for breaking my contract with them. When I ask for a copy of the contract, which they finally admitted I didnt have, they credited my account. The credit went to an account, that did not exist any longer. They went so far as to send me to collections, which was sent to me in an email. I emailed them daily, but never received one response. I started calling them weekly, which I sat on the phone for up to 2 hours per call. They have since deleted my account off my phone and hang up every time I enter my account information. I was told in February they would send me my refund in 6 weeks. I talked again to them last Thursday, which they again claimed to resolve the issue in 48 hours. Now they will not even *************. I cannot even talk to anyone in *******, as they must have their offices out of the country. I am very frustrated at the situation.

  Business Response

  Date: 06/21/2023

  We have reviewed and apologize for the delayed response. A refund of $52.47 was applied back to the customer's credit card today. Please allow ***** hours for the amount to be applied to their account there. We apologize for any inconvenience. 

   

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 3 weeks without phone service only dial out sometimes couldnt receive calls have elderly uncle and if needed couldnt use phone. Ask for credit said something about partial credit but didnt explain how to receive need phone repaired

  Business Response

  Date: 06/12/2023

  We have reviewed the account and applied a credit for the issues the customer has experienced. We did provide full credit for the days he had no dial tone and half credit for the days he could not receive incoming calls. The total credit amount is $42.90 and will appear on the customer's 7/04/23 invoice. We apologize for any inconvenience. 

• Initial Complaint

  Date:06/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has obtained my contact information illegally and been calling my phone number from different numbers belonging to the 713 area code, 429 local exchange in *******, *****. This has happened nine times in the last six business days, and each callback leads to a full voicemail box. I therefore cannot leave a message asking this company to stop calling.

  Business Response

  Date: 06/08/2023

  We have reached out to this customer via phone and email and will work with him directly to determine if the calls being received are from Lingo. If so we will address to resolve the issue. We apologize for any inconvenience if the calls are indeed being made from Lingo.