Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lingo Communications, LLC has 42 locations, listed below.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called ***** to have the noise in our ph. Fixed and every time they come out the fix it, it only last 3/6 months, then when we drive by the phone boxes and they are left hanging wide open, water gets in them, mice gets in them and we continue to have noise and static in our ph. I am so sick and tired of having to repeatedly calling *****.

  Business Response

  Date: 05/23/2023

  We have reviewed and see this customer has a technician scheduled to go out tomorrow 5/24/23. Please ensure that the technician is aware of the constant issues with water in the lines. We apologize for the inconvenience. We do work diligently to ensure that you have reliable service. We are however a reseller which means the lines are physically owned by the major carrier in your area. The issues being experienced would be an issue with any reseller service as we must all rely on the carrier in that area to ensure the lines are working. Again, we apologize for your inconvenience.

  Customer Answer

  Date: 05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife is in a wheelchair and on oxygen . She was just released from ********* clinic after almost a two month stay . Our phone lines have been out since Saturday morning. This company does not take service calls during weekends / there is a recording for you to report it which I did. . I called today( Monday ) to report that we needed phone service restored because of my wifes health . They didnt know when they could get to it.

  Business Response

  Date: 05/23/2023

  We currently have a dispatch scheduled for 5/24/23. We have requested an escalation of this timeframe to have someone come out today, but we cannot guarantee that will happen. We apologize for your inconvenience, but a technician will be out tomorrow at the latest. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 representatives walked into my shop claiming that they could save me money on my phone bill and I would see no disruptions in my service. On the day of the switch I was without phone service for the entire day and my business depends almost entirely on inbound phone calls (I'm a flower shop). I spent hours on my cell phone with multiple customer service reps who all tried to blame me for the problems. I told them that this was unacceptable and I needed to cancel their (lack of) service immediately and they told me I could do that. Some time later I got a bill in the mail for a few hundred dollars for my "service", they than tried to say that I didn't cancel it, however I had ******* switch me back immediately as well as told the senior supervisor that I was cancelling immediately.. Now they are trying to bill me for almost $2000, the customer service line was a fast busy signal for days, and now they are refusing to let me speak to a supervisor when I call in. They took my business down for a day which lost me about $1000 (my average daily revenue), and I was forced to act to save my business. I do not believe that I owe them anything, much less this almost $2000 they are claiming. I am at my wit's end with these people... the service all around is horrible and highway robbery.

  Business Response

  Date: 05/16/2023

  We have reviewed and do not have enough information to locate an account with what is provided. We will reach out to this customer directly to assist in resolving their issue. 

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings. We are *********************************************** the Co-Owner's of Body By KBS **** We are equally filing a complaint against a company the contacted ** called Lingo Communications. On April 28, 2023 we were in the process of finalizing a contract renewal with our Business telephone service provider ***** We were waiting on a call from ********, a Supervisor from their ****************** to complete the renewal process. After contacting **** because she did not call **. We later received a call from someone who identified themselves as ********************* ***********). He stated he was an **** agent & that he would contact the ************ to have the supervisor call **. We received a call from someone who identified themselves as Nova with ****'s loyalty ***** She stated that they were offering a lower contract plan for our Business needs. She collected our Business information (address, phone number) & connected ** to ****** (*****************************). She stated that ****** (****) would be contacting ** by email. She called told ** she would end the call to contact her (******) & call ** back in 5 minutes with instructions to DocuSign. She (****) said that our account would remain under **** but as they (Lingo) are partners with **** & still provide analog phone line services due to most businesses switching over to digital/VoIP, that Lingo would handle the billing/payments but we would still be under **** as our service provider. She stated that we would keep our local, long distance, and international calling plans for a total rate of $170 for 2 years. After an abnormal wait time, ********************* finally contacted ** & stated that she would send the necessary documents to be signed over after she received them. We never received them for review and contacted ***** The Agent (Mercy) stated that Lingo Communications was NOT affiliated with them at all. We're concerned about the safety of our business.Reporting ***************************** Nova ************ ************

  Business Response

  Date: 05/04/2023

  We have reviewed and do not show any account information for this customer. We apologize for their inconvenience, but we are unable to locate an account or order with any of the information provided. 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was a long-time customer of Excel **********************. I guess those customers were transferred to Lingo when Excel went defunct, even though the ******************* states it's coming from Excel. My mother is 91, lives alone and is hearing impaired. A couple of months ago she was no longer able to call me. We didn't know why. Then she went to call a number she calls frequently to get her prescriptions filled. The call would not go through. I asked who her service was through and she said Excel. I looked them up and saw the company went out of business (didn't notice it was decades ago) and thought that's why her phone is no longer working. I called one of the main phone companies and asked them to take over her service. She then tells me she's still getting billed by Excel, which is odd since they're out of business. So I called the number on her bill and was connected to Lingo. I terminated her service (mind you, she hasn't had service in two months) and told them she would not be paying the last bill (why should she?). I spoke to 4 people, was disconnected twice, someone told me my mother should have called when there was an issue, I said she did and she was told they couldn't help her. They won't cancel her latest bill. I asked to speak to a supervisor, he wasn't available, asked for a call back, was told I would get one, and of course never did. How do you terminate an elderly woman's phone service? She pays her bills. She needs her medication. This is sickening. Not surprised to see such a terrible rating from this company.

  Business Response

  Date: 05/08/2023

  We did respond stating there was not enough information provided to locate the account. We have worked directly with the customer for resolution. The was resolved on 5/50/23 with the customer directly. 

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After an inability to resolve issues with Lingo Comm (BBB has helped me with before), I chose to close my account. At every turn they have to be pushed to be an upstanding company. I made my last payment 1/23/23 for $33.78. My account was left with a credit balance of $17.16. This credit was shown on my account on the 2/23 and 3/23 statements. Do I have to wait for 4/23 etc? Thank you.

  Business Response

  Date: 04/18/2023

  We have reviewed and confirmed this customer is due a refund of $17.16. We have forwarded the request for refund processing with the batch that will process on Monday 4/24/23. Please allow **** days from that date to receive the refund. Please let us know if there are any additional issues. We apologize for your inconvenience.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm working on behalf of *****************, owner of *************** in ********** **. Somehow, some of ***************** phones were transferred to this Lingo company- he is receiving bills and has an account but he has no phone or internet service at one of his stores. This has been going on for a few months. We are trying to move the phone service to ******* but they are unable to complete a "port" because Lingo has a hold on the numbers. Last week a Lingo rep told me that the hold would be released. This has not happened. I called back today and I have either been getting the runaround, sending me back to ******* with a non existent pin number, or (currently) not answering my calls at all. They act like they can't hear me, or there is silence on the line, or just music. It's not legal for them to maintain a lock on these phone numbers. And maybe most important- the business never signed up for this service in the first place. WE ARE STUCK. The business has had these phone numbers for decades and feels it's important to maintain them for customer recognition.

  Business Response

  Date: 03/28/2023

  We have reviewed the account and see this customer reported an issue on the afternoon of 3/27/23. We do have a technician scheduled to come out for repairs today 3/29/23. We apologize that we were not able to get anyone out sooner. We do request the earliest possible date/time when a technician request is submitted. This issue should be resolved today.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called Lingo contacted me in June of 2022 advertising that they recently got a contract to start working with **** to provide customer service support and billing and that would help lower my total bill since I was paying a lot for several phone lines with ****. They assured me that my lines would still be managed by **** but they would just be the customer service and billing department. I was not informed in any way that my lines would be ported away from **** which meant that technically my service was cancelled with **** without my knowledge. The bill was never lowered and basically stayed that same once the Lingo company ported my phone lines away. It was an absolute nightmare to get the lines ported back over to ****. Lingo then wants to charge my company a little over $2,200 for disconnect fees when I didn't authorize my lines to be ported away and they have been trying to get money from us since November of 2022. Do not do any kind of business with this company! Stay away! They are not a trustworthy company! I just want them to leave us alone and to warn others to stay away.

  Business Response

  Date: 03/24/2023

  We have reviewed the account and have the recorded sales call with the person online stating they are the same person who has filed this complaint. Lingo and AT&T are two separate companies, but we are a reseller of AT&T. The customer was contacted in December regarding her billing dispute and was advised at that time that the account would have an Early Termination fee as the service does have a contract. The customer did not make any attempt to dispute the fee at that time. We have issued a credit for the Early Termination fees. The customer will be responsible for the remaining charges of $208.62 as she did agree to the service and did use the service for a short time. We apologize for any confusion. 

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had services with the business the last day of August. which would have been 08/31/2022, it was for phone services. I called them and told them that I had not had phone services for over a week and they said that someone would be out, but no one never showed up. I was hoping that they would have gotten ahold of me instead of ************. The business does owe me for September, but I would like for the business to stop contacting me and to stop sending me bills. I informed them that we have wireless and that was back in November 2022.

  Business Response

  Date: 03/30/2023

  We have reviewed and see this customer contacted us in September regarding a migration and checking the status of the service and completion. I do not show that the customer requested prior to 3/20/23 to have the account closed and at that time there was a partial credit issued for charges incurred..  We have now issued a final credit to bring the account to a $0.00 balance. We apologize for any inconvenience. 

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company Shopware canceled our service in October of 2022. We had a credit balance of $150.88 that we were told would be refunded via check within 2-3 months. After 3 months and no check I called Lingo - I was advised that they would elevate the issue and I would receive a call back to advise when we would get our balance back. After 2 weeks and no call back, I called again and was told the same thing - they would elevate the issue and I would receive a call back. Again, another 2 weeks went by with no call and no check. So, I called again and asked to speak with a supervisor - the supervisor apologized and said he would look into it and call me back to let me know when we would receive our credit balance. It has now been 3 weeks and again - no call back. We would like the $150.88 that Lingo owes our company.

  Business Response

  Date: 03/22/2023

  We have reviewed and see the customer is actually due a refund of $160.88. That amount was applied back to the credit card on file this morning. Please allow ***** hours for it to appear on your account. Please let us know if this does not happen. We apologize for the delay in processing. 

  Customer Answer

  Date: 03/22/2023

  This sounds good - we will respond when we see the credit on our credit card.   Shouldn't have taken 5 months to get this done, but if we get the money we are owed - we will be satisfied.   I will respond again once we can confirm credit is on credit card.