Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wait to file a complaint against Lingo Communications as it relates to them incorrectly terminating my home phone on 1/13/2023. When I contacted them on 1/13/2023, I was told that my services would be resumed with ***** hours. Today is 1/20/2023 & still no phone service. I have called & been given the run-around for this entire week. I am now being directed by their company to contact their parent company ******* to try to get some resolve. I pay Lingo monthly & on time, not *******. I do not have an outstanding bill that needs to be satisfied. I reside with my sister who is mentally ill & does not have a cellphone, therefore it is very important that my house is turned back on.

  Business Response

  Date: 01/23/2023

  We have reviewed the account and see the customer contacted us on 1/13/23 to report issues with her service. We did open a ticket and proceeded to try and resolve the customer's issue. We received confirmation on 1/17/23 that the customer's service was ported to a new provider on 1/12/23. Since we were no longer able to submit repair issues for the line, we did submit a new service order to have the line ported back to Lingo. That order is in process and generally takes 5-7 business days to complete. This order is showing a completion date of 1/25/23. We believe that once the order completes that the service will start working again, but please let us know if that is not the case. We apologize for the inconvenience. We are doing everything within our power to have the line ported back to Lingo and get the service working. We are not able to take any further action until the line belongs to Lingo again.

  Customer Answer

  Date: 01/23/2023

  My mother did NOT put in a request to transfer her line as explained to the numerous representatives at Lingo. Despite having no home phone service for a week & 3 days (thus far), she still wants to have Lingo as her provider. There may have been a glitch on Lingos end that they are NOT willing to own for whatever reason. Also, my mother needs to be compensated for the loss of service for the time she has been without services. They was quick to terminate her services but moving at a snails pace to reinstate her line. I would hope that her phone number remains the same as it has been for years as that would DEFINITELY be an issue. This is NOT the first time that there has been an issue as it relates to her phone services. 
  

  thanks! 

  Business Response

  Date: 01/24/2023

  As previously stated, we received notification that the line was moved to another provider effective 1/12/23. Whether that was an agreed to change I am not able to address. By law if another provider submits an order for the service, we have to release the line. If the service was switched without authorization it would need to be addressed through that provider. We do have an order in to move the service back to Lingo and as stated earlier that order is due to complete tomorrow 1/25/23. Once the line belongs to Lingo again, we will be able to proceed with any repair issue if needed, but we are in hopes that once the line is moved back to Lingo that the service will start working again. We apologize for the inconvenience, but our hands are tied until the line is back with Lingo.

  Customer Answer

  Date: 01/24/2023

  Hmmm, seems like Lingo is not wanting to take responsibility for what happened. I am sure Lingo would have a recording of such transaction that took place as all calls are monitored for customer service, therefore provide recording & produce record log of the person who took the request. Also, if my mother requested the transfer, why would she contact Lingo the next day (1/13/23) to report a problem with her line? Make it make sense because it doesnt. Like I stated previously in my emails, this is NOT the 1st time that she has had issues/problems with her telephone service. Look at her history with this company, as it has changed companies about 3-4 times thus far & she has remained a faithful customer with NO overdue balances or disconnections in the past. She also wishes to remain with your company regardless (to my dismay). Kindly restore her service with her same phone number & credit to her account for the 1 week & now 4 days. Its okay to admit that your company was wrong, everyone makes mistakes, we are all human. The mistake is NOT on her end. 

  Business Response

  Date: 01/26/2023

  We have confirmed the customer's service has restored once the line was moved back over to Lingo. I spoke with the customer this morning and she confirmed all is working. I do agree that this is not your mother's fault, however it is not Lingo's fault either. We would not have any recorded calls for changes if the service is being moved to another carrier. The other carrier would have that information which is why we suggested checking with that provider. It would make no sense for us as a company to move our customers to other providers for no reason. We are happy that the customer's service has been restored and is now back with Lingo. Please let us know if we can be of further assistance.

  Customer Answer

  Date: 01/26/2023

  Good Day! 
  

  A representative JUST called my mother to check that her phone service has resumed. The rep asked no further questions nor did they provide any information about crediting her account for the time that she did not have services. I am saying thank you for resuming her phone services but kindly provide what the credit will be. 
  

  thanks! 

  Business Response

  Date: 01/30/2023

  The issues experienced with the loss of service were due to the customer's lines being ported to another provider and that provider not having the service set up correctly. Once the lines were ported back to Lingo everything started working again. There has been no mention of anyone checking to see who the provider was that took the service off of Lingo. They would be the responsible party for applying any credit as the issues were in no part related to anything Lingo has done. We have issued a credit of $44.07 as a courtesy for the inconvenience the customer has experienced but again ********************** is not responsible for the issues experienced. 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a collection letter from Lingo/Bulleyes for 200 dollars for early cancelltion on phone service.I spent the day looking for numbers to talk with someone about this. I asked for a contract agreement that I had sign for renewing year to year. NO reponse. I would have to leave a request for contract with customer service, and then they would get back with me. I have had this service for over 5 years and cancel in DEC 2012. I donot owe these people any money, and now they are putting me in collections. PLease Help. These are numbers I contacted, ************* and F: *************. I feel as though they scam money for people.el

  Business Response

  Date: 01/12/2023

  We do show this customer was with our service for many years. We have issued a credit for the *** fee that was billed as a courtesy for a long-time customer. The account does now reflect a $0.00 balance. We apologize for the inconvenience.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have made multiple attempts since 04/21/2022 to drop this service and continue to be billed monthly. We have made phone calls, replied on the billing return that we cancelled the service. I have a record that the disconnect was processed by Lingo on 4/21/22 but continue to receive new charges. All charges from 4/21/2022 should be reversed from the account and the account cancelled as of 4/21/22.

  Business Response

  Date: 01/11/2023

  We have reviewed the account and show the customer's account was closed and backdated to 4/21/22. The customer did call us on 3/30/22 regarding a disconnect but stated she would call back. We will issue an additional credit of $56.10 to the account for the timeframe of 3/30/22-4/21/22 as a courtesy. The last payment received on the account was 1/27/22 which was well prior to us being advised to disconnect the account. I have been in contact with the customer by phone and advised of the findings and the remaining balance on the account at this time is $239.59. The customer was advised that once that amount is paid for services prior to the request to disconnect there would be no additional invoices received. We apologize for the inconvenience. 

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landline at my chiropractic business is not working. Have contacted lingo everyday for the last 5-7days trying to get them to fix it. Have been told every time a work order was placed and a technician would be out to fix it and no one comes to fix it. They were also supposed to be putting a call forward from landline to cell phone so patients could get in touch with the Dr and they havent done that either. Spoke with a supervisor and explained that this is a Dr ****** and we need the phone fixed now. She just responded by saying she would put a high priority on the work order. I am at a loss as to how to get them out to fix my phone. I have had the same phone number for 22 years and am afraid if I try to switch phone companies they will not release my number. Is there someway they have to release the phone number to another company?

  Business Response

  Date: 01/11/2023

  We apologize for your inconvenience. We were able to get a technician out to repair your lines yesterday 1/10/23. We did try to call the office this morning and it appears it is not open on Wednesdays. A voice mail was left regarding the repairs. Please let us know if any issues still exist. Again, we apologize for your inconvenience.

  Customer Answer

  Date: 01/12/2023

  Yes, the phone lines have been restored.  Im still very disappointed in Lingos customer service and lack of concern or priority to restore phone lines to a ***********  Its a shame that many, many phone calls to customer support to resolve the issue didnt seem to be enough and we were forced to finally contact BBB for help in this matter.  We will be switching service providers after this nightmare.  
  
  Thank you BBB for the help! 

  Business Response

  Date: 01/13/2023

  I sincerely apologize that this was not escalated earlier. We do value you as a customer and hope you will change your mind. We have issued a credit of $40.85 for the days without service and again we apologize for your inconvenience.

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from lingo. My understanding was they were going to be doing billing for ATT on my business phone from now on. I answered there questions. So they started sending me my bill for phone service. I do not remember them saying anything about if the phone was canceled that we were going to have to pay a contract termination fee. This wasnt explained to me. Our phone was disconnected the bill is $******. So now I received a bill for $2,106.30 contract termination fee +the $******. I called and they said I had to pay it. I can not afford that. The account number is *********. Letter dated 12/22/2022. I never new it was a contract and had early termination fees. I understand it was still ATT using a third party billing. There saying it will be turned over to collection agency if not paid. We are a small Business and just opened were struggling is why the phone was disconnected. Were using our cell phone for calls. TJs paint and body shop LLC. Is our business. I fell like they lied to me cause the said they were authorized by ATT to start doing the billing. Please help if possible. This is the only paper I have received except a bill for ******. They are supposed to be sending a copy of the contract. I didnt even realize it was a contract.

  Business Response

  Date: 01/10/2023

  We have reviewed and see this customer was emailed a contract that states on the first page that there is a 36-month term associated with the service. The only company name listed on the contract is Lingo with details of what is being offered. The contract was signed by the person filing this complaint. There were three monthly invoices sent to the customer once the service was activated with no payment received prior to the service being disconnected. There were notifications sent out regarding the past due balance with no response or payment. We received no contact from the customer at all until the disconnect was placed on the line and at that time we received a call stating they did not sign anything. A copy of the signed contract has been provided to the customer. We are going to waive the *** as a gesture of good faith however, the customer will be responsible for the services used while on Lingo's platform. 

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to change companies for over 2 months. every time I tried, I could not port the number over to the new company. I reached out to Lingo on every occasion to see how this could be rectified. each time no one could give me a straight answer. I called once and asked to speak to the manager and was told no manager was on duty. I called back the company that I was trying to port the number to and was told at the time 12/13/22 the number port was successful. As of 1/4/23, my current number was still mine, on 1/4/23 at 10 pm my phone line went dead, and I was told that Lingo would not release the number. the *********** was unable to port the number and stated that the number belonged to a business company. How is this possible, isn't it a wait on giving the number to a new company? even if you ****** my name that number comes up. Each time I talk to someone it was on Lingo not releasing the number. I have had this number for over 30 years. I am a senior citizen, I don't even know where to begin to change my number with doctors and everyone who has the number. the reason I wanted to change companies was due to Lingo Always kept my bill over $150. one month I would pay, the bill would be $60 another month I would have to pay $150+ with no explanation. I have a regular landline, I don't call internationally or accept collect calls so I don't know why my phone bill was this expensive. again I have reached out to lingo multiple times to resolve all situations and have been unsuccessful.

  Business Response

  Date: 01/06/2023

  We have reviewed the account and show that this customer has always paid their invoices, but somehow in July '21 the customer did get a month behind on her payments. She did continue to send a payment each month, but it was never enough to cover her past due charges and the current bill. This resulted in her account being suspended. We have issued a credit to cover the customer's past due amount and bring the account current so that all she owes is her charges on her December invoice for $84.47. The service should be restored by the end of business today. We apologize for the inconvenience. As long as her payment of $84.14 is received prior to 1/07/23 the account will remain current and she should experience no further issues. 

  Customer Answer

  Date: 01/12/2023

  The $84 was paid and after speaking to several agent, being hung up on 3 times I was finally able to speak a manager/sales. I was then told the bill was actually even higher than the $84 however paying$84 would be the account current. I was also told after paying this amount that lingo no longer had the number and couldnt activate the number because it was ported over to ******** I spoke to ******* several times and on their side it shows that the number is suspended and still with lingo. 
  I NEED LINGO TO TAKE  THE NUMBER OUT OF SUSPENSION AND ALLOW IT TO BE PORTED TO VERZON, I feel trapped and MISLEAD. I dont understand how at this point I am still dealing with this. This has been going on since 12/16/22 . Please allow the port so I can get this over with. 

  Business Response

  Date: 01/12/2023

  I sincerely apologize for your inconvenience. Any time a number is ported from one provider to another the physical changes are done by ******** In our attempts to get your service restored we were notified by ******* that your number was ported to another provider on 1/09/23 with order #C7SR86734. They do not provide us with the name of the new provider, only that it is no longer our number and we are not able to make any changes to the line. Once we received that notification the account here was closed and unfortunately a termination fee was applied. I have credited that amount and the remaining balance is now the original amount quoted for the December invoice which was $84.47. I am sorry but the only advise i can give at this time is to call ******* and let them know your number has been ported and you need to know what company it was ported to. Please provide them with this order numbers so that they can locate the transaction. You may need to speak with someone in management in order to obtain the information you need. I am sorry but we no longer have any authority in regard to that number. 

  Customer Answer

  Date: 01/12/2023

  A termination fee, I am not under contract with you guys. I was with you for multiple years. Why would I be under contract for a phone service. 

  Business Response

  Date: 01/13/2023

  As previously stated, we did issue a credit for the termination fee that was applied. The account has also been back dated and will automatically credit back to 1/09/23 when the new invoice generates on 2/07/23 as the account was not closed in time to catch the ******* invoice. Please disregard that ******* invoice when received as that is not the correct balance owed. Again, we apologize that we are not able to assist you any further.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo Communications, LLC -we have used with our business phones lines. we have a $0.00 account balance **** has said this company owns our business numbers. We have had these phone line connected to our business for over 40 years!! The phone lines are connected to the number we had for our 40 year old business, we have always had the same number!! Our account has always been paid and up to date with check stubs and receipts to prove. On ***** our line was out, and we put in a Work Order (WO # *******). We later found out that our lines had been disconnected- As if they did not properly read the work order and just disconnected them. We have lost our connection to customers, the community, and a small part of our 40 year old business! Any help you can offer would be greatly appreciated!! ***** Dirt Contractors ********************* ************

  Business Response

  Date: 01/06/2023

  We sincerely apologize for your inconvenience. We have been working diligently to get the service working. There were some record mismatches within the AT&T system, so each time we tried to submit an order to restore the service it was being rejected. We have as of today been able to get that issue corrected and submit the order to restore the service. The service should be working by the end of business today 1/06/23. Again, we sincerely apologize for the inconvenience.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't call long distance from my home phone, and I have long distance calling on my service. I called and logged a complaint on 11/22/22 and have been trying ever since to get this fixed. **** checked the line and said it is not a line problem. Someone closed the problem ticket and I called again to find out what was being done and had another ticket opened. This has been going on to long and I want it fixed. We have business and family that we need to call long distance. We live in the country, so cell phones don't always work. This is the carrier for our area so I can't get any other carrier. The recording says (Sorry, but your call cannot be completed).

  Business Response

  Date: 01/05/2023

  We have reviewed the account and had an order submitted yesterday with a completion date of yesterday. We were attempting to wait for the outcome of that order to respond. That order did close out this morning and we have confirmed with the customer that the service did start working last evening. 
  We apologize for the timeframe in resolution and the inconvenience. 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo provides my home phone service which hasn't worked for 10 days. After numerous calls without results, I've decided to change service to Consumer Cellular but to keep my current number *************) Lingo has to port this number over to Consumer Cellular. Consumer Cellular has requested this number port on three occasions with no response from Lingo.I desperately need my home phone number to monitor my pace maker which should be in constant contact with *************** but due to Lingo's failure to fix my phone, my MD hasn't received any information for 10 days.Any assistance you can provide will be greatly appreciated. If needed you can contact me on my cell at ************

  Business Response

  Date: 12/29/2022

  We apologize for your inconvenience. We are working diligently to get this number working for you. The line went down due to an issue beyond our control. The line does have to be a working number in order to be ported to another provider. If you still want the service moved once we get the line working, the new provider will need to resubmit their order at that time. 

  Again, I apologize for this inconvenience. 

  Customer Answer

  Date: 12/29/2022

  BBB,

  I can't imagine what Lingo's response "circumstances beyond our control" could be this phone line hasn't worked in excess of 30 days and other providers in this area a haven't had any outings exceeding a few hours.

  I've contacted Lingo customer service on several occasions and have never been informed about issues that would explain why this outage has continued for such an extended period.

  Perhaps Lingo will provide you and explanation.

  Thanks for your assistance, 

  *************************

   

   

   

  Business Response

  Date: 01/05/2023

  Per our previous response we were trying to get this customer's line working so that he was able to port to another provider. We advised that the number had to be a working number to port to another provider. The customer called in the day after our response and demanded that the account be closed. That has already been processed so the old number is no longer eligible to be ported. The customer would need to request a new number through the new provider. We apologize that we were not able to get the line reactivated and working prior to his request to close the account. 

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Service with Lingo has been terminated, no additional action is required from the BBB
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have consistently been without phone service off and on for months! I have heart problems and my wife works all day. We are in a rural area and our cell phone barely works either.. Lingo has come out a few times to try and fix the line problem but never works right! They promised to come out yesterday ( wednesday the 21st but never showed .I am 79 years old and need help resolving this issue! Thank you, ***************************

  Business Response

  Date: 12/23/2022

  We have reviewed the account and contacted the customer. The customer stated the issue with the service was resolved yesterday afternoon. He was advised to let us know if any other issues arise. We have also issued a credit to the account for the time without service. We apologize for the inconvenience.