Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lingo Communications, LLC has 42 locations, listed below.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is from my mother, *****************. My 85 yr old mother started using LINGO when they purchased her Sage acct. They were overcharging her and she cancelled them and switched her phone service to Xfinity. She has had no phone for 35 days, she is an 85 yr old widow. Xfinity will not work because LINGO has "port" on her line and her xfinity phone CAN NOT work until this is removed. We have contacted lingo over and over with no resolution. Please help **. She was recently ill, and alone without a phone. Acct #********* her name is *****************, in ***********, ********.

  Business Response

  Date: 12/19/2022

  We have reviewed and show the customer had agreed to move her service back from ******* to Lingo on 11/29/22. That pending order was canceled today. The line does show that it already belongs to ******* as of 11/17/22 so any issues with the phone line not working would need to be addressed through *******. We do apologize for any inconvenience. The account with Lingo has been closed.

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo transferred my business account from **** to their service without my consent. It took weeks to get my service back with **** and now Lingo is trying to charge me with an early termination fee for an account I never consented to creating with them. All I want is for them to stop billing my business and dismiss any charges they claim I owe them.

  Business Response

  Date: 12/16/2022

  We apologize if you changed your mind after agreeing to the service. We have emailed you a copy of the signed contract and also have the recorded call with the agreement to change the service to Lingo. We have in good faith issued credit for the *** fees applied to the account. This will leave a remaining balance of $101.82 for the service you did have with Lingo. 

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a cold sales call from this business impersonating ***** We are a CLEC reseller and we know all of the rules and regulations about partnerships and reselling ILEC services. We are never allowed to impersonate ***** claim that **** authorized us to discount bills to retain accounts, nor spoof caller IDs to make the calls. They spoofed a disconnected local number to increase the chances we would answer their deceptive sales call.

  Business Response

  Date: 12/16/2022

  We apologize if you had a negative experience but assure you the issues you bring up will be reviewed and addressed as needed. We are a reputable service and want to ensure that all agents contacting customers on our behalf are following guidelines in that endeavor. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a business line through Lingo. Starting October 14th 22, my service no longer worked. I called the company to file a ticket. After a month of not getting any answers or resolutions, it was decided to change telephone companies. I just wanted to take my phone number to the next company. I was told that the phone number needed to be deactivated to transfer. I was told to give a portal number and there would be no issues at all. But that wasn't true. The new company stated that it had to be an active phone number. I am not sure why the rep that emailed me the portal number (**/ didn't get the phone number activated. When I called on Nov 28th, I was told it would be done the next day. I have called every day and get the runaround from the ***** department. Telling me the ******************* is not available. They tell me managers are never available. They would transfer my call to each other. Say they would have a manager call me back. I am still waiting for a manager to call me back. It has been over 2 weeks since the first time I asked for a manager. I even requested it again a week ago & yesterday. Still no call. I am going on over 2 months of not having a business line and all I've heard is excuses but no solution. Now I am told ***** days. after I was told "tomorrow" for over a week. Below is a list of every time I called and never once received a resolution. If you need my account number or phone number, you can call me. My number is listed above 10/14/2022 - report issue 10/18/2022 - ask for update 10/19/2022 - ask for update 10/31/22 - tell them I just want to take my phone #**/17/22 - email **/22/22 - why can't AT & T take the phone **/28/22 - get number activated - told it will be done tomorrow by 6pm **/29/22 - call to get update - told tomorrow **/30/22 - called to get update - told tomorrow 12/1/22 - called for update told ***** days now 12/7/22 - not done - maybe on the 12th - sent another email still no manager call

  Business Response

  Date: 12/09/2022

  We are working with this customer via phone as we did have to reach out to her for account information. The customer does have an appointment scheduled for Monday 12/12/22 to resolve the issue and she does have my direct line number for any needed follow up. We apologize for the inconvenience. 

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** I am contacting the Better Business Bureau regarding the unethical treatment Ive received from my former telephone company, Lingo. As I will show, Lingo overcharged my account without right and without contract. They have consistently refused to address my concerns, so I am reaching out to you for help. Their predatory behavior must be stopped.I became a client of Lingo after they purchased my previous telephone company. I received a suspension notice from Lingo on March 30, 2022, informing me that my account would be suspended because I owed $163.69. They told me I could avoid suspension by paying $75.53. As my next bills from them show, I paid $76 as requested, then I consistently made payments on my account. Despite making the payments on time and never missing another payment, Lingo cancelled my account in June. They told me they cancelled and penalized my account because I had "broken my contract." I never signed a contract with this company--ever. That makes no sense. *** requested said contract from them several times, and they refuse to provide itbecause it doesnt exist. Finally, I sent them a final check in August that paid off the **actual** balance for service. I included a letter stating that that check zeroed out my accountand they cashed it. Since then, however, theyve harassed me by looking to cash in on fake fees and bogus charges. I am not having it. I literally owe these people **nothing.** Ive paid the actual balance that Ive owed. I can provide a copy of the letter, my previous bills, my contact dates and times with the company, as well as the names of the people with whom I spoke. Please stop companies from exploiting the average consumer. I am also reporting them to the *************************** local chamber of commerce, and Federal Communications Commission. I am not going to let myself be bullied anymore; I am hoping you can help me. Thank you for your time. Sincerely, ***************************************

  Business Response

  Date: 12/07/2022

  We apologize for the inconvenience. We have contacted the customer and are working with her by phone regarding the issues she has experienced due to not having enough information to locate her account initially. 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried three times to port our landline Lingo phone number into our Assurance Wireless cell phone. Our total amount of hours working on this is approximately 10 hours in different calls. We have spoken with multiple representatives at Lingo who say the landline number of ********** will be transferred or that the landline number of ********** is unable to be transferred without explanation or clarification. We have been told supervisors will call us the same day, and we do not receive phone calls back as promised by Lingo support. When asking for representative numbers or call reference numbers for tracking and reference purposes, Lingo support representatives say they do not have them, and we just have to call back if we have questions. It has been almost a month of attempts to transfer our ********** landline Lingo number to our Assurance Wireless number, and it has not happened. Now as of 11/2/2022, Lingo has disconnected our ********** landline so we are diligently trying to get this number assigned as we are elderly people who have shared the ********** number with healthcare providers. Any assistance is greatly appreciated.

  Business Response

  Date: 11/03/2022

  We apologize for the issues you are experiencing. I do not show any reason on our side that your port request would not complete. Your billing name and address does have to match whatever the previous carrier shows. It may help for you to provide a copy of you most recent Lingo invoice to the new provider for them to ensure that all information matches. We cannot hold your line if you choose to move your service to another provider. The *** information you were provided is the only *** information we use. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18347843
  
  I am rejecting this response because I have just spoken again with another Lingo account representative who told us we must fill out a form to add my name, *********************, to our existing account and to update the billing address for our existing account. The Lingo representative emailed us the form, and as I read the details of the form called the "Transfer and Assumption" agreement, it states there will be a $75 charge to add my name and update the billing address. The Lingo representative did not say anything about fees until I read the form and asked her about it. *************, have signed the checks for payment of our Lingo bill so I do not understand why my name cannot be added to our account and the billing address be updated without a $75 fee.  We are an elderly couple on a fixed income seeking to have both of our names on our account so we both have access in case one of ** becomes incapacitated. Please add my name, *********************, and update our billing address to *********************************************** without any fees. 

  Sincerely,
  
  ****** And *********************

  Business Response

  Date: 11/08/2022

  We have spoken with the customer directly and provided the information needed for her port. The customer has my direct number should she have any questions. 

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** 

  Unfortunately, we did not find a way to get the ********** ported to the cell phone. **** at Lingo went above and beyond assisting us in our effort to port the number. While we are not pleased with the inability to transfer our number, we are pleased with ****'s efforts to help. We have spent nearly 11 hours between Lingo and Assurance Wireless on this topic and cannot spend any additional time. Due to the ********** being owned by ATT, which is being resold by Lingo, that has been an additional challenge in trying to port the number. With that additional challenge, the time already spent and anticipated time to call again, and the inability to connect with a knowledgeable representative at Assurance Wireless to port the number, sadly, we are giving up on the attempt to port the number. While this situation has been disappointing and frustrating, the only positive has been ****'s efforts to help. 

  Sincerely,
  
  ****** And *********************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am handling this problem for my 85 year old father, ************************. His account number for ********************** is ********* his access code is ****. I opened a ticket (******) on 8/17/2022 to have my father's landline moved to his new residence at ************************************************************** from ************************************************ They said they would have the service installed by 9/15/2022. Still no service or response. I called back in September and they said they were working on it. Lingo then called me and said that they could not service this area. I said I wanted to terminate the contract with no termination fees, since it was not my father's fault he could not get service. They opened ticket ****** and said I would not be charged. I also opened a billing dispute ticket ****** because he had already paid for service he did not get. He did not have service Starting August 17, 2022 thru September 30, 2022. He needs to be reimbursed for this time period. I am still waiting for some body from Lingo to call me about the billing dispute ticket. Currently they are showing he owes $35.25, when they owe him a refund for half of August and all of September which would be approximately $82.55. Thanks for you assistance in this matter.************************************** ****************** *************************************************************

  Business Response

  Date: 11/03/2022

  We did review the account and see that AT&T does not service the new area. The *** associated with the account was previously waived due to this. We have issued a credit of $82.55 for the August invoice. This created a $47.30 credit balance on the account. The customer will be refunded that amount to the card on file. 

  We apologize that we were not able to service the area and for your inconvenience.

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued my land line and was charged an early termination fee. Since I had had the land line for 74 months, I was told the fee would be returned. I have been trying to receive the refund since 12/6/2021. Every time I call, I'm told it will be 120 working days. I called again today and was told it is "pending" and will be processed in 120 working days. I tried to contact the corporate office and was routed back to ***** to whom I had talked about 15 minutes earlier. There appears to be no way to get through to the corporate office. I would appreciate any help you can provide.

  Business Response

  Date: 11/03/2022

  We have reviewed and do show the customer has a credit balance and is due a refund. We have escalated this request and are attempting to apply the refund directly back to the card used for payment. Due to the age of the payment, we may have to issue a refund check to the address on file. If a check has to be issued, please allow **** business days for receipt of the refund amount. Once I have received confirmation on how the refund will be issued, I will send an email to the email address provided.

  We apologize for the timeframe in reaching a resolution.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a land line service at my business ******************** in ****** with Lingo Communications. During Hurricane *** the line was damaged. I have had no luck with getting my service reconnected but continued to receive bills. I stopped paying the bills which resulted in a disconnection of my service which wasnt functioning in the first place. When started receiving collection agency letters I called to arrange a reconnection and pay my bill. I still have no phone line it was never connected after 30 days so I cancelled the service. Now Im receiving invoices for upwards of $700 plus late fees for cancellation of contract. Im sure the collection agency letters wont be far behind. Any assistance or advice is greatly appreciated.

  Business Response

  Date: 11/01/2022

  We've reviewed your complaint and all account history with Lingo to determine the best solution. Our records show that we did not receive any form of communication from you on or after the landfall of hurricane *** on August 26th, 2021. To properly assist in making any repairs to your services we must first be made aware of the trouble you are having.After several failed attempts to reach you and remedy the past due balance,service was disconnected on April 28th, 2022. We were contacted by you August 18th, 2022, regarding the balance and reinstatement of services. Our team aided you in making a payment for the past due balance and services were reinstated on September 1sty, 2022. Upon restoral of services, you agreed and entered a 12-month contract with Lingo. We were contacted again on September 22nd, 2022, to report trouble with your Lingo services, at which time we dispatched a technician to make repairs. Upon arrival the next day, September 23rd, 2022,the technician was made aware that he was believed to have been there to repair internet - not phone lines. He was turned away, and we received notice from you to disconnect all services on September 26th, 2022. With 11 months remaining on your contract, your account was billed for a $659.45 early termination fee. We value you as a customer and due to the length of services with Lingo we waived $330.00 of your early termination fee and a payment arrangement for the remaining balance can be made to avoid involving outside collections agencies.We sincerely appreciate your understanding and look forward to assisting you moving forward. 

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18338862
  
  I am rejecting this response because:
  Information is completely untrue. I have been on phone monthly since storm. I have never met with a technician from Lingo. Ive been told that a technician  had made repairs but has never happened.  I would like to see proof that the phone line has been in use. I have had no internet access/alarm monitoring  from AT&T since storm and they say that the line has never been repaired and cant figure out how yo do so. Ive had to disconnect service with them as well. Also consider this is a business line and have had this phone number for over *********************************** the past year. At this point Ive wasted too much time to recover. I would like to have this bill completed refunded and allow me to move forward. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/03/2022

  We have reviewed the additional remarks submitted following your original complaint. An adjustment has been made to clear the remaining balance, and you will receive an invoice on 11/21/2022 to reflect the adjustment applied. Please don't hesitate to reach out if we can be of further assistance. 

  Customer Answer

  Date: 11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If there is any advise on how I may link my old phone number to a cellular phone I would appreciate any feedback. Also, it is obvious that the line to my office is owned by AT&T and they control Thr line functions. I have spoken to several of the repair technicians that say the line is damaged at the control center and no signal is teaching my building . That repair by AT&T is crucial and I have spent as much time dealing with them as Lingo. My cell phone number is ********** if any information is required to further assist in getting this problem rectified. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company constantly has a fluctuating bill. Each time I have contacted them they refuse to make the adjustments on the account.

  Business Response

  Date: 10/28/2022

  We have reviewed the account and see the customer did have a rate increase in September. That would be the only increase on the invoice. The customer generally pays their invoice every other month, so they always carry a past due balance. They were recently suspended due to allowing the invoice to progress a month further. The payment has been made and the service restored at this point. 

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18321266
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************