Reviews

This profile includes reviews for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

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  Lingo Communications, LLC

  101 Log Canoe Circle Stevensville, MD 21666

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  Lingo Communications, LLC

  Reston, VA 20190-5376

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  Lingo Communications, LLC

  216 Centerview Dr. Suite 250 Brentwood, TN 37027

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  Lingo Communications, LLC

  2323 Grand Blvd Ste 925 Kansas City, MO 64108-2675

Review Details

• Review fromPaul L

  Date: 10/26/2023

  1 star

  Paul L

  Date: 10/26/2023

  Lingo apparently acquired Excel long distance some time ago. WARNING to all old Excel customers: The contact information on your Excel bill is not correct, plus Excel.com is gone. There is a unpublished customer service phone number for the stranded Excel customers.Multiple phone numbers lead you to a disconnected phone, and you get dropped. Even the number provided on the automatic message when they turn your service off is incorrect. **************** sends you back down the same erroneous paths. Eventually I had to pay through some other communications website. In the mean time they charged a late fee and shut off our service. I got the run around on my billing details. Then the best response yet: You can't close your account until you pay, but we can't take your payment right now, you'll have call back?!?!?I contacted Lingo via email. Most of the other customer service links on their website don't work either. To their credit, they did answer back. The funny thing is they attached an Excel billing statement to support their claims, a statement that had the same erroneous contact as my previous statements had, plus it showed the $5 late fee that two other agents claimed was not applied?The email string got elevated, but basically same response. "Sorry for the inconvenience, but this is basically your fault". They didn't take down the phone numbers that didn't work, they really didn't want to know the details, and they didn't act like there was much that would be done about it.The **************** Manager actually said in an email that I had two chances on the phone to pay or correct the issue, basically blaming the situation on me.So I thought I would get the word out, since I doubt Lingo will.Decades of being a customer, with most of the years on auto payment, only to be shutoff and fees assigned while being provided bad information. Then to have a Manager claim (falsely) that I had two opportunities to correct the issue.Unbelievable. Stay away.

  Lingo Communications, LLC

  Date: 10/27/2023

  We have reviewed and confirm the contact information on the invoice this customer received is currently down and we were unaware of the issue until he reported it. We do appreciate him letting us know the numbers were down. We are working to get that corrected. The customer stated he was unable to reach us or make his payment, but he did speak with two different agents that could have processed his payment for him. He did not request to do that. The late fee was applied due to the expiration of the credit card on file. The customer was never "blamed" for the issue. We simply tried to explain to him what caused the issue. His account has been closed at his request. We sincerely apologize for the inconvenience.

• Review fromBrandon R

  Date: 09/21/2023

  1 star
  This company is a POS. I have been trying to get phone service since Aug. 14. 2023 and it's Sept. 21st now. They lie about everything. I have waited on 5 different occasions for a technician to come to my house . Never have shown up. Called and ask for a supervisor everyday for the last 3 week. I'm always told they are busy but will call you back within the hour. Haven't received 1 call back. I wouldn't recommend this lying POS company to my worst enemy.... To top it all off They send me a bill on Aug 21 and nothing has ever been hooked up. Unbelievable. I have given them every opportunity but today I called them and told them to cancel supposedly the technician that has been suppose to cone for over a month. The lady on phone that you can barely understand told me their was a cancelation fee.... For what nothing has ever been done. They will not get 1 cent from me......DO NOT EVEN REACH OUT TO THIS COMPANY BECAUSE THEY ARE NOT WHAT THEY SEAM......

• Review fromJodi J

  Date: 08/29/2023

  1 star
  Worst phone company for landline ************* is always out. You can't get a straight answer. Customer support and service is non existent. My sister is a senior with health issues does not have a cell phone . As of today her phone has been out for 11 days. They keep telling me ATandT is the problem. No lingo you are the problem. Looking for a new carrier for her.

• Review fromCassandra W

  Date: 08/21/2023

  1 star

  Cassandra W

  Date: 08/21/2023

  Landline out again. Tech Support is useless. Tried to talk with sales (they are at least in the ****), but twice I was cut off mid sentence to transfer me to the "tech support" call center to deal with those who speak broken English and NEVER accomplish anything; I have been hung up on, disconnected and twice yelled at by some dude! (There are a few good customer service/technical support people, but it is rare to actually speak with them! We have been without our landline for weeks at the time. I also tried to email them at an address I had been given previously and it was returned as not deliverable. In addition, the recorded message on their phone advises issues can be handled on line ... nope, that service is unavailable (as I found when I tried that avenue, as well). We have been with them for years, but I am just about finished. With one of our outages, after probably five or six scenarios as to the cause, I was told that the phone line was "migrating" and lost my two ringmaster numbers. Finally gave up on those being activated: they appear on my bill, but don't work. After 45 days, we did get the dial tone back, but call waiting wasn't activated! It just goes on and on. I was even told that no one else with Lingo has the issues I do (which seems misleading given the many comments and one-star ratings i have read here! Today, I did finally reach a call center (not in this country, of course) and got a "repair ticket" issued and about an hour or so later, it was followed up with a scheduled tech visit. I was on my cell phone for nearly four hours trying to get assistance prior to this last call. I have been with this same company (well, sort of the same ... its name has changed multiple times and with each new name, the service deteriorated) for many years. I would be willing to bet my first born son that there won't be a response to this!

  Lingo Communications, LLC

  Date: 10/27/2023

  We sincerely apologize that there was no response to this review and for the trouble experienced. We just received this notification today which is why there was no response received previously. We do show that the issues appear to have been resolved and credit issued for the time the service was down. Again we apologize for the inconvenience.

• Review fromJessie F

  Date: 08/19/2023

  1 star
  This company is a nightmare to work with. They called me during covid insisting that **** was changing over to their company and I needed to. It is for my small business. They shut off my phone and it has been off for 3 days. They answer the phone and can't help me. Its a nightmare. People think we are out of business because of them. They do not care about customers.

• Review fromTom M

  Date: 08/10/2023

  1 star

  Tom M

  Date: 08/10/2023

  We have been without phone service for several days with no response or any type of urgency to fix this repair. We are a business and cannot call out or receive calls from customers. This has seriously impacted our business and we are beyond frustrated and irritated at the lack of service they offer. We will be switching services immediately.

  Lingo Communications, LLC

  Date: 10/27/2023

  We sincerely apologize for the lack of response regarding this issue. We did not receive any notification indicating this review was created. We do show that the issue was resolved.

• Review fromMary U

  Date: 07/31/2023

  4 stars

  Mary U

  Date: 07/31/2023

  I am very pleased with my service. But I received the wrong cell phone. I called when I noticed the mistake. ******* told me the *** C5L phone I ordered is advertised for sale but is no longer available, and the website is not updated yet. He said my order shipped with a *** Studio X5 phone instead, and my 14-day return window had just expired. My sales receipt does not have a return policy. ******* told me a supervisor would contact me. I did not receive a call. I called again and spoke with a supervisor who said he would handle it and call back. But I have not been contacted. I want to return the X5.

  Lingo Communications, LLC

  Date: 08/01/2023

  We apologize for the inconvenience. We will have someone reach out to the customer to process her request.

• Review fromDeanna S

  Date: 07/17/2023

  1 star

  Deanna S

  Date: 07/17/2023

  Had a new landline installed. The contractor cut an electric line in the process. Line belongs to ATT. I was not home at the time of installation. No note left as to who the company was that installed the landline. ATT owns the landline Stated they are not responsible for the damage. I have had my electric line repaired at my expense. This company has non existent customer service. My landline phone now has only static for the last week. The phone rings intermittently and all there is is static. Horrible company

  Lingo Communications, LLC

  Date: 08/01/2023

  We apologize that no response was entered. We were not notified that a review had been submitted. The issue was dealt with through other means.

• Review fromJulie L.

  Date: 07/05/2023

  1 star

  Julie L.

  Date: 07/05/2023

  They are shutting my phone off two weeks before the due date and the service we are receiving for what we pay is very bad.

  Lingo Communications, LLC

  Date: 08/01/2023

  We apologize that no response was received but we received no notification that this review had been submitted. The customer was notified that the service would be turned off if a payment was not received by a specific date. There was no action taken to ensure the service stayed active, so it was turned off on the date give the customer.

• Review fromO. T.

  Date: 06/20/2023

  1 star

  O. T.

  Date: 06/20/2023

  Attempted to contact the customer service by phone, spent 2 hours on hold only to find out that at the end of waiting the line dropped... After multiple request in chat and by email the request for a supervisor to call back was rejected, even though the company claims that there is customer service provided by phone. That is another two hours spent in going back and forth by emails, where the the agent kept sending me back "If you would like to speak with an agent over the phone, you may contact ** at 866**888***" this is after me trying to convey the message that I already DID! Needless to say, cancelling the account. All could have been avoided. Highly doubt that the company that provides phone services is unable to actually use the phone to receive calls or make calls... As one of the reviewers pointed out, there is no point in elaborating further... The only other thing would mention, that had same experience with Startec (previous name of the company).

  Lingo Communications, LLC

  Date: 06/22/2023

  We have reviewed and reached out to the customer directly regarding her reported issues. We will work with her directly for resolution.

  O. T.

  Date: 06/26/2023

  I attempted to contact the agent, who left a message for me from Startec, called multiple times over the past two hours at the number provided and got a busy signal each time. I would appreciate a call back again to me. Thank you again,

  Lingo Communications, LLC

  Date: 06/27/2023

  We have spoken with the customer and resolved the issue.