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Business Profile

Job Listing Service

Steady App

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did everything asked of me to join a bank to receive a $25.00 dollar ************** showed that I opened the checking and made the required deposit within the allotted time and to expect my money within a few days and this was in Nov 2023. this was for the Upgrade checking account. They went on a break and said they would be back . I tried contacting them several times with promises given and never delivered. They came back but as steady IQ but still the same shady ceo . I would like to have them Honor their word . Im sure ugtade paid them for my business.

    Business Response

    Date: 10/07/2024

    This user's upgrade account does not appear in our reporting. We have reached out to the user requesting additional information. 

    Customer Answer

    Date: 10/07/2024

     
    Complaint: 22380797

    I am rejecting this response because: they are asking for a screenshot of something that they took away access of without any warning and never gave access back so that would be impose. Allow me access to my steady account and I will, 

    Sincerely,

    Genevieve Salas

    Business Response

    Date: 10/07/2024

    The items requested can be collected by the partner, Upgrade. These do not come from Steady. The usr has been notified. 

  • Initial Complaint

    Date:07/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steady app has closed its site until further notice before paying me for the boosters ive completed, they owe me $100 and have not been responding to submitted email tickets. The boosters I completed involved me giving all of my personal information so i am very upset to have not been paid yet after so many months

    Business Response

    Date: 07/01/2024

    We have reached out and requested more information from this user. 

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did and completed a booster in November 2023 for free cash shower completed and never paid for it. Now when you log in it says they are taking a break where I cant see anything and conveniently my account was unlinked Im owed $25.00 from this company and we are past 90 days

    Business Response

    Date: 01/25/2024

    This user's rewards have been escalated and paid out on 01/25/2024.

  • Initial Complaint

    Date:12/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the upgrade checking booster and the were supposed to pay me $25 for that, and I completed the ************* booster and they refuse to pay me for that $15 as well.

    Business Response

    Date: 12/26/2023

    This user's Upgrade reward was issued to a linked Varo account back in May of 2023. 

    ************* paid in November of 2023 to a linked Varo account 

    Attached are the confirmations 

    Customer Answer

    Date: 12/26/2023

     
    Complaint: 21055026

    I am rejecting this response because:
    There a no transactions on bank statements from steady app in May, and the 2 transaction as from steady app in November are for Fennel, and Freecash.com booster that I had to complain to the BBB in order to get paid. I have not been paid for survey junky or upgrade. As A matter of fact, the upgrade booster still shows available for me to do on the app even though it has been completed long ago. Please see attached bank statements and you will see. The only transactions from the steady platform are the two that I had to complain to the better business bureau about. Thank you.
    Sincerely,

    ***************************

    Business Response

    Date: 12/26/2023

    Please contact your financial institution for more details as we did not receive a payment reversal for these boosters. They have been submitted successfully on our end. We have attached the confirmation as a reference. 

    Customer Answer

    Date: 12/26/2023

     
    Complaint: 21055026

    I am rejecting this response because:
    I have provided bank statements for *** ans Nov as proof that I was not paid.
    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed a booster that claims to pay 25 dollars after 90 days and it has been past 90 days dated October 16th 2023 and still haven't been compensated

    Business Response

    Date: 12/26/2023

    This user's rewards have been escalated and paid out on 12/26/2023.

  • Initial Complaint

    Date:11/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** had this issue with them before , but after the first time I thought this situation would be resolved a lot sooner. Long story short , theyre not keeping their policy promise . Ive completed all the necessary steps to receive my payment and Ive yet to receive it. Its been well over 2 months , *** reached out to them concerning this situation and Ive yet to hear back from them and that was nearly a month ago! All I want is to receive my payment that their own policy says it will pay irs customers.

    Business Response

    Date: 11/21/2023

    We see your email and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

    Customer Answer

    Date: 11/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2023 I completed the freecash booster for a payout of $25. Steady states up to 90 days for completed booster to be paid out. I've sent 4 emails since October 30th, 2023 with no response other than the automated "we got your email". It seems that Steady has been having this same complaint consistently over the past several months and will not respond until the complaint is placed through several other means regardless of how many emails are sent to them.

    Business Response

    Date: 11/20/2023

    We see your emails and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to the steady app to make extra money as a single Mom. At first the app was great and it kept the promises that it made when I completed a task or survey Id be rewarded. Then the rewards stopped coming and all of a sudden my page disappeared and I couldnt collect the rewards I was owed. So after 6 months I decided to try the app again. Recently I have complete steady Drive for $5 no reward has come, ****** for $20 and no reward, **** $5 and no reward, upside $20 and no reward. I have emailed the company and after many emails Im told to send proof I send proof and nothing.. so I continue to message and Ill get another email saying to send proof as I have already many times and those messages get ignored. Im getting very annoyed that my time doesnt mean anything clearly bc I have spent time completing task and no rewards at all have come now.

    Business Response

    Date: 11/20/2023

    We see your emails and will have someone from Member Loyalty reach out and assist. You will receive your rewards within the timeframe listed right there in the Steady platform, but we are more than happy to contact our partners, check on the status of your rewards, and follow up via email. We are here to help.

    Customer Answer

    Date: 11/24/2023

     
    Complaint: 20836268

    I am rejecting this response because: I do partially accept what youre saying but I have sent so many emails its slightly ridiculous. All of the time frames like for ****** or some yall dont even have listed anymore have been up and I dont even remember how long ago I did the task. All of them I have sent proof for but like ************** dont have the welcoming email anymore bc its been so long. So Im asking that you take my request seriously bc its unfair to offer rewards you never give.  Also, I have yet to hear from anyone days after this was sent .

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Downloaded the app looked through all the offers and chose the varo offer signed up and completed the offer and Did all required steps to the offer the offer was pending for a bit of time but moved to completed I waited a fair amount of time for the reward to be credited to me and after sometime I made the choice to email support and ask how long till I receive my reward and I was emailed back it will be credited in the next 5-7 days it's now at day 13 with nothing I have enclosed a screenshot of the email received and a screenshot of the offer I'm referring to

    Business Response

    Date: 11/07/2023

    This user's rewards have been escalated and paid out. Please see the attached document as a reference. 

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the Steady app and their promo code to sign up with Upside. Steady promised a $5 boost for signing up with Upside via their app, then using Upside. Steady (via ****************) is refusing to pay the $5 boost due to me. I have emailed both Steady and Upside numerous times about this matter. **************** from Upside most recently advised me that they had been in touch with Steady, and that if I submitted screenshots of my three successful transactions with Upside, they would pay my $5 boost. I submitted these three email confirmations as well as the email from ******************************* from Steady app wrote back and completely ignored this communication that I received from Upside, and still refuses to send my $5. My account profile with Upside even shows the Steady promo code, which Steady conveniently ignores. I had difficulty receiving another boost from Steady previously. Unfortunately, I had already signed up with Upside. I see that Steady has had a number of complaints on file with the BBB, all similar to mine. *** learned my ******* and will do no more business with Steady EVER again, but I expect to receive the payment they promised for using an affiliated business. My husband and I are both on Social Security, and both of us had costly surgeries this year. $5 means a lot more to us than a coffee at ********** I would greatly appreciate any assistance you can offer me. Its a shame there are so many crooks taking advantage of people who can least afford it. I do feel Upside has tried to help, but Im not sure. I do know that ** getting the run around from Steady. *************************

    Business Response

    Date: 09/29/2023

    This user's rewards have been escalated and paid out.

    Customer Answer

    Date: 09/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the $5 due to me.

    It is absurd that so much time (and therefore money) were spent by both Steady app and Upside to resolve this matter over $5. I had more than ample proof that I used the Steady app to start my Upside account. My Upside profile even contains the promo code provided by the Steady app. After having to fight tooth and nail to receive both of my modest payments from Steady, I will never use this app again. 

    Sincerely,

    *************************

Steady App is NOT a BBB Accredited Business.

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