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Business Profile

Live Streaming

NFHS Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 119 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what this company is. I have a charge on my credit card from them and ca t get in touch with them.

    Business Response

    Date: 11/04/2024

    Hi *******, 

    Thank you for bringing this to our attention. Im sorry for any confusion or frustration caused by the charge on your credit card. We understand how concerning it can be to see an unexpected charge, and we want to make this right for you.

    After looking into your account, I see that weve already cancelled your subscription and processed a refund for the most recent charge. To further resolve the situation, were also issuing an additional refund for the unused months, as we see you havent had a chance to use our service in some time.

    We appreciate your patience and understanding, and were committed to ensuring you feel fully supported. If you have any further questions or need assistance with anything else, please dont hesitate to reach out. Were here to help.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:10/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company promised video service for high school football game and reneged. After event started, erased that it was available. Missed an important part of our child's career.

    Business Response

    Date: 10/21/2024

    Hi ******, 

    Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the frustration you experienced and missing such an important event in your child's career.

    Unfortunately, I was unable to locate an account or support ticket with the information provided. However, wed be happy to investigate this matter further to better understand what happened and assist in any way we can. Please feel free to contact our support team at ***************************************** and well be glad to review your specific situation and work towards a resolution.

    Were committed to ensuring you have a positive experience moving forward, and were here to help.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:09/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am so frustrated with the service. They will not talk to anyone, and I have a tough times manuvering through and how to get to watch a game. They gladly took my money. There is issues that I have typed school names repeatedly, and every time I go to search I type it again. Why can it not load when you start to type.

    Business Response

    Date: 10/03/2024

    Hi *****, 

    Thank you for sharing your feedback, and I'm sorry to hear about the difficulties you faced while trying to navigate our platform. We understand how frustrating it can be when the service doesnt work as expected, especially when you're trying to follow so many of your grandkids' games.

    Our team strives to ensure that accessing and enjoying the events is as seamless as possible, and were always looking for ways to improve. We appreciate your patience as we work to make our platform more user-friendly, including search functionality improvements.

    Its great to hear that our support team has been in touch, and if you experience any further issues or need additional assistance, were here for you.

    Thank you again for your understanding and for being a valued part of the NFHS Network community!

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unable to travel to my sons high school football game and saw many advertisements to watch online via NFHS Network. I was reluctant to subscribe to their network as I thought it may be a scam but I went ahead and did it. There have been two scheduled games since I signed up and neither of them were streamed. The screen was black and It kept telling me there was an error. I am very unhappy and the customer service is not helpful. I have since canceled my "subscription". Consumer beware.

    Business Response

    Date: 09/30/2024

    Hi *******, 

    We understand how disappointing it can be to miss your son's games after subscribing to the NFHS Network, and we appreciate you sharing your experience.

    After reviewing your support ticket, I see that there were issues with streaming the specific games you were looking forward to. We regret that those games were not available, and we have processed your refund as you requested.

    We will be reaching out to the school to discuss the streaming challenges and explore potential solutions for future broadcasts. Your feedback is valuable to us and plays a key role in improving our service.

    If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding as we work to enhance the overall experience for our users.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager

    Customer Answer

    Date: 10/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this service on 9/4/24 and paid for the year. I have been unable to watch any games due to the service stating they are having technical difficulties. I have attempted to request a refund via email, chat and by leaving a voice mail message and have been unsuccessful.

    Business Response

    Date: 09/30/2024

    Hello ******, 

    We understand how frustrating it must be to miss the games you signed up to watch, and we sincerely apologize for the inconvenience. After reviewing your previous support tickets, it seems weve been working to gather some additional details to help locate your subscription and assist with your refund request.

    Weve also escalated the issue to the school to help resolve the camera problems that may have caused the technical difficulties. If you can provide the needed subscription details via your support ticket, well be happy to assist further.

    We appreciate your patience and want you to know that were continuously working to improve the overall experience for all our fans.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager 

  • Initial Complaint

    Date:09/21/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/5/24 paif for one year streaming of high school football. The company nfhs network is not providing live streaming. There have been several complaints I'm sure. I paid this amount for nothing and I believe I am notifying you within allotted time for a refund.Thank Y9u **** *****

    Business Response

    Date: 09/30/2024

    Thank you, ****, for bringing this to our attention. We understand how frustrating it can be when streaming services dont work as expected, and we apologize for the inconvenience. After reviewing your account, I can confirm that your refund has been processed.

    Well be following up through your original support ticket to gather more details about the schools and events you were trying to watch. This will allow us to work directly with the schools to address any streaming issues and improve the overall experience.

    If you have any further questions or concerns, please feel free to reach out. We appreciate your patience as we work on resolving this matter.

    Customer Answer

    Date: 10/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a yearly subscription to be able to watch high school sports. Since my purchase in September 2024, I have not been able to get any telecast to play. They always have technical difficulties, it will stay on that until they take the game off the schedule line it was not a scheduled game. The only way to contact them is an email, that they dont respond to at all or they respond the day after the telecast, stating they were having technical difficulties. I want a refund for the subscription that I paid for and for others to know what a scam they are. Thank You ***** *******

    Business Response

    Date: 09/30/2024

    Hi *****,

    Thank you for sharing your experience. We understand how frustrating it can be when the service doesnt meet expectations, especially when youre trying to watch important games.

    I've reviewed your support tickets with our team and the issues youve reported. Were actively working with the school to resolve the camera and streaming problems youve encountered. Our team is committed to improving the overall experience and ensuring these types of disruptions are minimized in the future.

    If you have any other questions or need further assistance, please dont hesitate to reach out. Were here to help and appreciate your patience as we work on resolving this.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager

  • Initial Complaint

    Date:09/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently noticed I had been charged since march for a subscription that I thought was canceled. I reached out to customer service and they showed no remorse that *** paid 100+ dollars without any notice of renewal. This company is stealing money and know exactly how to do it.

    Business Response

    Date: 10/15/2024

    Hi *******, 

    Thank you for bringing this to our attention, and Im truly sorry for any inconvenience this may have caused. We understand how important it is to have a smooth experience with your subscription, and Ill be personally following up to make sure everything is set right for you.

    We appreciate your patience and look forward to resolving this for you. If you have any further questions or concerns, please dont hesitate to reach out were here to help.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not able to watch any event (not even one) and want a refund.

    Business Response

    Date: 09/06/2024

    Hi *****, 

    Thank you for reaching out, and were sorry to hear about your experience.I understand how frustrating it must have been not to be able to watch the events as expected.
    Ive reviewed your account and can confirm that your subscription has been canceled, and the refund for your annual subscription has been processed. Please allow 5-8 business days for the refund to go back to your account. If you have any further questions or concerns, please feel free to contact our customer support team, and well be happy to assist.

    We appreciate your feedback and are committed to continually improving the experience for all of our users.

    Best, 
    **** P 

    Customer Answer

    Date: 09/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello, A refund was processed by NFHS network so you can cancel my complaint

    Sincerely,

    *****************

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried unsubscribing from NFHS emails for at least two years, but am never unsubscribed.

    Business Response

    Date: 08/27/2024

    Hi Kent, 

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience youve experienced. I have reviewed your account and confirmed that your request to unsubscribe from our emails has been processed. Your feedback is valuable to us, and we are committed to ensuring that similar issues do not occur in the future. If you have any further concerns or questions, please feel free to reach out to our customer support team.

    We appreciate your patience and understanding.

    Kind Regards, 
    **********
    Voice of the Customer Program Manager

    Customer Answer

    Date: 08/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

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