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Business Profile

Live Streaming

NFHS Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Reviews

Customer Review Ratings

1.04

Average of 121 Customer Reviews

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Review Details

  • Dominique P

    Date: 10/02/2024

    Dominique P

    Date: 10/02/2024

    Total scam service, I want a *********** is showing however there is no sound, countless emails sent and call attempts made to this company. No answer, no avail. The ads play loud and clear but the service consumers pay for is unable to be rendered. Frustrating I want a refund.

    NFHS Network

    Date: 10/03/2024

    Hi *********, 

    Thank you for sharing your feedback. We understand how important it is to have a seamless viewing experience, and we're here to help look into the sound issue you encountered.

    I wasn't able to locate any support tickets under the email provided, so it's possible something went wrong with the initial communication. Please reach out to us directly at **************************************************************** so we can address the sound issue and explore any next steps, including refund options if necessary.

    We appreciate your patience and look forward to assisting you!

    Best, 

  • Michelle C

    Date: 10/01/2024

    Michelle C

    Date: 10/01/2024

    To say I was excited about this service is an understatement, I was thrilled to watch my kids perform something they love when I am unable to attend in person. Yet, to sit and wait patiently for the event to start only to be presented with a "sorry, the services are not available" message, is not the output I desired. Every time I send a ticket, I get the same system message reply of "we are working the issue". There is NO customer support number and most likely that is because they do not want to hear how bad their services are. Easier to directly send an email message to the trash then to re-route a phone to a non-existent help ********* money back would be a plus but I would rather be able to watch my children play and a company actually provide the service they offer!Would leave zero stars if that were an option!

    NFHS Network

    Date: 10/03/2024

    Hello ********, 

    Thank you for sharing your experience with us. We know how important it is to be able to watch your children perform, and were committed to ensuring you have a better experience moving forward.

    I've escalated the streaming issue to our ************************** who will be working closely with the school to resolve the problem and were doing everything we can to resolve it as quickly as possible.

    While we work on this, our team will also be following up on your support tickets to discuss options regarding your subscription as we continue to improve the service. We greatly appreciate your patience and understanding, and were here to help ensure you wont miss those important moments.

    Best, 

  • Jennifer F

    Date: 09/14/2024

    Jennifer F

    Date: 09/14/2024

    Tracking so bad. The party is in the end zones, not the sidelines. Scoreboard not updating as the game goes on. No clock running. No one is monitoring the stream. Worthless service. **** should not be providing livestream services.

    NFHS Network

    Date: 10/01/2024

    Thank you for sharing your feedback. We understand how important accurate tracking and timely updates are during live events, and we apologize for any frustration youve experienced.We want to assure you that we are constantly working to enhance our streaming services and address any issues that arise. Your input is invaluable in helping us identify areas for improvement, and we appreciate you taking the time to share your feedback. If you have any further concerns, please feel free to reach out to our support team - we're happy to help!

  • Mary T

    Date: 09/13/2024

    Horrible service! I want to cancel my subscription and cannot get a person to talk. Only messages. Would give NO stars but not an option.

  • Julie J

    Date: 09/10/2024

    I canceled my subscription and have been billed $11.99 and debit out of my account for 11 months after I cancelled and did not use the service. I have emailed and called **************** and left message no call back or email. Think twice before signing up. I didn't want to leave the one star.

  • Richard D

    Date: 09/06/2024

    Richard D

    Date: 09/06/2024

    I would give them a zero if it was allowed. Terrible service. A complete waste of money. If they didn't pay the school some money, I would cancel. The ** they use is incredibly stupid!

    NFHS Network

    Date: 10/01/2024

    Thank you for sharing your feedback. Were committed to providing the best experience possible and appreciate your input, as it helps us improve the NFHS Network.Were continuously working to enhance the overall experience for our fans, and your comments are valuable in that process. If you have any further concerns or need assistance, please dont hesitate to reach out to our support teamwere here to help.

  • Ella Q

    Date: 09/03/2024

    Ella Q

    Date: 09/03/2024

    If I could give zero stars I would. I like to use it when I cant make my sons games and can never watch him. We need a new platform that is reliable. They say they have already invested too much money into it so we cant have one. Welll subscribers have spent too much money to not watch their kids play. And they want to fine people for live streaming. Seems like a scammer business to me.

    NFHS Network

    Date: 09/05/2024

    Hi ****, 
    Thank you for sharing your concerns, and were sorry to hear about the difficulties youve had. We know how important it is to be able to watch your sons games, and we understand your frustration when the service doesnt work as expected.
    Please know that we are actively working on improvements to enhance the reliability of our platform, and your feedback is valuable in helping us make those changes. Wed love the chance to look into the specific issues youve encountered, and our customer support team is here to assist in any way we can.

  • Kyle C

    Date: 09/03/2024

    Kyle C

    Date: 09/03/2024

    Paid for whole year. The varsity football from one school was the only reason i signed up. The games disappeared from all upcoming playlists after trying (and failing) to watch one game. Save your money!!

    NFHS Network

    Date: 09/05/2024

    Thanks for sharing your feedback, and were sorry to hear about the difficulties youve experienced. We understand how important it is to be able to watch your teams games, and its disappointing that youve had trouble accessing them.
    Wed like to help resolve this for you. The games may have been temporarily removed due to scheduling or technical issues, and our support team can assist in getting things back on track. Please dont hesitate to reach out, and well do everything we can to ensure you have access to future games.
    We appreciate your understanding and hope we can help improve your experience with NFHS Network.

  • Kelly F

    Date: 08/29/2024

    Kelly F

    Date: 08/29/2024

    We pay for a service to watch our children play if we cannot be at the games. It never works, I have not been able to watch a single game on their network yet this year.

    NFHS Network

    Date: 09/04/2024

    Hi *****, Thank you for reaching out, and we apologize for the issues youve encountered while trying to stream your favorite teams.Ive reviewed your support tickets regarding the games youve been trying to watch. While we work to improve the live streaming experience, you might find the on-demand videos of this seasons games helpful, along with upcoming scheduled games. Please feel free to explore these options, and our customer support team is here to assist with any questions.We appreciate your understanding and are committed to enhancing the overall streaming experience.

  • Q B C

    Date: 08/25/2024

    Q B C

    Date: 08/25/2024

    I experienced the same problem others have when cancelling a monthly **** account; There was no record of my cancellation. After watching just one game of my local high school in the state basketball playoffs, I immediately cancelled the service knowing I would no longer view games on the **** **************** lost.) I noticed today a charge on my credit card statement for $11.99. Upon further investigation, I discovered the same charge for the past 17 months. I fell slightly ashamed of myself for not routinely checking my credit card statements but there are many charges that hit my credit card and the $11.99 charge was slightly under my radar of vigilance for larger charges. Perhaps there was a glitch that prevented me from receiving an email record of the cancellation? I will pursue getting a refund from **** but from what I have read form others on this site that may only be up to 4 months of the service I paid for (if I am fortunate.) I will follow -up on this post after I find out more from ****, but I would caution anyone who cancels a subscription to follow-up to assure you receive a cancellation confirmation and that you are no longer billed for service afterward.

    NFHS Network

    Date: 08/28/2024

    Thank you for sharing your experience, and we sincerely apologize for the inconvenience youve encountered. We understand how important it was for you to catch your local high schools playoff game, and were sorry to hear about the unexpected charges that followed. I've located your support ticket with our team, reviewed your account and hope that we've taken the necessary steps to address your concerns.

    We're committed to continuously improving our systems to ensure that cancellations are processed smoothly and efficiently. If you have any further questions or need additional assistance, our customer support team is here to help. 

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