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Business Profile

Loans

Simple Fast Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a loan from Simple Fast Loans I contacted ***** and had to place the loan on hold. When I was able to start paying the loan I did. I inform them I could pay $300 every other week. I made six payments of $300, the six payment was the last and final payment. On August 12, 2022 the date of the last payment, after the payment was made I received an email from a collection agency stating I owe Simple Fast Loans $1486.80. I called the collection agency and they stated they received the invoice @ 08:30 am the morning of August 12, 2022. Simple Fast received their final payment 8 hours prior to selling my account to an agency. I called Simple Fast Loans to resolve this issue because it is against the law to sell an account that is being payed or payed in full. I was placed on hold and told that all managers were in a meeting and would have to call me back. It is 24 hours later and no call. This is serious and needs to be handle I have a collection agency contacting me about a bill that was paid in full and was not delinquent when sold.

  • Initial Complaint

    Date:07/27/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off loan now they coming back saying I owe $77.62. They did this days after loan paid off.

    Customer Answer

    Date: 08/01/2022

    We reached terms to settle this account. I still didnt think I owed anymore but paid and extre $54 to get rid of them.

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried several times to use the website provided and it said my account ***** was invalid after 2 days I finally got thur to the company number on the invoice and was told I would have to email my letter to a ********************* I sent him a picture of my letter that said I could settle my loan for 50% off and he told me it was void this company gives you the run around on there website I tried their link and it kept saying my account number was wrong and I didnt even enter it in it was was auto filled by them I checked it and the number was right all I want is for the company to honor me paying off the loan.at 50% off at the amount I owed when I was try to settle the debt

  • Initial Complaint

    Date:07/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020 i was considering a payday loan with Simple Fast loans. I never completed or accepted funds . They have been attempting to collect and cannot provide any signed documents. I have been called twice by a collection agency and i have requested documentation about this in 3/2022 and now again 7/2022 when the calls to attempt to collect. They document my reply and then call back 6 months later. I called Simple Fast Loans and they stayed i had No Loan with them and it must be fraud. The company calling me is D2. Thank you Thank you

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