Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me saying I owe 984. I thought it was for cash 2 go because I told them I don't know a simple loans. I was 1 week late with cash 2 go when I went in to pay them they said no wasn't them. When I ask them cash 2 go they said yes. Got my credit card number street address had me sit up payments for when I get my check. I will save the money to get an attorney to look into this. I'm not paying these people anything. My medical office has been hacked twice!! People getting my information. Please look into this company.

  Business Response

  Date: 09/01/2023

  To whom it may concern,
  

  Simple Fast Loans, ***************** is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties.  If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. In addition, based on an initial review of this matter, we cannot locate any Simple Fast Loans customer matching the consumers personally identifying information.  
  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, or any affiliate of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Sincerely,

  Simple Fast Loans
  

• Initial Complaint

  Date:08/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is portraying themselves as a loan company.. when in fact they are only a loan search company. This is false advertising!!

  Business Response

  Date: 08/31/2023

  To whom it may concern:
  
              Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  ******************** submission to your organization does not give complete context for her specific complaint. Please allow the Company to respond under the theory that ****************** visited our website, www.simplefastloans.com.  Simple Fast Loans is a loan servicer for loans provided by CC Connect, a ******** of ********************** (CCBank). Please note that CCBank is a **** state-chartered bank with the **** as its primary federal banking regulator.  Consequently, CCBank is governed by both federal banking laws and the laws of the *************.  *********** is an authorized servicer for CCBanks CC Connect Loans.
  
  Privacy regulations prohibit the Company from disclosing confidential consumer information to third parties without a specific, written authorization. If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. It is the Companys usual practice to reach out to the consumer at issue to resolve BBB concerns.  If ***************** is a customer, this matter will be forwarded to the appropriate Company representative for review and resolution in accordance with CC Connects policies,guidelines, or instructions.
  
              Regarding ******************** complaint that the Company is portraying itself as a loan company..when in fact they are only a loan search company.,the Company directs the attention of the BBB to the website landing page for www.simplefastloans.com.  The bottom of the landing page contains state-specific language concerning the Companys function as a loan servicer (attached hereto for your reference). For ******************, who provided an ******* address on her complaint form, the following is applicable:
  
  Residents in ******,*******, ********, *******, **********, ****************, ******, ********,*********, ********, *********, *******, ****, ********, *********, Washington,*******: Loans provided by CC Connect, a ******** of **********************, a **** *************** located in *****, ****, Member ****. Loans funded by CC Connect will be serviced by Simple Fast Loans. CC Connect maintains the critical control of the Simple Fast Loans loan origination, underwriting approvals, regulatory, and compliance oversight management. Simple Fast Loans is an authorized servicer of CC Connect. This means you will maintain your CC Connect loan account through **********************.
  
  ******************** complaint concludes with an allegation that the Company engages in false advertising. *********** respectfully disagrees with ******************** assertion.  Our website landing page contains information on the Companys role in servicing consumer loan accounts and lists the financial institutions whose loans we service, and further, the information is displayed in such a way that it does not require a click-through for access by consumers.
  
  Thank you for your assistance in bringing this matter to our attention. *********** invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Simple Fast Loans

• Initial Complaint

  Date:08/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer: ************************* Origination Date: 2/27/2023 Payoff Amount: $2106.57 Total Paid So Far: $1588.98 SL-CACC2030-******-5368-00 I took a loan in February 2023 of $2000.00 and I have paid a total of $1588.94 so far. I have realized none of these payments goes toward the principal and is considered only interest. As a responsible borrower, I always strive to fulfill my financial obligations. However, I believe that understanding the terms of a loan is crucial in maintaining a transparent and fair relationship between the creditor and borrower.

  Business Response

  Date: 08/22/2023

  Dear ****************,

  Our customer service team has reached out to you via phone. Please call us back at ************ so we can help resolve your situation.

  Sincerely,

  Simple Fast Loans, Inc.
  

   

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20455557
  
  I am rejecting this response because:

  I am writing to address the matter of my outstanding debt. I have been experiencing financial hardship, and I am seeking your cooperation in finding a mutually agreeable solution to resolve this situation.
  

  As you may be aware, I have been struggling with my finances due to the interest Simple Fast Loans is charging (Well over APR 200% in interest).

  These challenges have made it increasingly difficult for me to meet my financial obligations, including the repayment of my debt to your company.

  I understand that Simple Fast Loans has policies and procedures in place for debt resolution. However, despite my previous attempts to reach out to your organization for assistance, it seems that we have been unable to find a suitable solution.
  
  I kindly request that we revisit the possibility of working together to find a resolution that benefits both parties. I believe that by working together, we can find a solution that allows me to make reasonable payments while satisfying my debt to your company. This, in turn, would allow me to regain my financial stability and, ultimately, fulfill my responsibilities. I appreciate your attention to this matter and your understanding of my circumstances. I am hopeful that, together, we can find a solution that is fair and equitable for both parties.

  Your assistance in resolving this matter is greatly appreciated, and I look forward to your response.

  Thank you for your time and consideration.
  
  Sincerely,
  *************************

  Business Response

  Date: 08/28/2023

  To whom it may concern:

  
  Simple Fast Loans  (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  Please note that **************** originated his loan through CC Connect, a ******** of ********************** (CCBank), the lender with respect to his loan obligations.  Please note that CCBank is a **** state-chartered bank with the **** as its primary federal banking regulator.  Consequently, CCBank is governed by both federal banking laws and the laws of the *************.  *********** is an authorized servicer for CCBanks CC Connect Loans.
  
  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information third-parties without a specific, written authorization.  In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  

  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  Accordingly, to the extent **************** is a customer, this matter will be forwarded to the appropriate Company representative for review and resolution in accordance with CC Connects policies, guidelines, or instructions. 
  

  Thank you for your assistance in bringing this matter to our attention. *********** invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Sincerely,
  Simple Fast Loans
  

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/25/2022 I accepted a loan of $800 from Simple Fast Loans. I agreed to make 10 monthly payments in the amount of $171.03, an initial payment of $200.36, and one final payment of $170.96 to be paid in full by 08/2023. I've been pretty much consistant with my payments. Paying on time except for two incidents when because of my banks policy of paying even if there is insufficient funds, allowing 24 hours to deposit the funds or decline the request. Those situations were quickly resolved and late fees were never attached to my account. In april I signed with a credit consolidation *** to better handle all the bills I accumulated, including SFL P)ayments. Unfortunately the amount to be paid the agreement accepted and confirmed by both was much less than I suggested, and extending my relationship with SFL far beyond the 5 months I would have to pay otherwise. However as it stands, today 08/03/2023 their records indicate that I now owe them $964.41. above what I've already paid. I am not a math genius but that amounts to much more than the $2081.62. Even if late fees were to be included, What this adds up to is robbery. I do not comprehend their calculation. I do not believe that I owe this and Simple fast Loans is an extortion co. Definetly not a reputable loan business.

  Business Response

  Date: 08/10/2023

  To whom it may concern:
  
  Our customer service team have been in communication with **************** and we reached a resolution that will best meet his financial needs.
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Sincerely,

  Simple Fast Loans, Inc.
  

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I against better judgment in 2020 applied for a loan or rather I guess this is a line of credit. It is now 2023 I have literally been paying this company anywhere from $89 to $132 or more dollars a month. I have been in contact with them numerous times in the past to try to make an arrangement because I am now on disability and very ill and I have dealt with their supervisor or at least he says he's a supervisor with little to no resolution at all. I absolutely cannot continue paying loan shark interest on what was originally $400 and yes it put me in a bind so bad I would have to draw from the credit line again just to make it to make it to the next month and they know people have to do this. I have never felt so taken advantage of in my life I have paid and paid in an honest world a business would say this has long been paid off but not this company. I've literally sold my soul to the devil for $400 and I can tell you it will never happen again. I'm hoping someone at this company will be honest enough to say okay this woman has more than paid for this loan and I have when you've got payments coming in at $89 all the way to $132 or more a month since 2020 yes I would definitely say it's more than paid and out of all this time they helped with one deferment and it wasn't even a deferment all it did was less than the payment down to a ballpark figure of $89 that is the only flexibility that this company offers. But they'll send you text messages and say if your payment is late call us we can help but when you call them there is no help. I have done everything I can to make sure that they get paid every month even if the payment is late they still get paid. I recently made a payment of $132 and I look at my account and my next payment is $125. Taking advantage of a customer much? Absolutely especially one that is now on a fixed income and suffering with health greatly. How would they feel if it was their loved one going through what I'm going through? The same as I do

  Business Response

  Date: 06/26/2023

  To whom it may concern,
  Simple Fast Loans, **** (the "Company") has received a complaint from your office regarding the matter mentioned above. We have attempted to contact the customer multiple times using the phone number and email address on record to resolve this issue, but unfortunately, our efforts have been unsuccessful. Consequently, we have proceeded to close the account. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
  We appreciate your assistance in bringing this matter to our attention. The Company places great emphasis on maintaining consumer relations and considers customer satisfaction to be of utmost importance.
  Sincerely,

  Simple Fast Loans, ****

  
  

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2023, someone took out a loan in my name and used my SS# that was on the dark web from a data breach at a medical facility. The business gave a loan to someone who did not have access to my ID only my SS#. Although an ID was given, it was not mine. I am now trying to clean up this mess but can not get anyone to let me speak to a live person. The only reason I knew about this loan is because I received a call that I had missed a payment on the loan.

  Business Response

  Date: 06/26/2023

  To whom it may concern:
  

  
  Our fraud team is in communication with the customer and is working to take appropriate remedial action. Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Sincerely,

  Simple Fast Loans.
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to have payment dates changed from the 3rd of the month to the 19th. They said no problem. No charges to do it. I made ALL payments. Now they say i owe ****** as of 06/03. That payment it climbing. I called them this morning and was told there was a late charge for each payment.

  Business Response

  Date: 06/07/2023

  Dear **************,
  

  We sincerely apologize for the miscommunication with one of our representatives regarding your account. Due to this misunderstanding, we have proceeded to close your account as you have fulfilled all the agreed-upon payments stated in your contract. Rest assured, a receipt has been sent to you via email for your reference.
  

  If you have any further inquiries or concerns, please do not hesitate to contact our customer service team. Once again, we apologize for any inconvenience caused and appreciate your understanding.

  Sincerely,

  Simple Fast Loans, Inc.
  

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RECIEVED EMAILS FROM THIS COMPANY STATING I WAS LATE ON MY PAYMENT. I CALLED AND SPOKE TO SOMEONE WHO STATED THERE WAS A LOAN IN MY NAME FROM MARCH OF 2023 for **** dollars. I never received this money. I asked her where was the money supposedly deposited and she asked for my bank info, I said no and which **** did she have in her computer. She answered ******** I told her that was not right because this is not my bank. I researched and found that these banks do no even exist in MS. I have taken the steps for this situation to be investigated. Something is not right at all. They have my info such as social security number, address etc. please look into this situation.

  Business Response

  Date: 06/06/2023

  To whom it may concern:
  

  Our fraud team is in communication with Ms. **** and is working to take appropriate remedial action.
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan SL-CACC2030-******-1905-00 I took out a loan for $800 and have already paid $656. I have recently been covid impacted and lost my job. I am nearly homeless and have no more money. I'm considering filing bankruptcy. I don't want not at least payback the principal. I'm requesting an offer of $343 to close the account. That would equal $1000. I only have $500 to my name and willing to give $343 to close the account.

• Initial Complaint

  Date:12/05/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter stating I was pre qualified for a loan and proceeded to apply. After obtaining ALL my personal sensitive information, they declined the loan and said they could not verify my bank info (bullshit) and couldn't find a lender. This is a phishing scam! Does not seem at all legit or professional. Another business run by shady morally deprived scumbags.