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Business Profile

New Auto Parts

Rareelectrical.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Je K.

    Date: 02/08/2023

    Rareelectrical makes junk and scammed me out of my money DO NOT DO BUSINESS HERE!!!!
     

     

  • Melinda B.

    Date: 01/13/2023

    Ordered a starter for a big rig. Didnt install it because it had the wrong tooth count. They are refusing to refund the full amount.

  • Tony L.

    Date: 09/28/2022

    Tony L.

    Date: 09/28/2022

    THIRD time this has happened, I am done with them! I ordered Tuesday 9/27 at 7:00AM, order ******* got notification that it was shipping at 10:00AM. Their site says shipping **** Ground, 2nd day, next day. I paid $94.00 for *** Next Day Air. They set back a message after assuring me it would go *** saying they shipped Fed Ex. SO delivery went from a paid for by 10:30 AM delivery to end of day by 4:30 PM. Today I see it was just picked up on the 28th. They take NO telephone calls, on line only messages only. I expressed my unhappiness again at their blunder, their reply was OOPS, sorry, Fed EX did not stop yesterday, so it went out this AM. I replied What about the $94.00 I paid for overnight shipping that was to be delivered today? Their reply was So SO Sorry, but you should get it tomorrow. Total misadvertising and lack of accountability. Beware of buying here if you need it overnight or second day as it isnt happening. Also, parts are not quality, but are about worth what they charge. Again STAY AWAY!

    Rareelectrical.com

    Date: 10/13/2022

    Hello. Based on our records, you reached out to our office on 9/28/2022 to express that you paid for ***** next day delivery however you didn't receive your package on-time. Our warehouse had your package packed and ready however ***** failed to pick up our packages that day which caused your shipment to arrive later than expected. We apologize as we know that your expectations were not met. We have high expectations to ensure all our orders are shipped and delivered in a timely manner. We noticed that you reached back on to inquire about your cost of shipping refund. Our customer service team reached out to our ****************** and you were issued a refund in the amount of $92.41 back on 10/5/2022. We truly appreciate your patience as we know this was a frustrating experience. We hope to gain your business again in the future as we will work diligently to ensure packages are shipped out on-time.

    Tony L.

    Date: 10/13/2022

    Thank you. However you advertises *** next day which was selected and you shipped FED EX. Thank you for the response and refund but this should have been shipped as stated.

    Tony L.

    Date: 10/17/2022

    Thank you. However you advertises *** next day which was selected and you shipped FED EX. Thank you for the response and refund but this should have been shipped as stated.

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