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Business Profile

Online Retailer

King Crab ATL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order is below and I have yet to receive it, I've emailed them several times and messaged them on social media (Instagram) several times and they will not respond KING CRAB ATL From:******************************* To:************************ Wed, Jan 17 at 11:36 AM KING CRAB ATL ORDER #**** Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent.Estimated delivery Wednesday, Jan 24Thursday, Jan ********************** Visit our store Order summary Self Love EGGROLLS 1$40.00 Subtotal $40.00 Shipping $9.90 Taxes $0.00 Total $49.90 USD Customer information Shipping address ******************************* *********************************************************************************** Billing address ******************************* PO BOX ********************************************************** Shipping method Standard

  • Initial Complaint

    Date:02/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a product and never received it

  • Initial Complaint

    Date:02/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 7, **** I placed an order on their website online. my order total was $131.88. I have yet to get any information regarding this order. I have emailed multiple times I have called their business number listed on their website. I have text the number on their website per the websites request and I have yet to get a response from anybody, I would just like my money back at this point. My order number is #****.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with King Crab ATL on December 11, 2023. I was given an estimated delivery date of December 19 - December 20th. Today is January 9th and I still have not received my order. It was order number ****. I ordered the butter sauce and the seasoning. They even charged me for shipping. My total cost was $41.88. I looked on the website, and my order still hasn't shipped. I tried to email them, and got a message that my email was blocked. I their calling the number, and get a recording on an answering machine. I left a message after the general recording. When you call, the business automatically sends you a text. I responded to text asking about my order...no response. I sent a dm twice on instagram. They never read it. I went on Da Brats page and tagged them in a comment. Of the comments on their page are turned off. How convenient! I went to shopify twice and sent messages. I went to the company website and sent a message twice through the "contact us" link. Still nothing. I've ordered from this company several times before with no problems, but, it was all prior to covid. I just want my money back. They should not be able to take online orders at all! This company is just taking everyone's money, and not delivering anything. That should be against the law!

  • Initial Complaint

    Date:12/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is the same as most others I've seen posted regarding this business. I placed an order #**** on 11/9/2023 for King Crab ATL Butter Sauce 2. Confirmation gave an estimated delivery of Mon, Nov 20Tue, Nov 21. The order was never shipped, I still have not received it. I disputed with my bank, who completed an investigation and found evidence of fraud due to multiple similar complaints. My payment has been reversed by the bank so I have my money back. I wanted to support this business. However, with all the advertising on social media for their products, I am disheartened that they treat customers in this manner, what I consider to be by theft. They should no longer be allowed to solicit online purchases and Shopify should terminate their merchant site. I have also submitted a complaint to Shopify as well. This is a small amount, but it is the principle. I am open to receive a response from King Crab ATL.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a order of seafood on July 29 2023 via Instagram. I paid ****** with my **** debt card. August 7 th I was given a order number **** but never received my order. I wait 3 week on August 28th . I was given a tracking number **************** and never received my order. I Dm them many times, no answer for months. I dm 3 to 4 times a week but they said it was shipped. Till this day of December 7 2023 I still haven't gotten a refund in which I requested several times. And still nothing. I would like a full refund

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders with kingcrabatl in July. They took my money and I never received the products I ordered.

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 26th I ordered a buy one dozen get one dozen free crab egg rolls have not received any delivery or update I emailed and called the company multiple times with no response at all

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/7/ 23 I ordered buy one get one free case of crab egg rolls and I they were supposed to be delivered in 2 days but were not. I emailed several times and I have call and text the number on there Instagram page with no response. I tried to dispute it with my bank and they stayed they needed more time to deliver the product. It's been almost 4 month with no communication at all and no response to emails to my order number ****

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with King Crab ATL back on July 14, 2023 for one case of their self love egg rolls. The email provided a tentative shipping date for between Wednesday, July 26 - Monday, July 31. I received a shipping notification for a shipping label leaving me to believe my order would be shipping in the time frame provided. It is now November 18, 2023 and I still have no order and *** shows my shipment as canceled. *** reached out to the business via email and only heard back after I threatened to contact a lawyer at which point I was advised the rolls were on back order due to an issue with a lobster distributor. *** since emailed them again letting them know Ive been speaking with a lawyer to determine my options. That was October 23, which has been almost a month ago and still havent heard anything from them. I just want others to be aware and know to NEVER do business with this supplier.

King Crab ATL is NOT a BBB Accredited Business.

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