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Business Profile

Online Retailer

King Crab ATL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with King Crab ATL on August 17, 2023 for 12 bottles of butter sauce for a total of $192.60 (Order #****). The estimated delivery was Monday, August 28 - Thursday, August 31. To date, I still have not received my order, nor has the business responded to my emails or calls requesting either the product or a refund.

  • Initial Complaint

    Date:10/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a order for buy one get one free seafood eggrolls and a bottle of sauce on July 21, 2023 with confirmation order #**** in the amount of $50.99. I received shipment confirmation number via email, ****************************** by way of ***** The estimated delivery date was Aug 2 - Aug 7, 2023. After the 8/7, I started checking the status of shipment via tracking number and the items never shipped with no updates. I made countless attempts to contact King Crab ATL for updates with no response. I emailed on 8/31/23 and 9/10/23. I direct messaged the company on Instagram on 10/1/23. I also called and texted on 10/3, 10/14, 10/15, 10/18 and 10/27, all went unanswered. I seen posts on Instagram made by the company that they were backup on orders and was working on them at the beginning of October but I never received my items and no updates. I also see that my tracking number has since been deleted. I would like my full refund.

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order that totaled over $150.00 in September and still havent received that ordered which was supposed to be delivered by October 5th-6th. Ive tried calling their number, *** sent multiple emails, tagged them in a post because theyve turned off all their social media post and I still havent received a response.

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 28 2023 for a shipment of egg rolls for $49. I did attempt to reach out Aug *********************************************************************************************************************************************** September due to no update and now it is October 2023 and still no refund nor order fulfillment.

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this business on July 23rd with grantees shipping by August 8th and it is now October 9th 3 months later and I have yet to receive anything nor a refund. I believe this business is scamming people out of their money with online orders just to fund their store front business and they have intention of fulfilling these orders and they are currently still taking online orders and have several people that have filed complaints for orders they have been waiting on for months. I would just like a refund and for these people to not be able to scam anyone else online.

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August ******* I placed any order totaling $121.88 to date I have not received my order. I have reached out to the company twice via email, once with Sezzle and now here. I was guaranteed delivery within 7 days of placing my order. It is well over 30 days and no response or order fulfillment.

  • Initial Complaint

    Date:09/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 14, 2023 Order # **** Amount: $ ****** I never received my order .. they stopped responding to me. I even filled a complaint to *** and they said it's not their company, they never received the package to deliver.

  • Initial Complaint

    Date:09/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a case of self love seafood egg rolls from their website 3 weeks ago. I was provided a tentative delivery date. Once the date came and went with no shipment notification I reached out via email twice, with no response. I have commented on several of their Instagram posts inquiring about the status of my order. Still no reply. They either delete comments stating people havent received their orders or shut commenting off on the post entirely. They posted that they were backed up with online orders but continue to advertise the very egg rolls everyone is waiting for (some since the spring and before).

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered king **** legs on 7/17/2023 order No. **** Ordered at: 2023-07-17 11:55 AM (CDT) I haven't received the order.

  • Initial Complaint

    Date:08/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get in contact with someone about my order and I've commented on ********* post email etc and no response until another person commented on my comment asking if I received them. At this point it's been weeks that I've been waiting and now they printed a pre shipping label on Monday when that was my scheduled delivery date. And it's been just sitting there since I am not willing to take the chance of receiving spoiled seafood egg rolls. I've tried to reach out several times to make sure I am not overreacting but at this point I'm just trying to get my money back they can keep their food. This is very unprofessional in their part.

King Crab ATL is NOT a BBB Accredited Business.

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