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Business Profile

Online Retailer

King Crab ATL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders. One on January 9th and January 23rd. I received a text that the label was generated by **** and nothing else. I tried to contact them by phone, email, social media , and via linkin. No one has ever responded to me and I see that the Buisness is open. They took my money and sent no product.

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 10 or 11 I paid about $178 on food for pickup through their app. Upon arrival To the restaurant, I was told that the app that I order it from was not working therefore, my order was not received and the majority of the items on my order were not even available. The worker in the store stated she contacted the manager and *** the restaurant, I was told that the app that I order it from was not working therefore, my order was not received and the majority of the items on my order were not even available. The worker in the store stated she contacted the manager and I should have a refund for the order within an hour. So here I am today because I have not received a refund nor has the business responded back to the emails that I have sent requesting a refund.

  • Initial Complaint

    Date:02/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a bottle of sauce JANUARY 11,2023 (didnt receive) so I PLACED A SECOND ORDER ON FEBRUARY 5 ! here it is February 15 and I still havent received a TRACKING numberand they havent responded to my many emails, or text, I called and get voicemails!I PAID FOR RUSH DELIVERY AND I SUPPOSED TO HAVE GOTTEN IT ON 2/10

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 6 2023 I ordered seasoning from king crab atl that was over a month ago. I have emailed them , messaged on social media no response about my order. With all the complaints Im seeing about the company everyone needs a refund. I want my money back.

  • Initial Complaint

    Date:01/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to them by telephone by text message by email even by social media and they didnt respond for a month and then they finally sent me a pre-shipment label tracking number but they still never sent my four bottle of butter sauces according to the ************* postal services, and then they stop responding to me and they never refunded me either . I just want my sauces .

  • Initial Complaint

    Date:01/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2nd I placed order for 2 bottles of sauce. I paid $40.98. I have not received the merchandise. Ive emailed the company numerous times and received NO FEEDBACK. I also called to only receive a voice recording. This is poor business!

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the butter sauce on December 20 2022, today is the first week of January ,I sent the emails calls ,no response ,iwent to the website, they don't even have a check on order status ,The page says page not found ,I just want a full refund ***** and some answers .they were quick to take my money ,but nothing else ,is it a SCAM I DONT KNOW ,

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** I place an online order November 12, 2022 totaling ***** and STILL havent received my products. *** called, email, left voicemail and texted. NO RESPONSE. Ive ordered before, TWICE, and received those products. But I cant get a response or a refund for this order. I want my product or a refund. Its been a month and a half.

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2, 2022 I made an online order #***** in the amount of $57.97, however after multiple attempts to inquire about the estimated delivery or tracking number I have not been provided with a clear response. On one occasion I received a text saying " King Crab Atl Wednesday ****". I have since sent follow up text and still no response although I have been charged. I would greatly appreciate help of the BBB in finding out if or when my order was mailed out. If there is an issue with fulfilling orders the company should refrain from selling online .A frustrated customer in need of help.*****************

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for a bottle of sauce (order#*****). I have called the business and continually just get a answering machine. I have left numerous messages and text, still no contact. They could call and say out of stock or we dont carry this etc. All I get is SILENCE!!I am hoping that you can contact them on my behalf to find out what has happened to the order I placed the order on September 20, 2022 again order number is ***** and the amount was $23.99. if there is anything you can do to assist me in this situation, since I live in *********** would greatly appreciate it. Thank you for your time and effort.

King Crab ATL is NOT a BBB Accredited Business.

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