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Business Profile

Online Retailer

King Crab ATL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen an advertisement on Instagram on May18th that said we now ship to your door in 24 hours so buy yourself some self love egg rolls. I inquired through DM the price and process on how to order. They responded right away and sent me an invoice to my email. I never heard anything else from them. No tracking. No case of egg rolls. I kept trying to contact them to get a status update but they would either never read the message or answer emails. I am not the only customer with this issue of not receiving items that we purchased. I filled a claim through my bank and I have yet to still get anyone back because they are still investigating and are trying to contact the business. I am out of $123.00 and it's 2 and 1/2 months later from order and paid date. In the meantime they have been shut down and reopened, steady advertising sales of all kinds and expanding their business when they will not it right with all the customers they have wronged. I just want a refund so I can put this awful experience behind me. Every time you comment on a post they will delete it if it paints them in a bad light. Such bad business practices and you wonder why people don't always want to support small business owners. It's because of business owners like this.

  • Initial Complaint

    Date:06/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a case of butter sauce 2 months ago, didn't receive no info on when the product will arrive, no email, nothing. I paid $100 Dollars and never received anything, I want my money back, I no longer want to patronize this business

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a case of seafood egg rolls and never received tracking information or the product. I have call text and message the business numerous times with no success.

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order totaling $123 on May, 18 2023. The order was supposed to be shipped overnight due to it being a frozen food product. As of today June, 8 I have not received my order or been able to communicate with the business via phone, emails, text, or social media. I was guaranteed my order would be received by Monday , May 22, 2023. I would like either my product or a full refund.

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for seafood eggrolls on 05/17/2023. The vendor sent me an invoice in the amount of $82.00 and I paid it on 05/18/2023. They finally sent me a tracking number on 05/22/2023 for what was advertised as OVERNIGHT delivery. The tracking didn't update for several days. Once it did the delivery date was 05/26/2023. When I received my order, it was not properly packaged and was spoiled. The vendor will not respond to any of my calls and messages. After weeks of no response, I call the GA ****************** Their findings caused them to close this business but I still have not received my money back. There were several people that placed an order and still have not received their orders. This is ridiculous and should not be allowed.

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** placed several orders with this company my most recent was February 2023. I placed a order for a bottle of their butter sauce. I received a email stating that my order was accepted and in processing. I have emailed, called, and tried to reach out on various social media platforms. ****** received a response I even tried to place another order through their social media site via direct message. Still no response this happened to me last year when I placed a order in August 2022 but didnt receive my product until November 2022. This is unacceptable as they are collecting money and not sending products.

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one of their products from their website on March 28th 2023. One bottle of their signature sauce. I never received it when I tracked back to their website it was never processed the status says order placed. I tried contacting by phone, email, messages no one is responding. I've posted on their Instagram still no response. It's going on two months now

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 28th online and to date I have not received my order. I sent numerous emails, direct messages on Instagram and filled the contact form on their website. To no avail have I received a response from this company regarding my order. I would like to file complaint for not receiving my order.

  • Initial Complaint

    Date:04/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a online order for total of ***** on 3/25/2023 order was supposed to be delivered between 4/5 - 4/10, haven't received my order no tracking information and King **** won't respond to emails, text or phone calls. Every time I call I'm placed on hold with no response. All I want is a REFUND please.

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 01/20/23. Amount paid $36.88 with credit card-Amazon pay. Trackin#****************************** thru ***** On **** site since 01/24/23 it say: preshipmentinfo sent to **** await item. When I contact **** they stated they are waiting on King **** to send the package. I have called ph# ************, I have text. I have emailed several times @ the King Crab ATL website. I am not getting any response. All these methods of contact. Only respond back to you their hours of operation. I just want my refund at this point. I never got my order. Bad business to not try to contact me and make it right. I want to report this business as bad business behaviors. Mistreatment of their customers that are trying to do business with them.I would also like an apology.

King Crab ATL is NOT a BBB Accredited Business.

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